Bow legs surgery procedure, Pharyngeal cancer disease treatment in 11 Oncology and Orthopedic surgery clinics in Colombia

Very poor attention from the staff in addition to giving the wrong diagnosis, worrying patients about illnesses that are not the case. I have had a very bad experience at this hospital.

The emergency service is relatively good, although they lack a lot of cleanliness in the waiting room, in the hallways and especially in the bathrooms of all emergency facilities, billing is too slow but I rate the medical laboratory and nursing service as efficient and professional.

Bad service, I've been trying to get in touch for two days to request an appointment but no one responds, they just listen to a recording. Please gentlemen, more human quality and user service. Do not enter phone numbers if they are never going to answer. I am at the hospital waiting to make an appointment, but the person attending has preference with friends. It's been an hour and it has only served 3 people with assigned shifts. It's a shame that the tension is under democracy

Terrible admin care. There is no real patient ownership and each unit blames the other. There is deep lack of coordination among stakeholders. Patient has been to the hospital 3 times now to get surgery and something always fails because there is lack of coordination and communication between staff. There is need for a real overhaul. Very sad to see this historically best-in-class hospital treat patients this way.

First off this is the best hospital in Bogota according to the locals and my Colombian friends. I came here on a work trip and had an emergency operation to remove my appendix. I came in at 2am, got the diagnosis at 3:30am and they didn’t operate on me until 12pm. The delay was due to the incompetent hospital admin people dealing with my work insurance. I offered to pay out of pocket to get things rolling but they refused. They told me they don’t want double payment incase the insurance goes through. I definitely suggest bringing a Spanish speaker here if you don’t speed to local language because most of the staff don’t speak english. Before the surgery, I had to sign a bunch of disclaimers and waivers which were all in Spanish. My surgery was great. The surgeon spoke good english and was very professional. He reassured that I’m not going to die. As far as hygiene goes, the facility looks clean except there were a few times I caught my nurses taking my blood and iv out without wearing any gloves. Make sure you have money before coming to the hospital. They wont operate on you until payment is confirmed. Last but not least bring a blanket and pillow so you can sleep on the bench while you wait to be seen. Overall I’m grateful for the nurses and Drs that saved my life. My appendix was on the verge of bursting. I would like to give this place a 5 stars had it not been for the front desk admin people.

I had to get a covid antigen test prior to flying back to the US, and was reading reviews at labs all over Bogota, stating the antigen test took 5-7 days to come back. I was worried that would be the case here, so when we went in, I asked, and they said only 4 hrs at the most (it took about 2 hrs, yay!). The staff was so kind and helpful, even though we understood hardly any Spanish. They were very patient with us and we were able to get all the paperwork filled out without any problems. Also, the antigen test was only 120,000 COP, which was better than anywhere else I had found at the time.

Terrible!! The triage staff are rude and the doctor who treated us doesn't even answer the greeting. They lack empathy. If one day they want to get certified, they should start with the staff. You can see the hatred they have for their work, which they project into customer service. The only good people are those in the goal and the laboratory!

Terrible 😣

I have blood cancer, so I get test at other testing place and than go here for treatment. Lots of waiting, I have to go down street to pay for service. Than more waiting. Not bad place, but everyone seems to be confused. Other than that, it's fine

of the best clinics in Bogotá.

Design and sophistication for the Health of Colombians!!!

I found some english speaking doctors here and they have an international office to help you translate if you dont speak spanish. Thank you very much Carolina 🙏

Horrible! Dont go to this clinic. The most unfriendly employees I have experienced in this Hospital. Yes I do speak spanish but once I didnt understand smth the lady just ignored me! Errors start already in front of the Clinic. Apparently they don't know the difference between a Swiss flag and a medical (red!!!) cross. So my question: is this a Swiss Clinic??? Of course not...

My mom got a well planned surgery in this Clinic. Excellent outstanding service what a relief. Fast service, very diligent and well trained all staff. Great place to get well and get some recovery. If you get sick go there you will be fine quickly. Do not visit Los Nogales clinic or La Colina. Marly is the best! Thank you all for your service! Mom is doing great. The doctor was very profesional!

Excellent...!

3 days waiting in que for gallbladder surgery to be scheduled! Why does the patient get to wait? And why doesn't the clinic approach and explain what's going on to the patient's children.?

Customer service people on their cell phones while helping zero people in the que. The pictures say it all. Look at the customer service people chatting on the phone and the video board showing zero people in the que.

All staff member needs an urgent training to learn the meaning of empathy and serve to patients.

The best in town.

Omg I had to walk to the nurses station for everything from a blanket to medication. They have no tv in the rooms. They take for ever. You have to wait 6-8 hours to get something done. Just go to a regular clinic in Barranquilla they are not as nice but they get things done.

An amazing facility with an amazing level of care. Better than any US or German hospital I have ever been in. The office of international patients is very professional and thorough. Dr. Taboada is very thorough and professional. I can't recommend this hospital enough. Super experience.

I came to see if giving birth at Serena del Mar was an option. When I was given a tour of where the mothers and babies stay it was great. I was told to male an appointment to be seen by an obgyn so that they would have a history of me. The nurse took my info days before my appointment but apparently never followed through with setting up my profile. I showed up for my appointment and was never told who I would be seen by. Dr Maria Fernanda Toro Wils was upset that she had to wait on me because the staff had not created my profile. I finally went into my appointment with the doctor and she scolded me and told me she had no time we had to rush. I told her I did not understand whybinwas being treated this way when her staff was a mess. She told me she always does 40 minutes and she dedicated about 20 minutes if that. I left there feeling so upset and totally changed my mind about having my baby there. The treatment from Dr. MARIA Fernanda Toro Wils was terrible. I would not recommend her or her staff in a million years.

They neither answer their phones nor respond to emails seeking an appointment! Terrible customer service. I communicated in Spanish as well so not a language issue.

The attention was terrible, I had to be there from 4 o'clock to reach a shift of 40 that they gave for a panoramic x-ray of the spine (goniometry and orthogram) 14" x 36" format (adults) and despite getting up so early there were already people queuing, additional They did not inform me that the numbers to make x-ray appointments do not work, no one is going to answer you and I found out about the appointments because I missed the first trip that I made at 1 in the afternoon so I got my appointment this time but I did not know that it was time to take copy of the history and if you have more than one exam in the order you must also make a copy, in short photocopy everything up to the ID so as not to be running if you do not have the order at the time they give you your turn they will not give it to you And even if you get up early and your turn is delivered at 6 in the morning, they begin to distribute them because customer service starts at type 7 or 8 so you have to wait and wait, there are very few who pay good and human attention, almost no one gives you gives reason for nothing and it's up to the users themselves to look for solutions, the photocopier in the cafeteria will be type 6 and there is another one inside where you wait your turn according to what they informed me on the second floor, if you still need to print something it is better to do the queue to receive your turn and after you enter, go up to the second one to make copies. It happened to us that together we sent someone else to make the copies and we kept him in place and when the time came for the turn to be handed over, the guard refused to wait and without order there was no take a turn! Another thing is that you have to line up for everything for the laboratory, for MRIs or diagnostic images, to make appointments with specialists for everything! Before standing in such long lines, ask carefully where it is your turn, many arrive and lose their turn for being where they should not be, where the photo public is where you have to line up for the laboratory, x-ray and in front is for appointments with specialists.

This hospital has modern facilities and good qualified and humane staff who provide good care to their patients.

I arrived at 10 when they say they open, no one. A girl arrived at 10:10 and they couldn't open the door for 10 minutes. We went in and another 10 minutes waiting to be attended to. I ask to be shaved and a boy who looks like he is 16 attends to me. I cut myself 3 times; He leaves the sideburns different and finishes them with a shaver. I could do better at home. Horrible service…. Avoid this site!

It is a hospital with very good facilities and good medical staff. It is noticeable that they are trying to improve many aspects, but they have failures at the level of internal logistics, since they frequently drop hospitalized patients hours in advance for diagnostic imaging and other tests, clarifying that in the waiting room for Imaging diagnostic rooms have air conditioning, which ends up making some patients more sick; The truth is that in this regard there is a great deal of disregard for patients and a great lack of organization on the part of the hospital. There is also a large overpopulation of patients in the emergency room that obviously exceeds the capacity of the hospital, since even in the emergency corridors there are stretchers with patients and companions who do not even have a place to sit.

The emergencies of this hospital are chaos! The disrespect towards the patient is total, you must stay 3 to 4 days in the emergency room under undignified conditions so that they give the patients a bed there is a doctor Moros who is the head of the emergency room and the man does not appear! No one provides a solution or an answer!

Rude guards that don't know medical status but won't allow access or questions to medical personnel. This goes for guards outside and inside. Doctors do not provide status to patients and send students to relay status. Students can't answer questions. Poor communication and follow up by all personnel which have led to 3 wrong diagnosis by doctors. Once realized we asked and the staff blamed the family members of making up stories and medical visit history missing information. This review is based on the past year with various family members appointments and emergencies I am basing my rating. This rating applies to various areas: emergency room, intensive care, critical area, and maternity ward.

Ok

Imagine being in a wheelchair, trying to get into urgent care for a surgery you had there, and not being helped about when you arrive, somehow managed to get into the triage and then be left alone, then get the need to use the bathroom at a place not clearly design to be used for people with mobility issues, then the only person available to help you is another patient passing by. It's such a shame that all of this happened here, where I have yet to get medical attention for my urgent needs.

One if the best hospitals in Cali. Modern, well staffed, good service