Aortic valve insufficiency treatment in 2 Cardiac surgery and Vascular surgery clinics in Birmingham

I used the hospital to have the services of Mr Afifi as I was due a hysterectomy due to endometriosis. Katie, his PA is excellent and always on hand to help and support. However, the booking staff were terrible with communication. I received wrong information numerous times prior to my pre op and operation and found myself making daily calls to resolve the matter. I made a complaint to the PA to the Surgeon and still nothing improved. Even on the day of my pre assessment I didn't have all the right information - wrong time and no address. When in hospital the majority of the staff were good however the communication between the nurses was not good and it was clear, as they messages regarding my requests were not been answered. Each nurse told different story for medication and recovery and it took one Healthcare assistant (Marty) to come in and get things under control and a proper plan in place. I only had one night approved by the insurance company and I ended up needing 2 nights due to not feeling well after the surgery. The staff were too focused on getting me out to make space for another patient that I was furious and stressed. I assured the staff that I was happy to pay the extra night and so was my insurance company. I was spoken to by at least 5 staff members to try and move me out when clearly I didn't have the confidence to leave the hospital because of my condition. We normally use another private hospital in London and I can assure that from now on we won't be using Circle Health Group again. The communication overall was not acceptable, the staff on the ward show they are overworked and tired and in turn pass this onto the patients. They are more focused on treating each patient as a business and not as a patient. Overall I was not happy with my experience and going forward will not use your business again.

I can’t fault the care and kindness of everyone who was involved in my surgery and on the ward afterwards. I had surgery two days ago and my surgeon was brilliant, he talked through everything with me and came to personally visit me on the ward twice to check in on me and answer any questions I had. I was admitted to Dudley ward and every single one of the nursing team that were on the ward were fantastic, they looked after me and are so kind and caring. I would love to thank each of them individually as I feel they went above and beyond. I would highly recommend my surgeon and the hospital to anyone who asked me where I had it done.

Everything was fantastic, in particular the nursing staff- Camilla, Marty and Mandy were fantastic. Everyone was friendly and kind and tried to make my stay as pleasant as possible. The food selection was great (even for fussy vegans like me!) I had a few issues after my surgery but the nursing team were brilliant and really went the extra mile to make sure I was comfortable and knew what to expect.

Not fit for purpose. A children’s hospital? children should bring the priority right? well i been waiting for my 2 year old nephew 8+ hours, still waiting. They’re just fiddling around back there, no sense of urgency, just want to finish their shift and go home. horrible really. at the heart of the city centre. deplorable.

Will never be able to thank Birmingham Children’s Hospital enough for all they’ve done for my little boy and family. Ward 10 nurses and staff made the hardest time of my life that bit easier and brighter 🥰

Terrible. FXXXING terrible. I came with my son who was struggling to breathe at 8pm. My son is 9 months. First they made me wait 3 hours in the main area when I told them he is not breathing properly. Then they moved me to another section and made me wait another hour. When I asked how long they kept telling me they don’t know. If they don’t know who does???!! They just sitting there talking about life rather than looking at my son. 12:30 decided to leave and go to a private hospital. Never again.

Wonderful service. I was seen promptly and and treated so kindly and treatment arranged. I have such faith in the doctor I saw and will have no worries for my next appointment.

Today I attended the clinic for an angiogram and what might have been a nerve wracking day turned into a totally positive experience. Every member of staff, without exception, was welcoming, friendly, highly professional and efficient. Anyone anticipating a visit to the clinic can be assured that, from start to finish, their concerns will be identified and addressed. My heartfelt thanks go to the whole team. Cheers Geoff Moore

I had an ablation with an overnight stay last week, from which I am making a good recovery. This clinic is is super clean, really well equipped and comfortable. The staff were all amazing which made such a difference to the whole experience. It was an anxious moment walking through the doors, but that soon melted away as I was looked after with such professionalism, kindness and empathy. I felt safe and well cared for. Thank you to all the staff who played a part in my care, from reception, to the cath lab staff, anaesthetist, the nursing staff and to my EP Dr. Haywood. You are doing an amazing job.

My time as an inpatient at Ross Hall went smoothly & I was made to feel comfortable & felt that everything was explained clearly & staff ensured that I was never in need. However, the discharge process could be a little more streamlined, but other than that I was impressed with the service I recieved.

I can honestly say I was delighted with the whole experience. I have never had an operation before and was totally at ease from the minute I walked through the door. The staff at Ross Hall are nothing short of excellent, my consultant was amazing, the porters, reception staff, and especially the nurses, who went over and above for me, were just great. I am so grateful and would highly recommend Ross Hall time and time again.

I received day surgery here for an issue after 2 years and wish it was only sooner if I had only known about them then. For it being a hospital of course there helping all these individuals through their personal medical journeys, but as soon as I walked through the doors it carried a warm light atmosphere and every single person was polite, smiley, happy and helpful with high warm energies. Truly was an exceptionally experience and most definitely could never see a mistake being made the amount of checks and repeats and signing off ensuring no room for error on that part. The surgeon Dr Paterson was every thing you could hope for instantly brings that energy were you feel safe and grateful he’s carrying out the procedure. Well done Ross Hall Hospital!

Had total hip replacement surgery yesterday under Mr Rhodri Williams and Team. The care I have received has been amazing. Everything was explained in detail so I knew exactly what would be happening which really helped me process and deal with post op recovery. Absolutely amazing hospital and caring staff. Nothing is too much trouble

I was treated amazingly by everyone that I met from the healthcare assistant to the consultant. The consultant was amazing and reassured me all the way through my surgery and the theatre nurse was amazing too as she held my hand and reassured me too as I have claustrophobia and had to have my face covered and it was so reassuring having her there talking to me throughout the operation. I can not thank the staff enough and would definitely 100% recommend the hospital to anyone in a position to be able to pay for treatment

My experience at Werndale Hospital was fantastic. Having never been to a private hospital before it has truly opened my eyes with regards to how nicely I was treated. All the staff were friendly, polite and professional, nothing was too much trouble. Thank you so much to the whole team for making me feel at ease before, during and after my operation. I will highly recommend.

I would like to give a massive thank you to Sarah Hoyle, Mr Berber, my whole experience at the Park hospital was fantastic, every step of the way from being contacted by Sarah, admissions, Mr Berber and his team, right the way through to the caterers and porters. I have to say I was made very welcome and treated with respect

Due to the unfortunate pressure on the NHS it's necessary to have to fall back on private care on occasions. My Mum was in this situation and went here for a joint replacement operation. Impressed by respectful and professional manner in which she was cared for. Building interior itself is modern and completely spotless.

I was looked after extremely well at The Park Hospital, and treated with respect at all times. My room was very comfortable and the staff were always on hand for any needs I had, not to mention a joke or two! The food was lovely, a good choice of menu and always beautifully cooked and presented. So my thanks to all of the staff who looked after me, with special appreciation to Mr Henley and his team who were outstanding.

I just want to say that Dr. Parkes is extremely attentive and professional. He knows English is not my native language, so he made a conscious effort to slow down his speech to ensure I understood what he was saying. Throughout the process, all the nurses and staff at the front desk were also very attentive and friendly. This has been an amazing experience for me, probably the best I've ever had in a hospital.

Awful service, took over 45 mins for a blood test as the staff were just chatting behind the counter. The place wasn't even busy. Staff were incredibly rude too. Better off using the NHS. Avoid at all costs.

I would like to thank all the staff at The London Independent Hospital who were involved in my treatment. I was informed regularly of any updates to my surgery. Dr Jones was amazing and I am so great full to have finally been listened to after years and years of pain. Dr Jones understood this was not normal investigated and treated me. Thank you all for making me feel welcome, at ease and felt like i was in the best care.

Lister hospital is really good. The service was top notch. Staff are great, welcoming with a smile on their face at reception. The nurses and doctors were also super kind. The nurses made sure every small details were checked twice. I feel like i have been very well looked after. I had 2 procedures under GA and honestly everyone was so nice. The room was clean with a nice view of the bridge. Excellent choice of food. felt safe and in good hands. Thanks to everyone at Lister Hospital Chelsea

Very good hospital - I was there for a Day Procedure, but it went very smoothly. You do feel assisted and reassured all the way, from when you enter the hospital to when you leave the hospital. Nurses are very caring and attentive. It has been helped me getting through the day and would certainly put the Lister Hospital onto my top hospital list should I ever need to go back to hospital (I hope never again though !! Hospital is nobody's cup of tea :)

I feel grateful with the excellent service of the Lister Hospital Chelsea, the group of nurses, doctors, cleaners and the banqueting team are incredible! I stayed 2 days and they made me feel very welcome and cared. Especial thank you to Dr. Albin for her great support.