5 Vascular surgery clinics in Cali

Bn

Imagine being in a wheelchair, trying to get into urgent care for a surgery you had there, and not being helped about when you arrive, somehow managed to get into the triage and then be left alone, then get the need to use the bathroom at a place not clearly design to be used for people with mobility issues, then the only person available to help you is another patient passing by. It's such a shame that all of this happened here, where I have yet to get medical attention for my urgent needs.

One if the best hospitals in Cali. Modern, well staffed, good service

I wish there was an option without stars! The emergency service is wicked! This clinic covers more than it can handle. Here what matters is the client (MONEY), not the patients. The staff have gotten used to these unworthy conditions and even if they wanted to, they really don't have a way to care for people with empathy.

It's the worst clinic, they start to accept a few people who they can't care for because their facilities aren't that big to care for them. They are greedy nothing more. The service is terrible, I've been waiting for an exam for 19 hours and they won't let me eat. They don't care that I suffer from gastritis. You ask someone about your process and no one knows how to give you answers. They just gossip. If they will work like they gossip, even suddenly they would half serve well.

I hae been there a few times, because my insurance has them as a provider. Once I managed to secure an appointment, all works; however setting up an appointment can be a formidable task, as they dont answer the phone and if they do they pass the buck to sumeone else, or worse they ask you to call a bunch of wrong numbers. The whatsup useless. Today I spent 4 hours trying to get an apointment without any luck. I will soon go in person with a spy camera and will publish my experience on all available social media. What a shame, good doctors and deplorable IT and customer service. Management is unreachable for some strange reason (NOT !!!)

I was a user of the Emergency service for voluntary health plans of the Farallones Clinic as a patient of my Complementary Care Plan of S.O.S. de Comfandi and I thought it was very good because the facilities are very nice and comfortable, both the administrative and health staff are very agile, friendly and helpful, and in terms of my health care, the doctor took the time necessary to investigate about my symptoms, the appearance of these, he ordered me to apply medicines immediately and formulated others to take at home. All this contributed to my being very satisfied with the clinic and its care, and of course to my getting better soon.

HORRIBLE care in the emergency room. They let people suffer and even die due to lack of care. If they don't have the capacity and the staff to receive so many patients, DO NOT receive them and send them to another place, the two girls who supervise at night are quite rude and you can see how little they want to work. If they can pay the $700,000 per night that hospitalization in a private room costs, I recommend them since the attention is completely different. The ER is literally a DIE.

I took my mom to be attended to by the ER and privately. She had hit her head and it was obvious that she needed stitches. When we arrived they asked us for a $600,000 deposit, which I had no problem paying, after two hours, they finally attended her, the lady who attended her did not clean the wound, she put three stitches without removing the hair from the edges and left her face full of blood... in short, my mother got infected with the days and we had to take her to another place. On the other side of the deposit, 30 days have passed and they have not refunded what was 'left over', they have not issued an electronic invoice either, I had to go back to get $430,000 back... anyway! They are a disaster not only in the attention, but also in the procedures. The most bureaucratic private clinic I know in Cali. I HOPE YOU OR SOME OF YOUR FAMILY NEVER HAVE TO END UP THERE.

Yesterday, February 16 -23, my mother underwent a urotomography. Time 10 pm the young man who did the channeling of the vein seems that he did not know, he pricked her a lot and blood was spread all over, this is very impressive and annoying. The exam took too long. My mother was hypothermic and very bad. elsewhere they use a blanket for these cases. When I left I was shaking and I passed out in the car on the way home. He was also fasting for 6 hours. It is necessary to answer suitable people and take into account if they are older adults. I was very worried.

There is no right for one of the best clinics in our city to be overshadowed by the poor service of the call center, it is impossible to request an appointment by phone. There they never answer. Terrible edtd service

I had the privilege to be operated on by the best surgeon this clinic has to offer. Dr. Juan Pablo Florez. I am a Canadian Nurse and have been for the past 12 years, and i can assure you that the service and the medical attention they have to offer surpasses Canadian medicine.

In the month of February I went to make an appointment at the endoscopy unit, I had to wait in three different lines because apparently no one in the hospital knows where the different medical units are, when I was finally able to get to the endoscopy unit I met Two people attend, a young woman and a man, who seems to eat scorpions for breakfast, because if attention is supremely rude, I didn't go as a visit, just to make an appointment for an endoscopy and I did it in good manners, but this man He acts as if he were the owner of the hospital and he was not only rude to me, but also to two ladies who were waiting for attention before me, how sad that people like that take care of the public, because if that is too much for him, what does this man do? there?

I go for a year requesting an appointment with an anesthesiologist and they always tell me that there is no schedule available and that I am on the waiting list and I always have to go to my eps to renew the authorization because it expires.

Excellent team of professionals. Thank you very much to God first and to the staff who work in said hospital. They treated my son in an exceptional way, so much so that my son told me at that hospital if I felt loved and cared for, not as at the other.

Poor quality of service from the medical lab team and patient services. Contacting via WhatsApp and Email gave imposible results after trying to reach them for weeks for a quote for labs. They give you differing information (via whatsapp they gave me a quote and then almost doubled the quote estimate via email - still unexplained). They kept me holding for weeks with no proper response nor matching prices. After waiting I still don't have a full quote for the correct labs. Calling is also made impossible as whichever option you pick off the menu loops you back through the main menu. I do not recommend planning any tests or labs through them.

absolutely one of the worst experiences I have gone through. This place is a mess, disorganized, rude staff. A terrible experience from beginning to finish. Avoid it au all costs.

If you're traveling and get sick, think hard BEFORE you go there. This "Hospital" will take you for everything you got if you're not Colombian and have private insurance. To be fair, the nursing staff is wonderful, but the doctors are nothing but vultures circling to squeeze as much money out of you in your moment of need. Get local traveller's insurance and avoid this place like the plague!!!!

The international clients WhatsApp line is the worst I have experienced within the business in Medellin. I was trying to get an appointment for an MRI and responses were just like automatic system that left you for hours with no responses. If you call nobody answers. When finally someone responds your multiple messages, leaves again with no answers. I never expected such a poor service from such a reputable institution. I started around 10:00 AM and at 2:48 PM still wasn't able to get any availability for the appointment. I told them never mind and they respond to that message at 5:35 PM! I understand if the people is to busy, but so that means they need to hire more people for the job.

I paid for an Antigen COVID test and haven't received the results from the examination even as they promised to send them within 3 hours to my email address and provide access on there website! On requests I couldn't reach anyone. Thats fraud and should be a 0 Star Rating!

One of the best hospitals in Colombia

It's a good play for an emergency

I was surprised when I arrived at the site, first of all the unique attention of the employee staff, the total cleanliness, the doctors, nurses do their job with great professionalism and the attention they give to their patients at all times, I felt proud that daughter Had my granddaughter there, I give a 10 to all the employees and facility staff.

Good attention, it seems to me that the control is adequate, although as in any place there is always someone who exceeds their functions as the security body, they have little ethics and with their attitude they generate discomfort in the people who arrive at that place

One arrives for an exam, the gentlemen in the hall busy in their conversation, if I don't get up to ask, we lose the appointment, why it turns out that it was elsewhere that we should announce ourselves. They live more pending to disturb, than if there are two companions, than if one uses the cell phone; than the service they are providing. In addition, the clinic is already overwhelmed with so many people they serve, it is a pediatric clinic with only a name.

In my score it would be a 4.8 as a final result. My daughter, less than one year old, had Laryngotracheobronchiolitis that was excellently managed during her 4 days of hospitalization at this clinic, ending our vacation in Colombia. The doctors, nurses and respiratory therapists were very good with the treatment and above all very professional. The only perverse thing was the lady in charge of the administration and registration of patients in the emergency room. Her ineptitude made the admission process take longer than normal, because she simply did not know how to set priorities herself and dealing with patients and their parents was not helpful at all.

Extremely long waiting times..looks like they are understaffed.

Very good service, very professional staff.

Very good attention, it has changed a lot, it shows that their processes have improved, it is no longer the same clinic, it exceeds my expectations.

Emergency care is very bad. The nurses are a bunch of culicagados modeling their tattoos, it disgusts them to touch patients with blood, they didn't take the patient to urinate because it also disgusts them. The head nurse is a veteran but he only does paperwork and nothing in care. Slow process for transfers and they did not apply anesthesia to a fully intubated patient with fractures and head trauma (i.e. I was feeling all the procedures)