Ankle replacement in 2 Orthopedic surgery clinics in Madrid

A veery good hospital.. And the doctor speak English

Awful hospital and ER! I came in at about 3 AM as a foreigner (EU citizen) in need of some antibiotics as I had forgotten to bring them with me on vacation in Madrid. Despite not even being close to being overfilled, the average wait time for this ER was about 4 hours, or even more. I sat there alongside a woman whimpering and crying out in pain, an old lady struggling to breathe, etc. - Sick people having to resort to sleep on uncomfortable old chairs and not in the slightest paid any attention to! Kind of dehumanizing, to be perfectly honest. Thank God I did not have something actually more serious. After about an hour, the nurse came to the waiting area to check on me. Two hours have gone by and I was getting impatient. Nurses told me they had alerted the doctor. Another hour goes by, still no doctor in sight. At that point, we were all sitting there waiting for the paint on the wall to dry. Finally, at about 6:30 AM (!!!) a doctor came to fill my prescription. Yet it was not until about 7 AM that I could finally go home. The others still had to wait… Never go to the ER of this hospital unless you like to be ignored. Or if you like to look at the sunrise even though you went to the hospital in the middle of the night for antibiotics. Such a shame…

Was passed around to 5 different nurses (only one of which seemed to care) over a 6 hour wait time, all to eventually be told that nothing was wrong with me despite having near-crippling abdomen pain and the only solution offered was more painkillers. Still trying to determine my ailment but I'm horrified at the "oh well good luck" attitude many of the staff have. If 0 stars were possible that's what I'd be giving here

Very good hospital with excellent services

Everything takes a lot of time. But overall this hospital is amazing. 1 kidney stone takes 4 months to remove. The employees, cleanliness, equipments are really good.

Terrible experience! I have been waiting with my friend, who we suspect had a stroke, for more than 3 and a half hours and all the doctors and nurses have been rude and useless. They have done the same test 3 times, and still not come back with the results from the blood test or urine test they did 3 hours ago. I am not a doctors but I am pretty sure she should have had a scan by now, and if this was a pre stroke we are essentially just waiting for the real one. Doctors are meant to help people not stress them out and watch Netflix while someone thinks they might be dying. PS. We only got a bottle of water after 2 hours even though we already asked in the ambulance.

The surgery area and staff were great, the room was clean, and the doctor and nurses were very efficient. The rest of the ground floor public area was dirty, especially the toilets, where there was no toilet paper and no hand drying facilities. There was no hand sanitiser throughout.

Went after a hart attack and needed a triple bypass. Everthing was no problem and staff very frendly three days of tests opration on the fourth taken home by amblance a few days later. Would highly recomend if your are having a hart attack.

Great experience with the oncology department at Hospital Del Vinalopo. I was diagnosed with a breast cancer by Dr Lucia Hernandez Sanchez who was sensitive and knowledgeable. The surgery went well and appears to have been successful. All the support staff was very helpful and professional. They ensured I had a smooth preparation for a surgery. I appreciate that my oncologist, Dr Pablo Salches Ortiz, not only speaks English language but also listens to my concerns, taking time to go over the diagnosis and treatment options clearly. I felt comfortable and relaxed throughout all my treatment. I would highly recommend this hospital.

We went to Teknon for the birth of my son. I can't say good enough things. The reception was friendly and helpful, the doctors, midwives, and nurses were all so nice and helping. All the doctors and midwives and some of the nurses spoke very good English with us. Even the ones who couldn't, tried their best to communicate effectively. The hospitality was very good, we received nice accommodation and great food. After birth, our son needed to be admitted to the ICU, and they took very good care of him there. When being discharged, they helped us by providing all kinds of useful information and even offered us their phone number to ask our questions later. They also gave us gift boxes and many extra diapers, baby milk, etc.

Performance, quality, professional care and human treatment. In Dep. 121-122 Traumatologia there are the best Doctors you can imagine. Behalf myself I have the best!! expirience with Dr. Casañas and Dr. Pedrero who did a real, real great job giving me a new artificial knee a few dayus ago. Thank you very, very much! greetings from Herbert

I've tried to book an appointment for a general medical check-up, in multiple occasions, both using the form on the website and calling to the phone on the website. On the phone, I provided all my contact information again, and the company told me that they were an intermediary and that the Teknon Medical Center will call me back. They never called me back nor sent me an email. What do you do with the information that you collect if you don't contact the people, at least to tell them that you can't offer them an appointment?

Super

Excellent care by the cardiologist and the ancillary staff. Very professional, knowledgeable and humane. Up to date equipment and facilities.

For foreigners, a real ripoff. I came in with a trivial problem, they did the trivial thing, and charged me 400 euros for something that is not even worth 150. I would have paid less than 150 in Switzerland, where I come from. They just took advantage of me being in pain during my holidays and coming to them with foreign insurance. A shameless ripoff.

Covid PCR test for 98€. Booked the appointment online. However, my foreign credit cards didn't work (had to ask a Spanish friend). Furthermore, I had to set the browser language to Spanish, as else the date picker didn't work. I suggest you just go to the clinic directly and make the appointment there. Getting the test was super easy, fast and punctual. Just sit in the lobby until your name gets called at your scheduled time.

I would recommend to avoid this hospital by any chance. I had very unpleasant experience when I booked my PCR test and then tried to cancel it within 24 hours. The receptionist said that it is possible to cancel, but the Finance department refused to reimburse my EUR 98 despite I was cancelling within 24 hours. As a customer I have a right to change my mind within 24 hours and to be reimbursed. However the Finance Department has ignored this and do not reply on my emails where I ask contacts of the Manager to discuss this issue. This is very unprofessional attitude and I'm very dissapointed. Hospital Quironsalud, I'm still waiting for the compensation - EUR 98. Regards,

Personnel unhelpful, rude and specially not patient with kids (in the pediatrician area). I asked questions as a worried mum, and they gave me rude answers, they treated my 2 yo son with zero patience whilst he was having 3 tests done. They didn't explain anything, and did things in a rush and completely uninterested. - will not recommend this place

The hospital itself seems to be good, they have all the machines in place. When I was hospitalized the communication wasn’t good (and I don’t mean the language). Treatment plan was changing couple of times per day and I wasn’t updated. I also wasn’t informed what kind of medical tests I would get. The stuff wasn’t informed too. E.g. I got a breakfast served before the test that required me to be on an empty stomach. And it happened several times. Prices are twice or triple higher than in other hospitals. I came via emergency and directly was hospitalized. Despite after one day it was clear that my condition doesn’t require me to be in the hospital 24 hours, I was still not allowed to leave it and supposed to just wait for 2 days for test results in the hospital. I assume it wasn’t made to keep me safe but rather to capture more money from my insurance. I left voluntarily until test results are available. Also, when I came back for treatment I was charged €3000 deposit that I was promised to be back after the insurance confirms they would pay the bill. Even though insurance confirmed, I haven’t received the deposit until the bill is fully paid. (I am still waiting. 3 months passed)

I had been going to Quiron since the beginning of my pregnancy and I always had the best care and support from all the gynes and OBs. Once i went into labour, all the Midwives and actually all staff on the maternity floor were extremely supportive too. The labour room and maternity ward are amazing. I unfortunately had a complicated birth but I am extremely greatful me and my baby were in the caring and professional hands of Dra.Blanco 🙏 and the rest of the team in Quiron. My husband was allowed in the operating room with me during my emergency C Section which isn't usual for Spanish hospitals. Overall I am so happy we decided to have our first born baby at this hospital and would recommend them to anyone and everyone. Thank you Quiron team 💙

They cancel appointments you have done months earlier, book multiple patients at the same time, which results in that even if you think you are the first one and have no waiting time, of course you are not the first one and have unknown waiting time. And to add to tje charm they charge you in advance, so even if you have/want to leave you cant without losing your money. My advice, and what i will do going forward is STEER AWAY FROM THIS PLACE .

Every time we went there, it was fantastic. The only problem is that no one can speak English there. Especially in the reception section. I think for a hospital with a lot of international patients, it's necessary to have at least one person in each reception who knows English

Excellent service!

Dr Victor Villalobos (Obstetricia y Ginecologia) has been wonderful at our first meeting. He has been kind and patient in answering our questions and we felt very relieved to know that he would be looking after the delivery of my baby. We look forward to seeing him again in my next appointment and we are thankful to have such a professional care provider!