Traumatic brain injury (TBI) treatment in 25 Neurosurgery clinics in Colombia

It is a clinic that does not have the slightest cleanliness requirements. Dishes, food, urine on the floor, ducks full of urine, wheelchairs remain in the hallways and inside the patients' reference room, thus generating bad odors and bad appearance. and a hostile environment. Nurses do not remain on site when patients require them. Patients have to be alert when the catheter bag is full and if they don't pick it up it overflows and makes a puddle of urine and it can go on all day and no one comes to clean it. They only allow one person to visit, but if another person arrives and the patient does not have any family members, they do not allow entry, because it is only one person per day. To enter the ICU they do not allow anything moral to be brought in with the toiletries but everything must be carried by hand. Visitors' personal belongings must be stored in a locker and do not provide any security. Once in the ICU he has to remove his rings, watch and other items. It really is a real ordeal. At the entrance door, the patient list is not updated and it can take more than 1/2 hour for the guard to communicate with the floor to verify if the patient is there or not. Don't let your patients be taken there. It seems that the service was alms. I can't explain how health allows the operation of this type of services and does not monitor the operation of the institution. When they release the patient, it takes more than 5 hours to leave because they only allow a single person to enter to do the procedures and to find the doctor who will give recommendations for the patient.

Clinical and hospital services.

I would like to thank all the staff and doctors who cared for and treated me. The care is very good and professional.

They should burn this place and build a real hospital with real doctors. If you enter this hospital on a holiday, you will be left to die.

The international clients WhatsApp line is the worst I have experienced within the business in Medellin. I was trying to get an appointment for an MRI and responses were just like automatic system that left you for hours with no responses. If you call nobody answers. When finally someone responds your multiple messages, leaves again with no answers. I never expected such a poor service from such a reputable institution. I started around 10:00 AM and at 2:48 PM still wasn't able to get any availability for the appointment. I told them never mind and they respond to that message at 5:35 PM! I understand if the people is to busy, but so that means they need to hire more people for the job.

I paid for an Antigen COVID test and haven't received the results from the examination even as they promised to send them within 3 hours to my email address and provide access on there website! On requests I couldn't reach anyone. Thats fraud and should be a 0 Star Rating!

It is not possible to communicate to schedule an appointment. With so much advanced technology and they do not even have a telephone line available to contact them.

Terrible service, the worst place, bad attention..... The person in charge of making admission for the colonoscopies is rude, speaks reluctantly, does not respect the patients...... They schedule people on a schedule and I made them wait more than three hours.... The worst clinic I have ever known....

Hello, my lady was there for a few days, I chose to pay for a better service, so that she would be monitored all the time, for fear that something would happen to her at home, and she would not get to the hospital on time, and Lugo de I spent an entire night with pain and fever on November 19, on the 20th they told me that they couldn't do anything and that they suffered a demotion, the doctor failed and left them to die.

Super-delayed patient care, I don't want to imagine where a calamity happens and more than 30 people arrive, they will die here, I have a pain in my stomach since 4 in the morning, diarrhea, vomiting, fever and chills, I arrived at 3:00 pm and it's 6:00 pm and they don't attend to me, I have to writhe in pain to be attended to.

God bless every health worker in this hospital, those in surveillance, those in cleaning, those in the nutrition department, and especially the ophthalmological doctors, the retinologist, and resident doctors, and Yenny at the reception. And social work. Excellent service, in care and procedures, hospital, and control. Thank you very much for the great service you provided us on the two occasions we came. Thanks to the timely intervention they gave my mom, she is doing very well. We didn't do well in the children's cardio, nor in the clinic at the national university. They have a long way to go to know that the patient deserves respect and timely attention. THANK YOU HOSPITAL SAMARITANA, FOR YOUR EXCELLENT SERVICE. VERY GOOD ADMINISTRATION OF THE HOSPITAL, AND VERY GOOD CARE AND DIAGNOSIS BY THE SPECIALISTS. Since you are admitted for emergencies, the attention is very fast and timely. GOD CONTINUE BLESSING YOU 🙏.

Good hospital services

Bad bad. The treatment is derogatory towards low-income people. If you want to receive good treatment, dress well and show that you are of good economic standing. And if the patients are "eps" things get worse.

I like how you treat me here at the clinic.

Good attention

Very poor attention from the staff in addition to giving the wrong diagnosis, worrying patients about illnesses that are not the case. I have had a very bad experience at this hospital.

The emergency service is relatively good, although they lack a lot of cleanliness in the waiting room, in the hallways and especially in the bathrooms of all emergency facilities, billing is too slow but I rate the medical laboratory and nursing service as efficient and professional.

Bad service, I've been trying to get in touch for two days to request an appointment but no one responds, they just listen to a recording. Please gentlemen, more human quality and user service. Do not enter phone numbers if they are never going to answer. I am at the hospital waiting to make an appointment, but the person attending has preference with friends. It's been an hour and it has only served 3 people with assigned shifts. It's a shame that the tension is under democracy

How is it possible that a Hospital like this still has Rimax chairs for companions, as if one did not have the right to sleep and rest comfortably while with their patient, seems like a total lack of respect to me!!

They do not have specialists available and you must wait a long time for a medical appointment to be assigned. As for the care in the hospital, it is good.

The truth is, not a very pleasant experience in this place, and even more so if we talk about the Emergency Service☠️, poor quality of service, care that was too delayed, with more than 4 hours for "adequate care" already when the patient has succumbed to crying or in the worst case, deceased; However, the current service of this place given its triage measurement is absurd, where the doctors of said "Emergency" unit "REASSESS" patients when in other tertiary institutions the reassessments are followed by other doctors and specialists, leaving the doctors free Emergency services, in order to serve Users who are waiting!, Things that in this medical center. #System#Poor

What a slow clinic! They make him come on time but he is late in his shifts, no one comes out to give a reason. The only redeemable thing is the girl at the reception, the rest is a terrible service, the air conditioning in the surgery waiting room does not work. If you can avoid using their services, almost 8 hours for a simple surgery. The worst thing is that EPS SURA has an agreement with them but it is horrible!! Better care has a neighborhood pharmacy than a private clinic

The waiting room is horrible. There are patients lying everywhere on the floor. The runners. There is no decent place for the elderly while they undergo examinations and remain under observation. There is one bathroom for many people. And they don't clean it. This is in the emergency room. It is a site where all rights are violated

I hae been there a few times, because my insurance has them as a provider. Once I managed to secure an appointment, all works; however setting up an appointment can be a formidable task, as they dont answer the phone and if they do they pass the buck to sumeone else, or worse they ask you to call a bunch of wrong numbers. The whatsup useless. Today I spent 4 hours trying to get an apointment without any luck. I will soon go in person with a spy camera and will publish my experience on all available social media. What a shame, good doctors and deplorable IT and customer service. Management is unreachable for some strange reason (NOT !!!)

Terrible admin care. There is no real patient ownership and each unit blames the other. There is deep lack of coordination among stakeholders. Patient has been to the hospital 3 times now to get surgery and something always fails because there is lack of coordination and communication between staff. There is need for a real overhaul. Very sad to see this historically best-in-class hospital treat patients this way.

First off this is the best hospital in Bogota according to the locals and my Colombian friends. I came here on a work trip and had an emergency operation to remove my appendix. I came in at 2am, got the diagnosis at 3:30am and they didn’t operate on me until 12pm. The delay was due to the incompetent hospital admin people dealing with my work insurance. I offered to pay out of pocket to get things rolling but they refused. They told me they don’t want double payment incase the insurance goes through. I definitely suggest bringing a Spanish speaker here if you don’t speed to local language because most of the staff don’t speak english. Before the surgery, I had to sign a bunch of disclaimers and waivers which were all in Spanish. My surgery was great. The surgeon spoke good english and was very professional. He reassured that I’m not going to die. As far as hygiene goes, the facility looks clean except there were a few times I caught my nurses taking my blood and iv out without wearing any gloves. Make sure you have money before coming to the hospital. They wont operate on you until payment is confirmed. Last but not least bring a blanket and pillow so you can sleep on the bench while you wait to be seen. Overall I’m grateful for the nurses and Drs that saved my life. My appendix was on the verge of bursting. I would like to give this place a 5 stars had it not been for the front desk admin people.

I had to get a covid antigen test prior to flying back to the US, and was reading reviews at labs all over Bogota, stating the antigen test took 5-7 days to come back. I was worried that would be the case here, so when we went in, I asked, and they said only 4 hrs at the most (it took about 2 hrs, yay!). The staff was so kind and helpful, even though we understood hardly any Spanish. They were very patient with us and we were able to get all the paperwork filled out without any problems. Also, the antigen test was only 120,000 COP, which was better than anywhere else I had found at the time.

The telephone service is very poor, they never answer and do not give information. They need to improve in that regard.

A very regular clinic does not have specialized staff, such as a radiologist, not even for the endoscopy service. My experience with my father was very sad.

I want to share my experience in this clinic, I had surgery with Dr. Yobanka Prado and at first I didn't like the idea of ​​going to Palmira from Cali for surgery, but it was the best decision I made, the nurses are very attentive, they were attentive of me at all times and I listened from the observation room after the surgery how they treated people, very humane and close treatment, with empathy towards people. I really thank you very much for your attention, especially to a nurse named Olga, it's a shame that I didn't know her last name, her work is vocational for sure because her way of treating people is incredibly humane, I was feeling very bad and she was very Loving and attentive to me at all times. A thousand thanks in general to all the staff at this clinic. Great professionals with patients.

It is a place where I have had several experiences. More good than bad. It has good transportation, access roads. Good facilities with the different equipment and logistics that a medical center must have and qualified personnel to care for the different patients who are referred there. Hopefully more will be invested in the sector to improve the quality of life of patients.

What a disgusting clinic, terrible, how sad, I entered the page to request an appointment with a cardiologist, he never entered, I went there to request the appointment, I missed the trip, I put a PQR, they gave me the appointment after three months, I went to the appointment and 40 minutes queuing to make the payment, I went up to wait for them to call me and it took another hour to attend me. INCREDIBLE!

With great sadness and disappointment, I need an appointment for my dad and they say they have to call! And do you think they have? I waited because I know that not everything is on time but more than a month, sorry but my dad can't wait for disrespect

It is a terrible service from the Vigilante, who brought two dogs to the Hospital (what a hygiene thing) they serve you in waiting chairs where they give you medicine and they are not waiting to remove it when they are finished, even where they place the serum there were more medicines other patients who were no longer in the Hospital and do not pick them up to leave them in the trash. Most of the doctors and nurses, if not all, are inexperienced. I was treated by Doctor Walter Antonio Lopes Torres who diagnosed me with a kidney infection and pneumonia (with pneumonia but he sent me home) despite continuing my bad condition, I came to Barranquilla of my own free will, feeling very little improvement after the medications where, surprise, I have dengue. And then what kind of service do they provide in this clinic?

The facilities are spacious, illuminated, with air conditioning and with staff always ready to help. The parking lot is large and free.

Everything went pretty fast and the team seemed Professional, the doctor came to check on me couple of times and I could really feel she cares. It’s a pretty good hospital for South America standards .

My 9-year-old daughter was hospitalized for 4 days and we did very well. Very good service, we felt comfortable and calm.

The truth is I feel that it is the best clinics in the city. excellent service from doctors and nurses, I feel that it is a quality clinic and they are also very friendly, always with a big smile

Excellent service and the place is very excellent. They are efficient and are clear and transparent. I was very satisfied

After entering the emergency room, they delay people up to 3 hours for a simple injection. The staff meets in the offices to talk on the cell phone and chat; Very few give priority to what is really an EMERGENCY service.

Terrible human attention, lack of humility on the part of doctors in the intensive care unit 2 floor beds from 1 to 25, especially women, my mother as a family member went to ask something, and addressed the first uniformed person calling her "woman "Do me a favor" and the lady responds, "I'm not a woman, I'm a doctor" and she leaves without saying another word. My brother, as a patient, takes too long to perform assisted position changes and personal hygiene. It lasted more than 1 hour being with him. the dirty diaper, but they do see a cell phone in the family member's hands and they run to tell them to put it away, and they use it as if nothing had happened, what a lack of respect.

For 5 consecutive days they make me fast all day waiting for a surgery around 5 pm in a rude way and without any tact that they will not operate on me, if I approach them respectfully they get indignant and respond horribly, I feel imprisoned I have been hospitalized for 12 days for some calculations .

My cousin has been sitting in a chair with gallstones for three days waiting for an evaluation from the surgeon. They don't even put her on a stretcher because they simply don't have one or they don't feel like it. How sad this poor service is!

The worst care, I went to the emergency room and the care was terrible, an all-day wait for a bleeding problem, an eternal wait for results all for them to only tell me - "come tomorrow and they can treat you during the day" . How sad it is for someone to seek help and be treated that way. Doctors with little empathy, they don't care about the patient's conditions, they barely pay attention to you. Many thanks to the doc. MARTHA ISABEL CORAL MAYORAL from Sura who treated me as a priority and recommended that I go to this clinic.

Super.

They do not do their job well, 7 hours in the emergency room and do not attend and then say that they cannot attend to a patient

Undoubtedly one of my best experiences, location in the center of the city, excellent medical and administrative staff, old but well-kept infrastructure, spacious with gardens.

This opinion is directed to block 6 of the hospital, which is in an area where you can see people who consume drugs, although there is surveillance and once inside the hospital it is safer, if it is scary, at least walk to the hospital at dawn, and block 6 is opened at 6 in the morning and meanwhile everything is dark or with little light, a perfect place for homeless people, you have to travel with great caution and at least if you are patient and come from somewhere other than Medellín, it is not advisable to be in line before 6 in the morning to check in at block 6, arrive with 5 minutes left or at 6:00 am, there a guard opens the door and when you are already inside the place is much more pleasant and neat, there is a waiting room with chairs where you can wait for them to call you for the billing card, there are elevators, there is natural ventilation in that waiting room, almost all the staff there are friendly to the extent they should be. I give it a 3 star rating, for a not very pleasant event that I had to go through in there, I think that of all the possible days in which that bad event had to happen, it happened just on the day of my appointment, I don't know who it was from the fault of that negligence but thanks to a call to my eps I was able to quickly solve that difficulty so as not to continue in that unpleasant situation in that hospital block.

All staff member needs an urgent training to learn the meaning of empathy and serve to patients.

The best in town.

Omg I had to walk to the nurses station for everything from a blanket to medication. They have no tv in the rooms. They take for ever. You have to wait 6-8 hours to get something done. Just go to a regular clinic in Barranquilla they are not as nice but they get things done.

An amazing facility with an amazing level of care. Better than any US or German hospital I have ever been in. The office of international patients is very professional and thorough. Dr. Taboada is very thorough and professional. I can't recommend this hospital enough. Super experience.

I came to see if giving birth at Serena del Mar was an option. When I was given a tour of where the mothers and babies stay it was great. I was told to male an appointment to be seen by an obgyn so that they would have a history of me. The nurse took my info days before my appointment but apparently never followed through with setting up my profile. I showed up for my appointment and was never told who I would be seen by. Dr Maria Fernanda Toro Wils was upset that she had to wait on me because the staff had not created my profile. I finally went into my appointment with the doctor and she scolded me and told me she had no time we had to rush. I told her I did not understand whybinwas being treated this way when her staff was a mess. She told me she always does 40 minutes and she dedicated about 20 minutes if that. I left there feeling so upset and totally changed my mind about having my baby there. The treatment from Dr. MARIA Fernanda Toro Wils was terrible. I would not recommend her or her staff in a million years.

They neither answer their phones nor respond to emails seeking an appointment! Terrible customer service. I communicated in Spanish as well so not a language issue.

Malpractice. My grandmother was left to die. After an isquémic stroke. Proper measures were not taken within first 6 hours. Instead of ICU, she was put in a regular room. Nurses shifts had no records of prior shifts. Avoid at all costs.

I was supposed to have surgery in this clinic on 10/17/22. I arrived around 10:30 at the O.R floor, 4th floor in the building, and no one was there. The reception desk was dark with zero employees. While I sat waiting for someone to show up I looked at my paperwork handed to me at check-in, when I realized they had me as a Colombian citizen born in Barranquilla. I'm a U.S citizen. The address, phone number, and emergency contact provided by me earlier had been overlooked and ignored. I went downstairs and corrected it. Finally, the nurse showed up; she was a nice lady. There isn't anything negative to say about her. Around 3:30 a nurse assistant brings a wheelchair and wheels me into the OR. My surgeon, Dr. Carlos Cala was running late, she said. The O.R had a two way-in, bidirectional, restaurant style, swing door with small windows. At his point I had not been sedated, medicated, nor given a relaxant to prepared me for the cultural shock I was about to experience. There was, right in the middle of the room, an overwhelming sight of a surgical bed dressed in brown sheets ready for a bloodbath; and a dented, shallow bucket, right at my feet. The pan was wide enough for my feet to fit in. The N.A explained to me that she was going to bathe me with antiseptics and soap before surgery. I followed her with my gaze, noticing a disturbing sight of two soiled, worn out, filthy, and grotty, styrofoam coolers. There they kept the antiseptic and soap warm that she was about to use on me. She asked me to stand in the pan facing the door and those swinging doors started to open and close while medical staff came in and out. I was naked and a swing away to be seen by everyone sitting at the desk just outside the OR (recovery area). Then, as I’m looking around in dismay, I spotted a recording video camera IN the OR. All the feelings of humiliation, indignity, disrespect, and violation of privacy took over me at this point. I complained about this to the NA and she called the floor manager. The manager explained to me that the video was for liability reasons and to cover their backs, privacy wasn't a concern to them and video recording was a common practice. I requested an appointment with the clinic’s director and It seemed as if I threw a stone in a hornets nest. The floor manager called the anesthesiologist, Dr. Bernal, and he asked me what was the problem. All of this time I was still naked. I tried to explain to him that I felt my privacy was not being respected as I had never gone through anything like I was experiencing at that moment before and his replied was: “you should go back to the United States and get surgery there.” I don’t know what was more upsetting; the fact that this doctor represented COLOMBIA so poorly, not aspiring to anything beyond mediocrity as a professional, stepping over his Hippocratic Oath, and having a condescending tone towards a CUSTOMER (I’m a paying client in a private clinic, I reminded him), or the fact that his lack of character, dignity, and vulgar behavior, were an irrevocable proof of his unprofessionalism. When did lack of HYGIENE and violation of privacy became a common practice in healthcare?! Both, Dr. Bernal and the floor manager, proceeded to tell me to calm down and that if I wasn’t ready for surgery I could reschedule. I kept saying that I still was interested in an appt with the clinic’s manager. The floor manager kept hinting that there was not going to be a surgery if I insisted to see the director because that meant I was upset, while Dr. Bernal kept using my request as leverage pertaining to the final success and outcome of the surgery. Again, all of this time I was naked. Because I didn’t shut up and submissively obeyed, the surgery was canceled and I was scorted out of the OR while the nurse assistant was making signs behind me at everyone we were passing by (medical staff, patients, and their families around) that I was crazy. I did speak to the director days later. Even though he was nice, I opted to have my surgery elsewhere. Avoid at all cost unless you're dying.

Good service but they would have bigger watings rooms...

There is no appointment assignment because "there is no agenda." But the EPS does make the punctual collection. Edit: The clinic is still terrible. Nurse Jeimy Oviedo, from the emergency room, is extremely rude and does not even see people to take signs. Edit 2: EPS Sanitas should consider ending the contract with this IPS, THEY NEVER HAVE AN AGENDA FOR ANYTHING. If I could I would give them 0 stars.

This clinic is now Christus Sinergia, according to the 3 hours I spent on the phone line waiting for one of those who answered me and went from one line to another to tell me how many hours they offer vaccinations, they have the best specialists and the best technology but they have the worst customer service or telephone service that I have ever had to endure for 3 hours without any response, just frustrated... they should have communication with palmira-cali and not throw the ball around

It is an institution with good facilities but poor reception of both patients and communication. For them to treat you urgently is deplorable, you have to be almost dead. When scheduling appointments, they do not give complete information. Apart from the girls at the reception who are kind on the phone, but in person they believe that, being despots, they do a lot; If someone arrives unwell it is due to the actions of the entries.