from Praveen Singh
December 06, 2023
Emergency dept is an absolute joke. Sitting in here in pain, waiting to be looked at by a doctor for 4+ hours now on a Wednesday mid morning, with about 15 other patients. Nurses “visit” the waiting area of the emergency dept, as if in a hurry, but doesn’t look like any of the patients are actually receiving any care.
Came in here with a fractured hand, will be leaving with not just a fractured hand, but also a low blood sugar level and migraines as complimentary gift. Such a waste of tax payer dollars.
from Andrew Mayne
November 29, 2023
Vote of "No Confidence" - Do Not go here! Get yourself to Sunshine if you have an emergency!
It's definitely not the Royal Melbourne, and not even close to the experience at Sunshine. To describe the Mercy as "Parochial" is to be extremely kind. When I present at an ED in an Australian capital city, I expect a confident workforce, a competent director and a facility that provides a comprehensive ED. It's a sad indictment that Australia's shining cornerstone; its world-class medical system seems so utterly diminished and beleaguered by the shockingly poor example given up as The Mercy Hospital.
Having just moved to the area, I was appalled with my first [and I hope only] experience at the Mercy Hospital. I was directed by my GP to the Mercy after a suspected stroke. I had blurred vision and a screaming headache. I waited for Eleven uncomfortable hours to be told by a somewhat bureaucratically limited doctor lacking any ability in patient empathy, that there was no one at the Mercy who could be sure of my condition. Or apparently, possess the ability to read a CT Scan. Filled with anxiety and a lack of blood sugar, my confidence in this hospital's abilities instantly evaporated. I am a diabetic and by this time was in real need of food. Apparently, food is also on the list of things NOT currently available at the Mercy. I immediately discharged myself and had my partner drive me to Sunshine. What a difference Sunshine is compared to the Mercy. Food, doctors with empathy, doctors that can read CT scans, admin staff that know how to process an emergency department - not to mention the ability to drive up to the front door.
The Mercy needs to take a very long hard look at itself, its facilities, and its staffing capabilities. Start with replacing its director. Who by the way, made an appearance on the ED floor with a triumphantly lame attempt at explaining away his ineptitude at heading up and implementing a capable ED. A fact not lost on the onlooking and demoralized waiting room. A defective leader will only ever attract the same. The ED had a clear communication disconnect between triage and general assessment. (Yes I've had a stroke. But I'm also a diabetic - the two can be true at the same time!) It has a fundamentally flawed waiting room procedure and process reminiscent of some outback roadside clinic. The doctors and general staff seemed limited to and hindered by bureaucracy, with no evident desire to move beyond remedial procedure and develop an ability to infix confidence in their patients. This defines a workforce lacking in experience under incapable leadership. A fact that is picked up and amplified by their patient's experience. As reflected by the multitude of negative experiences retold on this public site.
from Momo Media
November 17, 2023
The fact that this is a hospital is laughable. Lack of experienced qualified staff and good management. Almost lost my wife and child due to a staff not knowing what they were doing. Also don’t get me started on their emergency department. When I was in London during peak covid 19 while thousands of people were dying, the wait time in emergency was only 4hrs, here it’s 11hrs+ wait. How can you call this a first world country. Australians pay big tax dollars almost 30% or more of what they earn working hard, this should be invested into hospitals and other needed services. There needs to be another hospital in the west. Maybe Tarneit or Truganina because this place is shambolic. If you can, please wait to see your GP and pray it’s bulk billed or try to put your own broken legs together. It’ll be better than going into Werribee mercy.
