Pleural cancer treatment in 9 Oncology and Thoracic surgery clinics in Oceania with additional parameter

Husband went in for a minor procedure with an epidural. The admission forms were filled out accurately but once we were admitted the nursing staff did not understand what the term “ as required” meant when associated with a dosage regime even though we explained it twice politely. The senior nurse was aggressive and hostile tried to gaslight us, accused us of not knowing what we were talking about, effectively implying that we were stupid. So after the staff trying to insult, demean and belittle us, without success by the way, we foolishly assumed the matter as settled. Silly us! The next day, post surgery, a hostile nurse charged into my husband’s room and “told him off”. Unfortunately variations of the disrespectful behaviour continued. I arrived to find my husband upset, agitated and distressed. I came to the conclusion that it would be in his best interest to leave. It was a very unpleasant experience which we would not recommend to anyone. Needless to say we will never go to a St Vincent’s Hospital again! My husband felt disrespected, bullied and harassed.He was right. That is exactly what happened. Leaving resolved the problem with a minimum of fuss.

After staying overnight with my son for an Adenotonsillectomy surgery, I'm afraid to say that I was extremely disappointed with our overall experience. Although St Vincent's was not our first choice, we did not have the option of going to our preferred hospital due to the surgeons availability and the urgent nature of our request. Needless to say, I was not all that fussed initially as I have been an inpatient at many private hospitals and have never had a bad experience. However, unfortunately, St Vincent's did not live up to it's expectations and I've received better care at public hospitals over the years. For a start, the "room service" which requires the patient to phone the kitchen and place the order of their choice sounded like a fantastic idea to begin with however, they failed to advise that the kitchen won't always answer when you call and upon placing your order, there is up to a 45 minute wait to receive your meal. Too bad if your child is hungry or thirsty as we were trying to get through to them to order our breakfast for 1.5 hours with no success only to be told we could not go home until my son had something to eat - not sure how they expect that when there is no food for him to eat?! There's also no set meals so if you can't get through on the phone to place your order, you simply don't eat! Also, the food in general was of poor quality. All the "hot" meals we ordered were served cold and utterly tasteless. My son was in severe pain following the surgery and vomited during the middle of the night which warranted the call for a nurse as his bed sheets were all soiled. Whilst a nurse arrived promptly to our call for help, to clean up the mess, she simply pulled off the soiled sheets, threw a towel on the floor to cover the vomit which spilled off the bed and left the room, leaving my son to sleep in a half made bed with hardly any blankets. The next morning on our discharge day, there was only one nurse rostered on for the entire paediatric unit and she advised that her shift finished at 11am and she has to close the ward down which means all patients had to be discharged by 11am. Too bad if there were complications and your kid was required to extend their stay!! I don't blame the nurses as it's not their fault they are the only ones rostered on and the one who was, was doing her best considering. However, I am incredibly disgusted with the deplorable service provided by the hospital in general, considering we pay an arm and a leg for the best possible health care - it's a disgrace. I will never go back to that hospital and will stick to our preferred option in the future.

My son aged 6 had a Adenotonsillectomy which required an overnight stay. The Children's ward was cheerfully decorated in a dinosaur theme which also included a games area. The nurses were lovely and very thorough. We had a lovely experience. A great hospital and a fantastic Children's ward.

Really odd billing experience.... Started getting weird texts saying that I owe Cabrini $12.00 with no invoice or explanation. I hadn't been to Cabrini in over a year and I thought it was a scam. After a few more texts i call them and they say they did an internal audit from my procedure from the year before and that they under quoted me and under billed me then and expected me to pay now. I know it is only $12. But I found this really odd... isn't it their responsibility to make sure they are quoting the right price before the procedure and when payment is made? Anyway... just be careful because who knows who else this has happened too and for how much!? Just felt very unprofessional to chase up $12.00 without explaining a year later!

Went for a gastroscope and most of the nurses were amazing, doctors were too! Went there in the morning and unfortunately my partner couldn’t pick me up before 3.30 pm. One of the nurses (don’t remember her name) a bit older, was absolutely rude to me and over the phone with my partner and to me again when I told her that I was happy to wait in the waiting room in front of the desk after the procedure, and let someone else come in. She was very pushy in a bad way and need me gone before 3pm. Also, when I got notified for the procedure, few weeks prior the procedure, I completely forgot to reply back to a very stressful weeks of work and family situation.. got a phone call from the same rude lady and she pretended to know “why I didn’t reply to the message” .. Not sure why she had to act like that.. but I’m sure wasn’t the first time.

The staff here have been amazing. Wonderful nurses and staff. Highly recommend. The ambience and staff are positive and happy. Loved my experience here. Thank you 💜😀

Would like to thank all the staff at Southern Cross Rotorua for the amazing care I received while there for a Left Hand Hip replacement. Thankyou all very much.

Absolute best service and care taken with me. I had my gallbladder removed here and the service from the moment I walked in the doors to the moment I left was the absolute best. Every person there gave me such extreme care. Not to mention it didn't feel like a hospital but a warm environment. The food is remarkable and the rooms are so so warm. Best experience!!! Thank you to the amazing staff and surgeon!

Just checked out, didn't want to leave😂. Everyone was amazing great service, got the correct hip 😂and the food was on point. Thank you so much for looking after me.

Fantastic place to have surgery done - the staff are friendly, the hospital well equipped and you know you’re in safe hands. Delicious meals too! Thank you to Mr Fred Phillips, Anna, Jenny, Gorica, Maggie and the many others behind the scenes for what you do!

From the Receptionist, to the Nurse's and Specialist, and being apprehensive about the procedure I was to undergo, was put totally at ease, and was listened to and treated with the upmost care. Thank you for the wonderful service and care shown to both of us. Regards Barbara (Barb) Sharpe

My partner has been waiting nearly two months for a specialist recommendation letter from Anup George. We have called around 5 times, emailed 3 times and have received nothing. Not good service for someone with a life expectancy of 10 years at 27 years old.

I was here for my first operation. I was a bit nervous, but all the staff made me feel at ease. Couldn't fault a thing. Operation went well, aftercare all organised.

I couldnt have asked for better care from the time i arrived until i left. Staff right down to kitchen were so kind and professional. Thankyou so much.

I have just got home from a 3 night stay at Southern Cross Hospital in Wellington after a scheduled operation. I was blown away by the skill, care, attentiveness, professionalism, kindness and generosity shown by ALL the staff. It was very conducive to facilitating a fantastic recovery. The food was wholesome & delicious and I wanted for nothing. They were welcoming and relaxed as other family members visited and I am so grateful to have had the pleasure of such fine care...and very pleased I didn't cancel my private health insurance when I was about to need it the most! Thank you all :)

Treated at the old Peter Mac many years ago and it was beyond excellent. But my experience at the new Peter Mac includes a lost referral, lost history, lost blood results, lost u/s results, relevant medication information not given, existing medical conditions potentially impacted by proposed treatment not considered or discussed, and incorrect information documented that contradicts what my GP sent to them AND which contradicts reports from when I was there before!. Trying to get it sorted out - impossible.

Subjected to absolutely disgusting treatment at this hospital. Elective Surgery Manager was rude , terse and has no people skills what so ever. As expected when I lodged a request for explanation the Cancer Surgery Manager chose to disregard key facts and dismissed me completely. Patients aren’t just Medicare numbers . Avoid this hospital at all costs .

The peter mac staff are all awesome from the security and domestic staff to the teams of surgeons and nurses who helped me through the whipple procedure i had back on 15th March . I cant say thankyou enough. The ongoing post operation treatment has also been fantastic.

Wouldn’t recommend as a private patient, during fasting the staff ate in front of you and it was loud and chaotic. It’s outdated and worn down. Worst experience of a hospital I have had. Was offered a sandwich at the end that had condensation on the plastic. Communication was terrible. Sat for 2.5 hours with no updates. The clothes given to wear for surgery was scratchy and uncomfortable. Bed sheets had stains. Understaffed and overbooked.

I stayed overnight in Ward 5D (Orthopedic ) in July 2023. The nurses and other staff were excellent. The only problem I had was the constant ringing of the bell. It was so loud . No one seem to be concerned about it . I did not get a minute of sleep even though the nurse gave me earplugs which didn’t block the noise at all. One staff told me the noise is always ongoing. Can they not turn the volume down a bit ? Unfortunately the specialist who treated me operated at this hospital. I have to change to another Dr and go to another private hospital if I need orthopedic treatment in future. I have mentioned this noise problem in the survey I completed post discharge. I have not received any explanation .

What can I say saved my life end of story great team of doctors, nurse's and support staff I'd love to come back but rather not haha great work keep saving lives your good at it

I hade a spine surgery 2 days ago. Thank you Dr Barnes a fantastic job. and Dr Graham .thanks all hard working nurses, they are very friendly, and always look after me. It was absolutely 5 stars

Excellent service and very satisfactory! I had an open heart surgery here and I feel like home . Everyone who works there take good care of me and always there when needed. Thank you for your service ❤️

Had hip replacement surgery and Mercy made it an absolutely top experience. Thanks so much to the nurses, surgery team, physio, caterers, cleaners. Everyone made the procedure as painless as possible.

I recently gave birth at St Vincent's Private hospital and was impressed by the level of service and care I received during my stay. I was very well looked after by all the doctors, nurses and hospital staff. Not only did the staff provide me and my husband with lots of knowledge and insight as first time parents, they were caring and empathetic too. I highly recommend this hospital and I'd come back to deliver another baby in the future. Thank you

We had our first baby over a year ago at St. Vincent’s in Fitzroy and we had a great experience. Everyone was lovely from the nurse in the room who helped me to get ready for my c- section to the anaesthetists. I didn’t want to breastfeed and no one absolutely no one judged me or pushed me. The room was great. The care was great. Food was great and the night nurses did a wonderful job taking care of our Bub. The paediatrician was amazing and just so calm and encouraging. We are now planning to have our second baby at St. Vincent’s.

I had to spend a week in St Vincent's Private Hospital. The staff were just wonderful. Felt well taken care of at all levels. Nothing was too much trouble. The meals were basic but fresh and of good quality.