2 clinics in Pozuelo de Alarcón

We cannot be more grateful to the entire team at this center. 33 days one after the other pampering us, taking care of us and worrying about every detail. All of them, absolutely all, tremendous professionals with an enormous sense of empathy towards patients. From the reception team to the doctors, technicians, nurses.... None of them have lacked a smile in the 33 days. And you have to see them taking care of the children. Infinite thanks to all. That moment bells forever in our hearts. All magnificent but special mention to Isma, always attentive to our coffees

My Little Superhero was here in June and July. And the humane treatment was spectacular. Incredible I have no words of gratitude to the entire team. To make it so easy and that my little one wants to go downtown. Thank you all so much ❤️❤️❤️

I can only say good things, excellent staff and very professional, approachable, attentive, friendly, etc. Without a doubt, a great place where you feel cared for. In the technical and professional aspect it is the best within its specialty. Thank you very much for making my time at the center very bearable and satisfactory. THANK YOU...

My husband underwent surgery at this hospital. Superb vascular surgeon of world renown, hence going to Spain. Excellent surgery/surgical results and immediate post op care (first few hours) but thereafter care was appalling, too few nurses, alarm calls very slow to answer, food absolutely disgusting (almost inedible), private room not cleaned daily, towels/sheets not changed. Had to beg for sheets to be changed due to blood leakage from a drain and then had to wait and wait. Wanted more soap for the bathroom and was told the hospital had no soap! Administration is very sloppy and disorganised and manager ineffective despite complaining about the poor service. Only interested in taking the money asap. For self funding private patients I would never recommend this hospital (not even worthy of the one star I had to give). Bar the successful surgery and a very fine surgeon, it was dreadful and I would not want any patient to be treated as my husband (who is a retired UK consultant surgeon) was; it was a disgrace and way below the standard of UK private hospitals.

If I could give it a zero star I would. The client service is beyond bad, there is horrible management and is incredibly disorganised. I spend 2 hours in the building being bounced from floor to floor, department to department. All this to no avail. Furthermore, they scheduled a vaccine appointment for me to the 8th of August. When I arrived, I spent yet another hour in the building being bounced from floor to floor. Only to the be told the department that does vaccines is closed today. SO THEN WHY DID YOU SCHEDULE ME AN APPOINTMENT FOR TODAY. No one takes accountability, everyone shifts blame and no one ever has answers.

As someone who's Spanish is a bit limited, huge thanks to the two lovely receptionist's. They were able to give invaluable help, especially sorting out issues I had with DKV.

I recently completed my treatment with Dr Belinda at Sonrisa. I am not very fond of the dentist but her reassurance and total professionalism ensured my new smile was a painless as possible and I couldn’t be happier Thank you (I will never use another dentist) 😜

Thank you Sonrisa for the absolutely superior treatment and service you provided. While on vacation I had a hard fall and hit my mouth on stone stairs. I broke an existing crown and four other front teeth. I chose to contact Sonrisa because of their good reviews and also that I would be able to communicate comfortably in English. I am so glad I did. They gave me an emergency appointment almost immediately and were so kind, especially Raquel, as I was pretty shaken up. Their office is ultra modern, welcoming and immaculate. Dr. Belinda Pamos was compassionate, very professional and reassured me that she could repair all the damage. A week later, once my cut mouth had healed, I had temporary bridges and after another week I received permanent crowns on three top teeth and a permanent bridge on the bottom. Really, Sonrisa Clinic deserves more than five stars, I honestly believe I had a better experience here than I would have had at home in Canada. I am so pleased with the results, my teeth have never looked so good! Thanks again to you all.

To share my experience here about this amazing team at Sonrisa is my duty because they all deserve more than 5 stars! Dr. Belinda is knowledgeable, precise, calm and honest about your dental needs. My treatment went very well and I got a perfect fitted crown after 8 months waiting from loosing a tooth and getting an implant in California in the process of moving from one country to another. I also got my teeth cleaned with Bella, Dr. Belinda's hygienist, who is so gentle, comprehensive and compassionate! And Raquel, Dr. Belinda's assistant, being so prompt in responding to emails, to phone calls and any question you may have, she is the first to greeting with warm welcoming smile! I am very grateful to be finding this Clinic. I feel very safe with them and I appreciate enormously how they keep it extremely clean and tidy!

2 yrs ago i used this dentist who led me to believe route canal filling was solution , problem was they did the wrong tooth, infact it took 3 attempts to get it right, a cost of €1,256 which meant 3 route canal fillings , 2 of which on good teeth that was not required, 1 yr later had to have extraction of 1 of them due to being in agony pain , abcess as not all route was taken. Today another year later the other route canal is cracked so badly i cannot save the tooth and now need extraction which leaves huge gap as this is next too where last extracted tooth was taken. so had to opt for 2 implants at a cost of €3.544 , needless to say not using the the smile dentist,

Thanking Gry dentist so much for her Wonderful treatment and sending me to the Specialist so quickly.Enjoying my time with Son in Scotland see you for check up September.Kind Regards Morag Tindal Los Balcones.

Great place. I had a difficult case. Doctor Tor Oppedal is fantastic, a marvellous doctor and a sincere, friendly and reassuring person. Lovely atmosphere in the clinic with helpful and smiling staff. Highly recommend!

I can't praise this dental practice enough. I had cause to visit in an emergency recently while on holiday. The staff were so friendly and helpful and went out of their way to help me so that I could enjoy the rest of my holiday. Thank you so much.

I arrived at the place before the agreed date, so as not to waste the doctor's time and fill out the documents. After completing the formalities, I waited for the time of the appointment. Unfortunately, 20 minutes have passed since the date of the appointment and no one deigned to be interested, to inform why the visit is delayed. Next time, please respect your customer's time, it is an invaluable resource. I felt offended because it was a show of disrespect for me.

Am staying locally and had a dental emergency. I was offered an appointment that day. On arrival was made to feel welcome. Staff very friendly and professional. They fixed my tooth and dealt with my fear of dentists in a caring manner. Would definitely recommend this dental practice.

My experience at the clinic has been amazing. Dr. Gallagher and his team are really diligent, caring and professional. I received a thorough diagnosis and treatment plan that was minimalist and practical. The treatments themselves have been comfortable and successful which I am super grateful for. I feel so lucky to have found a dentist I can trust in Barcelona having recently moved from Ireland. Thank you 🙏

Honestly a great experience – the team here is fantastic! After Dr. Alistair Gallagher determined I needed a root canal procedure on a Friday, he was able to work on my molar the following Monday. Dr. Gallagher is very knowledgeable, and put my mind at ease as he talked me through every step. This was one of the gentlest root canals I have ever had. Thank you so much, you wonderful people!

Very pleasant dental clinic! Fast and easy communication over whatsapp, and friendly receptionist. The dentist himself was very friendly as well, explained every step of what he was doing, and made it a very comfortable visit. Faire prices as well.

Genial!!!

I’ve been going to this clinic a couple of years so far and I’m very happy with the service. The staff is very pleasant

Just had a very nice experience cleaning my teeth here. Thank you Miguel. He is very nice and gentle while cleaning the teeth. And gave nice suggestions for my teeth hygiene and health. Remembered! Next time, i am going to see a doctor here, hopefully he will be nice as well.

Not as professional and friendly as they promote, all about earning money from you or your insurance but with very little care or treatment. All year with appointments and specialist for cancer an tumours ,scan after scan but not any diagnosis or treatment and suffering with swollen eye, colour change, nose and cheek burning pain and insane pressure on head and face but still no help , even though colour change on scan for my rights side of brain , cyst inside my face and gigantic problem at the back of my head and they say no problem and haven’t operated or treated. I hope I’m not dying but still don’t have any diagnosis or confirmation of anything.Now thinking I need to go to another country for help ? Wouldn’t recommend to nobody?? They won’t do anything about these reviews and even give the same answer to each person.

Avoid this hospital! I had to visit the hospital because of a sinus infection, but was rushed into several entirely useless procedures just to hike up the bill. The whole experience was horrible with unfriendly and rude staff. However, the worst part was that a nurse stole 340 euros from my purse in my handbag that I left in the examination room with the nurse when I was pushed into a toilet for another useless test. The hospital operations reeks of scamming people in every possible way. Despicable behaviour preying on people in a vulnerable situation.

Avoid this hospital My husband was admitted to this hospital in 2021, 2022 and 2 days ago. In 2021 I visited him on a Sunday, and he was on the floor (with a broken leg) trying to get onto the sofa, to get out of the window as he was hallucinating. He was on the second floor! The window was then closed and locked but no-one had noticed my husband on the floor, which is a worry. I then had to push for a brain scan, which, according to Xanit showed nothing abnormal. He has now been diagnosed with dementia at Guadalhorce hospital, so I chose to go private again to make things happen faster. We saw a neurologist at Xanit who said he should be hospitalised. When we arrived at the hospital it took over 20 minutes to park as the car park was full, then when we got to reception there were almost 35 people in front of us. We were over an hour late to get to our appointment and then the computers went down!!! We had to go down to Urgencias to be admitted. They told me he had to go to a hospital in Malaga. I then had to go back to the neurologist, as Urgencias refused to call him, and he told them to admit my husband. There was an amazing lack of communication, and the girl who was in triage was basically rude. We were then subjected to a 2/3 hour wait, then taken to a surgical ward where the nurses all moaned about the fact he was being taken into this hospital. I speak and understand Spanish so was very aware of the things being said and I am absolutely horrified at how we were treated. He was hospitalised on Wednesday, and we were told he would get an MRI and CT scan. My husband was aggressive, and I was told I had to stay with him 24/7. This is not why I’m paying private health insurance. I was told there are insufficient nurses to deal with all the patients they have, so I had to stay. The MRI and CT scan didn’t happen as the machine had broken down!!! My husband was very agitated, and the neurologist and I agreed he would be better at home. Therefore, we had to make an appointment for the MRI and CT scan (29th November) I waited over an hour to make this appointment, while my husband was in his hospital room. There were 6 people in front of me, and one person in reception, who decided to deal with people who jumped the queue and one friend (I think Fran was his name). Reception staff are awful and provide terrible customer service. They wander away on their phones when they feel like it and don’t appreciate that people visiting the hospital may be dealing with life and death situations. They are abysmal and need training. I see from these reviews this has been going on for over a year, so I’m not sure if my comments will make any difference at all. Absolutely shocking service. On a brighter note, when you actually get to see a specialist, they are amazing.