1 Orthopedic surgery clinic in Tulsa

There are a few employees who are gems, but very few. The facility maintains an overall culture of apathy. Less than minimal care is perfectly acceptable. Dr McNulty is fantastic, but one physician can only do so much. I would NEVER send a loved one there again.

As a previous caregiver of my mother amidst the pandemic, I have lots of experience with the shortfalls in care that occur daily at various levels of care. Presently, as the caregiver for my brother, we have experience what PAM Specialty Hospital of Tulsa offers. Upon arrival, bad experiences from previous facilities where we had been overpromised and under delivered made me hesitant to trust any facility. Initially when we arrived PAM, it was late, the important items, i.e., Specialty Bed, private room, etc., where not honored nor not available. Because of our past experience of being over promised and underdelivered. I asked the transporters to take us back to St. John’s. We spent another 4-days back at St John’s while I figure out our options. On the 4th day the CEO of the PAM, Audra Powell called me to apologize for the shortfalls and promised me that everything that had been promised for my brother will be honored. Her reassurance led me to return a few days later with my brother. More than anything Andrea’s assurances and follow through on promises made, allowed me to give PAM another chance. Thankfully, upon our return, everything that was promised was present. Audrea and the team at PAM worked hard to meet our needs. Carlos, the Patient Experience Liaison of the hospital provided a service which has long been forgotten by many facilities. Which is to simply provide a listening ear and check in on my brother to see how everything is going and whether his needs are being met. The case managers at this facility are spectacular. Nicole and Krista were the best advocates anyone could ask for. They drove my concerns in the right direction to get changes, make adjustments, and answer my MANY questions timely. They were instrumental in helping me with medication concerns. They listened and got results. The day nursing team provided phenomenal care they were able to provide. A couple of the night nurses were not as attentive nor timely with scheduled medications. On a positive note, PJ, Jessica, Natalie, Maggie, and Bri who were all sweet, personable, and went above and beyond. Needless to say, we also want to thank all the nurses not mentioned because they also made a positive impact on his care and mental well-being. All of them were willing to thoroughly explain, were patient, kind, sweet, and truly caring of my brother. He has a long way to recovery, but the team helped to keep up his spirits. The atmosphere of this facility really makes you feel like you are an extension of their family. The real lasting BIG negative was my brother’s physician, Dr Harris. While a very nice man who seemingly cared about my brother, he allowed my brother to tell him what medications he needs, Norco and Dilaudid, which are highly addictive opioid pain medications. Note: When we arrived at Stroud my brother had been weaned from these medications about a week before we arrived at PAM. First day at PAM, my brother was asking for both medications. I spoke to nurses about not giving him this addictive medication and give him something else because he had already be on and weaned off of it and he has an additive personality. Despite my warnings, requests, and pleading to not giving it to him . . . it only took me going back to TX for a few days when my brother finally sweet talked the doctor into prescribing exactly what he wanted, Norco and Dilaudid. FYI – My brother is paraplegic who has no feeling from the waist down. Dr Harris disregarded my concern and objections. It took me several more weeks before anyone would hear my concerns and finally agreed with me . . . there are plenty of other pain relievers, non-addictive, in a doctor’s tool box. Thankfully and FINALLY, my brother was assigned a “Pain Management” physician who listened and wholeheartedly agree with me.

The staff was amazing and very helpful. My mother was treated with respect and kindness. She thought the food there was great. They always checked in to make sure that everything was good and if you needed anything they were there for you.

Without a doubt, the BEST hospital in NYC! Even the food was good. I was there for three days, and everyone was very nice, accommodating, polite, efficient, caring and professional. Even after I was released, the doctors called me at home to check on me, or called me straight back if I left a message. Really first rate treatment!

The ER room is a real joke. They have no system. They make you wait 5-6 hours before they even treat you. No one is taking charge. A true example of horrible medical attention. You’ll wait 8 hours to get a room if you need one. They discuss your medical condition in a waiting room next to everyone. It’s embarrassing. Never again to this place. Never. They should be shut for.

Horrible hospital, some of the older less funded hospitals really get a bad wrap compared to this place. It's supposed to be one of the best in the city but that's if you're in a particular tax bracket. The staff is just pure trash, unfeeling, uncaring...the list could go on. During the pandemic they were swept under an avalanche and rose to the occasion. This I will admit, but post pandemic we the patients are left to fend with burned out, inconsiderate service that needs an overhaul. I get it we're all suffering on both ends, but must patients suffer mistreatment and an absence of care coupled with life threatening illnesses when it isn't necessary?

My daughter's surgeon was amazingly incredible. We are 9 hours in and I get an update from him every hour. Love her surgical team.

We are so very lucky to have Duke Medical Center in our city and community . After a recent visit to the emergency room and admission our treatment was excellent. The staff in the emergency Room and in cardiology were excellent. Thank you for your treatment and your expertise. Valet parking was so kind and accommodating . Transport service did just as well. I say Go to Duke for your health care. Thank you Duke Medical Center you are number one in my book.

Amazing hospital. Everyone is so friendly and helpful. The doctors were vigilant to ensure they covered all bases before releasing my husband from care. Thorough is an understatement. As I navigated the building, staff readily escorted me so I wouldn’t get lost. The nurses are top notch, knowledgeable and supportive. No rock goes unturned. State of the art equipment ensured my husband got the best evaluation available. I will never go to an average hospital again after this experience. It is your choice where to go when there isn’t a bed or you need a referral, don’t let anyone let you think otherwise. With the healthcare system stressed as it is in America, insist on going to Duke or what’s comparable in your area.

Lorraine is the absolute best nurse who by the end of 2 weeks felt like family who truly cared for me and wanted me to get answers as much as I did. She is truly special. Susan, Nicole, and jasmine we're also amazing nurses always smiling I wish I could remember every single one but almost everyone I had was amazing, always smiling and was always asking how they could assist me. Every single member of the PT/OT team were like a family and is what happy co-workers look like always laughing and joking with one another. They push us to do what they knew we could do and let us rest when they see we're tired and they celebrate and are just as happy as us when we met our goals. Jennifer is hands down the best case manager you will ever get she will fight for you. Mrs. Lisa is the absolute best nurse practitioner, better then some doctors I have seen on my journey, she has the best bedside manner and actually cares, she will dig and research and give you her best. Dr. Ward is just the coolest doc around and never judged me for wanting to go slow on introducing new medications and hugged me and treated me like a family member every time he saw me. I 110% recommend PAM of covington. Not only was the medical staff amazing but when they found out I was basically allergic to everything they let me smell different cleaning supplies to see what would work for me, never making me feel like a burden, they made me a special bottle of just isopropyl alcohol AND placed a professional air scrubber In my room so I had the cleanest air possible. They went above and beyond for me and I will choose PAM OF COVINGTON every single time.

The staff here are great! Help is there when needed. The physical therapists are fantastic. I'm thankful for this place during my recovery. !

So far so good, the entire staff has been extremely friendly and attentive. They are easy to talk to and care about the patients that are here. At times they can be very busy and possibly bc of short staff but they take time w each patient and do not make them feel like a burden. The therapists are all extremely friendly and knowledgeable and make therapy fun. All of the nurses are so kind and treat them like their own family. We have only been here a few days but so far so good

Diane , Shawn, seoung , Ashley, Barbra, & all the wonderful folks here at Pam have treated me very well, & went well above the call of duty to make me feel comfortable in an extremely difficult time in my life, ,, thank all of you so very much, & may God bless each & every one of you 👍❤️😊😊😊

My husband came to PAM 3 weeks ago after multiple recommendations by people within the hospital industry. We are leaving soon, and wanted to leave a review of all the wonderful staff at the facility. The therapy teams have been an absolute dream! John with physical therapy is patient, kind and funny. He pushes us to constantly strive for better, and is a huge asset to PAM. Kristen with occupational therapy is also the sweetest woman I've ever met. She is helpful, encouraging and a great listener. Irene with Speech therapy is so incredibly kind and also brilliant. She describes every step of the therapy and why it benefits you. It made us feel so much more at ease in an area of medical care that we had not ever participated in. Kelsey, Noe, Travis and Anika with Respiratory Therapy were wonderful to work with. They moved my husband quickly through all the stages of respiratory therapy, while making sure he was safe, but also pushing him to the next step. The nursing staff was exceptional during the day, we adored Bonnie, Jordan, Lydia and Matt, and Monica and Natalie were great night nurses. As far as CNA's, Madison, Abby and David were all fantastic! These staff treated us like family, loved on my husband, and gave exceptional service. They constantly asked if we needed anything, were thoughtful with the meds being given, and carefully curated his healthcare to fit the need at the moment. We could not have asked for a better experience! The administration dealt with any issues that arose quickly and efficiently. We did struggle slightly with some night staff that struggled to find the patience to understand his communication methods, but we brought this to the attention of administration, and they dealt with it immediately. He was given control of his healthcare, and this eased anxiety in so many ways. We are so incredibly blessed that we came to PAM and would highly recommend it to anyone looking for an LTAC in the future.

I want to time to give Mr. Garth a very big THANK YOU! I'd been wanting to get my haircut, and he came through for me. He even helped with my shaving kit....He helped end this week on a great note. God Bless him for being here when I needed it the most!

I stayed here for 3 weeks and it was Amazing! Very clean and well kept facility, the Staff is warm and welcoming, You can tell that the Nurses really care and that it's more than just a job to them. The Aides are just as caring and dedicated. And P/T & O/T were very committed to my recovery! Love and going to miss them all!! YW/24 & 14A

Post Acute Medical took excellent care of my mom. From the staff that greeted you, to the nurses, doctors, food service workers, nursing assistants and the front office staff, they were always willing to help and assist in any way. The facility is so clean. The case workers stayed in communication with me on a daily basis, and were so kind and patient with all the questions I had. Thank you all for taking care of my mom and helping her get the care she needed. It’s about the human connection and spirit that helps people heal. PAM’s staff had that plus more! Thanks again!

Great experience so far. Everyone is so polite and very helpful. It seems as if they are willing to do whatever it takes to get your loved one healthy and back home.

My husbands best friend has been in the Pam Unit for 2 months. Not once was the room cleaned. Floors were so dirty. They would leave their trash laying in the room and on his bed. There was one RN nurse who was meanest uncaring person I have ever seen! They have now moved him to a nursing facility over 4 1/2 hours away that has awful reviews. It is so sad how people treat sick patients 👎🏻 they don’t even deserve a 1 star

This place is a complete joke. I should of knew the first 10 minutes we were there that it was going to be a nightmare. We got my dad there at 10 pm and when we got to the room it didn’t even have a bed in it. The speech therapy/nutrition employees were one of the rudest people ever. They are unprofessional and not very caring. One day one speech therapist said he could use a straw and have ice and water and the next day another person said he couldn't. The lack of care and compassion by most of the staff is unacceptable and unnecessary. Dr. Motaz B Hossein is very unprofessional and not friendly at all. He is not very compassionate. He doesn’t listen to the patient or the family. He is very stuck up. I hope that Kettering network never recommends this place to anyone in the future. I was actually worried for my father’s well being. I wouldn’t recommend this place to my worst enemy.

Horrible experience for my father in law. It was dirty and people were zero help with his rehab. I would give this place zero stars if possible. I would never send anyone there. It was suppose to be a step down from hospital care but there was hardly any care at all. He was there for 2 weeks and he made zero improvements. This place should not even be an option to send people too.