Arteriovenous malformations (AVMs) treatment in 13 Vascular surgery clinics in Oceania

I don't know where to start from,I had a fall on Oct 7 2023 and ambulance took me to ED,I was attended fast and though I was high with green whistle but I can still say all the staff who attended me was very supportive. Mind it I never been to hospital in my full life. After I came out of theatre, I moved to orthopedic ward,some ward5 ..sorry don't exactly remember, but the Nursing staff there was so helpful and supportive they really tried there best,they talk positive they listen you ,understand you and took care of your dignity and privacy,after a week I moved to.plastic OMG the Nursing staff there was like an angles sorry I can't name anyone as they all were the best including an Asian uni student.what a great level of skills and patience the staff have.thank you very much all doctors and nursing staff to fix me up and taking a great care of me.will surely visit in person to pay my gratitude and to say thanks to all once am completely recovered. Wish you all a very merry x mas and a happy new year. Regards

You've been fantastic! Your positive attitude and kindness reassured my family that I was being looked after, and throughout my stay I felt I was in good hands. I am now feeling stronger, and I am feeling much more hopeful about my recovery. Kind regards, Saba

We were ask to attend for an elective planned surgery. This is a second procedure follow on from the first. The 1st admission process was smooth with minor hiccups that we overlooked because we were happy with the surgical outcome. The second procedure we were aware that we might be the 3rd listed for surgery. We were advised to attend for pre-admission procedure at 6.30 am. We did as we were told. The nurse advised us that we might be called in at 1130hrs to get ready to be taken to theatre. We waited, waited and waited and no call for theatre or a decency of an update on the delay. We attend RMH at the surgeon request which we know is best with the expert in the field here. We attended as private patient in a public system. We don't have any problem with that arrangement either. But someone who is highly anxious with heighten anxiety and a delay such as this is entirely unacceptable. It further exacerbated with such appalling poor communication. Providing the best health care does not stop at surgical outcome alone, but how the patient and the family made to feel the entire experience will be what constitutes best health care. I don't know this is a result of poor training where empathy is out of the window or complete complacency of the public system. If one were to admit to ED, with no bed within 4 hours will be a red flag. Not until we approached the reception staff we received an update. What has been a good encounter is tarnish by such lack of attention to basic courtesy of good communication. Very disappointing today.

I want to express my deepest thanks to the doctors and nurses at RCH, particularly the nurses in Possum ward, for their exceptional care of my daughter Ophelia Low. Your unwavering attention and support truly alleviated our stress during her stay. Thank you sincerely once more.

I was at the emergency with my child today and we saw Dr Kae. He was very knowledgeable. He put me at ease with the concern I was having. I was very worried coming in and waiting long but the 2 hour wait went very quick. I was offered something to drink from a volunteer and when my child’s name was called, the nurse even helped me pushed my pram for me. I’m very happy with my first time experience at RCH today.

Salute to all the doctors and nurses working at this hospital. You guys were awesome! I cannot thank you enough, the amount of support and love show to my 4 year old son who had an Asthma attack. Very professional and friendly. You saved my sons life and il be forever grateful. 🩵💙

Worst worst experience ever in my whole life. Brining my child to the emergency and surgery ward, kept him fasting for unexpected hours. My poor child was asking for food Was no updates and everyone was coming we can’t give him drink as they gona take him to the surgery Nothing happened even after waiting 13 hours in without food😡

After having a great experience at the NICU for numerous weeks, my wife and I were looking forward to spending time in 9B as we were allowed to stay the night until our baby boy was discharged. However, that, the care from our surgical team and the allied health team was the only great experience we had at QCH. We did experience a couple of great nurses throughout our time there though, but unfortunately we both felt the nurse care and support was not there. The change overs each day were completely different and wrong, it took a long time to get help when we buzzed (luckily they weren't any emergencies), things were often forgotten or we were told wrong times for when things will be done, we were told cares would be very 4 hours (but this was rarely completed), there was also less optimal/hygienic technique with certain procedures and to top things off, we were given someone elses milk when we were discharged (See the image). Obviously, for confidentiality reasons I blacked out the name. Thankfully, my wife and I both work in the health care system, and we both knew what to do and looked after ourselves. We both hope that no one ever experiences what we went through and that the staff improve their values, procedures and care.

My hospital experience has been flawless from the beginning. The whole process from admission to going through surgery to paediatrics ICU and back to the ward has been carried out professionally and faultlessly from beginning to end. The Neurosurgeons, ENT, Paediatric, Infectious Diseases and all the wonderful nurses have worked tirelessly to make sure my son fully recovered from his infection. I can’t praise the hospital enough on its amazing service. Well done and I am forever grateful. Thanks Jane

Yesterday, I had to have an operation at RPA. It was amazing service, and the staff were wonderful. All the nurses and doctors were fantastic, and I would like to commend them on their work and thank them again very much. Great job. Thank you 😊

The hospital is hit miss like all of NSW Health. The nurses have mental health issues so depending on which nurse you get, either you will receive good care or be subjected to abuse like having your meds not given, information not provided, details not passed to your doctors (who often review remotely so you don’t see them every day). The outsourced food is not relevant to your needs and not replaced with adequate nutrition if you have allergies etc. I saw one new father deliberately kept outside because the nurses didn’t like him then watched them laugh at the struggling new mum who was doing things without support and the nurses just watched, didn’t help her. Same with trying to get information from Doctors, they simply don’t talk to you. The information provided by the nurses is often half-truths designed to placate people not be honest with them.

I don’t know if they will see it but thank you so much to Maddie, Lisa, Eva, Greg, Todd and all of the other overworked nurses and drs who looked after me whose names I didn’t catch or couldn’t remember. I just had my appendix out and it was my first ever hospital visit and everyone was so kind and attentive. I really appreciate how hard you all work. Thank you so much ♥️

My experiences here aren't great at all. My partner had his appendix out here this year, kept cancelling his operation at 5pm then not giving him any dinner, this went on for 4 days. I was there for a scan for my pregnancy last week. Person doing it was male, and quite rude, ignored any questions I had. This morning we went again to find out our scheduled scan was already completed two weeks ago, that they had done two scans in one, so we went to have our bloods done. I'm not usually impatient ornride towards hospital staff at all, but the woman who pushed in front of us was seen first, and the phlebotomists, all 5 of them the. Left us sitting there and saw 9 other people ahead of us while we waited for over an hour, they just saw anyone else who walked in. It was so rude I eventually got up and walked out.

This is my second visit for surgery the first was a couple of years ago for a kidney stones I fasted for 3 days waiting each day for the non-existing surgery. Today I am in exactly the same position, day 2 of fasting. If you are needing emergency surgery, expect to wait, be frustrated and be hungry. PS they will give you a couple of sandwiches when the message finally comes in that the surgery will be tomorrow. Walk out get hit by a car and then you may get looked at

Alone mother with my child. We had the worse experience. Staff don't communicate, no catering for remote living transports. Indigenous just abuse the staff and ended up in our room also using their kid as a place to sleep the night. I hope to never be sent to this place again.

You will probably die before you get your waitlist surgery appointment date, unless another hospital saves you out of your misery. Stay away from this hospital as there is absolutely no compassion here!!

This was my fourth time at this hospital for post-surgery exercise, today I had two other people's records on my file. The staff member that was assigned to me, was confused because of this. I was there for my back exercise, not my hip or knee. You can only blame the Qld health office staff for this. THANK GOD I WAS NOT HAVING A OPERATION. ANOTHER MISTAKE FROM QLD HEALTH

I had a hemorrhage type stroke in the ER room after being denied the usage of Ryan's Rule, staff is extremely rude and unprofessional. Since the stroke I have been refused triage and denied medical treatment every time I attempt to present to emergency with the Doctor's very rudely telling me they aren't going to treat me and to go home during my acute medical episode which included my brain actively hemorrhaging. Have only ever received treatment when the Police have done an EEA which involved the staff drugging with me high amounts of Morphine the first time and Fentanyl the second time making me unconscious for the EEA before releasing me outside which resulted in me getting hit by a car. Incredibly disgusting behavior by an abhorrent group of staff and pathetic excuses for Nurses and Doctors.

I had self funded surgery here 6 weeks ago. My surgeon and anaesthetist were amazing. 10/10. The nurses I had when I came out of recovery were great. Attention to detail, caring, wonderful. The nurses I had the following day were average. The surgery cost $11950, I was in hospital less than 18 hours. My admission was messed up, so after fasting from 9pm for an 8am surgery, I wasn’t admitted until after 4pm. Surgery went great and was out of recovery by 8pm. The next morning I wasn’t given any fluids or anything and was discharged not long after waking. I was given the wrong discharge papers and medication scripts too. Please do better in future. I would definitely think twice about having surgery here again.

All the staff at the Wesley are amazing. Even when staff are super busy, they are friendly, they make time for you and your every concern. The staff look happy and appear to work as a well oiled team. Comfortable rooms and great food choices (including Vegan options) and service. Remember, it is a Hospital not a restaurant. It really is the best! Thank you Wesley

Professional staff, every nurse and doctors were amazing at the Wesley hospital. Special thanks to Dr GOUGH who performed an excellent thyroid operation.

Saved my life (twice). Had I been anywhere else I would be 6 foot under. Thank you so much to all the staff who helped me and medical records in particular Ms Gee who was highly competent. I would like to thank the surgeon and staff who operated on me. I simple do not understand the negative reviews here, try going to other parts of the world and see healthcare others have. Thank you.

I recently had a positive experience at Canberra Hospital, and I'm eager to share my feedback. Dr. Phillip, the surgeon, delivered an outstanding level of care, demonstrating expertise and professionalism throughout. Nurse Manita was incredibly cooperative, ensuring I felt comfortable and well-informed during my stay. The follow-up care from Nurse '' ROSE'' was exceptional—her kindness, care, and sweet demeanor made a significant difference in my overall experience. I appreciate the dedication and compassion displayed by the medical team at Canberra Hospital.

Very professional staff working efficiently and compassionately under enormous pressure due to a chronically underfunded hospital system. Many of the negative reviews reveal narrow minded attitudes and highly unrealistic expectations of a stressed public health system. We are lucky to have such a hospital in Canberra, which last I was aware is actually the second busiest trauma hospital in the nation- accepting patients not only from Canberra but transfers from regional areas and Sydney.

Waited since 11pm to be seen, at 5.30am was taken in to be seen by a doctor, 7am and still not seen by a doctor and asked to leave the room and bed as someone else needs it. Absolutely shocking. One doctor on. We are in Australia and cannot receive decent medical attention. Disgusted and will never return here. Triage staff rude.

UPDATE CANCELS Pediatric APPOINTMENT OF MY FIVE YR OLD NEPHEW A DAY BEFORE BY TEXT AND SAID ANOTHER APPOINTMENT WILL BE SENT OUT BY MAIL. NOT GOOD ENOUGH. Looking abit disheveled bc of lack of sleep and nurse looks me up and down with a judgey look on her face and rolls her eyes. Honestly the nurses are awful. Trainee nurses can't hit veins and be disclosing personal information about themselves (that they take Zoloft, while forgetting to tell drs I need pain medication, put hot tea in front of my face nearly permanently scarring my eye, also forgetting to ask Drs to check my cervix which nearly led to the loss of my baby and when it finally was checked baby was about to be born her head was past cervix expected to deliver baby on my own and i was unessasarly on heavy painkillers for longer which led to withdrawal symptoms for my child.) Honestly completely unprofessional if they're having a bad day. Old hospital is falling apart while private is upgraded. Honestly if your overworked you shouldn't be working. And that's part of your training. Completely alienated by the nurses looking after my child, it's literally fd up. No information on breastfeeding just yes or no and then a pump sent to my room. Resulting in potentially life threatening mastitis. Along with completely messing up my mental health the social workers seriously need to learn some decorum or at least basic manners.

80 year old woman sat in ED waiting room after botched abdominal surgery in regional hospital. Sat in wheelchair for about five hours in FMC ED after being hastily sewn up by regional surgeon. No pain relief given, eventually admitted into ED and given a bed around 11:00 pm, seen by doctor around 4:00 am the following morning… Eventually admitted to appropriate ward where the specialist and nurses have been brilliant!

Went to emergency department with possible fractured ankle. Staff was very rude and told me to go to primary care clinic. Was also referred to bending health imaging department for scans only to be told to go somewhere else and get it done after being referred to them. Extremely arrogant and rude receptionist.

Went there for a severe oil burn and had to wait more then 8 hours to get checked up. We were told we were second in line 3 people ended up going in before us. An hour and half went by to then get told we were first yet another 3 people went infront! it's outrageous how long you have to wait! And it's was also past 4 in the morning.

Waiting more than 1 hour for a doctors appointment should be illegal why can’t you just book people for a later time? And not waste peoples times for profit. Understand that it might be busy but that is because you overbook for a certain time.

A great hospital made so by its staff. The nurses make this a five star place to be (even for those of us who loathe hospitals). The compassion, attention to detail, and FOLLOW THROUGH on things which are promised to take place. Meet anyone in the mingling area outside and there isn’t a bad word to be said for all it’s arenas of practice from mental health, alcohol counselling, pain control and so forth. Management must be doing something right because staff are actually happy doing what they’re doing, which has the obvious follow on effect of stellar patient treatment. Where other places are found wanting, your loved ones will be well taken care of here.

From my wife Christine McKinsley. Had a knee replacement done on 17 aug by Dr Weber. The first few days i wasn't sure how I felt but they discovered my blood was low so after transfusion I got along in leaps and bounds. My heartfelt thanks to the doctor and nursing staff in medical ward and also to the physio staff. You all do a wonderful job. The catering and cleaning staff nursing staff etc were all so friendly and professional. I was in Portsea Ward Thank for taking care of me whilst I was there and I won't hesitate to recommend Beleura hospital to one and all. I wish each and everyone of you the best in your chosen professions.maybe I will see you all again later in the year with my right knee. 😂😂. Many many thanks. From Christine McKinsley

I recently had a total Hip Replacement at Beleura Private Hospital and also did inpatient Rehabilitation on Mc Crae ward. I cannot thank every single person enough. From the moment I walked in the doors the professionalism and care I received was second to none. I would highly recommend Orthopaedic Surgeon Brad Crick he has done an excellent job for me personally ( thankyou so much ) All the Drs, Nurses, OTs, Physiotherapist, Porters were absolutely amazing they all worked so well as a team and made me feel welcomed and safe ( Thankyou ) Thanks also goes to the catering team the food was excellent ( my trays always went back empty 🙂 ) and the staff were lovely and friendly. All the cleaners were friendly and easy to talk to everyone and did a wonderful job. I'm currently doing outpatient Rehabilitation there and still finding everyone so nice friendly and helpful. So I'm guessing you can see by my review that I personally had a wonderful experience. Regards Kerry Pyne 🙂

Wouldn’t recommend as a private patient, during fasting the staff ate in front of you and it was loud and chaotic. It’s outdated and worn down. Worst experience of a hospital I have had. Was offered a sandwich at the end that had condensation on the plastic. Communication was terrible. Sat for 2.5 hours with no updates. The clothes given to wear for surgery was scratchy and uncomfortable. Bed sheets had stains. Understaffed and overbooked.

I stayed overnight in Ward 5D (Orthopedic ) in July 2023. The nurses and other staff were excellent. The only problem I had was the constant ringing of the bell. It was so loud . No one seem to be concerned about it . I did not get a minute of sleep even though the nurse gave me earplugs which didn’t block the noise at all. One staff told me the noise is always ongoing. Can they not turn the volume down a bit ? Unfortunately the specialist who treated me operated at this hospital. I have to change to another Dr and go to another private hospital if I need orthopedic treatment in future. I have mentioned this noise problem in the survey I completed post discharge. I have not received any explanation .

What can I say saved my life end of story great team of doctors, nurse's and support staff I'd love to come back but rather not haha great work keep saving lives your good at it

Twice I have been an inpatient at this hospital. On my first stay, I thought I’d got lucky and struck a few excellent doctors and nurses. But now, after my second stay (a year later) I realise this is a superb hospital. The kindness was almost overwhelming. I felt like the best friend or close relative of everyone. From the reception ladies, to the terrific doctors (esp Dr Mishra), the amazing nurses, even wards men (thanks Wayne), St Vincent’s Private Hospital is filled with care, compassion and competence. Sure, I love the hospital near my home town in Rockhampton. But if I’m ever in Brisbane and am unfortunate enough to get sick again, I hope I’m fortunate enough to be their patient. Thank you to everyone for all you did for me. I’m very grateful to you. ❤️

Shout out to all of the gorgeous nurses in ward 1A! Unfortunately was admitted twice but all of you made an awful painful experience a million times better. I didn’t like the fact that I was in hospital and away from my family and in pain, but it was like having friends close by. You all actually cared. You were all so lovely, caring, friendly, empathetic and advocated for me. Thank you! You all deserve a massive pay rise!

Recently stayed overnight after gallbladder removal surgery. I was very unwell afterwards, but the nursing staff were beyond amazing and caring. Loved the room service food too with great choices (have attached photos in case anyone wants to know in advance what you can get).