Ankle replacement in 1 Orthopedic surgery clinic in Oceania

What superb care my darling 95yr old Dad received in their A&E dept!!!! The Male Nurse, 'Nappy', was so kind, compassionate and approachable and so gentle with my Dad. Thanks to him, I was able to take my Dad home later this afternoon, problem rectified and my Dad in much better spirits too! The triage Nurse was really lovely and the clerk, Julie, was also incredibly kind, calm and compassionate. They are a shining example of what all A&E Department should aspire to! So very grateful! God bless you all. 🙏🏼🕊🙏🏼

It's disgraceful for a hospital that holds itself out as one of the premier hospitals. They are not equipped to care for elderly and frail patients who as we well know often suffer from poor appetite and require more intensive attention. . My wife who in her 80s, is frail and weak, has been in there for two weeks and no one has checked her food intake. During the two weeks she only had mostly soup. I had to point this out to them and request for food supplement to be provided. The nurses explain that they are understaffed and can only provide the basic attention and care. On the other hand the nurses are polite and kind but obviously stressed.

After severing an artery and nerve at my workplace, I was directed to attend SJOG Murdoch for reparative surgery by Dr Sharon Chu. From the moment I set foot in the hospital, the level of kindness, care and competence was exemplary. Orderlies were extremely kind and attentive, the nurses and doctors were super efficient and lovely, I couldn't fault anyone I came into contact with. My anaesthetist, Dr James Miller was similarly amazing, taking my past history with genersl anaesthesia into account and ensuring I did not wake up sick and vomiting after the GA as I usually do. I woke up in recovery feeling great, with no hint of nausea. Dr Chu was similarly impressive, not only by doing a great job on the repair, but by being kind, attentive and very reassuring. Her smile lit up the room and completely put me at ease, it made all the difference and eased my pre-op anxiety! My breakfast the next day was superb and ordering off the room service menu felt as though I was in a 5 star hotel! It was delivered promptly with a smile by another lovely hospital employee and was hot & delicious. I truly felt that I was having a lovely holiday, with just a bit of surgery thrown in for good measure! I cannot fault my experience at SJOG Murdoch and give my heartfelt thanks to all imvolved in my care!

The best experience ever… thank you so much level 3 birthing unit … I loved every bit of my delivery and the care was the best thank you to my obstetrician dr margie harpham … and all the nurses.

Due to h to he doctor rupturing my spleen during a routine colonoscopy I now have had to stay 2 nights & have extra tests- all at my cost! The food is appalling I haven’t seen a piece of fruit & none offered-just sweet biscuits & muffins! So much healing foods. Nursing staff have been fantastic though hence some stars. Any other business the client would not pay for doctors mistakes! A bit upset !

I had minor surgery there last week which required me to stay 3 nights. Service on arrival and admission was friendly and efficient. Post surgery, the care from Lee in Recovery and the team on Level 5 was excellent - very caring and kind. Thank you so very much to all including; Tate, Georgina, Hema, Ricky, Miguel & Sarah and two other lovely nurses whose names I can't remember. Your kindness was greatly appreciated.

NOT A REGISTERED MYOTHERAPIST !!! Which is required to call yourself a Myotherapist. Coming up from Melbourne I was looking for Myo!! They advertise that they have a Myotherapist as a practitioner… They do NOT… At best the Therapist is a remedial massage therapist.. There is a distinct difference between a Myotherapist and a remedial massage therapist. Their qualifications are completely different, three years of university or the equivalent in vocational training. Remedial is barely eight months and they only learn the superficial anatomy. This is false advertising. If you require a Myotherapist, go to the; massage and Myotherapy website,ANATA Website, Massage Association, website, or the Myotherapy Association of Australia website. Equally, false, is the fact that the information at the bottom of the Therapist page belongs to somebody else not the therapist.

I saw Bridie last year when having some issues with pregnancy related pain. She was amazing. She took the time to carefully review my symptoms and come up with an incredibly effective treatment plan. I walked away almost entirely pain free! Highly recommend her as a top physiotherapist for any pregnancy related pain.

Jemma fixed my back ! I’ve had quite bad ongoing lower back problems from my physically demanding job, lifting large weights and being on my feet all day has taken it’s toll. I was recommended to TSM by my sister who sees a masseuse there. Jemma, my massage therapist gave the most amazing service I’ve ever received! I felt comfortable, understood and heard by her. We talked through my back and posture problems and she knew exactly what parts needed to be worked on. It was painful but I was walking on air when I was out of there. At the end of my session she gave me stretches and tips to keep my posture and back strength up! I’ll be back and I’m recommending her to anyone who needs a GREAT remedial massage! Thank you TSM and Jemma! What a great experience.

I don't know where to start from,I had a fall on Oct 7 2023 and ambulance took me to ED,I was attended fast and though I was high with green whistle but I can still say all the staff who attended me was very supportive. Mind it I never been to hospital in my full life. After I came out of theatre, I moved to orthopedic ward,some ward5 ..sorry don't exactly remember, but the Nursing staff there was so helpful and supportive they really tried there best,they talk positive they listen you ,understand you and took care of your dignity and privacy,after a week I moved to.plastic OMG the Nursing staff there was like an angles sorry I can't name anyone as they all were the best including an Asian uni student.what a great level of skills and patience the staff have.thank you very much all doctors and nursing staff to fix me up and taking a great care of me.will surely visit in person to pay my gratitude and to say thanks to all once am completely recovered. Wish you all a very merry x mas and a happy new year. Regards

You've been fantastic! Your positive attitude and kindness reassured my family that I was being looked after, and throughout my stay I felt I was in good hands. I am now feeling stronger, and I am feeling much more hopeful about my recovery. Kind regards, Saba

We were ask to attend for an elective planned surgery. This is a second procedure follow on from the first. The 1st admission process was smooth with minor hiccups that we overlooked because we were happy with the surgical outcome. The second procedure we were aware that we might be the 3rd listed for surgery. We were advised to attend for pre-admission procedure at 6.30 am. We did as we were told. The nurse advised us that we might be called in at 1130hrs to get ready to be taken to theatre. We waited, waited and waited and no call for theatre or a decency of an update on the delay. We attend RMH at the surgeon request which we know is best with the expert in the field here. We attended as private patient in a public system. We don't have any problem with that arrangement either. But someone who is highly anxious with heighten anxiety and a delay such as this is entirely unacceptable. It further exacerbated with such appalling poor communication. Providing the best health care does not stop at surgical outcome alone, but how the patient and the family made to feel the entire experience will be what constitutes best health care. I don't know this is a result of poor training where empathy is out of the window or complete complacency of the public system. If one were to admit to ED, with no bed within 4 hours will be a red flag. Not until we approached the reception staff we received an update. What has been a good encounter is tarnish by such lack of attention to basic courtesy of good communication. Very disappointing today.

Not only do they have great caring staff they also sell the best date scones from the cafeteria

I was at Burwood Hospital for 2 weeks in the Rehab Ward going to Physio and working on my injured left ankle. Thanks to the fine work of everyone involved I was able to regain my independence with what I had learned. Everyone who worked there and it didn't matter who it was encouraged me with their attitude,good work ethic and duty of care.They were able to get the best out of me despite the fact the Health Sector is having various problems of it's own to deal with. Although my opinion may differ greatly from others I'm sticking to my opinion that these people who despite working under pressure at times showed me how to get the job done with a smile and I will be forever grateful to them all for the effort they all put in helping me on the road to recovery

I can't speak highly enough of staff and facilities at Burwood. Nice green areas, top quality Cafe.

Thankful for the dedication of all the doctors & nurses here. My newborn daughter was seen by ear, nose and throat specialists & speech therapists for a feeding assessment. Both encounters were great, staff were friendly and welcoming. They were able to provide answers & recommendations to us. The only negative was the shuttle service, it’s a great idea. But it was either too full or not on time, and waiting with a newborn on a cold wet day is not ideal.

Every member of staff I interacted with were friendly, understanding and gentle. They listened to my concerns and did everything in their power to ensure I was comfortable and happy. I could not be more grateful and happy with the care I received. (Also the meals are delicious!! Huge thanks to the kitchen staff too!)

The nursing staff, doctors and surgeons here are amazing!! So attentive, caring and thorough! One of the most professionally run hospitals that I have been too! Thank you so much for making my stay comfortable, stress free and for making me feel valued and cared about like a human being! I really appreciate and thank you all for your hard work and dedication, Emergency Department and Ward B3, October 2023

Thank you so much for everything you do for your patients. It was a long wait but everyone was kind and kept informing us of wait times and set expectations appropriately. It's such a tough job but you guys are really amazing. I can't say enough kind things about all of you.

Although we are in zone for Middlemore Hospital, we have travelled to the birthing unit here twice. The birthing rooms are clean and tidy. The staff are very helpful. You have your own dedicated nurse while you are in labour. The nurse does an amazing job taking care of the birthing mother throughout the entire process. There are family rooms, and tea facilities for spouses and extended family. We also went to the Tamaki ward for after birth Care for two nights. They have sleeping arrangements available in the room for your spouse. Staff in this ward were fantastic and helpful. Again there is a family room and communal kitchen. Overall the hospital is pretty up-to-date and tidy. My only concern is parking. The car park tends to get full quite early and the parking fees are astronomical. If you are a genuine patient, you should be offered some sort of parking subsidy.

Thumbs up for all the doctors and nurses of Ward83! My dad stayed at room 3 of the high dependency unit, so touch of how hard all staffs taking their duties and so proud of your job and the kindness and loving heart!!