Foot and ankle injury treatment in 768 Orthopedic surgery clinics worldwide

Big buildings but nurses not experienced, did not use gloves for dressing, did not position me properly for the dressing and generally fumbled their way around a very simple wound dressing. Big No.

Hospital was clean and staff spoke English well, so it was easy for us to communicate. However, we went in for a simple wound dressing and they did not handle it well. One of the nurses handled my wife’s bandage with her bare hands. Also, they only had low quality gauze type bandages; we earlier got a higher quality elastic bandage, and composite wound dressing at another hospital.

Very high cost of blood tests. And there is only one reason - you are a foreigner. It is better to go to an appointment here and get tested elsewhere. But the welcome here is worth it, the staff speak English and are very polite. The hospital is beautiful and clean, nothing to complain about.

The nurses are bad and my roomate dont relate with my disease(mine is infectious disease)

Clean and good services

The hospital is quite clean and clear.

The hospital has clean space and rooms, modern and fairly new facilities, and quite enthusiastic staff. The dishes in the hospital meals are delicious and delicious, my mother complimented me after eating them (3 meals/day are included in the hospital room fee). But the wifi in the room is weak and not prepared for patients with pillows and blankets, so it is a bit lacking in this regard. Hopefully the hospital will improve so that patients and relatives can be comfortable and worthy of the money spent.

It's not an international hospital, as they are trying to make it look like. They don't provide translation service. And their administration are laggy and corrupted, just trying to make people move round and round without giving an actual response, especially any case regarding English. The quality of room is acceptable in comparison to price, but the services are not that good.

I am a person who is quite sensitive to hospitals because of spiritual factors. But when I come here I feel comfortable (good energy field). Surprisingly, the leaders of this side focus on finding treatment solutions for customers to prevent diseases with advanced technology instead of focusing on business to make a profit or cure. Focusing on helping customers prevent illness is a place I think few places do. So satisfied Not to mention the visibility is also very far, so there are diverse examination areas or treatment functions suitable to the needs of customers. My family also experienced medical examination and treatment at the hospital here. Service is okay. Delicious food. The space is clean and airy. Regarding price, I have a life guarantee so it doesn't cost money. Basically, when you come here, there are enough services for both patients and caregivers. No need to worry about going out. If you come here, go in the direction the rocket is pointing, don't take the road according to Google, it will be a bit flooded. In the near future, there will also be apartments and a medical school here. There's also aeomall next door for convenient shopping for what you need.

No one can do wrong. Worst experience I've ever had with an online appoinment. By mistake I had set up a physical appointment for an audio appointment. But there is nothing else to do but act like that. Shame on you Durdens. keep my money.

My wife and I go for a medical check up every year to Durdans Hospital due their quality service over the years. However, I was surprised about their service level this time. No one is caring for us and no one to guide us. There was a meal for our package. We waited more than half an hour in the cafeteria to receive our meal like beggars. But nothing received. Then we left the hospital without having breakfast even though we had paid for it. Highly disappointed.

Durdans Hospital in Colombo is an exceptional healthcare facility that leaves a lasting impression with its warm and friendly staff, ensuring every patient receives the utmost care and attention. Our experience at this hospital was nothing short of outstanding, starting with the welcoming and compassionate staff members who made us feel at ease from the moment we arrived. The rooms at Durdans Hospital were thoughtfully designed with patient comfort in mind. From the cozy beds to the well-appointed amenities, they provided a comfortable and soothing environment throughout our stay. The hospital took care of every need, ensuring that essential items like toiletries, towels, and water bottles were readily available, eliminating any worries for patients and their families. One of the highlights of our experience was the attention to the patient's dietary needs. Durdans Hospital went above and beyond by providing food and tea to ensure the patient's well-being during their recovery. The meals were prepared with care and consideration, catering to individual preferences and dietary restrictions. The comfortable bed with a control panel allowed the patient to adjust their position and find the optimal level of comfort. This thoughtful feature enhanced the recovery process, allowing patients to rest and recuperate in a personalized manner. The 24-hour service at Durdans Hospital further exemplifies their commitment to patient care. We were impressed by the round-the-clock availability of medical staff, ensuring that patients had access to assistance whenever needed. This level of dedication and support is a testament to the hospital's dedication to the well-being of its patients. The well-maintained bathrooms with hot water showers added an extra touch of luxury to our stay. This attention to detail in providing essential amenities contributed to a sense of relaxation and convenience. What set Durdans Hospital apart from others was their consideration for the patient's family or guardian. Even in normal rooms, a bed was provided for the guardian, along with comfortable chairs, a table, and a TV. This thoughtful provision allowed family members to stay close to their loved ones during their hospital stay without compromising on comfort. Budget-friendliness was another aspect that impressed us at Durdans Hospital. Despite offering excellent facilities and services, the hospital was mindful of being accessible to a wider range of patients, making quality healthcare more affordable. In conclusion, Durdans Hospital Colombo is a haven of care and comfort that stands out for its friendly staff, comfortable rooms, and well-thought-out amenities. From the provision of essential items to round-the-clock services and budget-friendly options, every aspect of our experience at this hospital was met with the highest level of care and attention. If you're in need of medical attention in Colombo, Durdans Hospital is undoubtedly an excellent choice that prioritizes your well-being and recovery.

Lanka hospitals offers the latest medical technology. There are good doctors and spacious waiting areas. However, the reception staff, counter staff at the OPD's aren't cordial at all. I was sitting there with my father for almost an hour before another patient told us that we have to get our eyes checked before we go to the doctor, There were no instructions to do so on entrance, nor did the OPD 2 staff enquire, till I went and checked it out. I thought that it was very inconsiderate. The canteen was okay with two food outlets- one serving average food at a very affordable price where as the other took orders.

Utterly disappointed about the behavior of the staff,so unwelcoming and not courteous to come forward and provide service to their customers, I guess the government hospitals have a better service than this hospital. Basically the customers should walk over to the staff and inquire things to detail and they simply make themselves feel at home attending to their very own discussions and etc. customer service is pathetic!! I’m surprised as to how this hospital operates at this rate with an underrated staff with a negative attitude. I’d never chose this hospital over any other,even in an emergency.

Good caring and nice hospitality. Cool and Clean environment. Friendly environment for discussing with doctors and nurses. But you need to wait more than 2 hrs after discharging for finalizing the bill. Also you should double check the bill since it is not reliable. Specially for room charges.

ZERO STAR RATING TO THE WORST HEALTHCARE SYSTEM IN THE ENTIRE WORLD. I want to share my concerns about the National Hospital of Sri Lanka (NHSL), which, despite being the primary government hospital, has some serious issues with its healthcare system. My experiences at NHSL have been quite disappointing, and I feel it's important to bring these matters to everyone's attention. The problems I faced include unprofessional behavior, rudeness, and a lack of empathy from the hospital staff. A significant challenge I observed is the exhaustion of patients due to what seems like a lack of attention and care from the hospital staff. It's disheartening to see patients, already vulnerable, feeling more tired and discouraged by the system meant to provide them with medical support. I also want to express my concern about reported racial bias by some staff members. A healthcare environment should be inclusive, respectful, and free from discrimination. Such behavior goes against medical ethics and can severely impact the well-being of patients. One such example, the security woman in the Endocrine clinic (4th floor) lacks empathy and compassion towards the sick and needy. While I understand the challenges faced by healthcare professionals, it's crucial to maintain a high standard of professionalism to ensure patients receive the care they deserve. These reported issues reflect poorly not only on individual practitioners but on the healthcare system as a whole. It’s true I can’t expect professionalism from NHSL while the country itself is unprofessional and vile but still I felt the need to voice out my opinion.

This on one of the worst and pathetic health systems in the world. The health system we encountered was really sad. It had a lot of problems and things that didn't work well. My mom needed to get an MRI scan, which is an important medical test. But we were told that the scan had to be delayed for a whole month because they didn't have enough ink. We felt very frustrated and disappointed...After waiting for a long time, we finally got instructions to go to the hospital at 8 AM on a certain day. We followed the instructions and arrived even earlier at 7:30 AM. But little did we know that this was just the beginning of a difficult and emotionally draining experience...We were taken to a room where we spent the whole day, waiting anxiously for my mom's turn for the scan. As time went by, I gathered up the courage to ask about the delay many times. Each time, they promised it would only be another hour and told us not to eat anything...The staff didn't show any understanding or kindness towards us. They didn't take our concerns seriously, which made us even more upset. The hours passed by and it started getting late, but there was no progress or communication from them...My mom, who is 61 years old, sat there patiently without eating anything since morning. She looked tired and weak because of it. It hurt me deeply to see her suffer like that... To be honest, I can't recommend this hospital to anyone who needs medical help. But people like us who don't have much money don't have other options or resources to go somewhere else for better care. Private hospitals are too expensive for us...This experience has left a lasting impact on me - it reminds me how broken and inadequate our healthcare system can be for people who are less fortunate. I really hope that one day no one will have to go through such difficult times when they need important medical services.

The doctors and especially the nurses in the hospital are useless. These nurses are often engaged in social media outside the ward and often only one or two nurses stay in the ward and surf social media on smart phones. Even if a patient cries out that it is difficult, they are not looked after. They don't even check if the patients are breathing, and while giving the medicine, they pour water into the mouth of a patient and put a pill and leave without even looking to see if the medicine has been swallowed or swallowed. Patients or caregivers of patients are not told and concealed about the patient's condition. No advice is given. At least they did not say whether the patient was discharged and nurses says that they were discharged only if the patient's guardians forced them to ask. Hygiene of patients is not looked after. Nurses and doctors go about their lives happily letting patients die. The x-rays taken from the patients are not given to the caretakers and are kept with them even after discharge. They are not working for taking salaries from people's tax money. endangering the lives of poor people. I can call them Satan's children.

Hospital

They don't even accept you even in an emergency situation if you are a foreigner. Even as a Hokkaido university student I was told the doctor is busy with other patients and has no time to see a foreign patient... I was standing at the first aid/ emergency section with my hand bleeding.. I was just told to go somewhere else and was handed a printout with an emergency ph no of Sapporo city emergency services ( The irony ) I was just told to call that and try my luck.

in spring and snow 👌

I don't quite understand. Keio University Hospital is a well known hospital BUT no one seems to speak even a very basic english. They all have japanese and english signs all over the hospital but no one knows how to speak it. I mean they don't have japanese only patients, but for me it feels like they only admit japanese because once you try to communicate with them, they mostly just say "no english" and then they leave you alone even if you have a serious health problem. I know expats should learn japanese but what about tourist or guests that only spends a week or two in japan? I come from Germany and we also have expats and foreigners there that hardly speaks any german BUT they don't get turned away by the hospital, because that is ILLEGAL and against the doctor's and healthcare workers OATH (do no harm!). WHAT IS WRONG JAPAN? you make A LOT of advertisement about OMOTENASHI and then you treat non japanese speakers as if they're not worth treating. And this is not the only hospital in Tokyo that do this. DO BETTER!!!

Excellent doctors and staff. I've had two surgeries at this hospital and both have gone very well. I recommend this hospital but if I understand their processes correctly, one needs a referral to go there. They are centrally located, and are right in front of the Shinanomachi station. There's another station close by on the Oedo Line. They have new facilities and parking. They also have motorcycle parking. This is one of the best hospitals in Tokyo in my opinion, but English is not spoken here. If you have a need for a special surgery involving a doctor from another hospital, then you may experience difficulty in having that arranged. I had to forego surgery on my heart there because they did not have a doctor on staff to do what I needed done immediately after the heart surgery. It was breast bone surgery. I had to have the heart surgery and the breast bone work done elsewhere, but the surgeries needed to be done back-to-back. Keio could not do it, which I believe is rare for them. I wish they could have facilitated it. It's a great hospital otherwise.

I went there because my period haven’t stopped in six months. I went there for a biopsy which made the bleeding increase for more than days, accompanied with terrible cramps. I returned urgently there and was treated really poorly by the interns who told me “they couldn’t do anything”that my cramps had probably nothing to do with my uterus ( but i had told them it was the same pain as period pain), and that i should just get painkillers. I really wonder in what world someone can say that is normal to have periods for six months, and bleed for more than ten days after a biopsy. I am deeply disappointed in this lack of professionalism and compassion.

Best hospital in the world. Very kind staff and very good doctors

I'd be indebted to work within this facility as Massage Therapist to help relieve Patients with Stress related issues. Thank you +233241488250

Really really bad Experience with this hospital. I had a visit, I told that I have card EKUZ ask also if I should give it them this later. They say no no i don't need pay anything no problem with anything. After TWO MONTHS they sended me a facture that I have to pay! Really dissapointed, never come here again. During visit with doctor they didn't check what is wrong only give me one pill that's all. Nobody answers the phone either.

I came here at 9 : 15 am . still waiting and now it's 12: 00 pm . I told them that it's urgent I can't wait . i have stomachache. Being a foreigner is not easy in Croatia 🙂 Please don't expect good reviews from foreigners 👎

Banana Republic of Croatia, nonfunctional, corrupt and messy. That is the summary of your wonderful hospitals.

They are the largest hospital center in Croatia and have the best equipment. That's the biggest plus. After that the personal is overworked and somewhat rude; and it gets worse and worse as they climb the hierarchy. Organisation overall is mediocre and dictated directly by politics, failures in organisation are then blamed on the people who work there.

A large hospital dating from the 70s, partly renovated, with many specialties and relatively correct care but very uncertain depending on the services as in many public assistance hospitals in general... We can therefore go there from heaven to hell, often with adorable and caring teams in intensive care or intensive care units and other totally overwhelmed teams with little regard for their patients because they are understaffed in many others services...

On the 3rd floor Orthopedic department: Caregivers, nurse, friendly staff overall 👍 Arthrodesis + laminectomy operation Dr Solène Prost service teacher Tropiano All the pain went well and was well treated. 5 days hospital Return home for 4 weeks to recover peacefully. Then start of physiotherapy rehabilitation.

I was taken to the Urgences here by ambulance and I have never had such an awful experience. The nurse who was looking after me was completely cold and uncaring despite the fact I has a blocked intestine and was not only I’m agony but kept blacking and vomiting. At one point when he saw me vomiting he said “don’t you think you are exaggerating a bit”! It took 6 hours before I had a scan and in that time I was left alone and given no blanket despite being soaked in sweat from the pain. When I finally went upstairs to the operating theatre, the experience was much better. I know this hospital has some great doctors and the surgeon who operated on me did an amazing job. My criticism is uniquely directed at the a&e “urgences” here which is just not good enough. All the staff were uncaring and cold and I felt scared and abandoned which is not what one should feel in hospital. Sorry, but a little more humanity would mean less stress to patients!

I live in the USA and was in Paris for vacation. I developed tachycardia on the flight to Paris, which was completely new for me. It lasted over 3 hours and the flight attendants summoned a medical doctor who told me to be checked in Paris. Necker urgent care was the closest facility to where we were staying. Upon walking into their urgent care area, I felt I was walking into a hospital from the 1940's. It was hot, dark and filthy. It looked like the old asbestos tile floors had not been swept or scrubbed in months (yes, I am assuming they were abestos tiles based on my experience with a similar floor in my home). The windows were filthy as well. Paint on the wood trim around the windows was chipping off. Just beyond the waiting area stood an old fashioned hospital screen on wheels. I had not seen one of those since the 1960's. After waiting for an hour, I lost confidence in what I would encounter with medical care and left. I hope this was a really bad example of a medical facility in Paris. I was told later I should have gone to the "American hospital" which no one had told me about beforehand. My taste of "free medical care" in France was not a good one. I hope my impression of their healthcare system was incorrect for the rest of the country. I do want to point out that I was able to enjoy my time in Paris and loved so many things about it. I am grateful for that experience. I am back home now and receiving good care for the condition I developed enroute to France.

I brought my daughter to this hospital early Sunday morning after she received food poisoning from a five star hotel. The staff was awful. They hire people who can barely speak French. Only the MDs were pros. After waiting for almost three hours I finally stopped a male MD and asked if he could see my daughter. Otherwise we would leave. He did and she was discharged shortly thereafter.

Worst hospital experience ever. Really increased the risk of delivering our son, unnecessarily. For weeks mid wives kept threatening there is a risk and we have to induce labor while all the data show that the infant and the mother are healthy. My wife was constantly stressed. When we ask what risk is there, mid wife just says “death of a baby”. Who uses this word in a hospital when there is no real risk? When my wife did start having a contraction, we went to the emergency service. They made us wait for 7 hours stating they are short staffed. There were actually quite a few staffs but they were checking their phones or chatting. We were disheartened but no one showed an interest, no one came and ask if we were doing ok. I repeat, it was an “emergency service”. After the seventh hour I asked when can we be taken care of. They said “we can’t, not enough bed, not enough staffs today. We will have to put you in another hospital”. Well what were they going to do if I hadn’t asked? Left us there unattended for another seven hours? They slowly started looking for other hospitals. Many were also full but finally there was a nice one available just outside Paris. Necker people said “ambulance will be here in 30 minutes”. Of course it took 90 minutes until we finally got to leave this horrible stupid hospital. Thanks to the nice second hospital, the baby was born in 12 hours after we had moved there, safe and sound. Maybe we just had a sequence of bad staffs at Necker. But for the entire time we commuted there and visited at the day of delivery, unfortunately we hardly met anyone there that cares or even shows a remote interest in patients. .

I had an injury in my head. I went there and you have to know French. People that helped me did not speak nor English neither Spanish. But the attention was good

ZERO. VERY BAD EXPERIENCE WITH THE ADMISSION SYSTEM. I JUST WAIT FOR 9 HOURS TO GET ADMISSION . PROCESS IS VERY SLOW AND DISRESPECTFUL. NURSES ARE THE WORST IN THIS WORLD. THEY TREAT YOU LIKE DOG . NURSES BEHAVE VERY BADLY IN EVERY INSTANCE. DURING CHANGING OF ROOM THEY DONOT GIVE ME A MINUTE TO PREARE MYSELF FOR CHANGING. THEY DONOT TAKE CARE AND ARE VERY RUDE. THEY JUST DONOT CARE. NEVER GO TO THIS PRIVATE HOSPITAL. WORST EXPERIENCE. I REQUEST ALL VIEWERS TO CONTACT MINISTRY OF HEALTH AND HUMAN RIGHTS COMMISSION TO FORWARD MY MESSAGE. WE HUMAN BEINGS MUST HEALP EACH OTHER TO CHANGE THE SYSTEM.

What a fantastic ER and 1st floor ICU staff. We cannot thank them enough for the care they provided to their patients and address the patients' family's concern. My 80 years old dad that was brought to the ER from another facility in a critical condition and Dr. Mole from the ER provided great care and took the time to call us to give updates. When my dad was shift to the ICU under Dr. Tiu's care she was very easy to talk to. She called us daily to report on my dad's health status. We are so grateful to the doctors, nurses for the amazing care they provide their patients especially given the pandemic. They listen to the families concerns, suggestions when we advocate for our dear ones. They work as a team with the family to help the patient. Thank you for your hard work, dedication and care.

I went for pain therapy/diagnosis. The final report differs from what was experienced. It lists therapies that I did not receive. After 16 days of stay, my treating doctor changed. I was taken in by an understanding doctor who also recognized the success of my own therapy. Another doctor wrote the final report, which is essential for my future medical career. The report praises the in-house therapy and downplays my personal successes against my illnesses. Now it's clear to me why you only get the report when you leave, i.e. at the door. Painkillers such as ibuprofen, which only numb the pain for a short time, are preferred here. I felt that the pain therapy was standardized. Individual deviations were not wanted. It was difficult or impossible to get used to multiple illnesses and alternative therapies here! The therapists were great. And it's pretty there too. However, there was a lack of opportunities to provide appropriate self-therapy in rooms and equipment (including outdoors). Ordering food was a disaster.

The clinic is very good, my surgery went well, I felt very good afterwards, I can recommend it and the nurses are all nice, just great

First the positive: The food is great, the kitchen team does a great job. For my birthday I received a birthday card from the kitchen team and a small, lovingly prepared fruit bowl. Thanks again for that. Ms. Noak, my physiotherapist in charge, is great, she explains the connections in a way that you can understand. She is sensitive and radiates calm. The nurses on ward 7 are trying very hard, but you can also sense some dissatisfaction, which I can understand. Now about my treatment. I am very disappointed about this, I would have liked more diagnostics, not just a gait analysis. My request for an MRI examination of the cervical and lumbar spine was rejected with the words: “We don’t see any need for that.” The CDs I had with me were already 2-3 years old, but were sufficient for the doctors who were responsible for me. The therapies I had were good to very good, but they mostly took place in the morning, so that you were knocked out by lunchtime. Sometimes you had to eat your breakfast within minutes. Stan had a lot on his agenda in the afternoon, but it was either watching videos about breathing therapy, which the group had already done in the morning, or using two devices in the hallway. So I went back home with tips and some rest, but with just as much pain as at the beginning. I think I was just unlucky with my doctors.

They don’t give an estimated waiting time for surgery- they kept pushing my surgery. I had to stay without eating any food or drinking any water for 24+ hours as they kept pushing my surgery. But overall the staff and doctors are very kind. They took care of me really well even though I didn’t speak German!

This place really deserves 0 stars. I’m sure there are hospitals in third world countries that have better service than this place. First of all, the Emergency Room receptionists don’t speak even basic English . Which is unbelievable being in a large international city with a high population of foreigners. They were basically unsympathetic and useless despite me being doubled over in pain. Where do I even begin with what I experienced here? I was admitted at 5am on Monday morning. The place was empty. Despite this, no one ever came to check on me for hours after putting in my IV and I woke up to it sucking my blood out. My toilet didn’t work which was a nightmare with constant vomiting and diarrhea . There was no toilet paper and despite me bringing this up to someone several times throughout the night it was never replaced. Because I had no way to flush the toilet or given any alternatives (even a trash can to vomit in would have been nice) I was forced to just keep stacking all my expulsions into the blocked toilet. For my second IV the nurses put it in wrong, no one noticed until the doctor came in hours later and saw it. I decided to discharge myself and when I left I saw all the nurses and support staff in the hallway chatting about their weekends and playing around on their phones. Absolutely despicable. Since this has been noted by several other reviewers, I believe there needs to be some firing of personnel and change of management. The room itself was also very unhygienic and reeked of urine and homelessness (similar to Hauptbahnhof) which made my already bad nausea even worse 🤮🤮🤢. The negligence at this hospital is out of this world and should be called out.

My sister had a serious operation in this hospital 4 days ago. After the operation, she spent the first night in the intensive care unit. My sister was very satisfied with the treatment in that department and felt calm. After transferring to the public sector, everyone is still very kind and helpful. Very clean hospital, with professional and lovely staff. And also the atmosphere is beautiful.

I had there fundraisers opening my door and when i confronted him, he said oh i thought you wont be able to hear me. Since when did they have the right to open my house door? eastlondon area. Please advise your staff not to open peoples porch doors or any door if they dont answer the door.

Will you please remind your door to door salespeople whom I guess are students operating in Ripley Derbyshire that it is against Charity Commission regulations to pressurise people into signing up to donating. They have been targeting elderly people twice in two days now. By using high pressure tactics like this you are tarnishing the good works this Hospital does.

We’ve been harassed by GOSH representatives on numerous occasions now. They knocked our door THREE times in a single day. Once at midday when no-one was home, the second just 10 minutes after I arrived home from work (obviously stalking me), and the third at 8:30pm!! I’ve previously expressed my disinterest on donating to the charity, yet they continue to return to our property. If a property could be put on a sort of TPS these guys would be in some serious trouble. After speaking to neighbours, they had nothing good to say either (we have a community Facebook Group), some even said that the representatives were extremely rude and overly personal - one lady even had to leave her house because she didn’t feel safe! Times are hard enough and people certainly aren’t going to donate money to a charity that is being represented by such rude individuals. We’ve offered to give them some spare change as a donation but they insist on bank details. You can jog on if you think I’m going to be giving my bank details to some stranger at my doorstep. I’ll happily donate to charity but it will be on my own terms - not with harassment and peer pressure at my door. I wrote this review after GOSH decided to ignore my email of complaint. We’ve now opted to purchase a ‘no cold callers’ plaque to prevent them from visiting in future. If they choose not to comply and continue to harass us, I will be taking this further; perhaps even deciding as a community to set up a ‘no cold calling zone’ with the Local Authority if need be.

Top notch emergency facility.

We been in hospital for over 4 years and we are verry happy and satisfied with everything the doctors the nurses the ladys who are cleanining we are like a family but ,is a big But ,in San ildelfonso the chair for familly to sleep over the night need urgent change.is impossible to sleep.we have back pain, legs pain, over so many days in hospital is hard for us to rest .please help us ,on behave of familys

Before the reform this hospital was so unnerving that it looked like it came out of a horror film. After the reform it is much more colourful and has much more life. From what I have seen kids are way less scared of going to the hospital thanks to the reform. My only complaint is that with all the paintings navigating it has gotten a bit annoying. Overall if I had to take any children to do anything at a hospital near me this would be my first pick.

My baby was delivered here, the hospital has the best service across. They have Senior nurses some have been there from the inception period. It’s one of the best hospitals for kids and women. Queue management, allocation of appointments, information everything is easily available.

Every poor customer and patient experience. Nowadays there is no business centre to update patient on billing matters. I have to go and search high and low and basement level 1 admission only to informed me to scanned gr code. The same whereby the nurses at wards informed me to go apps to download the discharge summary. For invoice by it take up to 21 days for invoice to be posted over things are getting worst under singhealth. And motto patients at the heart we do should be removed as I don't think it is relevant any more due to the additional layer imposed again got to scan code and write email for invoices matter to their back end for verified true copy whereby I am physically at the hospital and no one can help left disappointed and helpless...

I stayed at ward 44 from 18 Sept to 21 Sept 2023 due to a miscarriage. I would say that my stay was very pleasant. The care team was very kind, nice and empathetic helping me throughout. This made my days less painful. Also to the people in the Urgent O&G, and Operation & Surgery Team, thank you for your best services. You guys are awesome

Not fit for purpose. A children’s hospital? children should bring the priority right? well i been waiting for my 2 year old nephew 8+ hours, still waiting. They’re just fiddling around back there, no sense of urgency, just want to finish their shift and go home. horrible really. at the heart of the city centre. deplorable.

Will never be able to thank Birmingham Children’s Hospital enough for all they’ve done for my little boy and family. Ward 10 nurses and staff made the hardest time of my life that bit easier and brighter 🥰

Terrible. FXXXING terrible. I came with my son who was struggling to breathe at 8pm. My son is 9 months. First they made me wait 3 hours in the main area when I told them he is not breathing properly. Then they moved me to another section and made me wait another hour. When I asked how long they kept telling me they don’t know. If they don’t know who does???!! They just sitting there talking about life rather than looking at my son. 12:30 decided to leave and go to a private hospital. Never again.

We unfortunately had a five night stay at the NICU over the Thanksgiving holiday. The staff provided excellent care to our kid and were extremely compassionate to us as parents. We were grateful for the private sleep rooms and shower, and they even had a free Thanksgiving dinner for everyone. The parent / family lounges have places to grab coffee and store food, and everything is very clean and organized. The doctors and nurses were very communicative and kept us in the loop the entire time.

Absolute terrible service , my child who has a seizure disorder and potential c- diff was made to wait in the ER for 3 and half hours plus without even being properly triaged . She didn’t receive a wrist band , at any point & we can run the cameras back , no one was alerted to her allergies , there was no band received for that as it typically is .. and she begin to have diarrhea thru the long wait due to the virus she’s had the past week and in turn she begin to get worked up and her fever returned . I asked how much longer the wait would be abd for an approximate timeline .. as I’ve observed plenty of patents come in after one in which I knew personally with less servere circumstances… literally come and go and my child was still suffering in the ER … the Nurse on duty was unaccomidating and almost seemingly unwilling to engage .. as I waited for some kind of answer on when my severely sick child would be seen . I asked if it would be more then another 30 mins and he said he couldn’t promise but shouldn’t be . Well it was . After 45 mins of them calling more then 3 patients who arrived after us .. I reluctantly decided it best to take my fevering , baby who now was covered in feces home.. as she was in her 3rd bowel movement and we had difficulty changing her in the nasty public restroom . I ultimately watched them call two more patients who had come after us exhibiting no signs of eminite health scares then I ordered our ride so I could take my child home to change her and give her medicine to help reduce fever and prevent seizure . I am pissed and very upset that my child and I spent. 3 plus hours we can’t get back in the ER after already being across the street at the Berger building for 3 hours prior this was wayy less then pleasant This is the second poor experience in this particular Emergency Dept but this is the first time it was so horribly handled that I had to leave with not only an even sicker baby then I arrived with . She still now will have to go to another ER to be seen .. because she did infact have a seizure once we got home from her fever that arose& I informed them but that did nothing to medicate the situation or get her seen. Now my kid is home fevering still sick potentially has c-diff and I am skeptical to return her to this terrible hospital because they haven’t even returned my call. I called to speak with charge nurse after filing formal complaint and was told by Jennifer in WR I could not speak to any charge nurse and then she took my information and said a nurse on duty would call back and it’s been an hour with out a returned call. This is negligence and unprofessionalism tht promoted us to leave in the first place and CHOP is looking at a pretty decent lawsuit if we do go to another practice and something is severely wrong with my child with so much documented instances of me trying to get her helper seen and have a team leader consult about next steps. This place wasted my time , cash as it’s costed money I didn’t have to travel to and from and I felt like the poor treatment was racially motivated , as as kid who came in after us was pulled to the back cuz her mother told them she was seizing but I was looking at the child. Who literally just had woke out her sleep. This place is incompetent , and of all the amazing experiences we’ve had here . Today ultimately casted a shadow on them all and I will be contacting the PA board of insurance aswell to file a formal complaint because they need to do better on managing and transparency in the ER wait times. We got there at 12:15 and didn’t receive a text saying my child’s room was ready until 4:15 pm that’s 4 freaking hours for a child who had 2 seizures in past week, has a virus, and cold and caught fever while there … when she has a history of febrile seizures … 0/10 would not recommend. Shame on u all

Very friendly staff and amazing doctors. The information desk is very helpful. The front lobby is well designed and honestly fun to be in due to it's design: there is a meandering ramp that goes up several stories with interesting interactive stops on the way. The lobbies on each floor are also all well laid out: they have great views outside and inside were designed with children and comfort in mind. The plaza out front and the cafeteria/Cafe are both relaxing places to recharge.