1 Thoracic surgery clinic in Cartagena

I came to see if giving birth at Serena del Mar was an option. When I was given a tour of where the mothers and babies stay it was great. I was told to male an appointment to be seen by an obgyn so that they would have a history of me. The nurse took my info days before my appointment but apparently never followed through with setting up my profile. I showed up for my appointment and was never told who I would be seen by. Dr Maria Fernanda Toro Wils was upset that she had to wait on me because the staff had not created my profile. I finally went into my appointment with the doctor and she scolded me and told me she had no time we had to rush. I told her I did not understand whybinwas being treated this way when her staff was a mess. She told me she always does 40 minutes and she dedicated about 20 minutes if that. I left there feeling so upset and totally changed my mind about having my baby there. The treatment from Dr. MARIA Fernanda Toro Wils was terrible. I would not recommend her or her staff in a million years.

They neither answer their phones nor respond to emails seeking an appointment! Terrible customer service. I communicated in Spanish as well so not a language issue.

We waited for 3 hours and asked 5 times until they finally realized they hadn’t put our name on the waiting list. We speak fluent Spanish so this was not a communication problem. We needed to repeat all kinds of personal data 3 times. Very long processes just to get some antibiotics. The space itself is very nice and clean but administration takes forever

Poor quality of service from the medical lab team and patient services. Contacting via WhatsApp and Email gave imposible results after trying to reach them for weeks for a quote for labs. They give you differing information (via whatsapp they gave me a quote and then almost doubled the quote estimate via email - still unexplained). They kept me holding for weeks with no proper response nor matching prices. After waiting I still don't have a full quote for the correct labs. Calling is also made impossible as whichever option you pick off the menu loops you back through the main menu. I do not recommend planning any tests or labs through them.

absolutely one of the worst experiences I have gone through. This place is a mess, disorganized, rude staff. A terrible experience from beginning to finish. Avoid it au all costs.

If you're traveling and get sick, think hard BEFORE you go there. This "Hospital" will take you for everything you got if you're not Colombian and have private insurance. To be fair, the nursing staff is wonderful, but the doctors are nothing but vultures circling to squeeze as much money out of you in your moment of need. Get local traveller's insurance and avoid this place like the plague!!!!

Bn

Imagine being in a wheelchair, trying to get into urgent care for a surgery you had there, and not being helped about when you arrive, somehow managed to get into the triage and then be left alone, then get the need to use the bathroom at a place not clearly design to be used for people with mobility issues, then the only person available to help you is another patient passing by. It's such a shame that all of this happened here, where I have yet to get medical attention for my urgent needs.

One if the best hospitals in Cali. Modern, well staffed, good service

Do not come here even if you think that your dying or have any serious medical problem, absolutely terrible care and attention takes 6-12 hours for them to even do simple blood test or any real examinations. Really there rating should BE honest and lower then where it currently is, also technologically speaking their WAY behind.

If you need immediate medical attention do not come here this is absolutely the worst hospital I've ever had to come, unfortunately, I almost died here from a heart attack and they did nothing to help me except treat me like a ragdoll. Absolute garbage attention and no care for the patients, I literally had to waddle my way out of that hospital as If this is a movie, I would give them ZERO STARS if I could, save uour time and go elsewhere.

Expat and traveler warning: do not come here. They will not work your insurance and then once you start getting assisted be ready to wait 6+ hours for a simple blood test. This hospital is living in the dark ages with technology and I would not have anything major done here unless I was dying

It has excellent facilities and good patient care. The attention was agile and timely.

Very Nice and Organized The first time I visited her They treated us very well The nurses are kind and attentive The clinic is in good condition, very neat They gave me good care.

Inhuman people, they deserve all the bad treatment they receive from patients, the incredibly rude, arrogant and foul-mouthed "secretaries", the "doctors" don't even pretend to have humanity anymore... hey, what's wrong with you?? ??

I was a user of the Emergency service for voluntary health plans of the Farallones Clinic as a patient of my Complementary Care Plan of S.O.S. de Comfandi and I thought it was very good because the facilities are very nice and comfortable, both the administrative and health staff are very agile, friendly and helpful, and in terms of my health care, the doctor took the time necessary to investigate about my symptoms, the appearance of these, he ordered me to apply medicines immediately and formulated others to take at home. All this contributed to my being very satisfied with the clinic and its care, and of course to my getting better soon.

HORRIBLE care in the emergency room. They let people suffer and even die due to lack of care. If they don't have the capacity and the staff to receive so many patients, DO NOT receive them and send them to another place, the two girls who supervise at night are quite rude and you can see how little they want to work. If they can pay the $700,000 per night that hospitalization in a private room costs, I recommend them since the attention is completely different. The ER is literally a DIE.

I took my mom to be attended to by the ER and privately. She had hit her head and it was obvious that she needed stitches. When we arrived they asked us for a $600,000 deposit, which I had no problem paying, after two hours, they finally attended her, the lady who attended her did not clean the wound, she put three stitches without removing the hair from the edges and left her face full of blood... in short, my mother got infected with the days and we had to take her to another place. On the other side of the deposit, 30 days have passed and they have not refunded what was 'left over', they have not issued an electronic invoice either, I had to go back to get $430,000 back... anyway! They are a disaster not only in the attention, but also in the procedures. The most bureaucratic private clinic I know in Cali. I HOPE YOU OR SOME OF YOUR FAMILY NEVER HAVE TO END UP THERE.