1 clinic in Kazan

God forbid you get here! Everyone absolutely does not care about your condition and illness. I came for a planned hospitalization on 04/20/23, they said to come by 7:30, as a result, no one was there until 8:00. After that they started to drive from body to body, but I didn’t come for a walk - to remove 2 tumors in my chest! I don’t think it’s worth talking about how hard it was for me to run back and forth. The doctor said that the operation would be at 11 and finally I was escorted to the department, by that time it was already 10.00 an hour later the operation. I already thought that it was all over, but no, it turns out that they are not satisfied with the ECG and the conclusion of the therapist from another hospital, and an HOUR before the operation they drove me to the 3rd building to the general clinic, supposedly they will be accepted out of turn. Of course, I didn't fall for anyone. After sitting for 45 minutes in a senseless wait, I decided that under no circumstances would I return here and would rather take a loan for a paid operation in a normal place! How can you be so indifferent?! People come for the last help, but all the staff do not care if you die right there in the corridor! I advise you to go to paid clinics if possible, because here it becomes even more terrible for your life!

Of all the buildings in the RKOD Medical and Diagnostic Center, Building 2, the most "hot-witted", arrogant nurses, security guards, and at the reception work. Be kinder, people do not come here for entertainment, circus or singing songs. People are scared, after operations, in a depressed state. It is this building that stands out for such personnel.

Many thanks to Georgy Tarielovich Basiashvili and the entire urological department for their professionalism, kindness, and sensitivity. We were simply amazed by such a warm atmosphere that reigned around. We thank the head of the department, Marat Magomedovich, and the senior nurse, Svetlana Petrovna, for organizing the work of their department in such a way that every patient is comfortable. God bless you and your loved ones.

My story is for expats and foreigners in Moscow. Yesterday night my wife had a feeling of intense burning in her chest. She just recovered from covid (having made negative test that day). So, I took her to EMC to be faster than a state ambulance. We were at their premises at ca. 22:15. The place was not busy at this late hour. We explained our situation that we fear of heart attack or stroke. A receptionist first invited us to take a sit and wait for in-house emergency doctor. But then he realised that less than 14 days gone since first positive test. He told us urgently to leave the premises, saying that they can not help us in any way. He did not bother even to offer calling state ambulance. So, EMC pushed its patient, who might have had a life threatening condition, onto a street at midnight without any help. Beware, you should always have a plan B (and C) who you call in Moscow in such situations since evidently EMC can fail big time. Luckily for us we had other options, an ambulance from a competing private clinic arrived within 30 minutes and they helped my wife, so her life is not in danger anymore.

NOT RECOMMENDED. Visited the clinic for an emergency situation treatment. At the entrance a lady stops me asking are you aware of the fees. Minimum would be 165 euro then she says even for emergency cases we have to first fill up all the forms and formats, scan passports, take all data then we will listen to your problems. Upset about the service level given the prices. Big turn down. Also to add. I had been there after not finding a traumatolog doctor in their Arlovskaya clinic where the receptionist did same price detailing, holding me in pain at the gate and then says doctor needs time to be called even if emergency. Finally after suffering in both the EMC outlets I had to go to another local clinic. On the way in pain right now.

Great service. Professional staff. New equipment, but most importantly, you have an agreement with my insurance company that makes it convenient to come to EMC.

My son was treated here for a fractured arm. Dr Burstev did an incredible job both with the surgery and immaculately neat stitches, as with the care and attention given during follow-up appointments. Nurses and other staff also showed great attention and we really couldn't ask for more. Grateful.

Good specialists but expensive. Billed in EUR

Saw the price, first reaction: Am I a joke to you?

I am a customer of the EMC for about 15 years. During the last 5 years the attitude of the hospital has changed. Before it was clearly the best place to get medical attention, especially when you are a foreigner and don't speak too much Russian. But now the game changed. Not only are they very high price and I most of the time I have the feeling that I am recommended additional check which are not needed. Now they also don't trust their customers any more. As a Foreigner, with a record in their database for 15 years, you have to prepay your treatment. I have always paid by bills with them before leaving the building on every visit, so I have not given any reason for this. And then the payment doesn't work well. The payment terminals are difficult to use / not working and the alternative is to go to the ground floor and pay at the cash register. For this money I expected perfect service. Don't get me wrong, I think the doctors are good. But the management I don't like.

Is it even legal to charge as much for health care? Seems like the regulator isn't aware of the price list of this hospital. Other than that having insurance isn't a guarantee that you'll get services in this hospital because there is lack of real time communication between the service provider and the insurance company, so you still have to guarantee payment with your bank card. If the two do not communicate in an hour, money is deducted from your card. Then back to square one...running after the insurance for compensation! Just a terrible experience to say the least.

Even after more than 25 years as a loyal customer, I was made to feel like a potential criminal who is lying about your insurance coverage. In the middle of a series of consultations and tests, I was forced to stand at the reception desk and have a lengthy discussion with the receptionist and the insurers before I could get the correct invoice with only 20 percent co-payment. This clinic is fine if you don’t mind being publicly humiliated and pay everything up front.