Pharyngeal cancer surgery in 3 Oncology clinics in Mexico City

I wasn't going to write a review (I'm so over all this), but I feel compelled to after reading a review that was extremely similar to what I experienced here for COVID-19 treatment. I tested COVID-positive on January 3rd and started Paxlovid. I saw my neighborhood doctor on January 4th. I am vaccinated (and boosted) but am at high risk with asthma. I was given steroids and breathing medicine. I was instructed to go to the hospital if I got worse. I got worse. The following evening, my oxygen dropped below 80. Scared, I called an ambulance and requested to be taken to this hospital as it was supposed to be the best. They took my oxygen in the ambulance and immediately gave me oxygen. I was on oxygen the whole time in the ambulance. I was taken off oxygen when I arrived as my saturation reached the high 90s. I requested the antiviral remdesivir. The doctor refused to give me the medicine. I explained how my condition worsened despite days on Paxlovid, steroid injections, oral steroids, bronchodilators, and rescue inhalers. He could not have cared less. I requested to leave as the doctor was not going to treat me (he charged me, though). The doctor told me there were other ID specialists. I requested to speak to one of them, and the doctor left. While waiting, someone else came in and said there were no other ID specialists there, so I paid and left. It should be noted my saturation had fallen to 92% by that time. I struggled at home with symptoms for the next few days. I continued testing positive after completing Paxlovid. My condition worsened, and I returned to the neighboring doctor about a week after leaving the hospital. Still symptomatic and COVID-positive, he examined me and found pneumonia. My labs were also abnormal, showing evidence I had developed blood clots due to COVID-19. He prescribed medicine for pneumonia and clots (which worked). All this could have been prevented. Trying to get my medical records from this hospital afterwords (for insurance) was like pulling teeth. It took forever to get my records, and when I finally did, I was shocked. The doctor noted that I said things I never did. My signature was forged on the documents. Worst hospital experience ever. Very expensive and received no treatment. The administration is a nightmare as well. Avoid it if possible.

We have been living In 3 different countries for the past 9 years, never experienced anything as bad. We have a a top insurance but they “suddenly” only excepts credit card payment. Stayed for additional 5 hours because they did not let’s leave. No one speaks English except the doctors. However, doctors are very competent and reason for not one but two stars.

Absurdly (like, for real) expensive for a very mediocre level of service. I went to the urgency center, and i found it very useless that on every stage (reception, triage, first and second doctor) they asked me the same questions. The doctor took more than half an hour to arrive. The receptionist has misinformed me and I did a very expensive (since I’m traveling abroad) call which wasn’t necessary at that moment. Also, several times there were several people coming in at a time, also unnecessary, certainly didn’t create a feeling of comfort. The room in which I was attended was small and the door was never closed.

Fell bbroke ankle emergency room visit 3 xrays specialist and world class equipment bill under 500 usd seen in 15 min.

the best

I asked for a minor consultation here for a fall I suffered not too long ago, thinking that I was going to break the bank for the service I was going to get. Not so, it seems. The doctors and staff here were friendly and helpful. So I definitely recommend coming here, even if it’s for something minor. Better safe than sorry.

This hospital is part of the inherited Mexico, with a staff with the excellence that experience provides, but fatigue periodically takes its toll, so as a patient, everyone will talk about how the fair went. The staff makes an effort for the shortcomings they work with and for such a diverse population. More hospital centers like this are needed for this city. Abroad, dozens and even a few hundred spend hours and even days waiting for care for family members, either for medical appointments and studies, as well as those who are hospitalized for days in these facilities. There are those who already go with a folding bench, others rent chairs, umbrellas and some institutions offer a tent for those who come from afar to accompany a family member during their hospitalization period.

Excellent

Exceente

My cousin went to this hospital to have this removed since it went through her finger. Doctor Carmona Estrada Mayra attended my cousin and told her that anesthesia was not needed, plus she was really busy. My cousin sat through all that pain of having it pulled out with no pain reliever. That doctor had also told her that even if she opened up her finger that she wouldn’t put no anesthesia on it. After all that pain my cousin went to another hospital because there was a broken piece of the object still left in her finger. This Doctor needs to go because she couldn’t even perform this normal task to help out her patient.

Bad experience at this hospital with doctors not being honest and staff is rude. Their not helpful at all and there just out for your money. They have no true concern about your family member. They lie about how the patient is doing and if anything they make them worst to your expense. It was truly heartbreaking to realize how bad this hospital is. Don’t take your family members here. Find a different place.Funny thing is that I wrote a detail review of everything that happened and for some reason it’s not on here. Point is don’t trust them with your love ones. Question what there doing and why. Research to see if they even need certain things they ask you for and what the purpose of it is.

A lot of patience in the external consultation Archive and in the consultations themselves, sometimes the doctors do not arrive or they assign others who should not and you have to make an appointment again in the Archive. But they are no longer scheduling APPOINTMENTS for 2023 because they don't have a 2023 Agenda. Well that's what they say...

A big thank you to the staff of Galenia hospital!!! During our stay this month, my friend became suddenly ill and had to be hospitalized. Being from the US, I must say that it was a bit nerve wracking to have to seek medical help in a foreign country. However, our experience was entirely positive!!! To the concierge staff - Eric and Alfredo - I wish to extend tremendous gratitude!!! Your translation services as well as your kindness and hospitality were both indispensable and greatly appreciated!!!! I also wish to extend my gratitude to Dr. Allejandro (I don't remember your last name); not only were you genuinely gracious, you discovered the problem quickly and got my friend back on her feet in no time at all!!! Again, thank you Hospital Galenia for such a good experience!!! You took great care of my friend and went above and beyond in showing us courtesy and consideration!!!

BEWARE IF YOU ARE A TOURIST! My father was hospitalized on a family trip to Cancun. He was transported to this hospital and needed emergency surgery This hospital FAILED him. They wouldn’t even give him so much as saline or an antibiotic without payment in FULL. WE WERE CHARGED $4,000 FOR. He went 8 HOURS sitting on an emergency room bed when he should have been in surgery. THEY DEMANDED 50,000 DOLLARS PAID IN FULL BEFORE STARTING ANY CARE AND THAT WAS JUST FOR THE SURGERY. WE OFFERED TO PAY 25,000 SO THEY COULD START AND THEY REFUSED. WE OFFERED TO PAY THE REST THE NEXT DAY AND THEY REFUSED. WE TRANSFERRED MY FATHER TO THE OTHER HOSPITAL BECAUSE WE THOUGHT HE WAS GOING TO DIE. WE FELT USELESS WHILE THEY HAD ALL THE POWER TO DO SOMETHING THEY CHOSE TO DO NOTHING!!!!! THEY ARE SCAMMERS AND NOTHING MORE. ITS A MIRACLE MY FATHER SURVIVED AND ONLY BY THE HELP OF GOD WAS MY FATHER ABLE TO COME BACK HOME WITH US. JUST TO TOP IT OFF WHEN WE WERE PAST THE TRAUMA THAT THESE PEOPLE PUT US THROUGH THEY HAD THE AUDACITY TO BILL IS THE OXYGEN THAT WAS ADMINISTERED DURING THE AMBULANCE RIDE!! 2000 DOLLARS!!!!!!!! THEY WOULD RATHER WATCH YOUR FAMILY MEMBER DIE, I WILL NEVER FORGET THEIR DISGUSTING SMUG FACES

It feels very comfortable being there. Olivia is the best. She arranges everything for you when you are from outside the country of Mexico. You show up and all is prepared. Her personality is very welcoming and friendly. I love not having to worry about the stress of paper work especially since i don't know Spanish well. All her subordinates speak English as well and are all very nice. Galenia might be costly however the peace of mind you get not being stresses out with paperwork helps a lot. I don't even need to Contact my insurance. They do everything for you. Best service. The receptionist at imaging are a bit slow and don't know any English. But the staff attending to you in the radiation area are super friendly and helpful. I see many people complain about the price. This is a private hospital and will be costly. It is the same in my own country. Private hospitals cost a lot but if you have insurance and you are not from Mexico, then I highly recommend using their tourism concierge. They are a great help and speak English. They are all very nice and helpful. I have had the pleasure of meeting and being assisted by Olivia (who is the best), Ellen, Ricardo and another guy i cant remember his name. Not sure if it is Daniel or something with a D. That was over 2 years ago i met him. They arranged everything with my insurance prior to going there. I just showed up and Olivia walked me through everything. I was in and out as quick as possible. No long waiting. Use the concierge service they have. It really helps you from stressing about paperwork and payments. My journey at Galenia started September 2021 and I continue into 2023......

Do not reccomend to be attended by Dr. Jaime A. Estrella. Was forcing me to put workers comp when my injury had nothing to do with work, and threatend to report me as well for leaving half way through. Very bad doctor.

I've been go Almater Hospital twice now to have surgeries with Dr. Luque. I can't begin to express my gratitude for what wonderful experiences I've had. On both occasions, the staff both with Dr. Luque's clinic team, the surgical team, and the hospital staff have gone above and beyond to take exceptional care of me. They are patient with my insecurities and anxiety about the processes, they deliver excellent care, and are kind and considerate throughout. I'm a Nurse Practitioner by trade in the US and have had many surgeries in the US in the past. I can genuinely say the care I received at Almater hospital and by these medical professionals far exceeds any treatment I've ever received in the US. This will be my choice hospital for care with all procedures I'm able to utilize them for and highly recommend them to others.

Very bad hospital to get treated. I went for a procedure on my low back (cyst) and they charged me over 9,000 pesos for just medicine, and wanted to charge me 50,000 for the procedure. Of course they only told me the price after I had asked how much it was going to be. Also they charged me 1000 pesos extra for using a different doctor that supposedly is filling in for another. They wanted to keep me over night for no reason, I would have just been laying in bed (I assume to make more money of me). Communication between the workers is bad. Not recommend at all. Prices are way overpriced and the service is bad. Save your time and money and go to a different hospital

Absolutely horrible service. My father broke his arm and we had to wait like 10-15 minutes just checking in. And then they gave him a terrible cast and diagnosis. We had to come back to the US and go to our local Kaiser Permanente to get actual care for my dad. Please avoid this place, especially if you are visiting from the US. Por favor, nunca buscas ayuda aquí, especialmente si vienes extranjero de los Estados Unidos.

We have used the services of Valmar Hospital, including surgery and emergency care. Could not ask for better service and care. Having so many specialists at one location is so helpful. Received excellent care from Doctors , nurses and staff.

Horrible service. Showed up here with a case of Food Poisoning and was turned away because my symptoms were "similar" to Covid-19. The front desk person told me to wait outside, didn't even ask me simple questions such as if I had a cough or shortness of breath and after "speaking with her supervisor" told me I had to go to the General Hospital because Velmar was "full". Such a lie! If it was full, why wasn't I turned away when I first showed up? I went to Clinica San Fernando after and was seen by a great doctor there. My cardiologist and urologist have their offices at Velmar and I will let them know I won't be able to attend our appointments anymore at this hospital, because they deny service to people in need.

Sani Dental was recommended to us by a neighbor whom had extensive dental work and seemed happy with the results. We were quoted a price in CA for some implant work extractions and a couple of crowns. We decided to give Sani a look at and see what their diagnosis would be and what work they felt needed to be done. The office was large and had small doors off this long hallway. There was many employees front and back offices and many patients waiting to be seen, seemed positive Right ? Well we felt Wrong, Yes they charged for the X-rays and Scan 150.00 which is fine because you can get the chip of them and it's yours to keep should you go else where. OK thats good. Once your done with that you sit in the long hallway again and wait to be called in to one of the many little exam rooms where the examiner doctor sits on one side and the assistant sit on another side and then documents what he was about to report from the exam. The doctor if that is what he even WAS never said hello never introduced himself never explained what he was going to do. He took a quick look exam told the assistant what he thinks showed a few pictures on the screen from our scans and then proceeded to print out the quote and price all done in less than 15 minutes. We spent longer in the hallway waiting 1 hour then with this so called doctor which we kinda think again was not even a doctor. We looked over the quote and said thank you and we will think about it. The feeling we both got from this dental office is it's a Cattle Call office, done by volume and not patient quality care and service. It was really quite disappointing and disturbing at the lack of customer service as there is so much competition there in LOS to choose from, but looking at the reviews here and seeing the good and the bad you can tell that their follow up care is not all that, and thats a valuable asset to have for patients willing to come back again and again. This office gave us the impression that they like being One and Done, take your money in and out you Go, Goodbye.Adios We realized standing there as we left its just not at all what we are looking for in excellent dental care which you CAN find in LOS ALGODONES. On top of all that the quote from Sani Dental was 800.00 more than the quote from our dentist in CA, and that came as a surprise to us, we had to LAUGH. Also there seemed a LOT of misc added charges included, really? We decided to have lunch in the plaza next door where the hotel was that they also own as well and the restaurant. We sat down and waited for 20 mins with no hello no menu no nothing, we finally left and went some where else to eat. As we left and walked out we see the Doctor ???? whom did our exam out side across the street we made eye contact smiled at him and he never even acknowledged we had been there 20 minutes ago, very strange. Conclusion for us is Sani Dental is Very disappointing. When you're going to invest 10K in dental work the feeling of being comfortable with any office should be very important. In fact while walking to the appointment, someone asked us where are you going we said Sani Dental, and I quote the man said there good but they use a lot of training doctors and you never see the same one. We found that interesting but still went with an open mind. OUR ADVISE Go with your gut do your homework and find the best dental group for you, and trust me there out there we found an excellent implant specialist just blocks away that showed a completely different patient experience and HA guess what ?? ALOT less money too.

I did my research before coming down from Arizona and felt really confident with choosing this place to do the work I needed. (My dentist in AZ told me I needed two fillings and a deep cleaning before I could get braces put on.) When I arrived in Mexico at the location the building and front desk people were all great, they did the consultation and told me I actually had 5 cavities. Okay let's fix them all. However once I sat in the chair it ended up being a nightmare. I don't believe I was numbed properly because I kept feeling pain in all spots she did my fillings but I sucked it up. I also now have a tooth she worked on that has been hurting me since that's never hurt prior. I was also supposed to receive a deep cleaning on all 4 quadrents, it's what I paid for but she never even touched the left bottom side of my mouth. Today I went to my regular, trusted dentist here in AZ and turns out the two cavities he wanted me to have filled were never even touch. He also told me that the 5 cavities I supposedly had were actually teeth stains &didnt need to be touched. ALSO turns out they didn't do the deep cleaning, all that was done when comparing my photos from before Mexico to after was they removed tarter. Very disappointing all around. I'm sure some dentist within this establishment are amazing however not the one I got put in a room with. I paid $640 to have fake cavities filled, a tooth ache & some tarter removed from my bottom front teeth.

Nothing but 5 stars for Sani Dental! Excellent patient care and satisfaction is assured all the way! Thank you to Dr Mendoza Sotto for taking care of my dental needs!

If you are traveling and have ever wondered about getting dentistry done in Mexico this is the place to go. I went during my vacation and the resort was very close. I messaged back and forth a few times to let them know what I wanted and to schedule timing. They were always responsive and set up shuttle pick up and drop off during my stay which was included for FREE. The staff were all lovely (especially Dra. Martha and her assistants Danna and Ivonne). The facilities were clean and I also spoke with return customers who had visited multiple times for years while on vacation to get various procedures done. The pricing was incredible compared to the US. They also have an ocean view! I recommend taking any x-rays or documentation if you had previous exams so they can review.

I’m so glad I decided to go to Cancun to get my teeth worked on! Ive always had spacing issues on my top 6 teeth. The reviews are just as amazing the people that worked there. I made the right choice in choosing them. From contacting them through the what’s app to the drivers (to/from appointment and airport), receptionists, and dentists! Everyone was so sweet and kind. They made me feel comfortable and were very detailed in their work! I’m looking forward to coming back in 6 months for a cleaning and another round of whitening! Shoutout to the staff: Dr Krishna - Assit: Nadia Dr Oscar Assit: Ana and Keila Dr Daniela Assit Yasuri Frontdesk Laura, Melanie and Michell Driver Erick and Alfredo Looking forward to continue business!

Had root canal and crown done! The entire team is super efficient, courteous, caring from start to finish! From front desk team ( Ana, Frida and Mohin)coordinating appointments and transportations to patient care : Dr. Gomez and Dr. Valeria were well versed and gentle on treating my root canal. Dr. gris is a perfectionist making sure the crown has both function and esthetic. Dental assistants Ellse and Luis are skillful and attentive . Patient comfort is their top priority which iam thankful for! Their facility is top notch, all high tech equipments imaginable ! In house lab is a plus! Last but not least, drivers take you from and to their dental office… please remember to tip your driver(s) and lastly , a thank you to the staff members is never outdated! Oh did I mention you get to enjoy the beautiful Cancun too!