1 Dentistry and Oncology clinic in Philadelphia

We unfortunately had a five night stay at the NICU over the Thanksgiving holiday. The staff provided excellent care to our kid and were extremely compassionate to us as parents. We were grateful for the private sleep rooms and shower, and they even had a free Thanksgiving dinner for everyone. The parent / family lounges have places to grab coffee and store food, and everything is very clean and organized. The doctors and nurses were very communicative and kept us in the loop the entire time.

Absolute terrible service , my child who has a seizure disorder and potential c- diff was made to wait in the ER for 3 and half hours plus without even being properly triaged . She didn’t receive a wrist band , at any point & we can run the cameras back , no one was alerted to her allergies , there was no band received for that as it typically is .. and she begin to have diarrhea thru the long wait due to the virus she’s had the past week and in turn she begin to get worked up and her fever returned . I asked how much longer the wait would be abd for an approximate timeline .. as I’ve observed plenty of patents come in after one in which I knew personally with less servere circumstances… literally come and go and my child was still suffering in the ER … the Nurse on duty was unaccomidating and almost seemingly unwilling to engage .. as I waited for some kind of answer on when my severely sick child would be seen . I asked if it would be more then another 30 mins and he said he couldn’t promise but shouldn’t be . Well it was . After 45 mins of them calling more then 3 patients who arrived after us .. I reluctantly decided it best to take my fevering , baby who now was covered in feces home.. as she was in her 3rd bowel movement and we had difficulty changing her in the nasty public restroom . I ultimately watched them call two more patients who had come after us exhibiting no signs of eminite health scares then I ordered our ride so I could take my child home to change her and give her medicine to help reduce fever and prevent seizure . I am pissed and very upset that my child and I spent. 3 plus hours we can’t get back in the ER after already being across the street at the Berger building for 3 hours prior this was wayy less then pleasant This is the second poor experience in this particular Emergency Dept but this is the first time it was so horribly handled that I had to leave with not only an even sicker baby then I arrived with . She still now will have to go to another ER to be seen .. because she did infact have a seizure once we got home from her fever that arose& I informed them but that did nothing to medicate the situation or get her seen. Now my kid is home fevering still sick potentially has c-diff and I am skeptical to return her to this terrible hospital because they haven’t even returned my call. I called to speak with charge nurse after filing formal complaint and was told by Jennifer in WR I could not speak to any charge nurse and then she took my information and said a nurse on duty would call back and it’s been an hour with out a returned call. This is negligence and unprofessionalism tht promoted us to leave in the first place and CHOP is looking at a pretty decent lawsuit if we do go to another practice and something is severely wrong with my child with so much documented instances of me trying to get her helper seen and have a team leader consult about next steps. This place wasted my time , cash as it’s costed money I didn’t have to travel to and from and I felt like the poor treatment was racially motivated , as as kid who came in after us was pulled to the back cuz her mother told them she was seizing but I was looking at the child. Who literally just had woke out her sleep. This place is incompetent , and of all the amazing experiences we’ve had here . Today ultimately casted a shadow on them all and I will be contacting the PA board of insurance aswell to file a formal complaint because they need to do better on managing and transparency in the ER wait times. We got there at 12:15 and didn’t receive a text saying my child’s room was ready until 4:15 pm that’s 4 freaking hours for a child who had 2 seizures in past week, has a virus, and cold and caught fever while there … when she has a history of febrile seizures … 0/10 would not recommend. Shame on u all

Very friendly staff and amazing doctors. The information desk is very helpful. The front lobby is well designed and honestly fun to be in due to it's design: there is a meandering ramp that goes up several stories with interesting interactive stops on the way. The lobbies on each floor are also all well laid out: they have great views outside and inside were designed with children and comfort in mind. The plaza out front and the cafeteria/Cafe are both relaxing places to recharge.

Update: Despite my repeated attempts to unsubscribe, I continue to receive scamming emails and phone messages from them. This has been ongoing for years, ever since I stopped using their services. Will not recommend to anyone I know. Period. Huge disappointment! My experiences at LA Dental Clinic were mostly positive during my year-long visits. However, I experienced so many extremely painful deep cleaning sessions with one particularly hygienist, to the point where it caused me significant discomfort and PTSD. Growing up, I had never felt scared or anxious about visiting dental clinics, but after having my teeth fixed at this clinic, it turned into a nightmarish experience. I will never be returning to this clinic.

Listen! I drive a long way to come here and it's worth every penny. After comparing with multiple doctors near me they were the only people that I trusted at that price range for my Invisalign. The office is amazing and the staff is even better. If your brackets fall off they replace them for free. Everything in there is so high-tech and futuristic. Couldn't recommend them more!

The hygienist was great at cleaning my teeth. The dentist was great at explaining my procedure for Invisalign and the assistant to the dentist was very professional, nice, and help me feel comfortable. Overall great experience.

I'm terrified of any sort of work being done in my mouth and it's been longer then I'd like to admit since I'd seen a dentist but Dr. Cook and Ellie made me feel comfortable and confident in my choice to be there. Ellie is a huge reason I came back, she made me feel heard, not judged, she is so personable, kind, and sweet! At my first visit (11/02/23) it was concluded that I have to have a good amount of work done but Dr. Cook wanted to start with what was causing me issues first. My second appointment was today 11/09/23 and I had a root canal done and two cavities filled. Overall no complaints and all went as well as it could for dental work, the root canal was by far the easiest one I've ever had. Dr. Cook is a fantastic dentist. I'm excited to see my smile when all the work is done 😁😀

Dr. Cook and Sarah were fantastic, both did an outstanding job. Dr. Cook explained everything to me before she proceeded. I was very happy with the care I received and the friendly staff. Thank you Dr. Cook and Sarah for the fine service I received. The facility looks great, clean and bright l love the new look.

This was my first time at this office and I went in to have all four of my wisdom teeth removed. Getting an appointment made was super easy, and Sarah & Dr. Cook answered all my questions during my consultation and before the operation. The procedure was quick and easy and then off to recovery ! Want to give a big thanks to Sarah and Dr.Cook for answering my many many questions and making sure I was at ease before my extraction !

ALL THESE 5 star reviews are fake they offer to give you money off of products if you leave a 5 star review please do not listen they do not care about you at ALLLLLLL. absolutely worst three years of my life I was supposed to get my braces removed a year ago after paying seven THOUSAND dollars out of my own pocket. when I first started treatment there was a doctor who actually cared about his patients and would actually get work done on my teeth. this doctor left to open his own place which left them doctor less for months. he was then finally replaced by an extremely rude doctor who talks bad about the patients behind there backs and she was also gone for months. my teeth were finally closing the gaps because the first doctor had me on rubber bands but she told me to stop using them and stopped giving me them which resulted in my gaps opening back up and they haven’t been doing anything not cutting the wires when I ask not replacing the wire literally only changing my band colors and that’s all. so now that it’s the end of the year stupid doctor finally wants to care about my teeth and says I need six more months of treatment and to be put on bands again however I have to pay $600 more on top of my $7k which is all out of pocket. DO NOT COME HERE WORST DENTIST/ ORTHODONTIST EVERRRRR they do not care about your health. HOW IS IT MY FAULT THAT THERE WAS NO DOCTOR FOR MONTHS AND THEY HAD TO KEEP RESCHEDULING MY APPOINTMENTS AND NOW I HAVE TO PAY $600 MORE OUT OF POCKET please do yourself the favor and GO ANYWHERE ELSE I WOULD GIVE ZERO STARS IF I COULD also they didn’t numb me properly when removing teeth that did not need to be removed then the nurse was very rude and yelling at me because I was in pain and crying. they are literally the worst place ever do not bring your children here do not go here yourself I promise you can find anywhere else will be better. also I went in for a broken bracket and they placed it on to be held up higher than the rest of my teeth and now my tooth will not go back down and I am at risk of chipping it please please please go anywhere else, IVE CALLED CUSTOMER SERVICE MULTIPLE TIMES AND THEY KEEP SAYING THEY WILL GIVE ME A CALL BACK THE NEXT DAY ONLY TO RECEIVE NO CALLS BACK IM READY TO JUST SUE BECAUSE THEYVE ONLY CAUSED PROBLEMS FOR ME

This place is a joke! I’ve had them for over a year due to braces (wish I would of read the reviews first) ortho called me to reschedule me due to the orthodontist being out 2 months straight! I kid you not! I called letting them know my wire was poking can I get it fixed (the orthodontist doesn’t place wires anyways) so I don’t see why an assistant couldn’t do it or I couldn’t go to another location to fix the wire! I had to wait a month to get a poking wire fixed! Anyways, today I had an appointment for the dental side that I’ve tried booking a few times but every time I schedule an appointment I get a call that I need to come early or another day! I try to schedule my appointments around my work schedule because I work just like they do! I explain each time I tried making an appointment the times & days I’m available do they have anything available those times! So I finally got one that fits my schedule today the scheduler told me arrive early to fill out paperwork on the phone! Lol so I arrived 10:30 check in for my 11 o clock appointment front desk tells me scan the QR code & sit down so I finish feeling out the information & wait mind you it wasn’t busy at all 4 patients in the lobby finally after an hour of waiting I got up and went to cancel my appointment the lady ask for my info I give it to her she says new patients I said no I’ve been in your system over a year she’s like I have nothing pulling up I give her my birthday she repeats the wrong birthday back I said no and state my birthday again! She says oh they had you understand the wrong birthday. Um ok that shows me they don’t pay attention to the check ins for at least over a year & they clearly don’t look at the insurance card or id they take a copy of on first visit lol anyways she says so you wanna reschedule your visit for when you have an ortho appointment I said oh no I just called a1 dental & they can see me she said oh we don’t transfer braces I said I wasn’t speaking of ortho I’m speaking in regards to general dental! She looked at me dumb founded! By the way none of the employees look professional or happy to be there everyone looked mad & no one was friendly ! I’ll never return to general & I’ll finish my braces off & never look back!

My appointment was at 11:30 and I was completed by 2. I waited an additional 30 minutes for my daughter. Everything was professional and clean. The waiting room was pleasant as well. Staff looked great. One problem though. I had abscess and didn't know what it was. I'm sure the orthodontist knew. No antibiotics were prescribed. After my tooth was filled, I still had pain to end all pain. I prayed and God gave me the solution. To leave me in this condition without care instructions or antibiotics, is just cruel.

Aspen dental was great with my husband today he had a toothache so bad he needed to leave work. I told him that they take walk-ins he went and he was seen immediately within 40 minutes they extracted his tooth and he was on his way.They were so nice and quick to tend to his needs.We would definitely refer our family and friends here.

Aspen dental did an amazing job treating my husband wonderful, he absolutely love his new dentures..thank you so much in putting a huge smile on his face..

Do not go here. I had to cancel my appointments because my grandmother passed away and I had to travel. Somehow that turned into a $300 bill. My suspicion is that they submitted it to my insurance company wrong problem is when there was an issue with the insurance, they took the money from a credit amount that was supposed to be for future work reallocated those funds without my permission never told me that there was an issue with my insurance and now, if I don’t pay them blood money, it’s going to ruin my credit in collections so if you value your health, finances and your time, find a better dentist

I went in for a braces consultation and everything was great! The ladies at the front desk were helpful with any questions I had at check in, and I was seen by the dental assistant Nijah, who explained the entire process to me from start to finish. Dr.V came in and went over things into further detail, making sure that any questions I did have, were answered. This office is amazing!

I had a wisdom tooth extraction that took two hours. I should’ve known that my tooth extraction was going to be painful due to the woman in the next room screaming when she was having her tooth pulled. To add insult to injury I asked for a stronger medication that ibuprofen and they said ibuprofen was all they prescribed. Mind you paying out of pocket it was $357 when I was originally told over the phone widow tooth extractions are $125. I would avoid this place and definitely wouldn’t recommend going. I’m still in tremendous pain. I have a home not only where the extraction was but also around the inside of my jaw there’s a huge hole that was halfway sewn up.

I gave 2 stars for the effort. The dental assistant was very kind, however the dentist/dr lacked patience and empathy. I took my 5 year old daughter there for a filling, which turned into a disaster. I am still saddened that my daughter had to experience what she went through. Also services seemed rushed. I paid $130 cash, for exam and cleaning and the hygienist was moving as fast as Speedy Gonzales. I won't be returning.

Have been passed around from test to test for 3 months trying to get clearance for surgery without any treatment for my condition. Seems like all they want to do is test and not treat problems. Impossible to contact doctors offices by phone. Ordered tests without telling me. Asked for referral to hand surgeon and they sent me to shoulder specialist. Asked for referral to ear doctor and they sent me to throat doctor. Did multiple tests on heart and all good but they are ordering more tests. Think they are more interested in generating revenue than healthcare

My first bad experience, I have been admitted here several times and my stay had always been good, until today that I already have 6 days admitted with my son here we had a double room where the first nights I was touched by very decent and respectful people, the last two nights I have been touched by a couple with their son who leave the light on until late at night, they spend the day in phone calls and with a very inadequate tone of voice, the husband stays to sleep and has an awful snoring because those that are very difficult For me and my baby to have rest time! I talked to the manager who didn't do anything, I don't talk to people or take the delicacy to even see if she could move us to another room I don't care if it was with another person maybe they weren't as indecent as these which the sick people have told her that please if they can keep their composure and they don't even change! The truth is that I would have liked to have another person to help me and be more condescending with the situation, because I have seen empty rooms since last night even double, but according to the person I spoke they were not available! I'm still here and I can't take a break! As a hospital you need to put some rules like do not let man stay at least in double bedrooms, do not permit loudly noise in the room and for the residents on the rooms to keep respect to others and peaceful space appropriate for recovering!

My sister had surgery at Columbia Presbyterian Hospital. Her surgeon called me at 11:14 to report that she was out of surgery, and that the recovery room staff would be in touch when we could see her. I did not hear from the recovery room, so I called them. The desk clerk rudely told me that the nurse would call. It is now 2:50 - almost 4 hours since my sister left the OR, and I still have not heard a thing from the recovery room nurse. It is inexcusable to treat family members in this way. In addition - they have a one way texting app for communicating with family members - useless, apparently, because they don't use it. I understand nurses can be extremely busy, but it only takes seconds to communicate to worried, waiting loved ones.