Muscle transfer in 18 Orthopedic surgery clinics in Oceania

The staff were very attentive and helpful. Arriving at midnight after a workplace incident they adequately took details and then immediately took me through. The staff member was very courteous and reassuring throughout my treatment.

A big thank you to all the staff for looking after my husband. You have done a wonderful job, from the orderlies, food staff, cleaners, nurses and doctors. Everyone has been so kind and caring. Thanks again from all of us.

A beautiful modern hospital with modern fixtures a mall-like atmosphere. The main thoroughfare is lovely but some waiting rooms are small and the multi-stage waiting room system often seems somewhat unnecessary as it is less efficient now that you are unable to check yourself in for an appointment. Instead, you still have to line up to speak with a receptionist - just like you did at the old hospital. The outdoor plaza and the garden areas are a nice touch; hosting community events and providing patients with some much needed respite, and fresh air.

I don't know where to start from,I had a fall on Oct 7 2023 and ambulance took me to ED,I was attended fast and though I was high with green whistle but I can still say all the staff who attended me was very supportive. Mind it I never been to hospital in my full life. After I came out of theatre, I moved to orthopedic ward,some ward5 ..sorry don't exactly remember, but the Nursing staff there was so helpful and supportive they really tried there best,they talk positive they listen you ,understand you and took care of your dignity and privacy,after a week I moved to.plastic OMG the Nursing staff there was like an angles sorry I can't name anyone as they all were the best including an Asian uni student.what a great level of skills and patience the staff have.thank you very much all doctors and nursing staff to fix me up and taking a great care of me.will surely visit in person to pay my gratitude and to say thanks to all once am completely recovered. Wish you all a very merry x mas and a happy new year. Regards

You've been fantastic! Your positive attitude and kindness reassured my family that I was being looked after, and throughout my stay I felt I was in good hands. I am now feeling stronger, and I am feeling much more hopeful about my recovery. Kind regards, Saba

We were ask to attend for an elective planned surgery. This is a second procedure follow on from the first. The 1st admission process was smooth with minor hiccups that we overlooked because we were happy with the surgical outcome. The second procedure we were aware that we might be the 3rd listed for surgery. We were advised to attend for pre-admission procedure at 6.30 am. We did as we were told. The nurse advised us that we might be called in at 1130hrs to get ready to be taken to theatre. We waited, waited and waited and no call for theatre or a decency of an update on the delay. We attend RMH at the surgeon request which we know is best with the expert in the field here. We attended as private patient in a public system. We don't have any problem with that arrangement either. But someone who is highly anxious with heighten anxiety and a delay such as this is entirely unacceptable. It further exacerbated with such appalling poor communication. Providing the best health care does not stop at surgical outcome alone, but how the patient and the family made to feel the entire experience will be what constitutes best health care. I don't know this is a result of poor training where empathy is out of the window or complete complacency of the public system. If one were to admit to ED, with no bed within 4 hours will be a red flag. Not until we approached the reception staff we received an update. What has been a good encounter is tarnish by such lack of attention to basic courtesy of good communication. Very disappointing today.

Thankful for the dedication of all the doctors & nurses here. My newborn daughter was seen by ear, nose and throat specialists & speech therapists for a feeding assessment. Both encounters were great, staff were friendly and welcoming. They were able to provide answers & recommendations to us. The only negative was the shuttle service, it’s a great idea. But it was either too full or not on time, and waiting with a newborn on a cold wet day is not ideal.

Every member of staff I interacted with were friendly, understanding and gentle. They listened to my concerns and did everything in their power to ensure I was comfortable and happy. I could not be more grateful and happy with the care I received. (Also the meals are delicious!! Huge thanks to the kitchen staff too!)

The nursing staff, doctors and surgeons here are amazing!! So attentive, caring and thorough! One of the most professionally run hospitals that I have been too! Thank you so much for making my stay comfortable, stress free and for making me feel valued and cared about like a human being! I really appreciate and thank you all for your hard work and dedication, Emergency Department and Ward B3, October 2023

Fantastic place to have surgery done - the staff are friendly, the hospital well equipped and you know you’re in safe hands. Delicious meals too! Thank you to Mr Fred Phillips, Anna, Jenny, Gorica, Maggie and the many others behind the scenes for what you do!

From the Receptionist, to the Nurse's and Specialist, and being apprehensive about the procedure I was to undergo, was put totally at ease, and was listened to and treated with the upmost care. Thank you for the wonderful service and care shown to both of us. Regards Barbara (Barb) Sharpe

My partner has been waiting nearly two months for a specialist recommendation letter from Anup George. We have called around 5 times, emailed 3 times and have received nothing. Not good service for someone with a life expectancy of 10 years at 27 years old.

I feel like I'm so pampered at my lowest time. Having a chance to stay in this hospital made me think how great God is all the time. To the nurses (Emma, Lisa & Maggie) and staffs, your care to me is highly appreciated. Thank you very much and God bless you all. ❤️🙏

My brother had a full knee replacement at Southern Cross on Tuesday 17/08/2021 and was expected to stay in hospital until at least Thursday 19/08/21. At 11.59pm that day New Zealand went into a Level 4 lockdown. What was Southern Cross Invercargills answer to that? They tried to send my brother home on Wednesday morning 18/08/21 saying the hospital was closed. Where is the duty of care to the patient? He was in a high level of pain and believe it or not without COVID!!! The CARE factor is zero. Even the Surgeon wouldn't carry out face to face assessments! Very, very average, Southern Cross!

Was a great stay. My surgeon was amazing and done an excellent job of my knee replacement. The staff were kind, caring, helpful and compassionate. Food was amazing, great selection tasty and very nourishing. I like that they cater to all food groups. Best hospital experience ever 😊

Shout out to Ward One. Spent two days there after surgery. From admitting to discharge everyone was knowledgeable, capable and kind. I found the rooms were amazing, far exceeded my expectations. Special acknowledgement to my nurses who went above and beyond.

Its an amazing 👏 hospital. I had day surgery and all the staff treated me with great care and respect. I was always updated on what was happening and how long each process would be. Food was yummy too 😋. Tip: they usually give out WIFI password at admission but if forgotten, just ask and they'll share.

Not the first time I've been in here but as previously even though it was for an operation all the staff right through from reception to orderlies, nurses, doctors and anaesthetists all made the experience stress free and even, although it might be a strange thing to say, enjoyable. You all do an amazing job. Also a big shout out to the cleaners and sorry if I've forgotten anyone. Thanks so much. Cheers, Peter.

Would like to thank all the staff at Southern Cross Rotorua for the amazing care I received while there for a Left Hand Hip replacement. Thankyou all very much.

Absolute best service and care taken with me. I had my gallbladder removed here and the service from the moment I walked in the doors to the moment I left was the absolute best. Every person there gave me such extreme care. Not to mention it didn't feel like a hospital but a warm environment. The food is remarkable and the rooms are so so warm. Best experience!!! Thank you to the amazing staff and surgeon!

Just checked out, didn't want to leave😂. Everyone was amazing great service, got the correct hip 😂and the food was on point. Thank you so much for looking after me.

I had key hole surgery on my knee Friday 27 October 2023. Level 3 What an amzing group of medical professionals. They took such good of me. They went above and beyond in making sure i could understand what was happening. In theater they made sure i could lip read (as i am profoundly deaf) Thank you Level 3 for your excellent service. And to my nurses who cared for me with A+ care. From Carina Eco They

5 stars ain’t enough for this place. Had surgery here years ago and a recent one 2 months ago for my mum. Their staff is what makes this place different from others plus their facilities and cleanliness are top notch. Staff always attentive, accommodating, and takes care of you the moment you walk in that door until the day you’re released. Amazing!

A great choice out in East Auckland. The staff provided all the required information prior to the day, so we had the required information. Plenty of free parking outside, with a 5 min drop off/pick-up area too. Reception is on Level 3 via the elevator and they had a cafe and pharmacy on Level 1, which is handy, as you can pick up your medications also. Staff are really friendly and look after you

I want to express my deepest thanks to the doctors and nurses at RCH, particularly the nurses in Possum ward, for their exceptional care of my daughter Ophelia Low. Your unwavering attention and support truly alleviated our stress during her stay. Thank you sincerely once more.

I was at the emergency with my child today and we saw Dr Kae. He was very knowledgeable. He put me at ease with the concern I was having. I was very worried coming in and waiting long but the 2 hour wait went very quick. I was offered something to drink from a volunteer and when my child’s name was called, the nurse even helped me pushed my pram for me. I’m very happy with my first time experience at RCH today.

Salute to all the doctors and nurses working at this hospital. You guys were awesome! I cannot thank you enough, the amount of support and love show to my 4 year old son who had an Asthma attack. Very professional and friendly. You saved my sons life and il be forever grateful. 🩵💙

Worst worst experience ever in my whole life. Brining my child to the emergency and surgery ward, kept him fasting for unexpected hours. My poor child was asking for food Was no updates and everyone was coming we can’t give him drink as they gona take him to the surgery Nothing happened even after waiting 13 hours in without food😡

After having a great experience at the NICU for numerous weeks, my wife and I were looking forward to spending time in 9B as we were allowed to stay the night until our baby boy was discharged. However, that, the care from our surgical team and the allied health team was the only great experience we had at QCH. We did experience a couple of great nurses throughout our time there though, but unfortunately we both felt the nurse care and support was not there. The change overs each day were completely different and wrong, it took a long time to get help when we buzzed (luckily they weren't any emergencies), things were often forgotten or we were told wrong times for when things will be done, we were told cares would be very 4 hours (but this was rarely completed), there was also less optimal/hygienic technique with certain procedures and to top things off, we were given someone elses milk when we were discharged (See the image). Obviously, for confidentiality reasons I blacked out the name. Thankfully, my wife and I both work in the health care system, and we both knew what to do and looked after ourselves. We both hope that no one ever experiences what we went through and that the staff improve their values, procedures and care.

My hospital experience has been flawless from the beginning. The whole process from admission to going through surgery to paediatrics ICU and back to the ward has been carried out professionally and faultlessly from beginning to end. The Neurosurgeons, ENT, Paediatric, Infectious Diseases and all the wonderful nurses have worked tirelessly to make sure my son fully recovered from his infection. I can’t praise the hospital enough on its amazing service. Well done and I am forever grateful. Thanks Jane

Had a Total Right Hip Replacement done by Mr Jain, the whole process from the reception staff to Shona who books your surgery date was done so easily and professionally that it made it a great experience, I'm booking in to get my shoulder done it was that good. Highly recommend this surgeon. So I had a left reverse total shoulder replacement done on the 2nd of September, what a fantastic job, from the time I left hospital until the day I'm writing this I have had no pain what so ever, the scar has healed very well and my shoulder hasn't felt this good for a very long time. Thanks to Mr Jain and his highly skilled team for your professionalism right from the first meeting. Highly recommend Mr Jain.

HE IS TOTALLY INEPT AND CONDESCENDING. HE IS UNSKILLED, WAS WASTE OF TIME AND MONEY. NOW I AM SEEING THIS GOOD SURGEON AT A DIFFERENT CLINIC WHO IS VERY HELPFUL. NOT RECOMMENDED

I could not recommend Arvind Jain or his team at the Melbourne Bone & Joint Clinic more highly! Whilst I realise everyone’s healing journey will be different, the personalised care and attention you receive will be of the same high standard that I have experienced. Just three weeks after a total hip replacement (anterior) I am amazed at how quickly I am becoming mobile with minimal discomfort. Arvind, Shiona, Trace and the team at the Clinic provided such excellent support in the lead-up and post surgery. My personal concerns and questions were answered with care and my individual needs addressed without judgment. Thank you so much.

Waited since 11pm to be seen, at 5.30am was taken in to be seen by a doctor, 7am and still not seen by a doctor and asked to leave the room and bed as someone else needs it. Absolutely shocking. One doctor on. We are in Australia and cannot receive decent medical attention. Disgusted and will never return here. Triage staff rude.

UPDATE CANCELS Pediatric APPOINTMENT OF MY FIVE YR OLD NEPHEW A DAY BEFORE BY TEXT AND SAID ANOTHER APPOINTMENT WILL BE SENT OUT BY MAIL. NOT GOOD ENOUGH. Looking abit disheveled bc of lack of sleep and nurse looks me up and down with a judgey look on her face and rolls her eyes. Honestly the nurses are awful. Trainee nurses can't hit veins and be disclosing personal information about themselves (that they take Zoloft, while forgetting to tell drs I need pain medication, put hot tea in front of my face nearly permanently scarring my eye, also forgetting to ask Drs to check my cervix which nearly led to the loss of my baby and when it finally was checked baby was about to be born her head was past cervix expected to deliver baby on my own and i was unessasarly on heavy painkillers for longer which led to withdrawal symptoms for my child.) Honestly completely unprofessional if they're having a bad day. Old hospital is falling apart while private is upgraded. Honestly if your overworked you shouldn't be working. And that's part of your training. Completely alienated by the nurses looking after my child, it's literally fd up. No information on breastfeeding just yes or no and then a pump sent to my room. Resulting in potentially life threatening mastitis. Along with completely messing up my mental health the social workers seriously need to learn some decorum or at least basic manners.

80 year old woman sat in ED waiting room after botched abdominal surgery in regional hospital. Sat in wheelchair for about five hours in FMC ED after being hastily sewn up by regional surgeon. No pain relief given, eventually admitted into ED and given a bed around 11:00 pm, seen by doctor around 4:00 am the following morning… Eventually admitted to appropriate ward where the specialist and nurses have been brilliant!

Gross negligence in patient care- avoid this hospital like the plague.. it’s an absolute joke. if I could give no stars I would. If you value your life and want a good chance of recovery and not to die due to poor nursing and “specialist care” - DO NOT GO TO GREENSLOPES… you have been warned.

Had private health cover for most of my adult life and one time I needed to use it, the experience was so horrible. I’ve triggered Ramsay rule 3 times without success, was told medical director was going to see me, but that did not ever happen. I was eventually transferred to a public hospital, and experience was so much better.

I want to express my heartfelt gratitude to the hospital and its incredible team for the exceptional support and care we received during my cesarean section. The nurses and Midwife were outstanding, the food was worthy of a 5-star hotel, and Dr. Melissa Mckenzie proved to be the best in the world. Every detail of our stay was handled with professionalism and warmth, making us feel cared for and comfortable. Even after 5 days, I would have wished to extend our stay because they made us feel at home. Highly recommended! Thank you all for making this moment so special and peaceful for my baby and me. 👶🌟"

A great hospital made so by its staff. The nurses make this a five star place to be (even for those of us who loathe hospitals). The compassion, attention to detail, and FOLLOW THROUGH on things which are promised to take place. Meet anyone in the mingling area outside and there isn’t a bad word to be said for all it’s arenas of practice from mental health, alcohol counselling, pain control and so forth. Management must be doing something right because staff are actually happy doing what they’re doing, which has the obvious follow on effect of stellar patient treatment. Where other places are found wanting, your loved ones will be well taken care of here.

From my wife Christine McKinsley. Had a knee replacement done on 17 aug by Dr Weber. The first few days i wasn't sure how I felt but they discovered my blood was low so after transfusion I got along in leaps and bounds. My heartfelt thanks to the doctor and nursing staff in medical ward and also to the physio staff. You all do a wonderful job. The catering and cleaning staff nursing staff etc were all so friendly and professional. I was in Portsea Ward Thank for taking care of me whilst I was there and I won't hesitate to recommend Beleura hospital to one and all. I wish each and everyone of you the best in your chosen professions.maybe I will see you all again later in the year with my right knee. 😂😂. Many many thanks. From Christine McKinsley

I recently had a total Hip Replacement at Beleura Private Hospital and also did inpatient Rehabilitation on Mc Crae ward. I cannot thank every single person enough. From the moment I walked in the doors the professionalism and care I received was second to none. I would highly recommend Orthopaedic Surgeon Brad Crick he has done an excellent job for me personally ( thankyou so much ) All the Drs, Nurses, OTs, Physiotherapist, Porters were absolutely amazing they all worked so well as a team and made me feel welcomed and safe ( Thankyou ) Thanks also goes to the catering team the food was excellent ( my trays always went back empty 🙂 ) and the staff were lovely and friendly. All the cleaners were friendly and easy to talk to everyone and did a wonderful job. I'm currently doing outpatient Rehabilitation there and still finding everyone so nice friendly and helpful. So I'm guessing you can see by my review that I personally had a wonderful experience. Regards Kerry Pyne 🙂

Wouldn’t recommend as a private patient, during fasting the staff ate in front of you and it was loud and chaotic. It’s outdated and worn down. Worst experience of a hospital I have had. Was offered a sandwich at the end that had condensation on the plastic. Communication was terrible. Sat for 2.5 hours with no updates. The clothes given to wear for surgery was scratchy and uncomfortable. Bed sheets had stains. Understaffed and overbooked.

I stayed overnight in Ward 5D (Orthopedic ) in July 2023. The nurses and other staff were excellent. The only problem I had was the constant ringing of the bell. It was so loud . No one seem to be concerned about it . I did not get a minute of sleep even though the nurse gave me earplugs which didn’t block the noise at all. One staff told me the noise is always ongoing. Can they not turn the volume down a bit ? Unfortunately the specialist who treated me operated at this hospital. I have to change to another Dr and go to another private hospital if I need orthopedic treatment in future. I have mentioned this noise problem in the survey I completed post discharge. I have not received any explanation .

What can I say saved my life end of story great team of doctors, nurse's and support staff I'd love to come back but rather not haha great work keep saving lives your good at it

If you ever need to go to hospital I suggest you don't go to this one, one of the worse hospitals in Perth. 1. My grandmother was dying in hospital so naturally all of her family were there to be with her for her last breaths, the staff were rude and wouldn't let us all be with her, these were the last moments we will never get back. Thanks for your compassion Fiona Stanley. 2. My dad had triple bypass surgery after waiting one or two weeks for one of the best open heart surgeons. Surgery all went well apparently. One week after, the hospital called my family to say he was being discharged, my mum and sister got there and the paper work wasn't ready and said they could post it out so they didn't have to wait any longer, which is all fine but... No doctor came to see my family to let them know what kind of care my dad would need or any other information necessary for when he's home. Two days later he died. What was the point for the government in spending so much money on surgeons when patients of major surgery get kicked out of the beds too soon and left to fend for themselves?! The lack of care and compassion for patients and their families is disgusting, I really hope this hospital gets better for the sake of the people of Perth.

The medical support is great. However, more cultural awareness trainings are needed for some of the staff. For the 1st time, today, I've heard a very inappropriate conversation which could negatively affect patients of certain background. I've reported the incident to the Dr in duty who I hope will take care of it for a better well-being of the hospital patients and staff

I gave birth via c section because my son my breech and the whole team were amazing. I felt so comfortable through the whole process. They talked us through everything they were doing as it was happening and our son arrived happy and healthy. We received the best care in the days after giving birth, I couldn't fault the team. Every appointment I had throughout my pregnancy was amazing. As a first time mammy, it was a lovely experience.

I visited Perth orthopaedic clinic from a recommendation/referral from my doctor after previously visiting a different orthopaedic clinic.. I would highly recommend Perth orthopaedic as my specialist was very informative, delivered the recommendations in a simplified manner so I could understand and laid everything out in plain English to be able to know what the steps are I need to take to help the recovery of my broken foot.

I recently underwent hamstring repair with Dr Peter Annear. Couldn't fault his bedside manner and that of his theatre team and anaesthetist - thank you.

Peter Annear did a great job and had a great manner about him

Amazing care and attention. I am so thankful for the professional treatment my father recieved while here.

Awesome hospital,nurses are great and the foods good

World class facility with professional administrative and nursing staff, a pleasure to work out of. Amazing that is in a regional community.