Needle biopsy in 5 Oncology clinics in Chile

I call and call, of the three phones, no one answers 📞 one needs to know about their relatives, visiting hours and other questions. They should improve this telephone information service

My elderly mother was hospitalized, and was very well attended and cared for, as well as her guardian being promptly informed of her condition. I am very grateful for the attention she received there, because they even made sure that due to her position she would not get more bedsores. I was really very afraid because I had two terrible experiences in other hospitals (Barros Luco, the worst, and another that is not even worth giving the name).

Super

Good hospital but total inflated prices, they charge so high that they reach above the TOPE of your insurance. For a small one - hour surgery, they charge 7 million CLP

“Urgencia” doesn’t move with much urgency. I’m currently in the waiting room in the respiratory area of the emergency department. My mother in law arrived in bad condition and I saw no sign of triage or prioritization based on symptoms , first come first served. NONE of the alcohol hand dispensers have alcohol, staff aren’t using alcohol gel. Not just in the emergency area but also in the other buildings I passed through. Very surprised by the experience considering the cost and reputation of the hospital. Go to Clinica San Carlos de Apoquindo UC or Clínica Alemán.

I had a severe reaction to a Lyme disease infection contracted in the USA, that manifested itself when I arrived. I was hospitalized at Clinica Los Condes for 3 days. The care was superb. Since Lyme disease does not exist in Chile, the staff coordinated their care for me in coordination with the USA CDC.

Bad Service, the doctor didn't examine my girlfriend Anna properly, we paid 70€ and after two weeks she is still sick.

Extremely bad hospital. One people doesn’t understand what doing other.. Contract’s conditions always changing same with fraud. On the start they promise one but finally u will left money more more more that for same service in USA! Stupid management!!!

Very stupid international service!!! They change conditions more than 4 times before baby delivery!!! They want much more money but don’t understand self final conditions. Finally in last week we was need change hospital.

The place is old, but the people who serve are super friendly, they went overboard!!!

In general it is old, the elevators are bad, slow and it is super big, the facilities are a little poorly maintained, the elevators and in my case to access the arrhythmia secretariat you have to go with a map and counting the steps go up to 5 and then go down to 4 because there is a closed part of the hospital. But as excellent quality specialists and within everything they comply with everything. (There is very little availability of hours).

Terrible attention. This place needs better customer service.

My wife gave birth to our daughter here. Amazing staff on rotation. We were there for 3 night and had an amazing experience from the food, the quality of the rooms, and the experience in the staff that always made us feel that we were priority.

PCR test done very quickly, good hygiene results the next morning. Not crowded, almost no waiting time, but people smoking marijuana, literally 2 meters IN FRONT of the entrance of the respiratory emergency... there should be security at the gates.

I had the best experience with all the staff at hospital. Everyone was super friendly even though I didn't speak a word of Spanish. Even other patients helped me out with translating information to the staff.

Doctors unprepared to provide PA care. As it is the only hospital in the city, professionals should have more experience.

Great service with my mother who had surgery, doctor, nurses, cleaning staff all very attentive. Grade 10

We are always very well attended to, we are Unimed customers, the call center has become an extraordinary differentiator, the new hospital facilities are above expectations. Attentive clinical staff concerned with well-being.

Regular

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Excellent

I want to thank the entire team who were with me throughout my hospitalization, who welcomed me with so much affection and dedication. This team knew how to help me when I was really bad, they held my hand, and always gave me words of comfort. Unparalleled empathy. Congratulations to everyone and I ask that God gives double everything you gave to us. Kiss in the heart 🥰 I don't remember everyone's name, but it ranged from doctors, nurses day and night, to other sectors, physiotherapists, kitchen maids and cleaning assistants.

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The place is too big, and nobody can explain how you move around there. I really didn't like it

Great place for medical emergency

Excellent nursing team, I had problems on a few occasions releasing the medication (bureaucratic part), but something punctual. The team was very attentive and dedicated to the patient. Very happy to recognize the quality and exceptional service of the entire team.

Great service, especially from the receptionists and customer service assistant. I didn't really like the hematologist's care, but everything else was very good.

I gave priority to starting treatment at the clinic, on the recommendation of an incredible doctor. I was received very well by Dr. Clarissa and Dr. Liliana who are accompanying me in this process, but the reception team, appointments, among others, do not have the same desire to help, I believe that they are not strongly aligned with the purpose of the institution, there is no point in having welcoming doctors and the other sectors are involved in the process . Immediately they need to go through a recycling, the clinic has to be a welcoming and harmonious place.