1 Neurosurgery clinic in Vero Beach

My husband, who has had a prior stroke, presented stroke symptoms (FAST) that include aphasia (poor speech) and was taken to the ER via ambulance and I followed in my own car. Jarret, the security guard refused to allow me back in the ER. “Wait 10 minutes”. I told him the situation, telling him I had my husband’s POA, adding that in addition to past stroke, my husband had stents, implants that I needed to make sure the ER staff were aware. He called back to the ER and literally said, “there’s a ‘Visitor’ here that wants to come back”. He hung up and again told me, “Wait 10 minutes”, while chewing his Snickers bar! After finally allowing me back to be with my husband, we waited almost 3 hours, without seeing a nurse or doctor, despite my continued efforts to tell the nurses that this was a potential stroke and that detection (CT/MRI) could be instrumental. Lazy. Foul language. Disparaging remarks about patients. From the nurses! Horrible! I have never seen such blatant behavior from supposed nurses. And they were not busy. Run from this hospital! Run!

I arrived at the ER at 9:30 pm and was admitted overnight with a heart issue. I found the nursing staff and doctor to be competent but needed to be more engaged. The medical care I received was focused on meeting the minimal standard of care with nothing extra provided. No one is performing their jobs beyond the minimum requirements. The staff is disgruntled, and the working environment seems to be toxic. From body language and attitude, the people working there are not happy to be there. The ER could use a good cleaning; attending to water, emptying the urine jug, and checking in on me needed to be improved. Medical packaging was left on the counter and bedside table. The nursing assistant emptied my urine jug in the sink rather than walking across the hall and dumping it in the toilet. My water cup was always left on the table just out of my reach. Once I was stabilized and hooked up to the machines and IV. If I pressed the call button, it seemed inconvenient for them to answer my call. The care I received once admitted and moved to a room was better, but the care I received was only meeting minimum standards of care. There is little attention paid to patient comfort and personal needs. If you want to see a staff person between required visits for medication and vitals, you have to press the call button. Why did they paint everything white? It could be more institutional and less inviting in there. Things at the hospital were much better before the Cleveland Clinic took over. It's sad and disappointing that a world-class healthcare company can perform so poorly. We were promised and expected more.

Had the best care provided for my mother. She had c-diff and the nurse and aide changed her non stop for 5 days without complaint. They jumped to help her and never expressed impatience ever. Cleaning staff also amazing. Only complaint was social worker who was a no show and not helpful at all.

I had to go in for a knee replacement. I have never ever been taken such good care of. They are very caring and catered to my every need. Everyone was so nice . I would so recommend this place to anybody who's getting spine or knee surgery.

5 STARS for sure. Great efficient and caring staff. I had a spine operation on 10-05-2022 at the hospital and could not be more pleased with the care I received. I want to particularly commend and compliment Ashley Dawson, RN Day nurse. She is exceptionally efficient and went out of her way to cheer me up. She is the kind of RN we all wish we have when we are hospitalized. Thanks Ashley

This is hands down the best hospital I have ever stayed in. I had a cervical discectomy and fusion. From the minute i checked in until the time i checked out all staff were extremely caring and attentive. Very polite and understanding, extremely helpful and constantly making sure you are ok and always offering any help whenever needed. I felt all staff went above and beyond during my stay. Made me feel very comfortable and also helped calm my nerves. Would highly recommend!

Excellent hospital, exceptional care. My mother in law was seen here as a pre-op liver transplant patient. She had multiple complications during her stay. The staff was phenomenal and found ways to treat each issue as it arose. We were able to stay the night in her room (except in ICU) and visit 24 hours a day. Many stores & restaurants within walking distance. Top of the line, cutting-edge treatments available to patients. Staff is kind and competent. Unfortunately, my mother in law was too sick to receive a new liver. The staff was so compassionate as we took turns saying our goodbyes. We are forever grateful for the care she received here.

We just had a family member go through the Transplant ICU at this hospital. The doctors, nurses, technicians and staff were amazing. Even the level of care that they showed us when our loved one passed, was beyond words. They set up the room beautifully, with little electric candles and music, so that we could say our goodbyes.

The best hospital I have been hospitalized here three times and the truth is they have always treated me very well the doctors are very professional and the nurses too, I am a transplant patient here I received my kidney transplant twelve years ago and I am doing very well thanks this hospital is Like my second home when I come to appointments I don't want to leave I will always be grateful for everything that the doctors and nurses have done for me and my family THANK YOU WITH ALL MY HEART

DON’T GO THERE! Worst place I ever stepped in. I only gave my name and left and they’re charging me like I was seen by a physician. I talked to them and they said the waiting would be over 3h and I said I wouldn’t wait and they said they can’t do anything about it. Please go to ANYWHERE besides this place. Besides that they are NOT satirized. There’s no hands sanitizers, everybody is squished in the same room and they made me take my mask off for checking my body temperature in the middle of everybody else. 100% lack of respect and are careless for patients. Even for reviews they wouldn’t care

Everyone is great Here at SM. Nurse Melissa R,Rn It’s awesome she’s there you need her and she’s so kind. I felt like I was treated like a VIP patient. I see people writing about that they have a long wait, but what can you do? It’s a hospital. A lot people coming here are not sick. They just want a free bed. Thank you, UCLA. Hospital at Santa Monica.

This hospital has exceeded my expectations. My daughter has sickle cell and is 4 years old. She has had her number of stays at hospitals. This one is by far the BEST. She was transferred here from another hospital and I’m glad she was. Lots of nurses and Doctors were involved with her care. They all were very sweet and very patient with her. She had a person strictly dedicated to making her stay here as comfortable as possible. She was very sweet and very hands on. She spoke to her in a way she felt comfortable and enjoyed the conversation. It didn’t feel like the usual desensitized staff we got at other hospitals. Non of the nurses or doctors looked like us but it did not matter because I felt like they loved her still and respected us both very much. Her treatment was beautifully executed from everyone involved. It was organized and the rooms were well stocked. Clean rooms with plenty of things to keep her attention. They have a menu you order food from for the patient. That was cool. I had to pay 7 dollars for my meal but it included an entree with 2 sides a dissertation and drink! That was not a problem. This will be my go to hospital from this point on. Thank you to all the staff and security for the awesome hospitality and for treating me and my baby so well through a time that is always scary and stressful for us.

My sister had procedure done their and I had to pick her up, the doctor called and said be their in two hours after battling the boston traffic i arrived 15 minutes early and was told to wait at the entrance for 30 minutes and they will call me to come up but after a hour i had the front desk call upstairs and they told her it would be another hour. So i decide to go to the calf for something to eat and waited in line to watch if your a employee of mass general you get to skip the line and order and talk to the people working there so i just said they aren't going to get my money and left bad enough i have to pay more and more for parking.

I worked here for about five years and my experience here shaped the rest of my life. I worked primarily in the emergency department and it was the nurses I worked with who inspired me to continue my education. After graduating nursing school I accepted a position closer to home though maybe one day I will find my way back here. Until then, I can assure you will be in great hands.

I believe this probably was once an amazing hospital. However, when I went for treatment of a chronic condition it was borderline negligent. Previously I was followed at Children’s Hospital and Boston and it was amazing I had exceptional care. At Mass General I waited in a chair in a hallway for 8 hours for treatment of a GI bleed. I was not allowed water yet did not have IV fluids during those entire 8 hours. Then I finally got an ER room. The GI doctors told me I would have a procedure to stop the bleeding first thing in the morning. It is now 12:00 and apparently I am not even scheduled for anything. Oh and my “room” is the waiting room. I feel worse then when I entered the hospital. If possible please please go elsewhere. It is a nightmare here.

The Cleveland Clinic does not verify insurance as they should before booking an appointment. I have stellar insurance that pays 100% of physical therapy appointments, however, it’s with a third party insurance company. I made an appointment with the clinic, which by the way was not worth my time, only to be left with a nearly $700 bill since they don’t accept my insurance. I was given false information and the billing department wouldn’t even submit the bill to the proper insurance company so I could appeal. After years of being a dedicated patient, it’s time to move on to a more competent facility.

I have been there many times, very nice staff ! Nice artwork displayed there! Highly recommend Cleveland Clinic to anyone! Beautiful campus! Starbucks and subways, Panera Bread and Aladdin’s, gift shops inside of the hospital! So nice and convenient for the staff and public !

For the past 2 and 1/2 years, my mom has been in and out of the Cleveland Clinic Main Campus. They talk about being a world-class hospital, but if you are Black and come from a modest economic background, you don't get world class treatment. The Cleveland Clinic's main campus is one of the worst hospitals in the country. They treat Black people like peasants. Many of their nurses lack diversity, equity, and inclusion training. And they don't care about the well-being of patients, particularly on floor G9. Be careful! There are some good stuff but lot more bad staff