Jaw tumor treatment in 1 Dentistry and Oncology clinic in Póvoa de Varzim

I had the worst experience in care, I had an obstetrics consultation, and Dr.Ana Branco, who attended to me, was extremely rude, I felt offended, talked about my country of origin and even revealed the sex of my baby, without even asking. If you would like to know, you leave the room completely destabilized, I'm thinking like a doctor who treats pregnant women, doesn't have the slightest bit of empathy! It's a shame to pay so much for a consultation and go through a situation like this! I chose Hospital da Luz, because I believed that there would be excellent professionals there to assist me, especially at such a sensitive stage, which is often pregnancy! But I would give 5 stars to the nurse and attendants who were super friendly and attentive, the opposite of the doctor.

Good experience in the A&E but regular appointments get very delayed. The doctor was 29 minutes late for my appointment. Not a good use of my time.

Hospital

Dental clinic in the center of Lisbon with good parking. The dentist treated my tooth with no rush or pain. friendly people

Dr Roberto and his team are fantastic, I attend the setubal clinic, I had all on 4, as you imagine having all teeth removed was a stressful time for me, but dr roberto did an amazing painless procedure, I was given my temporary teeth the same day, I’m England based so will be flying out several times more to get my real teeth fitted, I’m more than happy with the smile I have at the moment, I’m confident with dr roberto and his team will give me the best smile, thank you all so much, and see you all soon x

First appointment for implants diagnostic very professional and friendly by Dra. Ana and assistants. The tools for 3D panoramic radio mandatory for accuate and efficient diagnostic are of high quality. The clinic is very clean and i have no doubts about the high academic and practice level of all the staff of the clinic (as usual in Portugal). See you soon for the implant installation.

I would be very careful before allowing this clinic to do any procedures on your teeth. I came for a check up, was told I needed a filling, to which I was very surprised because my teeth were given the all clear 6 months prior. However I decided they must know what they are talking about. After the filling I was in a huge amount of pain for weeks. I came back in and was told I needed a root canal. I seeked advise from 2 other dentists because I thought this was crazy. After more x-rays I was told both times that the inside looked normal but my tooth had been drilled down so much that it resembled the tooth of an 80 year old. I'm 42. The protective layer had been drilled down because I was experiencing pain after the filling and Meditental thought the tooths was touching the top one. It's now 10 months later and I still can't chew properly on my left side. I will have to have the filling taken out, redone and a fake protective layer on top. I'm furious because I didn't actually need a filling in the first place, it was done as a precaution. This was on top of another very expensive procedure that claimed to fix gum disease because I was experiencing pain. After 10 months I'm still experiencing pain and I have now found out that my tooth is moving thus causing pain to the gum area in question, and likely had nothing to do with gum disease. I hate leaving bad reviews, however in this case I feel this clinic treats expats like cash cows instead of being honest about the actual treatment that is needed. The staff are very friendly but in these cases the treatment is questionable. I have since found another dentist in Lisbon who is reliable and honest. If you're doing a big procedure, I would seek alternative advice before going ahead with this clinic.

I was on holiday in Lisbon when I got really nasty toothache and infection which caused my cheek to get swollen, so I contacted the closest dental clinic, in this case - Medidental clinic. They were able to make an appointment later the same day. The staff was very nice and helpful, they all spoke English well and the dentist was really considerate and careful. There was nothing much the dentist could do because of the infection, so she took an x-ray, explained me what is causing the infection, prescribed antibiotics and explained what should I do after. I paid 30 EUR for the visit. The overall experience was pleasant considering I was in pain and very nervous. I definitely recommend this clinic. The antibiotics worked their magic and I got better the next day and was able to fully enjoy the rest of my holiday.

From the very first contact I was impressed with the manner and attention given to my enquiry by the receptionist. Great dentist who was super helpful and explained everything. After a check up, any areas of concern where explained to me and I was given a detailed cost. Fantastic clinic (Alcântara and Campo de Ourique), wonderful staff. Very happy with my experiences and will definiteley return!

I would be very careful before allowing this clinic to do any procedures on your teeth. I came for a check up, was told I needed a filling, to which I was very surprised because my teeth were given the all clear 6 months prior. However I decided they must know what they are talking about. After the filling I was in a huge amount of pain for weeks. I came back in and was told I needed a root canal. I seeked advise from 2 other dentists because I thought this was crazy. After more x-rays I was told both times that the inside looked normal but my tooth had been drilled down so much that it resembled the tooth of an 80 year old. I'm 42. The protective layer had been drilled down because I was experiencing pain after the filling and Meditental thought the tooths was touching the top one. It's now 10 months later and I still can't chew properly on my left side. I will have to have the filling taken out, redone and a fake protective layer on top. I'm furious because I didn't actually need a filling in the first place, it was done as a precaution. This was on top of another very expensive procedure that claimed to fix gum disease because I was experiencing pain. After 10 months I'm still experiencing pain and I have now found out that my tooth is moving thus causing pain to the gum area in question, and likely had nothing to do with gum disease. I hate leaving bad reviews, however in this case I feel this clinic treats expats like cash cows instead of being honest about the actual treatment that is needed. The staff are very friendly but in these cases the treatment is questionable. I have since found another dentist in Lisbon who is reliable and honest. If you're doing a big procedure, I would seek alternative advice before going ahead with this clinic.

I was on holiday in Lisbon when I got really nasty toothache and infection which caused my cheek to get swollen, so I contacted the closest dental clinic, in this case - Medidental clinic. They were able to make an appointment later the same day. The staff was very nice and helpful, they all spoke English well and the dentist was really considerate and careful. There was nothing much the dentist could do because of the infection, so she took an x-ray, explained me what is causing the infection, prescribed antibiotics and explained what should I do after. I paid 30 EUR for the visit. The overall experience was pleasant considering I was in pain and very nervous. I definitely recommend this clinic. The antibiotics worked their magic and I got better the next day and was able to fully enjoy the rest of my holiday.

From the very first contact I was impressed with the manner and attention given to my enquiry by the receptionist. Great dentist who was super helpful and explained everything. After a check up, any areas of concern where explained to me and I was given a detailed cost. Fantastic clinic (Alcântara and Campo de Ourique), wonderful staff. Very happy with my experiences and will definiteley return!

Dr Matilde is the most humane person I have ever met, excellent people, excellent professional, I can only thank you very much

Excellent consultation and diagnostic

Lately Dr. Matilde removed my partially impacted wisdom tooth and did a good job because it didn't leave me with a swollen cheek.

Not possible to schedule appointment via phone, only email. Very long waiting time, appointments are always late for 30-60mins or longer, and management does not notify about delays, patients time is not respected at all.

**^Racism warning. I met with Dr Raquel Vieira to have my implant taken out as me and my husband wanted to start trying for children. Firstly she wouldn’t let him be in the room even after I insisted. Then during the procedure she proceeded to tell me “COLOURED men like to have many wives” and told me I needed to “really check” to see if he had other wives, and children I didn’t know about. This was extremely shocking to hear, coming from Sweden and the U.K. I felt very uncomfortable as she was stitching me up I was in shock and felt very unsafe around this doctor. I can only imagine how she would treat me if I was darker skinned or god forbid decided to make her my doctor for my pregnancy. Very unprofessional and unpleasant let alone racist and illegal.

The service too bad I’m trying more than 2 months to take appointment to show exams to the dr their phones never answer! They never respect people

Terrible service. They have closed the permanent customer service, admission for appointments from 4pm onwards has to be done at the counter on floor 0 because the counters on the other floors are already closed, which greatly increases the waiting time. Even though I've been coming to this hospital since it opened and I live a 5-minute walk away, I prefer to look for another hospital.

Very unfriendly reception at piso 0. Sending back and forth. Technician late so far 0.5h (still not here) for a scheduled exam... so far great experience with HLuz but first at Amadora. Not anymore

Dr. Joana Rocha Pauletta was extremely rude, condescending and impatient. I waited 30 minutes although I had an appointment, and she seemed to be agitated from the moment I sat down. I made an appointment with her specifically because her profile said she speaks English. So I waited two months to see her. But when I got in the appointment she continued to not only chastise me for not speaking fluent Portuguese but she was very condescending and rude about it. She continued to communicate with me in Portuguese and then would get frustrated when I didn’t understand. Again, her profile lists English as one of her languages , yet she refused to communicate in English. I had several concerns that I needed addressed regarding perimenopause and her response to each concern was that I needed to see a general doctor. Additionally their website has an entire page about communication with international patients which makes her behavior and disposition all the more perplexing. Medical Tourism is when people travel for medical procedures, in which case, tourists are not expected to speak the language of the country they travel to. This was a Horrible horrible experience. If she does not want to deal with native English speakers she needs to remove it from her profile.