2 clinics in Birmingham with additional parameter

I used the hospital to have the services of Mr Afifi as I was due a hysterectomy due to endometriosis. Katie, his PA is excellent and always on hand to help and support. However, the booking staff were terrible with communication. I received wrong information numerous times prior to my pre op and operation and found myself making daily calls to resolve the matter. I made a complaint to the PA to the Surgeon and still nothing improved. Even on the day of my pre assessment I didn't have all the right information - wrong time and no address. When in hospital the majority of the staff were good however the communication between the nurses was not good and it was clear, as they messages regarding my requests were not been answered. Each nurse told different story for medication and recovery and it took one Healthcare assistant (Marty) to come in and get things under control and a proper plan in place. I only had one night approved by the insurance company and I ended up needing 2 nights due to not feeling well after the surgery. The staff were too focused on getting me out to make space for another patient that I was furious and stressed. I assured the staff that I was happy to pay the extra night and so was my insurance company. I was spoken to by at least 5 staff members to try and move me out when clearly I didn't have the confidence to leave the hospital because of my condition. We normally use another private hospital in London and I can assure that from now on we won't be using Circle Health Group again. The communication overall was not acceptable, the staff on the ward show they are overworked and tired and in turn pass this onto the patients. They are more focused on treating each patient as a business and not as a patient. Overall I was not happy with my experience and going forward will not use your business again.

I can’t fault the care and kindness of everyone who was involved in my surgery and on the ward afterwards. I had surgery two days ago and my surgeon was brilliant, he talked through everything with me and came to personally visit me on the ward twice to check in on me and answer any questions I had. I was admitted to Dudley ward and every single one of the nursing team that were on the ward were fantastic, they looked after me and are so kind and caring. I would love to thank each of them individually as I feel they went above and beyond. I would highly recommend my surgeon and the hospital to anyone who asked me where I had it done.

Everything was fantastic, in particular the nursing staff- Camilla, Marty and Mandy were fantastic. Everyone was friendly and kind and tried to make my stay as pleasant as possible. The food selection was great (even for fussy vegans like me!) I had a few issues after my surgery but the nursing team were brilliant and really went the extra mile to make sure I was comfortable and knew what to expect.

Professional medical care, easy to book an appointment, good availability. However, the building is located in clear air zone, so you may be charged for driving. Also, the price for appointment was expensive.

a wonderful doctor who gave us a correct diagnosis after so many searches. we thank you from the bottom of our hearts and we will come back with great love. very kind staff

Great people, great quality of services. Went in for a clean-up and a consultation: Dr Boitos was very professional. The reception personnel is also great showing flexibility with rescheduling the appointments. Will definitely go back for the 6 months check up.

I’ve had a fear of the dentist from a young age but when I met Dr Krishen Shah he completely put my mind at rest and spoke to me in detail about what he thought I should do to correct my smile. He’s a genuine lovely person who puts so much time and effort into his work. I am over the moon with the finished result. I also want to give the up most appreciation for the nurse who worked along side him. I can’t recommend Dr Shah and his team enough.

Dr Kristen Shah is a perfectionist at his work and I’m so grateful for the time he took with my case, which was rather complicated. He removed some bonding I’d had done by another dentist and redid it, and it looks so much better. Thank you Dr Shah! I feel much more confident with my smile now. I’d recommend him if you’re looking for a skilled, kind and understanding dentist

Sarah Bux and her assistant (did not catch her name I’m afraid!) are absolutely wonderful! So welcoming and comforting during the not so nice bits of dental cleaning. They were both so kind today and I was able to ask questions about treatments without feeling rushed or anything. 10/10 experience truly! And I don’t usually review anything😂

Dr Krishen Shah is one of the best dentist! The clinic is super clean and all staff are very friendly, Dr Krishen was very professional and put me at ease, thoroughly explained what he was going to do and the reason for doing the treatment. He consistently checked in with me to see how I was feeling during the treatment and made sure everything was perfect. His eye for detail is incredible and the speed he works at is amazing! Thank you and the entire clinc!!

I have had such a good experience from the clinic and everyone involved. Dr Abeer Shehadeh has done a great job on my teeth (removal of mercury fillings; other stuff) and was also really good at discussing with me what she intended to do. Also the nurses and receptionist looked after me excellently. Thanks to you all.

I recently had my wisdom tooth removed by Dr. Jitesh Patel, and I just had to share my experience. Dr. Patel displayed the utmost professionalism and expertise. He immediately put me at ease, explaining the procedure in detail and ensuring that I understood every step of the process. Throughout the procedure, he continually checked in with me, making sure I was comfortable and addressing any concerns or questions I had. I highly recommend him for any dental or oral surgery needs.

I’ve recently had treatment at Viva Dental with Dr Parminder, and I couldn’t recommend them enough. Very clean, warm welcoming practice . I’m a dental Nurse myself so I’m very particular with my teeth. I done a lot of research before I fount Viva as to who I’d like to do my composite bonding as I wanted a very natural look .I came across their Instagram page and went for a consultation which he mocked up on my teeth how they could look after treatment and I was very happy. I’m even happier with the final results and will be recommending to friends and family 100%!! Thankyou Viva team, looking forward to my 6month check :-)

Rose, the dental hygienist is always friendly, careful and knowledgeable when cleaning my teeth. Jessica, Rose's dental assistant was lovely and approachable. Parminder, my dentist is fabulous as well. I would have no hesitation in recommending them all. Thank you so much, Nicola

After several traumatic visits at many dentists, along came Viva Dental…thank you! Rose, the hygienist, was patient, kind and knowledgable. She cleaned and inspected my teeth gently but thoroughly; she reassured me and eased any anxieties. The staff were friendly, professional and well mannered. The atmosphere felt relaxed and plush. A return visit for sure…Thank you!

I was referred here after breaking an unrepairable front tooth and root and am so pleased I was! Dr. Alex and Dr. Raph and the team did an amazing job… firstly building a temporary ‘implant’ and crown as an emergency to get me to a wedding in Barbados with a smile and then to complete the work with a fantastic implant and crown that matches my other teeth perfectly. Easily the best dentist practice I have ever had to attend. ‘State of the art’ equipment coupled with their skill help create fantastic work. I thoroughly recommend these guys their work is fabulous. Thank you again Alex and Raph… I promise to look after your excellent hard work!

My dentist was Monica. Very knowledgeable of dentistry and dental health promotion. She worked as a team with the dental nurse. The procedure started promptly which is good. Monica was able to explain the procedures before commencing and so I was well informed of what was ahead. Thank you for a job well done. Affordable too. I'm certainly coming back.

The BEST dentist ever. From the moment you walk in to the service, 5 stars are not enough. I decided to embrace the Invisalign process and the whole journey has just been great. Dr. Rose and the team are looking after me so well that I even enjoyed going to dentist now! Couldn’t be happier for choosing RiT Dental Care. New smile, incoming… THANK YOU! Highly recommend ☺️

I always have a positive experience visiting Lion Dental, Chaitra is warm & friendly & puts me at ease, the hygienist is lovely too. Overall very professional with a warm touch!

Such a great practice. All staff are really welcoming and friendly. Wide range of treatments available and you are made to feel comfortable and that you are in safe hands at each visit.

I couldn't recommend lion dental enough! Francesca, Chloe and the team have been absolutely amazing! When I first started my Invisalign journey I had no confidence, wouldn't smile in photos, covered my teeth as much as I could. I wanted my teeth straightened ready for my wedding and what a change! Nearly 4 weeks until I get married and Lion Dental have changed not just my smile, but me as a person. I can't thank you all enough ❤️

I had a good experience with Dr Carlos for MRI scans and follow-up appointments. However, the billing team and administration is very unorganized and has caused me a huge amount of stress and suffering. I am a full yinsured patient and they have been unable to submit my invoices to correct insurers, failed to communicate with me when my insurance companies have missed something, and start chasing down payments of plus 2 years old using debt collection agencies. Beware, stay away from the Schoen Clinics as they are very unprofessional. Have never experienced anything quite like this. In April 2023, a debt collection agency contacted me saying invoice over due with Schoen Clinic. I was shocked as my insurance company should have settled this 1 year ago. Cigna subseqeuntly settled the bill quickly on my behalf once I took lead on it. To be clear, I never recieved one piece of communication from Schoen Clinic saying the bill had not been settled by my insurance company and they went straight to debt collection agency even though I have a long history with the clinic as an insured patient. In November 2023, I get contacted again by a debt collection agency. Schoen were unable to tell me in April 2023 that there was also £175 invoice and a fee of £100 that had not been paid by Axa in 2020. Clearly at this point I am losing all hope with the Schoen Clinic and am insulted that they would raise these trivial amounts via agency this long ago. I struggle to even remember what they are for, have not recieved invoices and to make matters worse you cant even contact somebody in person to talk to about it.

Absolutely terrible. Didn’t help my knee at all. Left in the waiting room for 50mins for appt. Then I apparently had £12 bill outstanding. I had a baby. Then I find out they’ve passed the £12 bill to a debt collector who has rolled it up and added a load of fees.

This review is for the administration, not the health professionals, which I will post separately. I attended for a consultation on 14th March and paid an invoice that day which I was led to believe covered everything. At the end of July I was chased for an outstanding invoice of £400 for two x-rays which was supposedly raised on 15th March. I queried it, but to no avail. And only today have I finally received the actual invoice, 5 months late! In view of my being originally misinformed and the delay in providing the invoice, a small reduction? Not a chance!