Knee revision in 1 Orthopedic surgery clinic in Canterbury

Receptionist polite & engaging. Excellent consultant, Mr Louette. Catering professional & polite. Theatre staff & anaesthetist thorough & professional. Recovery team, (Post-Anesthesia Care Unit) lovely & kind especially one to one nurse, Anne. Physiotherapist, excellent, kind, helpful & knowledgeable. Pharmacist helpful with my meds. Ward staff excellent. Although, I encountered one nurse’s (bedside manner) somewhat curt. Nursing assistant professional, very thorough, helpful & kind. Thank you to all staff & team with my care.

I found the whole experience of hospital and treatment excellent. The staff were friendly and caring and I definitely will use your service when needed again. Well done.

The staff were incredible. They all looked after me so well and made me feel at ease. I was so looked after and couldn’t have asked for a better team. Amy was the primary nurse that looked after me. She was amazing, she explained everything made me feel at ease, talked me and my partner through everything. Miss Hazari is an incredible surgeon and can’t recommend her enough. She looked after me and made me feel heard and listened too. Matt the anaesthetist put my worries at bay. Annie was in the surgery with me, help my hand as I went under and was there as I woke. Paula the nurse at night was amazing and lovely while I was nervous.

I had a good experience with Dr Carlos for MRI scans and follow-up appointments. However, the billing team and administration is very unorganized and has caused me a huge amount of stress and suffering. I am a full yinsured patient and they have been unable to submit my invoices to correct insurers, failed to communicate with me when my insurance companies have missed something, and start chasing down payments of plus 2 years old using debt collection agencies. Beware, stay away from the Schoen Clinics as they are very unprofessional. Have never experienced anything quite like this. In April 2023, a debt collection agency contacted me saying invoice over due with Schoen Clinic. I was shocked as my insurance company should have settled this 1 year ago. Cigna subseqeuntly settled the bill quickly on my behalf once I took lead on it. To be clear, I never recieved one piece of communication from Schoen Clinic saying the bill had not been settled by my insurance company and they went straight to debt collection agency even though I have a long history with the clinic as an insured patient. In November 2023, I get contacted again by a debt collection agency. Schoen were unable to tell me in April 2023 that there was also £175 invoice and a fee of £100 that had not been paid by Axa in 2020. Clearly at this point I am losing all hope with the Schoen Clinic and am insulted that they would raise these trivial amounts via agency this long ago. I struggle to even remember what they are for, have not recieved invoices and to make matters worse you cant even contact somebody in person to talk to about it.

Absolutely terrible. Didn’t help my knee at all. Left in the waiting room for 50mins for appt. Then I apparently had £12 bill outstanding. I had a baby. Then I find out they’ve passed the £12 bill to a debt collector who has rolled it up and added a load of fees.

This review is for the administration, not the health professionals, which I will post separately. I attended for a consultation on 14th March and paid an invoice that day which I was led to believe covered everything. At the end of July I was chased for an outstanding invoice of £400 for two x-rays which was supposedly raised on 15th March. I queried it, but to no avail. And only today have I finally received the actual invoice, 5 months late! In view of my being originally misinformed and the delay in providing the invoice, a small reduction? Not a chance!

Recently went in as a day case for a diagnostic procedure. From start to finish they made my time there almost enjoyable!!! The reception team, nurses , theatre staff and the Consultant were all brilliant. Communication was second to none and the teams we are all straightforward and uncomplicated. A credit to Fairfield Independent Hospital.

Absolutely shambles of a place can't run outpatient clinics on time .. Seems there time is more important than yours BE AWARE... It like there doing you a favour by operating clinics on a weekend ..!!! Unhelpful staff AVIOD ...

I am completely disgusted at how they view their patients. It seems as though the medical staff only show the care that comes with their job when you are employed or local to the surrounding area. If you are simply an independent carer for your autistic child then they will cast you aside, simply sending you somewhere else without even asking about your condition or symptoms. They truly know how to make you feel like a burden, as if you shouldn't have even stepped foot on the premises and I truly believe they are aware of this. I am a widowed Catholic mother of three with no support, visual issues and am single handedly guiding and aiding my autistic child through life. I come here for extrema pain in my back and they simply send me away after an uncaring talk. The medical staff and those incharge can easily solve this problem by climbing down from their ivory tower and acknowledging that we are all humans and are all entitled to the care we so rightly deserve. Absolutely foul.

I had knee meniscus arthroscopy surgery at RNOH hospital in Stanmore (via the Private Care Unit) and I was truly satisfied with the results. All of the staff were genuinely amazing in helping me feel welcomed, relaxed and taken care of. ***FYI, I found this hospital through the NHS hospitals reviews website as being the best in the UK when dealing with joints issues like mine.*** Special thanks to Dr Chethan Jayadev (my surgeon) and his team in the operation theatre. Also special thanks to the Senior Nurse Sima who made sure everything is prepared and ready for me before and after the operation - she was amazing in every given moment even when I was leaving the hospital she made sure I can hop in the car in a safe for my knee way... I mean wow it does not cost much to be nice to others. Frankly speaking my experience as being positive matched with the reviews I read about this hospital few years ago. It is nice to see that they are keeping up with the reputation and level of service. I wish you very best if you are planning to go for a surgery at this hospital and I am sure whichever path you choose either funded through NHS or though Private Health Insurance Provider you will be treated very well - saying that as I had the opportunity to see and experience both pathways and levels of treatments. ❤️👍

I would like to say a big thank you to mr Cullen and his team, the doctors,the nurses. You all have made my stay on private care very comfortable The food was nutrition lovely food well balanced menu which you can choose from every day The cleaners even helpful the rooms are bright colours really beautiful and well kept clean I really can't fault private care Thank you all so much for your wonderful care I received in here after having my ankle fusion

I recently had a spinal procedure under the care of Mr Leong. I am extremely grateful for the level of care and attention I received, from being offered alternatives before I was ready to take the plunge with surgery, to the surgery itself and after care. It was lovely to feel complete faith in my consultant but also to hear other doctors speak so highly of him. The whole team at RNOH were so helpful and attentive and I am truly grateful to Mr Leong, for his kind & caring attitude and for getting me back on my feet again.

From the moment I arrived to when I left, the staff were amazing and I was made to feel so relaxed and comfortable, I was treated with such respect and dignity throughout my stay. The staff were wonderfully attentive, especially Ann Marie. From reception, porters, catering, cleaning, nurses, anaesthetist, surgeon, etc...everyone was fantastic and made my hospital stay a very pleasant experience. Wonderful staff, wonderful hospital.

I had a routine apt at the hospital today - I was greeted by a receptionist called Tina extremely polite and helpful she confirmed my appointment and advised that my consultant was on schedule, she advised I could help myself to coffee and I would be called shortly. After my appointment with my consultant - a very down to earth engaging and informative gentleman, I spoke to Wendy on reception - again extremely helpful and courteous lady who arranged a 8 week follow up appointment. The experience was smooth, to time and straightforward - thank you all.

Husband in for hernia op 26/10/23. Excellent care, especially (my outsider's view, only being there for several hours over 2 days) from Sheila and Sarah. Their patent experience, kindliness tempered with a no- nonsense approach to the tasks in hand and thorough good-humour made his stay a great deal less unpleasant than it might have been. Of course, those who passed in and out doing their duties; doctors, nurses, etc. were also very good and tirelessly upbeat. Not a grim face in sight! If I did emojis, there would be a line of happy faces. May I stay a day to test-drive and enjoy the well-balanced, toothsome food on offer! Thankyou all! Job for the Maintenance Team. Shower in ward 102 looks fine - all nice and clean. But from the inside, once the door has been slid shut, one sees that the silicone (whatever!) has badly perished and water gains free access to under the shower pod floor. Nice for fungi! Dive in chaps and get it sorted but not a la the railways!

I've just had a stay in Goring Hall Hospital for a hip replacement. The surgery was a huge success, and the level of care from everyone has been second to none. The rooms are private and very comfortable, the nurses are all amazing, and then the catering service from Granny Vivian is the icing on the cake (so happy and friendly, and each course served individually to ensure the food is fresh and warm)

Sally and Stephanie were both very professional and very friendly. Treated me as a normal intelligent human being, which was appreciated. And the blood test was sensitively done!! Thank you I can’t see how to write another review! So am adding to this one. Had my hand surgery yesterday, and it was made almost enjoyable! Lizzie was great and looked after me without fuss. What can I say about Granny Vivian?! Everyone needs a Granny V. When I said how much I enjoyed her tea, she brought me 2 more (very welcome!) mugs. Just delightful ❤️

I've recently had a knee replacement at Goring Hall Hospital. Whilst on my stay on the ward I was served my evening meal by Granny Vivian from catering. What an absolute delight this lady is. So thoughtful and caring to the extent of bringing the starter out first and following with the main course so it didn't get cold. She had a wonderful smile on her face but still remained very professional in her service. An absolute joy.