Craniopharyngioma treatment in 235 Neurosurgery and Oncology clinics in Europe

Terrible service. They have closed the permanent customer service, admission for appointments from 4pm onwards has to be done at the counter on floor 0 because the counters on the other floors are already closed, which greatly increases the waiting time. Even though I've been coming to this hospital since it opened and I live a 5-minute walk away, I prefer to look for another hospital.

Very unfriendly reception at piso 0. Sending back and forth. Technician late so far 0.5h (still not here) for a scheduled exam... so far great experience with HLuz but first at Amadora. Not anymore

Dr. Joana Rocha Pauletta was extremely rude, condescending and impatient. I waited 30 minutes although I had an appointment, and she seemed to be agitated from the moment I sat down. I made an appointment with her specifically because her profile said she speaks English. So I waited two months to see her. But when I got in the appointment she continued to not only chastise me for not speaking fluent Portuguese but she was very condescending and rude about it. She continued to communicate with me in Portuguese and then would get frustrated when I didn’t understand. Again, her profile lists English as one of her languages , yet she refused to communicate in English. I had several concerns that I needed addressed regarding perimenopause and her response to each concern was that I needed to see a general doctor. Additionally their website has an entire page about communication with international patients which makes her behavior and disposition all the more perplexing. Medical Tourism is when people travel for medical procedures, in which case, tourists are not expected to speak the language of the country they travel to. This was a Horrible horrible experience. If she does not want to deal with native English speakers she needs to remove it from her profile.

I feel robbed. I spoke on Instagram with Dr Paulo Morais (dermatology) about removing a mole in which I sent a photo of it. What did Dr. He told me what it was and that he removed it easily in 15 minutes in a consultation. However, on arrival at the Hospital Clínica da Luz in Amarante, they charged €75 before the consultation. I entered the office Dr Paulo Morais saw the sign again and said he would have to pay €270 to remove it. In other words, I had not mentioned this before, not having gone there prepared, I did not carry out the procedure and I still ran out of €75 in 5 minutes to leave to find out the same and I lost a morning of work. 😔😪 The situation is regrettable, Dr. Paulo Morais deceived me well.

Review of previous review for the reasons I will describe, although I chose to maintain some aspects. Private clinic where many quality professionals work, however the entire management of this hospital seems to be based solely on traditional, and very clear, objectives: profit! An institution of this nature must, in my humble opinion, regulate its procedures by ethics, above all. But that does not always happen. I do not accept scheduling a surgery with a stipulated price, in prior consultation, and being presented with a bill that ends up being more than double that amount. I paid, it's true, because I didn't take anything that could prove what I'm saying here, even though I had a document at home whose code differs from the one presented to me on the invoice. But the worst part was how quickly the mini-surgery took place. I ended up not extracting all the "signs" (or warts, which is what they are) planned for extraction, thus maintaining a greater risk of spread. Furthermore, he planned to carry out the action through cryotherapy, and not through scraping, which involved a lot of blood loss, marks everywhere, the impossibility of leaving and other constraints. This was not told to me in the preliminary consultation. The way in which we are "deceived", because, in my opinion, that is what it is all about, always begins with an initial consultation, which is long and during which sympathy hides the intention of the true final charge, which, in my opinion, does not take place of the doctor's will, but of the objectives to which workers are currently subject. Here I leave my honest opinion, with the intention that anyone who has a few seconds to read it does not fall into the same "trap". Requiring clear documents, budgets, for example, that stipulate final prices, is fundamental and ends up corresponding to a right enjoyed by users. That cannot be neglected! PS: Oh, and the date set for surgery cannot correspond to an appointment, let's face it! We should be careful, because if we refuse to accept paying for a consultation on that day, the final price will probably reflect this disagreement, due to some other excuse...

Incredible......I waited 70 minutes to be seen by Mr. Doctor José Miguel Freitas! I ended up giving up on the appointment as I was still waiting for them to call me! My Time is as precious as yours..... I will not use your services again!!!!!

What a wonderful hospital. We had a pre-operation visit today, and from the reception to having our nurse consult, blood tests and X-Rays done, each and everyone we saw, were so kind, and explained everything in detail as to what was going to happen step by step to make us feel as comfortable and relaxed as possible. I highly recommend this hospital. Thank you 👍

Referred by Luzdoc to Urgencias on Tuesday 31 October. Everyone we encountered was extremely helpful. Special thanks to Dr Issy and Dr Pedro who reassured me with their professional competence. Nursing staff were very caring. Waiting in such medical circumstances is expected and inevitable. All staff spoke English without any hesitation, for which I am grateful as unfortunately my Portuguese is not to that level. I thank everyone for their assistance and treatment.

Very nice people and very professional doctors at this hospital so the 2 stars are for them. I had a cut in my lip and needed stitches. The very friendly Dutch speaking doctor put in 4 stitches. Good job. But than came the bill. The treatment took 15 minutes, sedation and stitching. The bill: 1100 euro. A totally excessive amount of money for the work done. 2 Years ago I was here also for 6 stitches in my face and than I had to pay around 350 euro. There is something seriously wrong in our society if you wanna make that much money over the backs of people that need treatment. HPA, you should be ashamed. To the CEO of this place, try to look in the mirror and say out loud, 4 stitches 1100 euro, and than keep a straight face.

New to the institute, I am reassured to be treated there. People who listen, full of gentleness and kindness. Returning to these places is quite anxiety-inducing, but when we see how we are welcomed there, we take these moments with more lightness.

The Bergonié Institute is truly at the top on all levels. A wonderful organization, which allowed me not to stress about making appointments. These are grouped together on the same day given the distance from my home. Every department I have been to I have met caring, smiling, gentle and professional staff and let's not forget to say very competent. Top anesthetist and surgeon, thank you.

What to say ? Extraordinary, attentive and competent... just yesterday, I was there; my surgeon, my nurses are more than "on top" of gentleness, smile and everything... if you have serious health concerns, this is the place... if my surgeon retires at the end of this year, I will think of her very much because she is sublime and she deserves "a little" rest - What skill! Thanks to them all.

Living in the Paris region, in March 2023 I performed a colonoscopy at the Clinique Ste Marie (Cergy) revealing the existence of a non-cancerous polyp in the rectum. In April 2023, I contacted Doctor Mourregot at the ICM for a second opinion. The ICM then diagnosed me with stage 3 cancer. Everything is accelerating! Chemotherapy treatment (3 months) accompanied by chemoradiotherapy (1 month) are implemented. To date, I would like to share my experience with anyone who has questions about the care provided by the ICM. I was very well cared for, very well surrounded by a team of competent, professional, thoughtful, attentive and above all attentive doctors, nurses and healthcare staff. I responded very well to the treatments offered. I have complete confidence in this healthcare facility. Good luck to all sick readers and your loved ones but don't hesitate to seek treatment in this establishment! Olivier LALEU

Follow-up and surgery in the context of cancer. Serious and respectful institute. The oncologists, dct fabro and dct quesada, referred me to the surgeon, prof. Colombo, a human professional and very attentive. Intensive care department with little care, same kindness once in the surgery department, apart from the head of department who should be avoided, and who could benefit from training in empathy. Despite this, I remain satisfied and grateful to the institute which has my full confidence.

I was followed by the ICM. I have never seen anywhere else the interest they show in their patient. Everything is coordinated planned. The staff is extremely empathetic, kind and attentive.

This is my experience and includes my feelings. I can't understand many of the reviews here. The employees were more than friendly and helpful. The nurses were all equal, friendly and accommodating. Personally, I didn't have the feeling that there was a lack of skills here. Regarding the food, I have to say that it was more than varied and delicious. In my opinion, the portions are also completely sufficient and if someone is there just for food, there is also a canteen that offers delicious food, no one really has to go hungry here . I would like to thank this clinic very much for doing a good job at short notice and, above all, more than competently in an emergency despite the high volume. Maybe you should stop seeing a hospital as a vacation or a hotel and be grateful that you are helped here. I have absolutely nothing negative to say. The hospital was clean, friendly and competent.

The family doctor sends you to the hospital (emergency ambulance) and you sit there for an hour in the waiting area, only to be told that they don't have a surgeon and they can't do anything. So this hospital is getting more and more ridiculous. 0 stars if it were possible.

The fact that something like this persists in Germany is another sign of our ailing health policy. I was here on a course. I got increasing pain in the left upper abdomen. I tried camomile, heat and pills. When it got worse on the third day, I went to said emergency room. From here a disaster. I was made to wait, then an assistant came, questioned me, took the typical vital parameters, put in an access and took blood and said goodbye. She worked with long artificial fingernails, which I consider extremely questionable and unprofessional in this area. After another hour, a doctor came, asked how things were going, sent me for an X-ray and said goodbye. Two hours later and a few questions, I found out that this doctor is closing time and a new one is coming. This one came too, BUT. He clearly came from Africa and spoke very bad German. He then wanted to do an ultrasound, I'LL GO ABOUT HERE, he prepared everything and then... he couldn't operate the device. He then broke off, saying there was nothing. I asked what the X-ray revealed. He didn't know about an x-ray, but wanted to ask. He came back after a whole hour and didn't answer me, wanted to send me to a room. I asked about the X-ray, he said bluntly, he doesn't know anything about it, but if anything happened, he'd find out. He didn't go into the blood. I released myself, walked to my apartment in pain, packed my bag and drove home. A look at the blood count made me suspicious, my inflammation levels were extremely high (I used to work in the emergency services) At Großburgwedel I drove down because I almost had an accident, couldn't breathe and could hardly sit up straight. I crawled into the emergency room and was on the verge of collapse from the pain. They took me straight away. listened to my story Doubted, looked at the papers and were amazed. If new blood was drawn, asked for the diagnosis "meteorism", I denied this. Ridiculous. I was given tilidin for the pain. I was fine in no time. Blood work came and the inflammation levels were not higher. An ULTRASOUND was done. Water in the pleural space.... That's simple medicine. Neither the blood was detected, the x-rays gone, and no ultrasound... A shame and actually I should sue the clinic!!!

This is the most efficient Hospital I have ever been in. I have travelled extensively in my life, and have been in Hospitals in many other countries. It's also the largest Hospital by far. The staff are friendly, the Doctors are superb. Highly recommended.

I was there because I had problems with my knee the nurses were really nice but one of the nurses really said to me if I just want pills against the pain and then just go home I said I really wanted to see a doctor and waited 4 hours then I got called and waited another hour I got an X-Ray and they just put on an bandage and let me go later I visited another hospital and they gave me a cast then it healed but again the Staff was really nice to me

I’d give 0 stars if I could. Unfriendly nurses. Incompetent doctors. I took my 80 y/o father to the ER, with high blood pressure and a heart failure. A very rude doctor told us repeatedly, that there was nothing he could do. And he actually didn’t do anything!!! He just kept on telling us, to go to his primary doctor.

Prumer

Emergency on sunday morning, professional servis, all in one place, x-rays, ultrasonic, labs, all pretty fast, nice nurses. Do not use nearest first toilet at ground floor, use the other one, check out the paper, otherwise... In general, best solution, if you need a help urgently.

Ok

The worst hospital I have ever visited, the staff is thinking that they can figure what problems are important and which are not. They just thought I have nothing important to work with, so just said to visit another doctor. The next day morning another doctor said that I should have come earlier 🫠 I hope they will be treated like they treat other people!

No complaint about medical stuff. They are kind and very professional as always, however woman at reception with red hair at that info point kiosk at entrance is very arrogant and rude not only to us but while i was waiting there same behavior with all other patients.

The worst hospitalization I've ever had. Mean nurses, no one wants to help, one time I was yelling for help from 16:00 to 20:30 to only be said to shut up. BIG THUMBS DOWN

The clinic was recommended to me in Israel. My mother has non-Hodgin lymphoma, non-GDC. We went to the clinic, already having the Israeli protocol in hand. I would like to note every assistance from the staff of this clinic, namely: Dr. Aronov in professional assistance on technical issues in the treatment of such a complex disease, dispatcher Anastasia for constant contact and sincere assistance on all issues, Vyacheslav for the timely delivery of medicines from Israel. It’s cheaper to order some types of medicines this way than in our pharmacies, I’ve tested it myself. Prices for treatment are really not low, but by regional standards, we are from Krasnodar. In Moscow, believe me, these are standard prices, there is something to compare with. The main thing is that they don’t impose anything unnecessary here, but even suggest what you can do yourself and what you can’t. At least in our case, this was exactly the case.

The staff is very cooperative. I visited the hospital two times with my different friends. One of my visit is in an emergency case, and they treat very well.

Yesterday's emergency reception at the ophthalmology department was quite nourishing... At the reception, the lady told us on the "spokesman" that the doctor was operating and we would have to wait at least an hour. they left it outside where 2 more patients arrived, so we wouldn't all be able to fit in if the weather was bad. The treatment itself then proceeded quickly, the doctor was pleasant, professional and everything went perfectly well.

Super

I was in the emergency room due to a sports injury to my eye, and I can report very good experiences. I knew that I wouldn't be at the top of the priority list (because I wasn't in pain, although it looked pretty bad), but I got in line very quickly. Everyone who worked there treated me with humanity, patience and kindness, both during the traumatological and ophthalmological examinations. The emergency room is cultured (you can read, there is a coffee machine, etc.) and modern (the equipment and the environment are well-kept, new). The tests also went down quickly. I am not saying that I will come another time (because health is important and that no one should be in trouble), but I am saying that then I will work there with an excellent attitude and - as far as I can judge - they did their job professionally. I thank them again.

Emergency is extremely slow. Minimum waiting time is 4-5 hours.

Bravo

I give it 5 because unfortunately I can't give it 10. I went to the emergency room with a referral to a neurologist, the neurologist treated me at the highest level, I wish there were more doctors like her, it would be really great. The lady could have sent me home quickly, but she said she wouldn't let me go home until I had a consultation with the surgeon. What's more, I was also seen by a neurosurgeon, a surgeon and an orthopedist (each of them was also very nice and competent), I also had a CT scan, I was at the doctor's office four times, and her concern and commitment were visible! I could happily wait for my condition with such doctors for a long time and longer!!!!! when it comes to your neurologist, it's only Dr. Marzena Tomaszewska! A doctor by vocation and, above all, a human being! Thank you very much. ❤

Super

Ok

As a foreigner travelling to Prague, this hospital was very helpful. When I got there, the foreign reception was closed and it was hard to communicate with the late at the emergency. Once I was admitted, the doctors and nurses were very competent professionals during my 3 days stay there.

SKIP THIS PLACE! Hospital with old school doctors who see the need to question you inappropriately and then chastise you for coming in after hours with “nothing major.” The attitude in this hospital reflects a pre 1989 mentality when staff were unaware that ever patient is PRIMARILY a client! Go somewhere else; anywhere!!!

Omg! After living in CZ as English speaker for almost 3 years, I finally found the best hospital here. I was here mostly at the cardiology department. Most of the nurses can speak English. Even if they are not, they still try to communicate with you. And ofc, all doctor can speak English. All of them are so patient, nice, and friendly. I was super surprise that I had some chitchat with some nurses during the waiting times. The waiting time is logically make sense. I can simply say, they love their jobs. I can’t recommend anywhere else rather than here :) Best one 😊

I would like to give a massive thank you to Sarah Hoyle, Mr Berber, my whole experience at the Park hospital was fantastic, every step of the way from being contacted by Sarah, admissions, Mr Berber and his team, right the way through to the caterers and porters. I have to say I was made very welcome and treated with respect

Due to the unfortunate pressure on the NHS it's necessary to have to fall back on private care on occasions. My Mum was in this situation and went here for a joint replacement operation. Impressed by respectful and professional manner in which she was cared for. Building interior itself is modern and completely spotless.

I was looked after extremely well at The Park Hospital, and treated with respect at all times. My room was very comfortable and the staff were always on hand for any needs I had, not to mention a joke or two! The food was lovely, a good choice of menu and always beautifully cooked and presented. So my thanks to all of the staff who looked after me, with special appreciation to Mr Henley and his team who were outstanding.

Excellent team. Everyone were professional, did their jobs with so much care, empathy, and expertise, all with cheerful faces. The hospital is super clean, the best I've seen in the UK. Overall, I I've them 10 🌟 Sending a special thanks to Dr Mamidanna, Nurse Ola, Ana, Kumba and Tia. My meal of prawn and mayonnaise sandwich, vanilla ice cream and hot chocolate was like something from a 5* hotel. Excellently presented by an impeccably clean and well dressed kitchen staff (not sure what they're called in hospital) Please keep up this standard. Thank you.

Yes,certainly. My surgery took place on 17/10/23. I was treated inhumanly on the day of admission. I am a diabetic patient. From the time of admission till the time of operation I was not offered any food. It was almost 3-4 hours without food. I was shivering. once I come back from the OT my husband went outside to buy food for me. Only then I had some food before my release from the hospital. I had an follow up appointment on 28/11/23 with Miss Madi which I have attended. She didn't look into my eye with care. She was in a hurry to finish my appointment. It was less than 2 minute. She was busy with her mobile phone. If I knew this earlier I wouldn't come long way for this appointment as I have waited long after the surgery for this follow up appointment. I will definitely not recommend anyone to be seen by this Consultant.

was a really great process from start to finish. good discussions and advice with the consultant / surgeon. discussion from anaesthetist was very brief but reassuring nonetheless. everyone at the hospital for consultations to overnight stay was excellent. and post op care with physio is great too.

Lister hospital is really good. The service was top notch. Staff are great, welcoming with a smile on their face at reception. The nurses and doctors were also super kind. The nurses made sure every small details were checked twice. I feel like i have been very well looked after. I had 2 procedures under GA and honestly everyone was so nice. The room was clean with a nice view of the bridge. Excellent choice of food. felt safe and in good hands. Thanks to everyone at Lister Hospital Chelsea

Very good hospital - I was there for a Day Procedure, but it went very smoothly. You do feel assisted and reassured all the way, from when you enter the hospital to when you leave the hospital. Nurses are very caring and attentive. It has been helped me getting through the day and would certainly put the Lister Hospital onto my top hospital list should I ever need to go back to hospital (I hope never again though !! Hospital is nobody's cup of tea :)

I feel grateful with the excellent service of the Lister Hospital Chelsea, the group of nurses, doctors, cleaners and the banqueting team are incredible! I stayed 2 days and they made me feel very welcome and cared. Especial thank you to Dr. Albin for her great support.

I have recently had a total hip replacement, carried out at the Wellington Hospital. I found the standard of care excellent at each stage, from the scan, to the pre admission meeting to my inpatient stay. The nursing staff were kind, supportive and friendly. My room was comfortable and the food was amazing,. Before I went I read the reviews on here and was surprised by the range of comments. I think some people have very unrealistic expectations of a hospital stay. This place is great!!!

I visited the Wellington for a scan and consultation. From the first meeting with the reception staff, everyone was extremely welcoming and helpful. The staff answered all my questions clearly and in the right amount of depth. I felt able to trust them immediately and my confidence grew as the process moved forward. I have no hesitation in recommending the Wellington as a first class centre for excellent healthcare

A phenomenal team that CARE deeply about their patients. Every visit to the Hospital….I am received with Love and dedication. Simply beautiful service. 😊 Thank you for your Love and kindness. ❤️

I don't recommend it at all!, As several previous commenters did. It proves a deliberate deceptive and exploitative procedure that they collect the money in advance because they know that the person is sick, i.e. tired of the long wait in the crowd of non-paying patients, possibly covid or something else catching an infectious disease, he leaves them anyway. And of course the "kissers, friends" enter before you, even if they arrived after you!

I was completely satisfied with the service, everyone was kind and helpful from start to finish.

I have been struggling with my gall bladder for 9 years, neither in England nor at home, not a single hospital has undertaken my operation. Then they recommended this hospital. God bless the people who work here. Special thanks go to assistant professor Dr. Attila Paszt, who performed the surgery. It's a shame that I can only give 5 stars, because I wouldn't stop at 100.

I came to the hospital with a sharp pain in the ear, everything was alright at the start but after 1 hour my ear started hurting more and I started losing my hearing, after 3 hours I started crying because of the pain and they didn’t even care, they just walked past me and ignored, i honestly don't recommend this hospital to anyone, it is disrespectful to wait for a doctor for like 4-5 hours.

This wonderful place gets better every year. Some buildings get renovated, and some get built from scratch. Medical stuff gets multiple training to keep a professional and modern degree. Special thanks to @LizetePuga on tasty and beautiful food (children love those (and parents too)).

Huge hospital, based on long history. Enthusiastic and friendly personnel, despite long working hours. No doubt, there are a lot of things that could be better. But still - this is the best we have, and I'm proud there's BKUS in Latvia, Riga