1 Oncology clinic in Acapulco de Juárez

Lousy, lousy 😡 service We went to the emergency room and to attend to it they asked us for a deposit of 5000. Afterwards they didn't even check him up as it is, they just put the oximeter on him and took his temperature and the doctor on duty told me that I had to go to the pediatrician but that he was going to charge me 1500 apart from the 5000 deposit Because he is a specialist and that is aside, it also takes about 40 minutes for the pediatrician to arrive and I do not check on my son, I just ask the doctor how my son was. I wonder what medication he was taking and he just stared at his cell phone for about an hour, In the end, he just adjusted the medication that he didn't even know what the medication was. We just went to give away 6500 We arrived around 11 pm and left At 2 in the morning only with the medication adjustment. Appalling

Terrible service. They do not have devices and to top it off their high costs just for a consultation without a solution, they mistreat inept people within the hospital. The licensed record Elena in the area of ​​imaging promised to solve and never solved anything They never attend to you until they spend it on video calls and the patient waiting for care in the waiting room throughout the day

I arrived with a health emergency and they literally conditioned my attention, since they asked me for a deposit of 3000, I only wanted to pay the 800 for the consultation, the very despotic doctor on duty only asked his routine questions and I left there in less than 5 min with my recipe in hand, without further information and attention.

Excellent

The truth is that I am very satisfied with the attention of the doctors and also with the social work staff, they are very good and conscientious But the guards are the worst thing this beautiful hospital can have They spend their time sleeping on night shifts and ignore you when you need guidance. They treat you the worst and feel that they are from the SSC but the truth is that the hospital is not to blame for having a HORRIBLE security company Aceves the guards are too smart. they give you a bad deal That's why I give them 2 stars Because those stars deserve it, the people who really take their work seriously and thank you very much for the attention that the General Hospital of Mexico gives us There I leave the photos of the guards so that there is evidence and they do not think that it is a lie

Exceente

BEWARE IF YOU ARE A TOURIST! My father was hospitalized on a family trip to Cancun. He was transported to this hospital and needed emergency surgery This hospital FAILED him. They wouldn’t even give him so much as saline or an antibiotic without payment in FULL. WE WERE CHARGED $4,000 FOR. He went 8 HOURS sitting on an emergency room bed when he should have been in surgery. THEY DEMANDED 50,000 DOLLARS PAID IN FULL BEFORE STARTING ANY CARE AND THAT WAS JUST FOR THE SURGERY. WE OFFERED TO PAY 25,000 SO THEY COULD START AND THEY REFUSED. WE OFFERED TO PAY THE REST THE NEXT DAY AND THEY REFUSED. WE TRANSFERRED MY FATHER TO THE OTHER HOSPITAL BECAUSE WE THOUGHT HE WAS GOING TO DIE. WE FELT USELESS WHILE THEY HAD ALL THE POWER TO DO SOMETHING THEY CHOSE TO DO NOTHING!!!!! THEY ARE SCAMMERS AND NOTHING MORE. ITS A MIRACLE MY FATHER SURVIVED AND ONLY BY THE HELP OF GOD WAS MY FATHER ABLE TO COME BACK HOME WITH US. JUST TO TOP IT OFF WHEN WE WERE PAST THE TRAUMA THAT THESE PEOPLE PUT US THROUGH THEY HAD THE AUDACITY TO BILL IS THE OXYGEN THAT WAS ADMINISTERED DURING THE AMBULANCE RIDE!! 2000 DOLLARS!!!!!!!! THEY WOULD RATHER WATCH YOUR FAMILY MEMBER DIE, I WILL NEVER FORGET THEIR DISGUSTING SMUG FACES

It feels very comfortable being there. Olivia is the best. She arranges everything for you when you are from outside the country of Mexico. You show up and all is prepared. Her personality is very welcoming and friendly. I love not having to worry about the stress of paper work especially since i don't know Spanish well. All her subordinates speak English as well and are all very nice. Galenia might be costly however the peace of mind you get not being stresses out with paperwork helps a lot. I don't even need to Contact my insurance. They do everything for you. Best service. The receptionist at imaging are a bit slow and don't know any English. But the staff attending to you in the radiation area are super friendly and helpful. I see many people complain about the price. This is a private hospital and will be costly. It is the same in my own country. Private hospitals cost a lot but if you have insurance and you are not from Mexico, then I highly recommend using their tourism concierge. They are a great help and speak English. They are all very nice and helpful. I have had the pleasure of meeting and being assisted by Olivia (who is the best), Ellen, Ricardo and another guy i cant remember his name. Not sure if it is Daniel or something with a D. That was over 2 years ago i met him. They arranged everything with my insurance prior to going there. I just showed up and Olivia walked me through everything. I was in and out as quick as possible. No long waiting. Use the concierge service they have. It really helps you from stressing about paperwork and payments. My journey at Galenia started September 2021 and I continue into 2023......

Be careful all the tourists MOST FROM USA, in this hospital they don't try to help, they're just looking to take all your money freaking you out, using your feelings to scare you and take as much money as they can!! Please don't go there, go to the General Hospital they really help for nothing ($$). If you want to WASTE your money go to the Galenias.

I've been go Almater Hospital twice now to have surgeries with Dr. Luque. I can't begin to express my gratitude for what wonderful experiences I've had. On both occasions, the staff both with Dr. Luque's clinic team, the surgical team, and the hospital staff have gone above and beyond to take exceptional care of me. They are patient with my insecurities and anxiety about the processes, they deliver excellent care, and are kind and considerate throughout. I'm a Nurse Practitioner by trade in the US and have had many surgeries in the US in the past. I can genuinely say the care I received at Almater hospital and by these medical professionals far exceeds any treatment I've ever received in the US. This will be my choice hospital for care with all procedures I'm able to utilize them for and highly recommend them to others.

Very bad hospital to get treated. I went for a procedure on my low back (cyst) and they charged me over 9,000 pesos for just medicine, and wanted to charge me 50,000 for the procedure. Of course they only told me the price after I had asked how much it was going to be. Also they charged me 1000 pesos extra for using a different doctor that supposedly is filling in for another. They wanted to keep me over night for no reason, I would have just been laying in bed (I assume to make more money of me). Communication between the workers is bad. Not recommend at all. Prices are way overpriced and the service is bad. Save your time and money and go to a different hospital

Great hospital with caring and attentive staff. Absolutely no waiting for call lights to be answered as happens in the US, and the nurses and doctors went above and beyond to make sure I was comfortable at all times. I am So much more impressed with Hospital Almater than I have ever been with any hospital in the US.

Treated me like a dollar sign instead of a human being.

This place's customer service sucks. I emailed them with questions regarding a minor surgery that I'm looking to get. I wanted to know what the price or approximate price would be for it, if they had availability in a certain part of the month, and if this surgery could be done at the same time. They responded that I would need to set up a consultation in order to get the answers I was looking for. Guess how much a consultation is? USD$150 or $3300 Pesos. Seriously? I explained to them that it wouldn't make sense for me to spend that kind of money when I may find out they don't have availability for appointments when I need it. How hard is it for a hospital to tell their patients when they have appointments available?

One of the top Mexican private hospital in Mexico City

They allow themselves to be charged as a 5-star hospital and it is not. The nursing service is the worst I have ever experienced in my life. You ring the bell and they never help you or if they help you it's because they're going for something else. I was hospitalized for 4 days and better I learned to manage the serum control boxes and if I needed something better I would stop to go to the infirmary's reception... Of course, they don't shake their hands to get paid.

The service is always very good, from admission to the nurses and doctors who work there.

I expected much more from this hospital, I don't have insurance so I had to pay the full bill. It was an account of 200k for a single night, the service is mediocre, from the moment you arrive the facilities are half emhhh, obviously they make you fill out all your paperwork and leave a deposit of 150k. The bed was horrible, the most uncomfortable I've ever been in and look at how I've had about 10 operations including the public health system and I dare say this was the worst, all the nurses had no idea of ​​anything, they didn't know when to change the Medicines or anything, the cleaning of the room was bad, they left the dirty food tray until they arrived with the next meal. I liked the location since my parents were able to go to Paseo Acoxpa to have fun. And a recognition to the nurse Ana María, nurses like them are to be appreciated, with high vocation and dedication. The food was so-so. There are still many things to improve in the hospital, it looks very new or improvised. It is not one of my favorites and if I can avoid it I will.

Going there for the first time, getting information and seeing the Doctor was fast and easy.

Went to see a doctor who claimed he had been trained at Johns Hopkins. His degrees were completely fake. Unreal. Avoid this hospital at all costs.

The worst service when I was going out from an ambulatory surgery. The person from collection apartments and invoice was rude and unprofessional. The service was very good.