1 clinic in Porto

I’m a regular customer since overall the hospital offers a lot of health services with good availability of appointment slots. I had a rhinoplasty in this hospital last year and the surgery itself was just great but the recovery was the worst experience of my life. Aggressive nurses shoving food down my throat and threatening me with inserting a catheter to force me to pee if I didn’t do it by myself, but I just REALLY didn’t feel the need to pee. I was left alone in the room with blood running from the surgery area and flooding my chest and the bed and no one came to my “rescue” for a very long time and I couldn’t move… overall, total nightmare and I definitely do not recommend for surgeries. For walk in and walk out consultations, sure.

If you have insurance it’s one of the best hospitals in Porto. Expensive otherwise. A lot of people have lowered the score by complaining about COVID tests. As a regular here (due to a chronic illness) I’ve always felt like this is what a hospital should be. Is it perfect? Nope. And you should check your doctor’s credentials and maybe switch sometimes if you feel like you didn’t land the right one. Other than that I recommend it.

Terrible experience. I will never come back. Staff with 0 patience and understanding although you are paying an arm and a leg. If you need something, go to another hospital, not this one. Low quality, I will downgrade as much as I can to my circle.

Firstly staff is very polite, another thing is doctor very friendly. They are co operative and nice also. Wonderful experience ☺️

I think the quality of the testing services are good (quick turnaround), the location is central (hard to park though), and the GPs are kind and sympathetic. However I was displeased with the hurried and incorrect diagnosis of my husband and myself by the GP. They reversed their decision the second visit with them and did not seem familiar with their previous decision. They prescribed the wrong medicine and made decisions that are not backed up by research. Also the receptionist does not tell you where the GP is on any day and so you might wait for hours in the wrong area. I do not think the doctors are bad, but they seem very overwhelmed.

I've been doing tests here several times. And each time I waited more than 1.5 hours, despite the fact that I signed up earlier

Reception is awful, they just interacting about their personal life and don’t workload, while you are sitting and wait

Shocked, To sea a dr you need at least 1 to 2 hour. Poor management. One receptionist speak in English.

I was shocked at how poorly the system works in this hospital! I did the Registo de Sono examination at the Hospital da Luz Torres, they installed the system which I had to sleep at home with, my whole body was wired. When I arrived home, my dog ​​jumped on me and taken off one of the wire, after I tried to call the hospital, but nobody answered me, because at night it naturally does not work, I called in the morning, they told me that I should come to the hospital faster that you the system can be reinstalled. 2 hours after the call, I arrived at the Hospital, since I live far away, it took a lot of time to travel. It turned out that there was no one in the Hospital on Saturday, and there was no one in charge either. As a result, I have been walking for the second day with this system, which looks frightening to say the least. Just know that if something happens to you after 21:00, there is no one in charge at the Hospital!

Poor service

Normal service without differentiation, for example from a public hospital, in the dermatology service it was not possible to detect the origin of my father's skin problem, only after going to a dermatology consultation at CUF in Porto

I was received with professionalism and friendliness, I also spoke a little with a doctor and a nurse, they were very attentive

Today I was attended by a doctor who should have been a gravedigger instead of a doctor.. it was the most unfriendly and brutal thing that exists.. Not even in public hospitals are we treated so badly... pay and still be treated badly by Dr Nuno Almeida Ruano ... I've always been well taken care of at this clinic until today... and on top of that it was the emergency room where I was the worst... I didn't complain in the book because I think the clinic is wonderful, they simply should choose better doctors.. . Do not be attended by this gentleman.

Service was always good, every time it was necessary to use their services. Now what I don't understand is the agreements, since I have the ACP insurance and I can't use it at Clínica da Luz da Amadora, but at Hospital da Luz they already accept it… but then isn't it all part of the same?????

The service itself is good, but when it comes to payments it was unrealistic the last time I went to the clinic. 1 - I went for an ultrasound of the soft parts (it said right and left side of the abdomen), I paid €27.50 and went for the ultrasound. 2 - when I leave I have €27.50 more to pay, they didn't warn me that moving the probe from the right side to the left would have to pay twice as much. 3 - after complaining they said that I had 2 different reports for the two ultrasound scans, but when I access the myluz app the report is the same. Anyway, competence = 0, it's the same as charging a pregnant woman an extra ultrasound if she has twins and they have to see more things. Even though it was as I was told at the end and the value is like that for each side, not having indicated it right before having the ultrasound done says a lot about competence, if I had known that I would have only done it on one side because it was just to confirm what was I thought it was.

Private clinic where a group of quality, attentive, humane and experienced professionals work. With rare exceptions.

Medical clinic, with rather old and somewhat degraded facilities. Efficient and organized service

Excellent service starting with the staff, Doctors, the, nurses They are excellent. With a comfortable space 👏

High quality hospital with quick response time and professional staffs

Great hospital, efficient and with good services

Decent experience! We went through to the Urgent Pediatric section, and through out the process were greeted by a friendly staff member (the men behind the desk, the nurses and the doctor). One of the nurses even assisted with translation of some portugues terms. Took about 3 hours (including consultation and ultrasound with a discussion of the results) which is an acceptable turn around time.. Thank you HdaLuz