Extracorporeal membrane oxygenation (ECMO) in 15 clinics in Albania, Bosnia and Herzegovina, Croatia, Cyprus, and 8 other locations

I booked an appointment via their online platform with the Diagnostica d’imatge department, because I needed to take a MRI exam for my leg. In the online platform I uploaded my traumatology doctor’s referral where it says I should have two MRI exams taken, one in a rested state and another one after running for 20 minutes to see the difference in my muscle. I even sent the referral via email to the Diagnostica d’imatge department in order to make sure they knew about the fact that I need to make two exams and not only one. They didn’t answer to that email even though I asked for confirmation of receipt. I had no luck reaching the right department via telephone because I don’t speak Spanish or Catalan so well so I gave up on trying to get a confirmation that way. Anway, when I arrived on the day of my appointment, the secretary in the Diagnostica d'imatge department told me that I should have booked two appointments instead of one and it was a problem, but she will try her best to find a solution. I was afraid because I came to Barcelona only for this appointment (I live 3 hours away from the city). After waiting for around 20 minutes the secretary (her name was Andrea, I think) called me and confirmed that I can take the two exams one after the other right away! Eventually everything turned out well and the staff was super friendly, even when I only spoke English. Big thank you again Andrea you saved my day!! :)

Excellent service . Professional doctores and they take care of their patients in a very human way

Im calling all day to cancel an appointment with traumatology, no answer all day, it's been always like that i have to keep calling for hours maybe they pick up the phone, but today no one pick up the phone.

AVOID - sat in emergencies waiting room for 7 hours with blood pressure 200/119 without being attended. The receptionists are rude and stated that since the pandemic more people have opted for private healthcare but the hospital won’t employ more staff. I showed my mum one video during the 7 hour wait where the video has literally 4 sentences and the skinny frustrated security guy ironically shouted at me from the other side of the room in front of everyone that no videos are allowed to be played instead of approaching us discreetly in a professional manner. My back is in so much pain from their poor facilities and waiting time that I shall have to book an appointment with the physio this week. I believe that the national health care system hospitals have higher standards than this private hospital. Awful, like someone said in the reviews a few weeks ago, I will go to IMED in Elche in the future. I also saw people who have private healthcare insurance being left until last and people who had to pay upfront were given priority.

Clara in Patient Care is very helpful. She is kind and sympathetic. She managed to get me an emergency appointment when I was struggling with pain and needed to see a consultant urgently. A really lovely lady. Thank you Clara.

I went to the Hospital a couple of months ago. At the reception desk I felt a pleasant attitude towards myself as a client; the administrator Karina served me. Everything is prompt and attentive. I really enjoyed my visit to this Hospital.

Not as professional and friendly as they promote, all about earning money from you or your insurance but with very little care or treatment. All year with appointments and specialist for cancer an tumours ,scan after scan but not any diagnosis or treatment and suffering with swollen eye, colour change, nose and cheek burning pain and insane pressure on head and face but still no help , even though colour change on scan for my rights side of brain , cyst inside my face and gigantic problem at the back of my head and they say no problem and haven’t operated or treated. I hope I’m not dying but still don’t have any diagnosis or confirmation of anything.Now thinking I need to go to another country for help ? Wouldn’t recommend to nobody?? They won’t do anything about these reviews and even give the same answer to each person.

Avoid this hospital! I had to visit the hospital because of a sinus infection, but was rushed into several entirely useless procedures just to hike up the bill. The whole experience was horrible with unfriendly and rude staff. However, the worst part was that a nurse stole 340 euros from my purse in my handbag that I left in the examination room with the nurse when I was pushed into a toilet for another useless test. The hospital operations reeks of scamming people in every possible way. Despicable behaviour preying on people in a vulnerable situation.

Avoid this hospital My husband was admitted to this hospital in 2021, 2022 and 2 days ago. In 2021 I visited him on a Sunday, and he was on the floor (with a broken leg) trying to get onto the sofa, to get out of the window as he was hallucinating. He was on the second floor! The window was then closed and locked but no-one had noticed my husband on the floor, which is a worry. I then had to push for a brain scan, which, according to Xanit showed nothing abnormal. He has now been diagnosed with dementia at Guadalhorce hospital, so I chose to go private again to make things happen faster. We saw a neurologist at Xanit who said he should be hospitalised. When we arrived at the hospital it took over 20 minutes to park as the car park was full, then when we got to reception there were almost 35 people in front of us. We were over an hour late to get to our appointment and then the computers went down!!! We had to go down to Urgencias to be admitted. They told me he had to go to a hospital in Malaga. I then had to go back to the neurologist, as Urgencias refused to call him, and he told them to admit my husband. There was an amazing lack of communication, and the girl who was in triage was basically rude. We were then subjected to a 2/3 hour wait, then taken to a surgical ward where the nurses all moaned about the fact he was being taken into this hospital. I speak and understand Spanish so was very aware of the things being said and I am absolutely horrified at how we were treated. He was hospitalised on Wednesday, and we were told he would get an MRI and CT scan. My husband was aggressive, and I was told I had to stay with him 24/7. This is not why I’m paying private health insurance. I was told there are insufficient nurses to deal with all the patients they have, so I had to stay. The MRI and CT scan didn’t happen as the machine had broken down!!! My husband was very agitated, and the neurologist and I agreed he would be better at home. Therefore, we had to make an appointment for the MRI and CT scan (29th November) I waited over an hour to make this appointment, while my husband was in his hospital room. There were 6 people in front of me, and one person in reception, who decided to deal with people who jumped the queue and one friend (I think Fran was his name). Reception staff are awful and provide terrible customer service. They wander away on their phones when they feel like it and don’t appreciate that people visiting the hospital may be dealing with life and death situations. They are abysmal and need training. I see from these reviews this has been going on for over a year, so I’m not sure if my comments will make any difference at all. Absolutely shocking service. On a brighter note, when you actually get to see a specialist, they are amazing.

I came here at 9 : 15 am . still waiting and now it's 12: 00 pm . I told them that it's urgent I can't wait . i have stomachache. Being a foreigner is not easy in Croatia 🙂 Please don't expect good reviews from foreigners 👎

Banana Republic of Croatia, nonfunctional, corrupt and messy. That is the summary of your wonderful hospitals.

They are the largest hospital center in Croatia and have the best equipment. That's the biggest plus. After that the personal is overworked and somewhat rude; and it gets worse and worse as they climb the hierarchy. Organisation overall is mediocre and dictated directly by politics, failures in organisation are then blamed on the people who work there.

No matter why you are there, you cannot go wrong with the professionalism you’ll find. We have experienced the top of the scientific excellence added to the greatest humanity. Thank you for being there to cure the children every day!!

Super fast, got in with my 1y 7mo daughter who swallowed a plant (brome) that got stuck in her tonsil, went to triage who registered her and 5min later got called in. They checked her lungs and ears properly, then her throat, some other doctor colleagues got called in to help hold the baby, they removed it in 2 minutes, they finished writing up her file and we left. Overall it took 20-25min from when we got in to when we got out. Thank you so much!

As a tourist with a sick child, I'm blessed to be directed by the taxi driver to this hospital. We received great care from Dr. Ferro Valencia, and the staff and fellow patients have been super nice too. Some tips for parents like me who don't understand any Italian: 1. Proceed to the emergency department with a red label, there an English speaking staff will be able to direct you to the right department. For us, we were directed to take COVID test first. 2. At the COVID test location, they actually take notes of your symptoms too, and give you a number. Your remaining visits to different departments will all have this number be called upon. 3. The hospital consists of several buildings with different colored labels. Only the emergency department is labeled red, and also functions as triage. When your number is called again, it is usually the case that you will be directed to a numbered room inside the emergency department. From there if you need to go to another building, they'll tell you the color or have a staff guide you. Not many nurses/staff understand English, but they've all been very nice and helpful. Within each department among 5-6 people, usually at least one person speaks good English. It's a really busy hospital, so the staff/doctors might not be so attentive, but if you reach out, they'll be so helpful.

Great people. Great view.

This hospital specifically just for children, 20 different division on large space in front of the best view the sea. helpful doctors and nurses.

Famous hospital for children. Warning: for urgencies, the waiting time can be quite long

Private hospital, one of the top in Athens.

This bunch of idiots organize the covid rapid test in the international airport of Athens with only 2 (two) operators to do the actual work (but 4 to take payments). It takes 2 hs for a 10' work and then people miss their flights. Update Furthermore: thieves. They do tests to kids under 12 even though not necessary.

Nasty experience at their Corona testing center at AIA. We prepaid the tests online and still had to wait more than one hour for a simple rapid test. Somehow the prepaid line moves slower than the normal line. That's partly because they accept also people who have not prepaid in advance in the same line and they don't turn them away. The test itself is rather quick, the two testing lines sit around doing nothing because the 6 desks cannot send them people fast enough (it takes roughly 5 minutes per person to scan qr, look at documents, print consents, print labels etc). Then you have to queue for the results because that is actually quicker than receiving them on email (pictured). If we would have waited for the mail I am not sure we would have made it to the flight. I would recommend to come about 4 hours before your flight to be comfortable.

They were really kind, respectful and fast. The main doctor spoke English great! We went to the emergency room on Sunday, but they were fully ready! Thanks

They should say it's closed on sundays, I walked around all the hospital surroundings trying to find an entrance over 40 minutes walking and nothing, every single gate was closed had a medical emergency.....

It's a massive/impersonal hospital so I shouldn't have expected much. My first interaction was booking the appointment (waited over 2 hours to do so), upon which I approached the sportello and the woman just stared at me - literally no words. As I asked for the appointment to be booked, she took my paperwork without saying anything, printed out the confirmation and still said nothing - not even an explanation of when, where the appointment was, etc. I have never had such an intensely impersonal and rude interaction (or lack thereof lol) for something so nervewracking. Really not looking forward to the actual appointment with the doctor if this is what the staff is like. Awful. You'd think someone working in a hospital would even *attempt* to have an ounce of empathy, but no not here.

The best ever experience on my delivery stay🤗💐. Even though i'm not italian speaker they still managed everything perfectly and communicated in english. Best doctors, nurses, and all other staff. Superb service. Healthy food. Happy & comfortable stay. Thank you for making my delivery experience smooth, unforgettable and perfect! Much love! 🙏❤️💐

I have to thank to doctors and nurses for saving my fiancé’s life when having acute pancreatitis. Everyone was very nice and kind, there was no problem talking in English, doctor and nurses were all very emphaticand kind. The emergency came in 30 minutes, after arriving to hospital my fiancée got help immediately. Thank you for doing your job on 100%!

One the best hospitals in Tuscany. Particularly, I’ve found the staff incredibly helpful and emphatic. Differently from other places in Italy where foreigners are often looked down and staff doesn’t even try to speak English or give simple directions, I’ve personally witnessed nurses trying their best to give clear concise communication in English to help out foreigners looking for a specific exam.

The hospital oncology is careless and amateur. They mistreared and misdiagnosed a friend of mine for months with cancer. They told him he is fine, whereas he had severe abdominal pain. What kind of doctors work there? Have they not sworn to do no harm??

They just don’t have the knowledge to be doctors or nurses. Sadly, all the hospitals in Spain are like this. You can find some good specialist and surgeons, but that’s about it. Free healthcare=Poor quality.

I have been in Emergency hospitals here in Spain, was first time I got decent treatment, from receptionists, nurses and doctors was perfect the attendance. Do not give 5 stars because they did not make any treatment, because was not my reference Hospital. I think it¨s absurd, anyway was the best I have been in Spain so far.

Worldwide reference in hematology. Very professional and commited doctors. Nurses are simply amazing. Would recommend it hundred times

Worldwide reference in hematology. Very professional and commited doctors. Nurses are simply amazing. Would recommend it hundred times

I'm sure the doctors are good, but reception is slow inefficient most of the windows are closed and the few people there are are gossiping with each other instead of accepting patients. I went 3hours early to be sure to have my prebooked Cardiology appointment and arrived at the nurses desk at cardiology an hour before as I needed an ECG. The rude nurse laughed at my booking and asked me if I booked it myself. Yes I answered but I need the booked ECG as that's what is writen on the doctors door. She threw my sheet to one side and said we will call you 45minutes later noone called I went to ask her again. She told me to sit down. They the 4nurses were all chatting together and doing nothing. So the time came for my cardi

Great experience. Went there on a Sunday evening urgently for our kid. The paediatrician on site suggested that a specialist should see her. They called him and he was there just for us in less than an hour.

Exorbitant prices were charged for a single D-DIMER blood test. We were charged 120 euros for this test, whereas at a private microbiological practice in the heart of Thessaloniki, without any insurance, the cost was only 10 euros. If you need to undergo basic blood tests, it's advisable not to choose this facility, unless you have private insurance. Furthermore, the staff responsible for blood sampling seemed to lack experience, and they appeared quite inconvenienced when I requested the use of a smaller needle.

Truly grateful to this hospital, my mother has been receiving treatment there for the past year and a half. The oncology department as well as the department dealing with international patients have truly showed exemplary service. The doctors that have helped us have been beyond amazing and I would not have chosen any other hospital. The nurses have also been helpful, joyful and kind. We now do all our medical services there, and travel cross country to get there, including myself and other family members.

The surgery area and staff were great, the room was clean, and the doctor and nurses were very efficient. The rest of the ground floor public area was dirty, especially the toilets, where there was no toilet paper and no hand drying facilities. There was no hand sanitiser throughout.

Went after a hart attack and needed a triple bypass. Everthing was no problem and staff very frendly three days of tests opration on the fourth taken home by amblance a few days later. Would highly recomend if your are having a hart attack.

Great experience with the oncology department at Hospital Del Vinalopo. I was diagnosed with a breast cancer by Dr Lucia Hernandez Sanchez who was sensitive and knowledgeable. The surgery went well and appears to have been successful. All the support staff was very helpful and professional. They ensured I had a smooth preparation for a surgery. I appreciate that my oncologist, Dr Pablo Salches Ortiz, not only speaks English language but also listens to my concerns, taking time to go over the diagnosis and treatment options clearly. I felt comfortable and relaxed throughout all my treatment. I would highly recommend this hospital.

Super

Excellent care by the cardiologist and the ancillary staff. Very professional, knowledgeable and humane. Up to date equipment and facilities.

For foreigners, a real ripoff. I came in with a trivial problem, they did the trivial thing, and charged me 400 euros for something that is not even worth 150. I would have paid less than 150 in Switzerland, where I come from. They just took advantage of me being in pain during my holidays and coming to them with foreign insurance. A shameless ripoff.

My husband underwent surgery at this hospital. Superb vascular surgeon of world renown, hence going to Spain. Excellent surgery/surgical results and immediate post op care (first few hours) but thereafter care was appalling, too few nurses, alarm calls very slow to answer, food absolutely disgusting (almost inedible), private room not cleaned daily, towels/sheets not changed. Had to beg for sheets to be changed due to blood leakage from a drain and then had to wait and wait. Wanted more soap for the bathroom and was told the hospital had no soap! Administration is very sloppy and disorganised and manager ineffective despite complaining about the poor service. Only interested in taking the money asap. For self funding private patients I would never recommend this hospital (not even worthy of the one star I had to give). Bar the successful surgery and a very fine surgeon, it was dreadful and I would not want any patient to be treated as my husband (who is a retired UK consultant surgeon) was; it was a disgrace and way below the standard of UK private hospitals.

If I could give it a zero star I would. The client service is beyond bad, there is horrible management and is incredibly disorganised. I spend 2 hours in the building being bounced from floor to floor, department to department. All this to no avail. Furthermore, they scheduled a vaccine appointment for me to the 8th of August. When I arrived, I spent yet another hour in the building being bounced from floor to floor. Only to the be told the department that does vaccines is closed today. SO THEN WHY DID YOU SCHEDULE ME AN APPOINTMENT FOR TODAY. No one takes accountability, everyone shifts blame and no one ever has answers.

As someone who's Spanish is a bit limited, huge thanks to the two lovely receptionist's. They were able to give invaluable help, especially sorting out issues I had with DKV.