Loop recorder implantation (ILR) in 1 Cardiac surgery clinic in Birmingham

I used the hospital to have the services of Mr Afifi as I was due a hysterectomy due to endometriosis. Katie, his PA is excellent and always on hand to help and support. However, the booking staff were terrible with communication. I received wrong information numerous times prior to my pre op and operation and found myself making daily calls to resolve the matter. I made a complaint to the PA to the Surgeon and still nothing improved. Even on the day of my pre assessment I didn't have all the right information - wrong time and no address. When in hospital the majority of the staff were good however the communication between the nurses was not good and it was clear, as they messages regarding my requests were not been answered. Each nurse told different story for medication and recovery and it took one Healthcare assistant (Marty) to come in and get things under control and a proper plan in place. I only had one night approved by the insurance company and I ended up needing 2 nights due to not feeling well after the surgery. The staff were too focused on getting me out to make space for another patient that I was furious and stressed. I assured the staff that I was happy to pay the extra night and so was my insurance company. I was spoken to by at least 5 staff members to try and move me out when clearly I didn't have the confidence to leave the hospital because of my condition. We normally use another private hospital in London and I can assure that from now on we won't be using Circle Health Group again. The communication overall was not acceptable, the staff on the ward show they are overworked and tired and in turn pass this onto the patients. They are more focused on treating each patient as a business and not as a patient. Overall I was not happy with my experience and going forward will not use your business again.

I can’t fault the care and kindness of everyone who was involved in my surgery and on the ward afterwards. I had surgery two days ago and my surgeon was brilliant, he talked through everything with me and came to personally visit me on the ward twice to check in on me and answer any questions I had. I was admitted to Dudley ward and every single one of the nursing team that were on the ward were fantastic, they looked after me and are so kind and caring. I would love to thank each of them individually as I feel they went above and beyond. I would highly recommend my surgeon and the hospital to anyone who asked me where I had it done.

Everything was fantastic, in particular the nursing staff- Camilla, Marty and Mandy were fantastic. Everyone was friendly and kind and tried to make my stay as pleasant as possible. The food selection was great (even for fussy vegans like me!) I had a few issues after my surgery but the nursing team were brilliant and really went the extra mile to make sure I was comfortable and knew what to expect.

My time as an inpatient at Ross Hall went smoothly & I was made to feel comfortable & felt that everything was explained clearly & staff ensured that I was never in need. However, the discharge process could be a little more streamlined, but other than that I was impressed with the service I recieved.

I can honestly say I was delighted with the whole experience. I have never had an operation before and was totally at ease from the minute I walked through the door. The staff at Ross Hall are nothing short of excellent, my consultant was amazing, the porters, reception staff, and especially the nurses, who went over and above for me, were just great. I am so grateful and would highly recommend Ross Hall time and time again.

I received day surgery here for an issue after 2 years and wish it was only sooner if I had only known about them then. For it being a hospital of course there helping all these individuals through their personal medical journeys, but as soon as I walked through the doors it carried a warm light atmosphere and every single person was polite, smiley, happy and helpful with high warm energies. Truly was an exceptionally experience and most definitely could never see a mistake being made the amount of checks and repeats and signing off ensuring no room for error on that part. The surgeon Dr Paterson was every thing you could hope for instantly brings that energy were you feel safe and grateful he’s carrying out the procedure. Well done Ross Hall Hospital!

Mr Warner has helped me with 4 years of pain and numbness. Elaine in reception was so kind and thorough. Katie and Lisa who completed my admission were also thorough and explained all aspects of my care. Inga from Physiotherapy gave me lots of information to help with my recovery. Thank you to an excellent team!

It's been a week since my surgery, I'm recovering quickly, I'm feeling better day by day. I just wanted to say that I've been struggling with my health problem for several years. Hospitals and GP doctors gave me medicines and advised me to take painkillers. When I was desperate, I changed my GP. he sent me to The Beaumont Hospital to see doctor David Smith who, after examining me without hesitation, said ok, in a few weeks we will do the surgery, now I can finally function like a normal person, a big thank you to the entire hospital for their help and I would especially like to thank Mr. David Smith, I highly recommend it to everyone Beaumont Hospital. this hospital is top 10 special thank you for great help great atmosphere I felt like in a hotel with doctors special big thank you to Jacky, Olga and Kate

Amazing experience from initial consultation to final surgery and aftercare. Surgeon, Anesthetist Doctors , nurses, kitchen Staff are all amazing .Everything explained step by step.Nothing was too much trouble.lovely clean and modern hospital, lovely food. Would highly recommend anyone to have their surgery at the beaumont.

I would like to give a massive thank you to Sarah Hoyle, Mr Berber, my whole experience at the Park hospital was fantastic, every step of the way from being contacted by Sarah, admissions, Mr Berber and his team, right the way through to the caterers and porters. I have to say I was made very welcome and treated with respect

Due to the unfortunate pressure on the NHS it's necessary to have to fall back on private care on occasions. My Mum was in this situation and went here for a joint replacement operation. Impressed by respectful and professional manner in which she was cared for. Building interior itself is modern and completely spotless.

I was looked after extremely well at The Park Hospital, and treated with respect at all times. My room was very comfortable and the staff were always on hand for any needs I had, not to mention a joke or two! The food was lovely, a good choice of menu and always beautifully cooked and presented. So my thanks to all of the staff who looked after me, with special appreciation to Mr Henley and his team who were outstanding.

Excellent team. Everyone were professional, did their jobs with so much care, empathy, and expertise, all with cheerful faces. The hospital is super clean, the best I've seen in the UK. Overall, I I've them 10 🌟 Sending a special thanks to Dr Mamidanna, Nurse Ola, Ana, Kumba and Tia. My meal of prawn and mayonnaise sandwich, vanilla ice cream and hot chocolate was like something from a 5* hotel. Excellently presented by an impeccably clean and well dressed kitchen staff (not sure what they're called in hospital) Please keep up this standard. Thank you.

Yes,certainly. My surgery took place on 17/10/23. I was treated inhumanly on the day of admission. I am a diabetic patient. From the time of admission till the time of operation I was not offered any food. It was almost 3-4 hours without food. I was shivering. once I come back from the OT my husband went outside to buy food for me. Only then I had some food before my release from the hospital. I had an follow up appointment on 28/11/23 with Miss Madi which I have attended. She didn't look into my eye with care. She was in a hurry to finish my appointment. It was less than 2 minute. She was busy with her mobile phone. If I knew this earlier I wouldn't come long way for this appointment as I have waited long after the surgery for this follow up appointment. I will definitely not recommend anyone to be seen by this Consultant.

was a really great process from start to finish. good discussions and advice with the consultant / surgeon. discussion from anaesthetist was very brief but reassuring nonetheless. everyone at the hospital for consultations to overnight stay was excellent. and post op care with physio is great too.

Receptionist polite & engaging. Excellent consultant, Mr Louette. Catering professional & polite. Theatre staff & anaesthetist thorough & professional. Recovery team, (Post-Anesthesia Care Unit) lovely & kind especially one to one nurse, Anne. Physiotherapist, excellent, kind, helpful & knowledgeable. Pharmacist helpful with my meds. Ward staff excellent. Although, I encountered one nurse’s (bedside manner) somewhat curt. Nursing assistant professional, very thorough, helpful & kind. Thank you to all staff & team with my care.

I found the whole experience of hospital and treatment excellent. The staff were friendly and caring and I definitely will use your service when needed again. Well done.

The staff were incredible. They all looked after me so well and made me feel at ease. I was so looked after and couldn’t have asked for a better team. Amy was the primary nurse that looked after me. She was amazing, she explained everything made me feel at ease, talked me and my partner through everything. Miss Hazari is an incredible surgeon and can’t recommend her enough. She looked after me and made me feel heard and listened too. Matt the anaesthetist put my worries at bay. Annie was in the surgery with me, help my hand as I went under and was there as I woke. Paula the nurse at night was amazing and lovely while I was nervous.

This hospital is amazing. From the second you walk through the door until you hobble out of it again. Every single member of staff is friendly, polite and thorough. The rooms are clean and warm. Information is given in a timely manner. No question is a bad question. I would recommend the Thornbury to anybody - I really struggle to see how anybody can pick fault with any aspect of their care or services. Even the post-operation sandwich was delicious :) Thank you so much.

Care given at the Thornbury hospital was second to none. Every member of staff I met was caring, considerate, nothing was too much. When looking for my treatment I truly believe I found the right hospital and right surgeon for me. Thank you Circle Health Group!

What an incredible experience! As someone that was very anxious about having surgery, the staff went above and beyond to provide the additional support that I required. From the nurses, the consultant to the catering staff, nothing was too much trouble. Particular mention to Clinical Services Manager Phil who is an absolute credit to the organisation and the surgeon Mr. Olarinde who did everything he could to put my mind at rest. If I could leave a 6 star review I would!