Revision ACL reconstruction in 2 Orthopedic surgery clinics in Kraków with additional parameter

This is not a review for the clinic, but rather the orthopedic store attached to it. My friend tore her ankle tendon and was treated with great care and professionalism by the doctor. We needed to buy a brace for the ankle and the consultant at the store sold us the wrong size (even after we actually tried both sizes on!). When we returned to change the brace to the proper size the consultant refused to do it and denied his mistake, saying: "I said it 'might' fit, not that it will". We had to buy another brace for $50. Its a shame that the company that has such high standards for treatment wastes the hard-earned reputation on incompetent consultants at the store.

Super🙂

I really appreciated the doctor.

Payed online for antigen test. Came for the scheduled time. They wouldn’t able to did it in time, so I had to wait. After this they did NOT ANTIGEN, but PCR test. As a result they told that I should wait even more, to do the Antigen, which I’ve paid in advance, they had to know about this. At least it was cheap

Easy and quick service.

Quick covid test

I had a gastric sleeve procedure at that clinic almost a week ago, and the entire experience has been excellent. From the initial contact before the operation to its conclusion, everything was impeccable. The clinic itself is spotless, and the care provided by the nurses is unparalleled. They are extremely attentive and warm, ensuring I felt well-taken care of at all times. Their professionalism is evident, and it's clear they adhere to European protocols, underscoring the clinic's quality. Every staff member's attention towards me was top-notch. I couldn't be more satisfied. Now, almost a week post-operation, I feel wonderful. I haven't experienced any discomfort beyond what's expected, and everything is progressing smoothly. If I ever need another surgery in the future, I wouldn't think twice about returning to KCM. Thank you Sara for your care and my love to all the nurses who have cared for me, they have all been very sweet to me!

I recently had reconstructive surgery at KCM Clinic, and I can’t express enough how grateful I am for Sara’s incredible care and support. Her proficiency in English, a rarity in a primarily Polish-speaking environment, immediately put me at ease. But it wasn’t just her language skills that stood out; it was her warm smile and genuinely friendly demeanor that truly made a difference. From the moment I arrived, Sara consistently checked in on me to ensure I was comfortable and had everything I needed. Even when her shift ended, she made sure I was left in capable hands, reflecting her commitment to patient care. Remarkably, Sara took the extra step to message me during my entire stay, including post-surgery, to check on my well-being. Her compassion isn’t just reserved for individual cases; I witnessed her interacting with other patients, where she displayed the same level of care, warmth, and humor. It’s evident that her attitude isn’t just professional; it’s profoundly human. I firmly believe that Sara’s hard work, attention to detail, and compassionate care significantly contributed to my successful recovery. I sincerely hope this review not only serves as a testament to Sara’s excellence but also leads to the recognition and promotion she so richly deserves.

Five months ago, we sought healthcare services and were requested to make an upfront payment of 9000 EUR. We complied with the payment. Additionally, an administration fee of 200 EUR was mentioned in case our travel plans changed. Regrettably, circumstances prevented us from traveling to Poland for the medical care. Despite this, the hospital declined our refund request and intends to retain the full 9000 EUR, despite not providing any services. Our attempts to contact them by phone have been unfruitful. Based on this unfortunate experience, I cannot recommend their services. I'm now considering escalating the matter to the Ministry of Health in Poland and prominent news agencies

Full professionalism.

Opinion on private family natural birth. Premium package. It was my second birth. The first one was at Medeor Hospital in Łódź, which I remember much better even though I didn't pay for it. There I experienced warmth, respect and understanding that was often lacking here. I went to the hospital after 6 hours of painful contractions with severe pain. I was seen by a doctor who from the very beginning called me "you", treating me with contempt. I don't remember his name, but I think he introduced himself as Marek (I think it was Dr. Marek Korożan, but I could be wrong because 2 years have passed since the birth). Based on the CTG results, he said that I was not giving birth at all, but since I had already come from far away, I should go to the antenatal room and go to sleep, and that I would definitely not give birth in the near future. At the very beginning, I felt like an intruder and a bother of four letters. I spent several hours in the room with my husband - of course, not sleeping and fighting contractions. After a few hours, a midwife (Ms. Joanna Miłosz) came and asked if I should be examined. I agreed. It turned out that I was 6 cm dilated and they asked if I should give anesthesia. I remember the midwife fondly. The anesthesiologist was also very nice and tried to relax the atmosphere while administering anesthesia. Morning came and with it a change of staff. Another gynecologist was very cold and unpleasant. When the anesthesia was removed and I started to complain about my statement that it hurts, I heard that I had pain when I was lying under anesthesia, and now it doesn't hurt at all, so I shouldn't say that because it's not true :-) Childbirth after anesthesia lying down despite my willingness and strength to give birth in a vertical position. While pushing, I heard some sarcastic and embarrassing comments from this lady (I unfortunately didn't remember her name). I felt very uncomfortable. Even on the National Health Fund, I have never been treated so disrespectfully and unpleasantly. When complications occurred, fortunately Dr. Chmyłko and Dr. Wnuk came and alleviated the unpleasant atmosphere. The birth was difficult and had complications, but thanks to them I felt cared for and safe at that moment. I also remember the doctor fondly. med. Anna Lew-Tusk - a neonatologist who took great care of our daughter when it turned out that her test results were not good. Postpartum care was generally okay, but despite my high temperature (infection) and the baby crying all night, I was not offered to take the baby so I could rest. Despite the completed birth plan and my clear objection to it, an injection of vitamin K was administered, later claiming it was by mistake. Other objective facts: comfortable beds, nice maternity room, good food. Due to complications for me and my daughter, we stayed in the ward a few days longer and I did not pay anything extra for this. My memories of giving birth are rather unpleasant. I paid for a private birth to avoid unpleasant situations and give birth in harmony with myself - my expectations were definitely not met. I wouldn't choose to give birth at Swissmed again.

Last week I had a planned CC in Swissmed - breech position. I am very pleased with my choice, the medical staff was very nice, everyone answered my questions, doubts and explained them. My husband was able to be with me during the surgery, after the surgery the care was also very good, the midwives and neonatal nurses were very helpful, kind and understanding. The doctors were also very nice and patient. I recommend

Doctors nice and competent however ladies on the phone rude and not helpful… they instruct you before you even explain what is the problem and have ZERO understanding and patience for family of patients. we paid for the test we did not get results on, trying to get through to the doctor on the phone- impossible. I do not recommend this hospital unfortunately due to poor customer service.

My opinion about the Golden Care Clinic is five :-) The receptionists are very polite and inform us exactly what we want to know before the tests. There are often situations when a patient cancels an appointment and we have the opportunity to schedule tests sooner. The doctors examine everything we have doubts about very carefully, are very polite and help us with a sincere smile. You must remember that the Golden Care Clinic is a private clinic, I recommend that you always ask carefully after the examination about medications, allergic conditions, the course of the disease, methods and duration of treatment. This will prevent stress, bad comments and more money spent. I recommend.

The staff first postpones the visit to an earlier time (which forces me to change my plans) and then it turns out that there is another delay. Moreover, loudly informing the patient about additionally paid tests during the visit in a full waiting room is not very comfortable.

Quiet, peaceful - no crowds, no shouting or rushing. Great employees - positive attitude towards the patient, ready to help (greetings to the receptionist from 19/10/23, very nice and helpful, and to the nurse ;)

I was with my child in the hospital due to a procedure under general anesthesia. Starting with the receptionists: nice, helpful and professional. Admission to the ward went smoothly, nurses provided exemplary care. The ladies had a great approach to the child and their behavior significantly reduced the stress of the child and the parent before the procedure. The preparation for anesthesia itself was well organized - the parent could be with the child until the last possible moment before entering the operating room and immediately after the patient woke up. The food is very good - a variety of breakfasts and dinners (vegetables, cold meats, cheese, yogurt, etc.) and enough for both children and parents. Doctors are patient, helpful and cordial. I give it a well-deserved 5 - the child only shed tears before leaving - that it's over and it's time to part with the new friend from the room :)

The appointment was made for a specific time of 2:20 p.m., but on arrival it turns out that the doctor is not there yet and it is not known when he will be there. A queue of 10 people, some with an appointment for the same time. No information from the clinic about the situation before arrival. I asked for a refund, if someone doesn't have time to wait 3 hours for their turn, I don't recommend it.

Although I only had an MRI in this hospital, I had a really positive impression. Everyone is very nice :) the hospital makes an impression, everyone should look like that. And most importantly, the deadline very soon (and on the National Health Fund)

called in just now to book an appointment .the representative just hung up on me after I asked if she understood english.

From the initial blood test right the way through to post treatment, all staff were fantastic. Highly recommend.

Surprisingly polite staff, the guy there was so nice to talk with me in english although I spoke in polish at first. More than satisfied with the experience there😁