1 clinic in Serra

Lack of organization with the team. More doctors are needed. Lately I stay 3 to 5 hours for my son to be seen. I arrived on 04/19 at 20:00 and left at 01:00 in the morning. Not to mention the other days. Doctors take a long time to attend. The doctor's room is empty and it takes time to call the next patient, I questioned the doctor about this delay and she told me that she was filling out the hospitalization of her patients and examining her patients in the emergency room. In other words, she stops attending to fill out the hospitalization chart, I think this should be reviewed. Hospitalization should be a doctor's responsibility especially for hospitalization and looking after patients admitted to the emergency room.

Excessive delay in the care of a pregnant woman who was in labor and delivery. It took more than 50 minutes for the anesthesiologist to arrive and start the procedures. In addition, one of the equipment had to be replaced at the last minute due to technical problems with the respirator, causing yet another delay of 10 to 20 minutes. We do not recommend!

I underwent a surgical procedure on 12/03/2022 I stayed in apartment 128 in my last consultation I informed my doctor that after the effect of the anesthesia wore off I always had terrible hives all over my body like a burn (I don't know the reason, maybe some component of the anesthesia ), at the admission reception I reinforced this report and at the surgical center reception where there is another questionnaire I spoke again and saw that this report was in my medical record, already inside the surgical center I informed the anesthetist as well. As soon as I arrived at apartment 128 after urinating my saga began the symptoms of terrible urticaria body, body burning, at that moment the nursing technician from the surgical center arrived so that I could sign the document of the material that would go to Biopsy I told her what it was happening and I heard her reporting my case to the team at the nursing station, after 30 minutes my husband went to the station to find out what they would have done and nobody did anything, a white nursing technician with long curly hair came to the room and said that she was not responsible for me and that she would pass it on to the person responsible for that room she looked that the serum had run out but no one came back to put another one, after more than 40 minutes my husband returned to the nursing station and asked to speak with the nurse from the on duty who came to evaluate me and said that the problem was that my doctor had not left my SOS prescription medication but he would try to call the on duty doctor who arrived after 20 minutes and he said that he would prescribe me two medications VO and IV that was 5:20 pm to 6:45 pm my husband returned to the nursing station and another night nurse said he was in exchange for the 6 pm shift that the doctor had prescribed and with the shift change it was very difficult for them to attend to me and once again I had to listen to them complaining that my doctor should have prescribed SOS since I informed him it was documented that this could happen in the hospitalization and reception of the surgical center and I was suffering for almost 3 hours with terrible hives, my body burning like fire until I managed to take the medication. So for that reason I give it 2 🌟🌟 because the surgical center team treated me very well and the apartment is beautiful and very comfortable, bad beauty in these cases is not everything if you don't have empathy and love for what you do.

Nice hospital

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I was in the emergency room on Monday 01/17 at night. Although few people when I arrived, the mess was widespread. Dirty and cramped medication rooms. Employees' cell phone ringing during work hours. Delay in service and lack of information. Many employees with part of the uniform. I have been going to the hospital for over 20 years and the situation has never been worse.

I had a surgical procedure and stayed at BLOCO E and was assisted at the admission reception by Maurício, who explained everything about how the hospital works and how my stay would be. Great service. To get to the block, very well signposted on the ground. Nursing team on the 7th floor, very attentive: Fabiana, Valéria, Beatriz and Alex. The room is very comfortable, with a sofa bed for accompaniment and the differential is a balcony with blinds that work by automation. Still in the room, they have a digital safe, minibar (not stocked) and television with a network of paid channels such as HBO, Telecine, in addition to a board with all the information on the patient and the care team. Bathroom equipped with safety bars and bath chair. Super recommended. Appropriate meals, according to the type of diet. I requested an extra meal during the night, as I had not had dinner after the procedure, and I was attended to, without any problems. I came back to edit the review, because today, after 24 days after performing the surgical procedure, I received a billing email stating that I was overdue with payment. I found it strange, since I was hospitalized for coverage by my health plan, so it was not a private hospitalization. At the admission reception, we are handed several papers for signature, including some pages of items that, according to the attendant, some plans do not cover. Values ​​from absorbent to other items. Products with symbolic values ​​from R$ 0.09 to much higher values. Among all the papers, to finalize the entry into your hospitalization, you must sign all of them. Behold, when I received the return of the e-mail from the billing area of ​​the Hospital, which I questioned what it was about, I was informed only today, after questioning, that my plan did not offer coverage for leg R$ 674.72 + anti sock thrombus R$ 224.00 + blue magnetized box with needle counter R$ 0.01 (yes, charge of R$ 0.01 one cent of a real), totaling R$ 898.73. At no time were we informed that my plan did not offer coverage for these items, much less did they go to the room to talk to my companion or much less at hospital discharge did the nurse or anyone else communicate with us about such charges. Ok, the plan does not offer coverage for any item, but the Hospital has an obligation to inform the patient in advance of the billing. The amounts they are charging me are relatively “low”, as they are just two items, but there could be a few more digits and there could be other items that the plan would not cover and would simply be taken by surprise with a charge for something that I was not informed. I was disappointed with the communication from the hospital, which until then, I had found everything wonderful and had rated it as a 5, because of that, it dropped to a 3.

I have been here several times, but today seems to be the time that this hospital's ER is the least prepared. Having passed through covid season peak now the hospital seems not being able to cope with the current influenza surge. The expected waiting time for a clinic evaluation, not considering possible needed exams or medications is of 4 hours! Seems that there is no medical staff at all right now. However the nursing and administrative staff are whatever possible. Hope somehow they can cope better with this seasonal flu...

Like many reports here, there is no way to give this hospital any stars. My son was seen in the emergency room on April 4 with chest pains. He had blood tests, X-rays and later a CT scan because the cardiologist could not find where the information was. Medicated and hospitalized. The next day, the 5th, I went to the hospital to be with a companion, and during the time I was there there wasn't even a doctor to go see him, ask how he was feeling or inform about your case. I was outraged by the lack of information and neglect and I went to the medical center to ask if the doctor would pay him a visit and the nurse's answer was that the doctors came by in the morning and in the afternoon. Around 4 pm and after I complained to Dr. Thaísa went to the room and talked to him, but she couldn't say what was happening to him, only that they were "suspecting" myocarditis and she didn't say anything else. Around 5 pm we went to the medical center again to ask questions and Dr. Thaísa informed that they had not found anything in the tomography and that neither in the lungs (according to her, the lung), there was no alteration and that they would do an MRI. I was very irritated by having to charge the doctors for a position, since it is their obligation to inform a patient or family of their diagnosis and they were medicating without knowing for sure what the problem was. The resonance was scheduled because I fought so much, one day for a blood test, X-ray, tomography and another day for another blood test and tomography. As I said to the doctor, this treatment is even acceptable in the SUS, but in a private hospital that carries a weighty name, it is unacceptable. He spent another night in the hospital not knowing what he had. The next day, April 6th, I arrived at the hospital around 12:00 and all hell broke loose at the reception. I am disabled and I use a cane to get around and when I arrived the receptionist was looking for something in a notebook, I think the person forgot something in the room and went to look for it. The receptionist didn't even look at my face even though I told her good morning, I stayed up for 5 minutes until I asked her to release me to go up to the room because I had a cane and I had been standing for some time and then she would continue to look for it, the answer was for me to wait because she was helping the woman and then she would help me. There are no chairs at reception and I stood for another 5 minutes until she finished what she was doing and not happy she threw my document and badge on the counter. I got to the room and my son was in the MRI. Soon after, Dr. Iven went to talk to us and said that he really had myocarditis but it wasn't serious and that one of his lungs was also inflamed, contrary to what Dr Thaísa said. 4 people passed by the bed next to my son and left quickly. The last patient in the next bed was a physiotherapist and the husband of a physiotherapist at the hospital who seemed to be dancing samba in a bar. If those who should set an example don't have the slightest composure, imagine the rest? The cleaning staff without the slightest ceremony, they speak loudly, talk on the cell phone, noise of messages like I don't care. In the end, the only things are the food and the nurses Amanda and Claudemir who had empathy with us. To be bad you still need to improve.

I arrived at 7:50 for my 8:15 appointment with the dermatologist. It was 9:00 and no one called me. When I asked why, it was because they had forgotten to let me know that I had arrived. The 9:15 customer was being served at 9:00 and I was still waiting. This happened on the 2nd floor with the receptionist Fernanda when I was going to visit the dermatologist. Total lack of respect for the patient, I was late at work for the appointment, I arrived half an hour before the scheduled time and was seen more than 1 hour late because they forgot about me. And if I hadn't gotten up to ask what time I would be attended to, I would simply have spent the day waiting without anyone saying anything. Willingness to come back here is zero!! It's not the first time I've been treated badly.

I arrived to be attended with a positive diagnosis for covid! The hospital is cramming people with respiratory symptoms into a room (diagnosed or not) and leaving everyone waiting for more than 2 hours. When we questioned it the receptionist says it's not her problem and she can't do anything. People in urgency getting worse and nobody does anything! No wonder this hospital is rated SO BAD! I'm low on urgency despite having significant symptoms, I understand. But, if I'm not sick enough to need hospital attention (even though I've been referred by the plan's medical team) I'd rather be sick at home where I don't contaminate anyone than being huddled in a hospital. TOTAL DISRESPECT!

I would like to thank everyone, in this hospital very well treated by everyone, nurses, technicians, part of the cleaning, the kitchen, finally everyone. Thank the doctors Dr Peter excellent doctor very attentive to his patients and the vascular Dr Thiago. It's already the third time I've been admitted to the hospital, very well attended by the team on the fifth, sixth and eighth, and right now I'm admitted to the sixth floor, very well attended by everyone 👍

Thank you very much to the triage nurse, she insisted that I was having an anxiety attack, when in fact I had pneumonia, not breathing properly, fever and pain. Sensitivity note 0, lack of sense. If I hadn't insisted, it could have made my case worse.

I arrived at the emergency room just over 2 hours ago I asked for a cookie because I haven't eaten all day because of diarrhea that I was denied. The claim is that to eat you have to be diabetic or elderly for more than three hours in the emergency room. I thought that was absurd.

It was a bad experience. They don't know how to place the bedpan basin for the patient to urinate, I got wet in bed several times. I paid for two surgeries and had one, I gave up on the day, asked for a refund and things changed. The friendliness, education and agility are over, I had to insist to receive my money, this is absurd, I do not recommend it. I had surgery with Rodrigo Wobeto, who was very attentive until I operated, then I didn't have time for the postoperative period, the moment I needed the most and I was even released home by a nursing technician who only saw me once afterward. When I complained I thought the treatment got much worse.

I had bariatric surgery in January at this hospital. And I want to thank the whole team, from the receptionists, attendants, nurses, nutritionist, physiotherapist, anesthesiologist, surgeon and all the team present in the surgical block. They are fantastic professionals. The hospital is wonderful, I felt like a guest in a hotel. My companion was also welcomed. With a great menu offered at meals. I stayed in a very cozy suite, with TV, Netflix, internet, Alexa, minibar, air conditioning, the automated bed, amazing. The entire staff was welcoming. Note 10, super recommend. I intend to go back to reconstructive surgeries in 1 year. Wait for me. 😘

Procedure successfully performed with the wonderful Dr. Lara Poltronieri and team today, 01/17. Super well attended by the nutrition team and especially by the impeccable nursing technician Natasha. The only reason I don't give it 5 stars is because the 3 hours I needed to stay in the recovery room, I wasn't allowed access to my belongings to distract myself with a little game on my cell phone and the TV in the box didn't work, disconnected from the internet and without access to any channel .

I performed a bilateral mastectomy at BP Mirante in September/2022. I've Googled the reviews here before and got a little apprehensive due to some negative reviews. The truth is that there will be good experiences and others not so much, even because there are many boring people in the world too =p. My experience was incredible! Unlike other people, we were sent (me and my accompanying brother) to a room until my surgery was released and I can report the excellent structure, I loved the balcony in my room

My sister-in-law has CELIAC DISEASE underwent a procedure with anesthesia and had to fast for 8 hours + 1 hour delay in the exam + 1 hour and 15 minutes of procedure + 2 hours of observation. Ie, when she returned, she needed to eat to our surprise the Hospital HAD NOTHING TO OFFER GLUTEN-FREE FOR CELIACONS. They only gave her a hot apple maguary juice (awful) she made her sick from the procedure, it got worse. The nurses and staff did not even know about the disease and the food restriction related to Celiac Disease (which is not their fault) but the hospital did not train and guide the staff. Absurd!!! They said that the restaurant was outsourced, that is, trying to pass the problem on. The restaurant is INSIDE the hospital dependencies as the ONLY OPTION. And there is also NOTHING WITHOUT GLUTEN FOR THOSE WHO HAVE CELIAC DISEASE. Where the food has to be prepared in a place EXCLUSIVELY FOR CELIACS, or acquired by exclusive suppliers. As in Fleury, for example, to NOT HAVE CROSS CONTAMINATION with foods with gluten. The contempt for the fact was when they came to tell me that the restaurant had scrambled eggs. Eggs don't have GLUTEN, but the utensils and the kitchen HAVE A LOT. In other words, putting the health of the sister-in-law at risk within the hospital itself. And again if the restaurant they allow within the hospital space does not have food suitable for Celiacs. The responsibility is in any case ENTIRELY WITH THE HOSPITAL.

Nice. Clean. Exceptional doctors.