Oral cancer treatment in 3 Dentistry and Oncology clinics in Barranquilla

Terrible!! The triage staff are rude and the doctor who treated us doesn't even answer the greeting. They lack empathy. If one day they want to get certified, they should start with the staff. You can see the hatred they have for their work, which they project into customer service. The only good people are those in the goal and the laboratory!

Terrible 😣

I have blood cancer, so I get test at other testing place and than go here for treatment. Lots of waiting, I have to go down street to pay for service. Than more waiting. Not bad place, but everyone seems to be confused. Other than that, it's fine

Malpractice. My grandmother was left to die. After an isquémic stroke. Proper measures were not taken within first 6 hours. Instead of ICU, she was put in a regular room. Nurses shifts had no records of prior shifts. Avoid at all costs.

I was supposed to have surgery in this clinic on 10/17/22. I arrived around 10:30 at the O.R floor, 4th floor in the building, and no one was there. The reception desk was dark with zero employees. While I sat waiting for someone to show up I looked at my paperwork handed to me at check-in, when I realized they had me as a Colombian citizen born in Barranquilla. I'm a U.S citizen. The address, phone number, and emergency contact provided by me earlier had been overlooked and ignored. I went downstairs and corrected it. Finally, the nurse showed up; she was a nice lady. There isn't anything negative to say about her. Around 3:30 a nurse assistant brings a wheelchair and wheels me into the OR. My surgeon, Dr. Carlos Cala was running late, she said. The O.R had a two way-in, bidirectional, restaurant style, swing door with small windows. At his point I had not been sedated, medicated, nor given a relaxant to prepared me for the cultural shock I was about to experience. There was, right in the middle of the room, an overwhelming sight of a surgical bed dressed in brown sheets ready for a bloodbath; and a dented, shallow bucket, right at my feet. The pan was wide enough for my feet to fit in. The N.A explained to me that she was going to bathe me with antiseptics and soap before surgery. I followed her with my gaze, noticing a disturbing sight of two soiled, worn out, filthy, and grotty, styrofoam coolers. There they kept the antiseptic and soap warm that she was about to use on me. She asked me to stand in the pan facing the door and those swinging doors started to open and close while medical staff came in and out. I was naked and a swing away to be seen by everyone sitting at the desk just outside the OR (recovery area). Then, as I’m looking around in dismay, I spotted a recording video camera IN the OR. All the feelings of humiliation, indignity, disrespect, and violation of privacy took over me at this point. I complained about this to the NA and she called the floor manager. The manager explained to me that the video was for liability reasons and to cover their backs, privacy wasn't a concern to them and video recording was a common practice. I requested an appointment with the clinic’s director and It seemed as if I threw a stone in a hornets nest. The floor manager called the anesthesiologist, Dr. Bernal, and he asked me what was the problem. All of this time I was still naked. I tried to explain to him that I felt my privacy was not being respected as I had never gone through anything like I was experiencing at that moment before and his replied was: “you should go back to the United States and get surgery there.” I don’t know what was more upsetting; the fact that this doctor represented COLOMBIA so poorly, not aspiring to anything beyond mediocrity as a professional, stepping over his Hippocratic Oath, and having a condescending tone towards a CUSTOMER (I’m a paying client in a private clinic, I reminded him), or the fact that his lack of character, dignity, and vulgar behavior, were an irrevocable proof of his unprofessionalism. When did lack of HYGIENE and violation of privacy became a common practice in healthcare?! Both, Dr. Bernal and the floor manager, proceeded to tell me to calm down and that if I wasn’t ready for surgery I could reschedule. I kept saying that I still was interested in an appt with the clinic’s manager. The floor manager kept hinting that there was not going to be a surgery if I insisted to see the director because that meant I was upset, while Dr. Bernal kept using my request as leverage pertaining to the final success and outcome of the surgery. Again, all of this time I was naked. Because I didn’t shut up and submissively obeyed, the surgery was canceled and I was scorted out of the OR while the nurse assistant was making signs behind me at everyone we were passing by (medical staff, patients, and their families around) that I was crazy. I did speak to the director days later. Even though he was nice, I opted to have my surgery elsewhere. Avoid at all cost unless you're dying.

Good service but they would have bigger watings rooms...

It is not possible to communicate to schedule an appointment. With so much advanced technology and they do not even have a telephone line available to contact them.

Terrible service, the worst place, bad attention..... The person in charge of making admission for the colonoscopies is rude, speaks reluctantly, does not respect the patients...... They schedule people on a schedule and I made them wait more than three hours.... The worst clinic I have ever known....

Hello, my lady was there for a few days, I chose to pay for a better service, so that she would be monitored all the time, for fear that something would happen to her at home, and she would not get to the hospital on time, and Lugo de I spent an entire night with pain and fever on November 19, on the 20th they told me that they couldn't do anything and that they suffered a demotion, the doctor failed and left them to die.

Very nice and professional personnel. The place is very clean and well equipped. Felt in good hands.

I flew to Medellin from Washington DC in order to visit this clinic. It was so so worth it! I highly recommend this place as the doctors are very knowledgeable and professional, and the cost is very very reasonable (compared to other clinics that service foreign citizens). I had Dr Carlos, who was very polite and transparent about my treatment, he did a fantastic job and I’m looking forward to visiting him again in May! Thank you guys!!

Thank you so much Johana. The clinic is super decked out - there are even some fun screens to look at while you have the procedures done! A filling, cleaning, and retainer fitting was all done in half an hour - they are super efficient! Prices are all reasonable too! Johana is also great, so friendly and calming.

I have spent many hours in Dr. Juan's dental chair after 70+ years of oral neglect. I have had faulty dental implants originally done in Mexico (horrible experience) replaced with bone grafts, several cavities filled, at least 6 crowns and 3 root canals. I experienced almost no pain for all of these procedures. I have been to many dentists over the years. The level of competence of Dr. Juan and his associate specialists is without comparison. On a scale of 1-10, I would rate none of the dentists from the USA above a 5. Dr. Juan and staff rate a 10!. You will not find a better dentist. He will not stop until your dental work is perfect, even if it means sending a crown back to the lab for the perfect fit. I'm 74 years old and Dr. Juan is finally finished restoring my teeth after all these years of abuse and neglect. My teeth are better now than they have been in 40 years. Many, many thanks to Dr. Juan and Clinica Artica! Finally I am on just a maintenance schedule. I promise not to abuse the art Dr. Juan has created in my mouth! :-)

The best!! I've received multiple cleanings and a filling. Every experience has been wonderful! I definitely recommend and I will be going back for all my dental work. thanks!

Clínica Ártica is a great find. They offer many dental services and have an English speaking staff. They are one of the few places in Medellin that offers Zoom whitening. The prices and the staff are great. I highly recommend this business for all of your dental needs.

It's only been a week, but so far the work seems very good. The implant went smoothly, and I healed fast. The stitches were out in 5 days. The bridge fits perfectly. Everyone was very nice! I live in Florida, so it's a trip, but I will be back a few more times, as I need more dental work. Medellin is a very interesting place.

The kindest and loveliest dentists that I have ever been to (⁠ ⁠◜⁠‿⁠◝⁠ ⁠)⁠♡ Dr Johana and Alejandro made me feel at ease for the entire time I was in their care. They fixed a dental implant surgery that went wrong (from another dentist), fixed my smile and I cant thank them enough for this. I highly recommend this dental practice 🧡🧡🧡

Five stars is not enough !!!! First off lemme start by saying that the employees at ORALIMAGEN are beyond fantastic and well qualified for their respected titles and jobs. I had an appointment to go to a dentist orthodontist on Friday, April 14th, 2023 In another site right? (Not affiliated with oralimagen) so now that dentist is closed and the staff never reached out to me to notify me, Mind you I’m coming from America 🙄🙄, So now I’m scrambling for another site to fill in for my dentist appointment right? I go to google and I look up dentist offices near me and BAM👊🏽💥💥ORALIMAGEN pops up, I press the link asap call the toll free number speak with a representative and share my traumatic experience of another dentist letting me down the representative takes my info and says sir I’ll have someone contact you within a half an hour ( she lied because someone called me back not 5 not 6 but 7 minutes later ) man was I impressed and ecstatic and happy . Ok so Boom now I got my appointment set for 330pm the same day right? I get there and I’m greeted by Carol , she was soooo professional and courteous, and kind ,and caring ,and her smile was immaculate , lord I was like I want that same smile you have this what I came out here for .She smiles and says ok fantastic now I’m all booked and signed in and waiting in the waiting area I get greeted by another employee , she offers me water (which I ain’t used to being asked that or catered to as a patient )and I say yes please thank you 🙏🏽 A couple minutes go by and I am greeted by the one and only DR. Paula Peláez, her warm greeting made me feel like Christmas time when I got the Nintendo I always asked for lol might of gave my age there. So she’s there with me in the chair explaining what session I’m doing I chose to go with the permanent whitening session with laser and take home kit. The whole session took about an hour tops. When I was done I was soooo happy I couldn’t stop smiling and grinning from ear to ear. I had to do two sessions so I went again on the 17th of April and after that I’ll have my take home kit to do myself. Now that’s it’s over all I want to say again to the team at ORALIMAGEN GRACIAS POR TODO TE AMO ❤️❤️❤️🙏🏽🙏🏽🙏🏽

of the best clinics in Bogotá.

Design and sophistication for the Health of Colombians!!!

I found some english speaking doctors here and they have an international office to help you translate if you dont speak spanish. Thank you very much Carolina 🙏

Horrible! Dont go to this clinic. The most unfriendly employees I have experienced in this Hospital. Yes I do speak spanish but once I didnt understand smth the lady just ignored me! Errors start already in front of the Clinic. Apparently they don't know the difference between a Swiss flag and a medical (red!!!) cross. So my question: is this a Swiss Clinic??? Of course not...

My mom got a well planned surgery in this Clinic. Excellent outstanding service what a relief. Fast service, very diligent and well trained all staff. Great place to get well and get some recovery. If you get sick go there you will be fine quickly. Do not visit Los Nogales clinic or La Colina. Marly is the best! Thank you all for your service! Mom is doing great. The doctor was very profesional!

What a slow clinic! They make him come on time but he is late in his shifts, no one comes out to give a reason. The only redeemable thing is the girl at the reception, the rest is a terrible service, the air conditioning in the surgery waiting room does not work. If you can avoid using their services, almost 8 hours for a simple surgery. The worst thing is that EPS SURA has an agreement with them but it is horrible!! Better care has a neighborhood pharmacy than a private clinic

The waiting room is horrible. There are patients lying everywhere on the floor. The runners. There is no decent place for the elderly while they undergo examinations and remain under observation. There is one bathroom for many people. And they don't clean it. This is in the emergency room. It is a site where all rights are violated

I hae been there a few times, because my insurance has them as a provider. Once I managed to secure an appointment, all works; however setting up an appointment can be a formidable task, as they dont answer the phone and if they do they pass the buck to sumeone else, or worse they ask you to call a bunch of wrong numbers. The whatsup useless. Today I spent 4 hours trying to get an apointment without any luck. I will soon go in person with a spy camera and will publish my experience on all available social media. What a shame, good doctors and deplorable IT and customer service. Management is unreachable for some strange reason (NOT !!!)