Oral cancer treatment in 1 Dentistry and Oncology clinic in New York City with additional parameter

Dr. Bartlett and his staff were timely, professional, and courteous. The procedure was performed flawlessly and he kept the mood positive and humorous.

Want to give a shout out to the nurses and staff on the 17th floor. I was briefly there this past Thursday to pick up my uncle Juan who received treatment. It felt very welcoming and calm on the floor. I am assuming that they were nurses (I apologize if they’re not) as they were sitting in the central location and also running around taking care of patients. When we asked for a wheelchairs, they processed the request with a smile. One of the folks even asked how my day was going and asked about the Buffalo Bills. I know this may sound small but it’s the little things that can make a difference. I had some anxiety coming to visit and was exhausted from my 8 hour drive to get here, but all that went away when I entered the 17th floor of this hospital.

The nurses, admin team, patient care team I have no complaints about. I dread thinking how the doctors here have handled my Dads care since the very beginning of his AML diagnosis in April. To begin when he was initially admitted, he received his chemo and was discharged with oral meds that he was told to keep taking upon going home. Doing some basic internet research we discovered he was taking the meds for 20 days longer than he was supposed to. We had a teledoc visit with his doctor, she described it as a “misscommunication” and that he indeed took it weeks longer than he was supposed to. Also during this period, he was doing outpatient in New Jersey and never had any follow up from his doctor until weeks after discharge his initial diagnosis. I do not think this is standard. He was discharged with no Oncology follow ups scheduled or anything. When we finally did talk to his Doctor she said to move to a clinical trial that had not been successful on anyone, nor was it even available. She gave him more chemo that did not make any progress towards treating his disease. To say she was hands off is an understatement. I personally messaged about clinical trials that had success with patients with similar diagnosis and subtypes. We were told to reach out to hospitals that had them while she continuously kept stringing my father along without any real plan besides what was already not working. I asked about transplants she said it could kill him, now they have no viable plan as the chemo and lung issues (related) are too much to overcome. I continue to seek treatments for him. In short, I feel like we experienced a 1980s treatment plan, with no creativity or critical thinking applied to treating my Dad. He is a number to (most) of the doctors. They also will scheduled him for blood transfusions once a week on outpatient when he got them daily in the hospital. Extremely frustrating. Their bedside manner was also… abysmal. Offered little hope this whole time and didnt give confidence to other centers that would have been more capable in treating him. I would not recommend MSKCC and wished he went somewhere like Mayo or MD Anderson. Maybe they can be helpful for more straightforward treatment plans, but my Dad has a very rare subtype that made it complicated. Several doctors come off as thinking they are the end all be all of what is known about my father’s disease. Newsflash - we’re all capable of reading studies that show efficacy of treatments but your heads are too far up your own you know wheres to listen to family. They also give off a vibe of thinking they are the Almighty as well and it breaks my heart to see how they spoke to him and how it affects his mood, graces, and personal outlook.

Have been passed around from test to test for 3 months trying to get clearance for surgery without any treatment for my condition. Seems like all they want to do is test and not treat problems. Impossible to contact doctors offices by phone. Ordered tests without telling me. Asked for referral to hand surgeon and they sent me to shoulder specialist. Asked for referral to ear doctor and they sent me to throat doctor. Did multiple tests on heart and all good but they are ordering more tests. Think they are more interested in generating revenue than healthcare

My first bad experience, I have been admitted here several times and my stay had always been good, until today that I already have 6 days admitted with my son here we had a double room where the first nights I was touched by very decent and respectful people, the last two nights I have been touched by a couple with their son who leave the light on until late at night, they spend the day in phone calls and with a very inadequate tone of voice, the husband stays to sleep and has an awful snoring because those that are very difficult For me and my baby to have rest time! I talked to the manager who didn't do anything, I don't talk to people or take the delicacy to even see if she could move us to another room I don't care if it was with another person maybe they weren't as indecent as these which the sick people have told her that please if they can keep their composure and they don't even change! The truth is that I would have liked to have another person to help me and be more condescending with the situation, because I have seen empty rooms since last night even double, but according to the person I spoke they were not available! I'm still here and I can't take a break! As a hospital you need to put some rules like do not let man stay at least in double bedrooms, do not permit loudly noise in the room and for the residents on the rooms to keep respect to others and peaceful space appropriate for recovering!

My sister had surgery at Columbia Presbyterian Hospital. Her surgeon called me at 11:14 to report that she was out of surgery, and that the recovery room staff would be in touch when we could see her. I did not hear from the recovery room, so I called them. The desk clerk rudely told me that the nurse would call. It is now 2:50 - almost 4 hours since my sister left the OR, and I still have not heard a thing from the recovery room nurse. It is inexcusable to treat family members in this way. In addition - they have a one way texting app for communicating with family members - useless, apparently, because they don't use it. I understand nurses can be extremely busy, but it only takes seconds to communicate to worried, waiting loved ones.

Update: Despite my repeated attempts to unsubscribe, I continue to receive scamming emails and phone messages from them. This has been ongoing for years, ever since I stopped using their services. Will not recommend to anyone I know. Period. Huge disappointment! My experiences at LA Dental Clinic were mostly positive during my year-long visits. However, I experienced so many extremely painful deep cleaning sessions with one particularly hygienist, to the point where it caused me significant discomfort and PTSD. Growing up, I had never felt scared or anxious about visiting dental clinics, but after having my teeth fixed at this clinic, it turned into a nightmarish experience. I will never be returning to this clinic.

Listen! I drive a long way to come here and it's worth every penny. After comparing with multiple doctors near me they were the only people that I trusted at that price range for my Invisalign. The office is amazing and the staff is even better. If your brackets fall off they replace them for free. Everything in there is so high-tech and futuristic. Couldn't recommend them more!

The hygienist was great at cleaning my teeth. The dentist was great at explaining my procedure for Invisalign and the assistant to the dentist was very professional, nice, and help me feel comfortable. Overall great experience.

I'm terrified of any sort of work being done in my mouth and it's been longer then I'd like to admit since I'd seen a dentist but Dr. Cook and Ellie made me feel comfortable and confident in my choice to be there. Ellie is a huge reason I came back, she made me feel heard, not judged, she is so personable, kind, and sweet! At my first visit (11/02/23) it was concluded that I have to have a good amount of work done but Dr. Cook wanted to start with what was causing me issues first. My second appointment was today 11/09/23 and I had a root canal done and two cavities filled. Overall no complaints and all went as well as it could for dental work, the root canal was by far the easiest one I've ever had. Dr. Cook is a fantastic dentist. I'm excited to see my smile when all the work is done 😁😀

Dr. Cook and Sarah were fantastic, both did an outstanding job. Dr. Cook explained everything to me before she proceeded. I was very happy with the care I received and the friendly staff. Thank you Dr. Cook and Sarah for the fine service I received. The facility looks great, clean and bright l love the new look.

This was my first time at this office and I went in to have all four of my wisdom teeth removed. Getting an appointment made was super easy, and Sarah & Dr. Cook answered all my questions during my consultation and before the operation. The procedure was quick and easy and then off to recovery ! Want to give a big thanks to Sarah and Dr.Cook for answering my many many questions and making sure I was at ease before my extraction !

ALL THESE 5 star reviews are fake they offer to give you money off of products if you leave a 5 star review please do not listen they do not care about you at ALLLLLLL. absolutely worst three years of my life I was supposed to get my braces removed a year ago after paying seven THOUSAND dollars out of my own pocket. when I first started treatment there was a doctor who actually cared about his patients and would actually get work done on my teeth. this doctor left to open his own place which left them doctor less for months. he was then finally replaced by an extremely rude doctor who talks bad about the patients behind there backs and she was also gone for months. my teeth were finally closing the gaps because the first doctor had me on rubber bands but she told me to stop using them and stopped giving me them which resulted in my gaps opening back up and they haven’t been doing anything not cutting the wires when I ask not replacing the wire literally only changing my band colors and that’s all. so now that it’s the end of the year stupid doctor finally wants to care about my teeth and says I need six more months of treatment and to be put on bands again however I have to pay $600 more on top of my $7k which is all out of pocket. DO NOT COME HERE WORST DENTIST/ ORTHODONTIST EVERRRRR they do not care about your health. HOW IS IT MY FAULT THAT THERE WAS NO DOCTOR FOR MONTHS AND THEY HAD TO KEEP RESCHEDULING MY APPOINTMENTS AND NOW I HAVE TO PAY $600 MORE OUT OF POCKET please do yourself the favor and GO ANYWHERE ELSE I WOULD GIVE ZERO STARS IF I COULD also they didn’t numb me properly when removing teeth that did not need to be removed then the nurse was very rude and yelling at me because I was in pain and crying. they are literally the worst place ever do not bring your children here do not go here yourself I promise you can find anywhere else will be better. also I went in for a broken bracket and they placed it on to be held up higher than the rest of my teeth and now my tooth will not go back down and I am at risk of chipping it please please please go anywhere else, IVE CALLED CUSTOMER SERVICE MULTIPLE TIMES AND THEY KEEP SAYING THEY WILL GIVE ME A CALL BACK THE NEXT DAY ONLY TO RECEIVE NO CALLS BACK IM READY TO JUST SUE BECAUSE THEYVE ONLY CAUSED PROBLEMS FOR ME

This place is a joke! I’ve had them for over a year due to braces (wish I would of read the reviews first) ortho called me to reschedule me due to the orthodontist being out 2 months straight! I kid you not! I called letting them know my wire was poking can I get it fixed (the orthodontist doesn’t place wires anyways) so I don’t see why an assistant couldn’t do it or I couldn’t go to another location to fix the wire! I had to wait a month to get a poking wire fixed! Anyways, today I had an appointment for the dental side that I’ve tried booking a few times but every time I schedule an appointment I get a call that I need to come early or another day! I try to schedule my appointments around my work schedule because I work just like they do! I explain each time I tried making an appointment the times & days I’m available do they have anything available those times! So I finally got one that fits my schedule today the scheduler told me arrive early to fill out paperwork on the phone! Lol so I arrived 10:30 check in for my 11 o clock appointment front desk tells me scan the QR code & sit down so I finish feeling out the information & wait mind you it wasn’t busy at all 4 patients in the lobby finally after an hour of waiting I got up and went to cancel my appointment the lady ask for my info I give it to her she says new patients I said no I’ve been in your system over a year she’s like I have nothing pulling up I give her my birthday she repeats the wrong birthday back I said no and state my birthday again! She says oh they had you understand the wrong birthday. Um ok that shows me they don’t pay attention to the check ins for at least over a year & they clearly don’t look at the insurance card or id they take a copy of on first visit lol anyways she says so you wanna reschedule your visit for when you have an ortho appointment I said oh no I just called a1 dental & they can see me she said oh we don’t transfer braces I said I wasn’t speaking of ortho I’m speaking in regards to general dental! She looked at me dumb founded! By the way none of the employees look professional or happy to be there everyone looked mad & no one was friendly ! I’ll never return to general & I’ll finish my braces off & never look back!

My appointment was at 11:30 and I was completed by 2. I waited an additional 30 minutes for my daughter. Everything was professional and clean. The waiting room was pleasant as well. Staff looked great. One problem though. I had abscess and didn't know what it was. I'm sure the orthodontist knew. No antibiotics were prescribed. After my tooth was filled, I still had pain to end all pain. I prayed and God gave me the solution. To leave me in this condition without care instructions or antibiotics, is just cruel.

Aspen dental was great with my husband today he had a toothache so bad he needed to leave work. I told him that they take walk-ins he went and he was seen immediately within 40 minutes they extracted his tooth and he was on his way.They were so nice and quick to tend to his needs.We would definitely refer our family and friends here.

Aspen dental did an amazing job treating my husband wonderful, he absolutely love his new dentures..thank you so much in putting a huge smile on his face..

Do not go here. I had to cancel my appointments because my grandmother passed away and I had to travel. Somehow that turned into a $300 bill. My suspicion is that they submitted it to my insurance company wrong problem is when there was an issue with the insurance, they took the money from a credit amount that was supposed to be for future work reallocated those funds without my permission never told me that there was an issue with my insurance and now, if I don’t pay them blood money, it’s going to ruin my credit in collections so if you value your health, finances and your time, find a better dentist

I went in for a braces consultation and everything was great! The ladies at the front desk were helpful with any questions I had at check in, and I was seen by the dental assistant Nijah, who explained the entire process to me from start to finish. Dr.V came in and went over things into further detail, making sure that any questions I did have, were answered. This office is amazing!

I had a wisdom tooth extraction that took two hours. I should’ve known that my tooth extraction was going to be painful due to the woman in the next room screaming when she was having her tooth pulled. To add insult to injury I asked for a stronger medication that ibuprofen and they said ibuprofen was all they prescribed. Mind you paying out of pocket it was $357 when I was originally told over the phone widow tooth extractions are $125. I would avoid this place and definitely wouldn’t recommend going. I’m still in tremendous pain. I have a home not only where the extraction was but also around the inside of my jaw there’s a huge hole that was halfway sewn up.

I gave 2 stars for the effort. The dental assistant was very kind, however the dentist/dr lacked patience and empathy. I took my 5 year old daughter there for a filling, which turned into a disaster. I am still saddened that my daughter had to experience what she went through. Also services seemed rushed. I paid $130 cash, for exam and cleaning and the hygienist was moving as fast as Speedy Gonzales. I won't be returning.