Intracranial atherosclerotic stenosis (ICAS) treatment in 6 Neurosurgery clinics in New Zealand

Shout out to Ward One. Spent two days there after surgery. From admitting to discharge everyone was knowledgeable, capable and kind. I found the rooms were amazing, far exceeded my expectations. Special acknowledgement to my nurses who went above and beyond.

Its an amazing 👏 hospital. I had day surgery and all the staff treated me with great care and respect. I was always updated on what was happening and how long each process would be. Food was yummy too 😋. Tip: they usually give out WIFI password at admission but if forgotten, just ask and they'll share.

Not the first time I've been in here but as previously even though it was for an operation all the staff right through from reception to orderlies, nurses, doctors and anaesthetists all made the experience stress free and even, although it might be a strange thing to say, enjoyable. You all do an amazing job. Also a big shout out to the cleaners and sorry if I've forgotten anyone. Thanks so much. Cheers, Peter.

Thankful for the dedication of all the doctors & nurses here. My newborn daughter was seen by ear, nose and throat specialists & speech therapists for a feeding assessment. Both encounters were great, staff were friendly and welcoming. They were able to provide answers & recommendations to us. The only negative was the shuttle service, it’s a great idea. But it was either too full or not on time, and waiting with a newborn on a cold wet day is not ideal.

Every member of staff I interacted with were friendly, understanding and gentle. They listened to my concerns and did everything in their power to ensure I was comfortable and happy. I could not be more grateful and happy with the care I received. (Also the meals are delicious!! Huge thanks to the kitchen staff too!)

The nursing staff, doctors and surgeons here are amazing!! So attentive, caring and thorough! One of the most professionally run hospitals that I have been too! Thank you so much for making my stay comfortable, stress free and for making me feel valued and cared about like a human being! I really appreciate and thank you all for your hard work and dedication, Emergency Department and Ward B3, October 2023

Thank you so much for everything you do for your patients. It was a long wait but everyone was kind and kept informing us of wait times and set expectations appropriately. It's such a tough job but you guys are really amazing. I can't say enough kind things about all of you.

Although we are in zone for Middlemore Hospital, we have travelled to the birthing unit here twice. The birthing rooms are clean and tidy. The staff are very helpful. You have your own dedicated nurse while you are in labour. The nurse does an amazing job taking care of the birthing mother throughout the entire process. There are family rooms, and tea facilities for spouses and extended family. We also went to the Tamaki ward for after birth Care for two nights. They have sleeping arrangements available in the room for your spouse. Staff in this ward were fantastic and helpful. Again there is a family room and communal kitchen. Overall the hospital is pretty up-to-date and tidy. My only concern is parking. The car park tends to get full quite early and the parking fees are astronomical. If you are a genuine patient, you should be offered some sort of parking subsidy.

Thumbs up for all the doctors and nurses of Ward83! My dad stayed at room 3 of the high dependency unit, so touch of how hard all staffs taking their duties and so proud of your job and the kindness and loving heart!!

Had a relatively minor surgery performed here recently, and can honestly say that my surgeon was a genius! In 24 hours I had more relief than in the last 3 years (and that’s still with swelling included). The nurses in the maxillofacial department were fantastic! So welcoming and comforting - I have an immense appreciation for the doctors and nurses in that department after my visit. Try not to hold it against the staff for long wait times, etc… they really are doing the best they can 🙂

i was really unwell even had covid & right side lower the tummy unbearable pain so i went in emergency in tui & doctor said that’s symptoms of appendix & they referred me to go hospital n when we went they just checked my urin n blood test which can not tell you that you have appendix or not. they should to scan it .because of that still i’m suffering from that pain.. please try to provide your best & accurate service.doctors are to save people’s life not to leave them to struggle with the pain.

This is the worst ED in New Zealand , 8 hour wait time so far, still have not been seen. not many people here. Patient with sepsis whom could hardly walk, in a wheel chair kept going to counter to ask for help an kept getting told to sit back down. 4 hours later many times going to reception and finally got a bed. Many people complaining, was an absolute nightmare, worst experience ever !!!!!!!

I hade a spine surgery 2 days ago. Thank you Dr Barnes a fantastic job. and Dr Graham .thanks all hard working nurses, they are very friendly, and always look after me. It was absolutely 5 stars

Excellent service and very satisfactory! I had an open heart surgery here and I feel like home . Everyone who works there take good care of me and always there when needed. Thank you for your service ❤️

Had hip replacement surgery and Mercy made it an absolutely top experience. Thanks so much to the nurses, surgery team, physio, caterers, cleaners. Everyone made the procedure as painless as possible.

Got seen very fast for a simple broken ankle. All the staff were super nice and professional. Couldn't have gone better. Other than the broken bone part.

Absolutely amazing staff. Every single one of them. The nurses are wonderful especially Sheridan or Sheri as we called her. She is one of the best nurses I dealt with. Sharon is also a wonderful nurse. The surgeon Dr Segar is the best around and the anaesthetist as well. The best hospital I've stayed in. Big rooms, great food and lovely staff.

I went To this facility. For A asthma attack that was Induced by A infection The wait time was very long though. This is understandable as they were Short-staffed. The nurses were lovely. And took good care of us. The issue I came across. Was the doctor? At this point I had been Coughing to the point of not being able to breathe and almost throwing up for 2, maybe 3. Hours The nurses moved me to a room by myself so I wouldn't disturb. Other patients? But when the doctor finally arrived. She looked at me with a raised eyebrow. And accuse me of faking it. I was In shock Not 5 minutes into talking to the doctor. She says "Your coughing has picked up a lot since I came here." She called it convenient. She sat there looking at me not giving me Instructions But she did give me a asthma inhaler. Something a nurse had already done. She proceeded to interrogate me. And ask me what I was trying to skip out on. This was because I had asked for a medical notice To give to my strict school. This blatant disrespect completely ruined The experience I was already exhausted from a being late. And having coughing fits every 5 seconds. And then I had to deal with that. To be honest, it seems like a decent facility. I think I just got unlucky with either a too tired or too unprofessional doctor.

I had a small but important dental procedure, and I was quite happy with the treatment and the experience I had there.

Great service, Dr Vaibhav is so experienced. He is very friendly and keeps you informed about any concerns. Like the way they call to check up on you after treatment. Most recommended🙌

The best dental clinic! Everything is exceptional including the amazing team that work there. They’ve created such a warm and relaxing space. The receptionist is super lovely. Highly recommend Dr Ahmad - super knowledgeable and explains the whole process with a big smile!!

I did a regular dental check, a cleaning for my first trip, and a teeth whitening for the second visit. I genuinely couldn't be happier with the service and the results! All staff members were so professional, helpful and kind. Will definitely come back for more regular checks, and already have recommended this place to friends and family!

Great service by Dr. Jay. Warm & friendly however the assistant wasn’t too gentle. Kept hitting my teeth with the metal instruments. Also the receptionist is initially nice but if you ask questions that may confuse her a tiny bit, she seems to get easily annoyed and her friendly character fades away. I thought it was just me but when my friend dealt with her another time, she got the same experience by just asking if she can use southern cross & that health app discount at the same time. Her appointment was late 30 mins. The dentist was nice but she also kept hitting her teeth with those instruments even after my friend commented about it.

This is without a doubt the best dental practice I've ever been to. If you're anything like me and are terrified of dentists from previous bad experiences, I can't recommend this team more. Dental appointments are now a pleasure. Incredibly professional and friendly staff. They discuss all your options and help you lay out a plan. They care about their patients. Communication and service A+++. Highly recommended for any orthodontic treatment. Big thank you to the team that work there - well done.

Poor contact after leaving a message and then be told I should have phoned before 7.30 for a emergency appointment which I had and left a message. Then contacted later that morning after being booked earliest appointment 28th of December ☹️

Best dentist iv ever had for care and personality very welcoming from reception to the dentist and assistant and really friendly and considerate unlike past dentist who can come across cold. The care was great even used numbing gel before the needle as im a wimp with needles in the gums and had some pretty awesome tech iv never seen before and the workmanship was top notch she was awesome the outcome exceeded my expectations left me feeling id happily come back in future something id never felt about past dentist's.

Had an emergency extraction done. Everybody, from the moment I walked in the door, was so warm, welcoming and comforting. I was in so much pain but felt immediately in good hands upon talking to the lovely receptionist and was in the same amazing hands throughout the whole process. Expert technique from the dentist, as was not looking like it was going to be an easy task..... but within 15 or 20 minutes I was walking out the front door and in considerably less pain than I walked in. Amazingly wonderful people!

Chipped my front tooth and got it fixed by Joshua, who did a 10/10 job. I am very happy with the outcome and would recommend going here if you have the same problem or just in general. Staff were also very friendly and good people.

Jodie at the front desk was super friendly and a good laugh before I went into my appointment. My dentist was Daisy who was absolutely amazing, very informative and got the job done. I have neglected the dentist over the years, but moving forward it will always be with Remarkables Dental.

Dr Yee was fantastic. Listened, took her time, and found an issue that needed to be resolved with a specialist. Helped with ACC forms and helped get funding approved.

Great service! I highly recommend this dental place. All the staff members are so kind. Dentist Samuel Brady had explained the procedure thoroughly and was really reassuring. Definitely exceeded my expectations.

I recently changed to Kerry Chen as my previous dentist is due to retire. I am SO glad I changed as I've had the best experience. I'm looking forward to my next appointment! Highly reccomended.

Exceptional friendly service, excellent systems and hardware. Samuel was extremely knowledgeable and skilled. I'm very satisfied with the end result. Highly recommended.

Fantastic place to have surgery done - the staff are friendly, the hospital well equipped and you know you’re in safe hands. Delicious meals too! Thank you to Mr Fred Phillips, Anna, Jenny, Gorica, Maggie and the many others behind the scenes for what you do!

From the Receptionist, to the Nurse's and Specialist, and being apprehensive about the procedure I was to undergo, was put totally at ease, and was listened to and treated with the upmost care. Thank you for the wonderful service and care shown to both of us. Regards Barbara (Barb) Sharpe

My partner has been waiting nearly two months for a specialist recommendation letter from Anup George. We have called around 5 times, emailed 3 times and have received nothing. Not good service for someone with a life expectancy of 10 years at 27 years old.