3 clinics in Boston

I went into the BWH spine center around a year ago concerned that something might be wrong with my neck. I was assigned a PA who was in their first year. They apparently didn't know what they were doing because ever since that day I have experienced significantly more pain and discomfort. Before that day, the pain levels were tolerable without any drugs or injections or whatever. Now I rarely get a normal nights sleep and many days are near unbearable. I tried using the BWH patient complaint system to voice my concerns about my situation but they never got back to me even after I tried calling twice. I've had doctor visits before where they don't really offer help and that is often understandable. I've never before had a visit make my situation worse and then be ghosted when I complain. I wish I had never gone in for that appointment that day.

Today my father had a gastric tube replacement procedure and we ran into several unexpected obstacles. Dr. Geoffrey Anderson and Physician's Assistant Gabrielle Guetta we're phenomenal! They were both highly competent and compassionate, not to mention patient and delivered the highest quality of care to my father. It was quite a traumatic ordeal, so we are extremely pleased with the both of them and the level of care they deliver. We highly recommend this hospital to all

This hospital has gone from a 5 to a zero in my book. I went to pick up my niece and her new bundle of joy. They told her to be ready she’ll leaving by noon, as I’m typing still, Waiting for them to come out . 2hrs later is absurd. And still waiting . This hospital has went to dirt. Don’t have your baby here. lazy all about the $.. Do Better.

My sister had procedure done their and I had to pick her up, the doctor called and said be their in two hours after battling the boston traffic i arrived 15 minutes early and was told to wait at the entrance for 30 minutes and they will call me to come up but after a hour i had the front desk call upstairs and they told her it would be another hour. So i decide to go to the calf for something to eat and waited in line to watch if your a employee of mass general you get to skip the line and order and talk to the people working there so i just said they aren't going to get my money and left bad enough i have to pay more and more for parking.

I worked here for about five years and my experience here shaped the rest of my life. I worked primarily in the emergency department and it was the nurses I worked with who inspired me to continue my education. After graduating nursing school I accepted a position closer to home though maybe one day I will find my way back here. Until then, I can assure you will be in great hands.

I believe this probably was once an amazing hospital. However, when I went for treatment of a chronic condition it was borderline negligent. Previously I was followed at Children’s Hospital and Boston and it was amazing I had exceptional care. At Mass General I waited in a chair in a hallway for 8 hours for treatment of a GI bleed. I was not allowed water yet did not have IV fluids during those entire 8 hours. Then I finally got an ER room. The GI doctors told me I would have a procedure to stop the bleeding first thing in the morning. It is now 12:00 and apparently I am not even scheduled for anything. Oh and my “room” is the waiting room. I feel worse then when I entered the hospital. If possible please please go elsewhere. It is a nightmare here.

Absolutely fabulous. I am impressed with all staff. Dr Drew took the time to answer all my questions. I felt he truly wants to help and cares for his patients. It was worth the wait for an appointment

My wife just had an emergency appendectomy this week, and the staff did an outstanding job. From the staff in the ER (Samantha was the best!), to the anesthesiology department and the OR team, everyone was so kind and very professional and explained everything so well to us. Not that anyone ever wants to end up in the hospital, but if needed to, you can definitely trust and feel comfortable at Beth Israel

Had to live here for a month due to my high risk pregnancy. The majority of the nurses were terrible not welcoming or caring at all. The flod service was always missing something from my tray. The house keeping was garbage never changed the bed sheets,never cleaned the floor or surfaces only restocked paper towels and toilet paper and they only seemed to show up when I was talking with my dr. That's HIPPA they should not be coming in the room when dr. Or nurses are with you. And the nuses assistants changed my bedsheets but they always smelled like wet dog. It was so nasty. My birth experience was great though. My surgeon was phenominal but I only saw her as they were prepping me for surgery,during surgery,and after surgery once within 24 hours. After that never saw her again. Was there for 3 days after c section. Baby was in NICU for a few weeks the NICU staff was also bad always shifting nurses knowone knows what is going on....they have rotating dr.s since it's a teaching school you never have the same dr. For more then a week and it's hard to connect with a new dr each week. Other problems Like I said house keeping never actually cleaned that also includes the bathroom bring flip flops and your own lysol wipes in a bag like I did since staph infection is very common. There fold trays weigh like 10 pounds and after surgery I was not suppose to lift heavy objects. There shower towels are so small they barely cover your head bring a full size towel but dont leave it in the bathroom house keeping will take it. Bring your own bathroom stuff there stuff barely cleans you. It takes hours to get any tests done like blood work,x rays,ultra sounds.but they rush you when its needed. Bring a fan the rooms get so hot and stuffy the noises will drive you insane beeping from machines. The nurses were so negligent I told them I was in serious pain after surgery not near my incision and they insisted I take oxy. Well I didnt and I'm glad I didnt because I had a serious infection they brushed off and it was there fault from the wet dog bed sheets. Good luck.

Without a doubt, the BEST hospital in NYC! Even the food was good. I was there for three days, and everyone was very nice, accommodating, polite, efficient, caring and professional. Even after I was released, the doctors called me at home to check on me, or called me straight back if I left a message. Really first rate treatment!

The ER room is a real joke. They have no system. They make you wait 5-6 hours before they even treat you. No one is taking charge. A true example of horrible medical attention. You’ll wait 8 hours to get a room if you need one. They discuss your medical condition in a waiting room next to everyone. It’s embarrassing. Never again to this place. Never. They should be shut for.

Horrible hospital, some of the older less funded hospitals really get a bad wrap compared to this place. It's supposed to be one of the best in the city but that's if you're in a particular tax bracket. The staff is just pure trash, unfeeling, uncaring...the list could go on. During the pandemic they were swept under an avalanche and rose to the occasion. This I will admit, but post pandemic we the patients are left to fend with burned out, inconsiderate service that needs an overhaul. I get it we're all suffering on both ends, but must patients suffer mistreatment and an absence of care coupled with life threatening illnesses when it isn't necessary?

Lorraine is the absolute best nurse who by the end of 2 weeks felt like family who truly cared for me and wanted me to get answers as much as I did. She is truly special. Susan, Nicole, and jasmine we're also amazing nurses always smiling I wish I could remember every single one but almost everyone I had was amazing, always smiling and was always asking how they could assist me. Every single member of the PT/OT team were like a family and is what happy co-workers look like always laughing and joking with one another. They push us to do what they knew we could do and let us rest when they see we're tired and they celebrate and are just as happy as us when we met our goals. Jennifer is hands down the best case manager you will ever get she will fight for you. Mrs. Lisa is the absolute best nurse practitioner, better then some doctors I have seen on my journey, she has the best bedside manner and actually cares, she will dig and research and give you her best. Dr. Ward is just the coolest doc around and never judged me for wanting to go slow on introducing new medications and hugged me and treated me like a family member every time he saw me. I 110% recommend PAM of covington. Not only was the medical staff amazing but when they found out I was basically allergic to everything they let me smell different cleaning supplies to see what would work for me, never making me feel like a burden, they made me a special bottle of just isopropyl alcohol AND placed a professional air scrubber In my room so I had the cleanest air possible. They went above and beyond for me and I will choose PAM OF COVINGTON every single time.

The staff here are great! Help is there when needed. The physical therapists are fantastic. I'm thankful for this place during my recovery. !

So far so good, the entire staff has been extremely friendly and attentive. They are easy to talk to and care about the patients that are here. At times they can be very busy and possibly bc of short staff but they take time w each patient and do not make them feel like a burden. The therapists are all extremely friendly and knowledgeable and make therapy fun. All of the nurses are so kind and treat them like their own family. We have only been here a few days but so far so good

Diane , Shawn, seoung , Ashley, Barbra, & all the wonderful folks here at Pam have treated me very well, & went well above the call of duty to make me feel comfortable in an extremely difficult time in my life, ,, thank all of you so very much, & may God bless each & every one of you 👍❤️😊😊😊

My husband came to PAM 3 weeks ago after multiple recommendations by people within the hospital industry. We are leaving soon, and wanted to leave a review of all the wonderful staff at the facility. The therapy teams have been an absolute dream! John with physical therapy is patient, kind and funny. He pushes us to constantly strive for better, and is a huge asset to PAM. Kristen with occupational therapy is also the sweetest woman I've ever met. She is helpful, encouraging and a great listener. Irene with Speech therapy is so incredibly kind and also brilliant. She describes every step of the therapy and why it benefits you. It made us feel so much more at ease in an area of medical care that we had not ever participated in. Kelsey, Noe, Travis and Anika with Respiratory Therapy were wonderful to work with. They moved my husband quickly through all the stages of respiratory therapy, while making sure he was safe, but also pushing him to the next step. The nursing staff was exceptional during the day, we adored Bonnie, Jordan, Lydia and Matt, and Monica and Natalie were great night nurses. As far as CNA's, Madison, Abby and David were all fantastic! These staff treated us like family, loved on my husband, and gave exceptional service. They constantly asked if we needed anything, were thoughtful with the meds being given, and carefully curated his healthcare to fit the need at the moment. We could not have asked for a better experience! The administration dealt with any issues that arose quickly and efficiently. We did struggle slightly with some night staff that struggled to find the patience to understand his communication methods, but we brought this to the attention of administration, and they dealt with it immediately. He was given control of his healthcare, and this eased anxiety in so many ways. We are so incredibly blessed that we came to PAM and would highly recommend it to anyone looking for an LTAC in the future.

I want to time to give Mr. Garth a very big THANK YOU! I'd been wanting to get my haircut, and he came through for me. He even helped with my shaving kit....He helped end this week on a great note. God Bless him for being here when I needed it the most!

I stayed here for 3 weeks and it was Amazing! Very clean and well kept facility, the Staff is warm and welcoming, You can tell that the Nurses really care and that it's more than just a job to them. The Aides are just as caring and dedicated. And P/T & O/T were very committed to my recovery! Love and going to miss them all!! YW/24 & 14A

Post Acute Medical took excellent care of my mom. From the staff that greeted you, to the nurses, doctors, food service workers, nursing assistants and the front office staff, they were always willing to help and assist in any way. The facility is so clean. The case workers stayed in communication with me on a daily basis, and were so kind and patient with all the questions I had. Thank you all for taking care of my mom and helping her get the care she needed. It’s about the human connection and spirit that helps people heal. PAM’s staff had that plus more! Thanks again!

Great experience so far. Everyone is so polite and very helpful. It seems as if they are willing to do whatever it takes to get your loved one healthy and back home.

My husbands best friend has been in the Pam Unit for 2 months. Not once was the room cleaned. Floors were so dirty. They would leave their trash laying in the room and on his bed. There was one RN nurse who was meanest uncaring person I have ever seen! They have now moved him to a nursing facility over 4 1/2 hours away that has awful reviews. It is so sad how people treat sick patients 👎🏻 they don’t even deserve a 1 star

This place is a complete joke. I should of knew the first 10 minutes we were there that it was going to be a nightmare. We got my dad there at 10 pm and when we got to the room it didn’t even have a bed in it. The speech therapy/nutrition employees were one of the rudest people ever. They are unprofessional and not very caring. One day one speech therapist said he could use a straw and have ice and water and the next day another person said he couldn't. The lack of care and compassion by most of the staff is unacceptable and unnecessary. Dr. Motaz B Hossein is very unprofessional and not friendly at all. He is not very compassionate. He doesn’t listen to the patient or the family. He is very stuck up. I hope that Kettering network never recommends this place to anyone in the future. I was actually worried for my father’s well being. I wouldn’t recommend this place to my worst enemy.

Horrible experience for my father in law. It was dirty and people were zero help with his rehab. I would give this place zero stars if possible. I would never send anyone there. It was suppose to be a step down from hospital care but there was hardly any care at all. He was there for 2 weeks and he made zero improvements. This place should not even be an option to send people too.

I just want to say Veronica-CNA has given the best care. She’s is the number one person that goes above and beyond with her care for her patients. She stops what she is doing to helps me and makes sure I am okay. Thank you so much Veronica

Patient care was perfect and staff was very friendly and helpful. The doctors are informative and were available and there everyday. I Just want to give a big thank you to everyone at PAM Health Specialty Hospital! This is my second stay here and extremely thankful to the doctors and staff for their care, concern and professionalism. Happy to be gaining my health back to head home.

My daughter was in this place. It was horrible! They treated her so bad. They were mean people. They would tease & mock her. They rarely spent time with her. She had to beg to have someone help her. I witnessed 2 nurses standing in the door way laughing while my daughter was beging