Mitral valve replacement (MVR) in 20 Cardiac surgery clinics in Oceania

Had our first baby here last week, what an amazing hospital. The maternity ward was out standing, fantastic nurses and midwives who go above and beyond despite their patient load (special shout out to Maree, Anne Marie and Yvette!) For a hospital, the food was quite good - you order on demand and meals are made fresh. Overall, I had a great experience especially as a first time mother. Thank you again.

I was admitted for an elective surgery and could not recommend my stay at the Mater enough! What really shines at Mater is the thoughtfulness and care that the nurses and staff provided to me throughout my stay. I would like to thank Tomika, Heather, Kenny and Alyssia for their incredible assistance and the care that they provided to me. The nurses really take the time to explain what they are doing and are attentive and helpful during their shifts (even during late nights or early mornings). The little gestures that they do just to get you to be a little more comfortable really leave a mark on you. Additionally the room service offered at the Mater provides a wider selection of meal options to choose from compared to other hospitals and the ability to order a variety of meals or snacks during the day when needed. The kitchen staff are accommodating and can assist in scheduling your meals as well. Highly recommend the Mater!

I had an absolutely incredible experience that I will be forever grateful for. The staff members were not only extremely kind, but also incredibly knowledgeable in their field. I want to give a special thanks to the midwives Michelle and Hayley, who were not only amazing people, but also true professionals in every sense of the word. On a side note, the food provided throughout our stay was exceptional, making every day a delightful culinary experience, so thank so much for the people that we couldn’t see cooking for us, but we could definitely taste their care.

Went to emergency department with possible fractured ankle. Staff was very rude and told me to go to primary care clinic. Was also referred to bending health imaging department for scans only to be told to go somewhere else and get it done after being referred to them. Extremely arrogant and rude receptionist.

Went there for a severe oil burn and had to wait more then 8 hours to get checked up. We were told we were second in line 3 people ended up going in before us. An hour and half went by to then get told we were first yet another 3 people went infront! it's outrageous how long you have to wait! And it's was also past 4 in the morning.

Waiting more than 1 hour for a doctors appointment should be illegal why can’t you just book people for a later time? And not waste peoples times for profit. Understand that it might be busy but that is because you overbook for a certain time.

The staff were very attentive and helpful. Arriving at midnight after a workplace incident they adequately took details and then immediately took me through. The staff member was very courteous and reassuring throughout my treatment.

A big thank you to all the staff for looking after my husband. You have done a wonderful job, from the orderlies, food staff, cleaners, nurses and doctors. Everyone has been so kind and caring. Thanks again from all of us.

A beautiful modern hospital with modern fixtures a mall-like atmosphere. The main thoroughfare is lovely but some waiting rooms are small and the multi-stage waiting room system often seems somewhat unnecessary as it is less efficient now that you are unable to check yourself in for an appointment. Instead, you still have to line up to speak with a receptionist - just like you did at the old hospital. The outdoor plaza and the garden areas are a nice touch; hosting community events and providing patients with some much needed respite, and fresh air.

Yesterday, I had to have an operation at RPA. It was amazing service, and the staff were wonderful. All the nurses and doctors were fantastic, and I would like to commend them on their work and thank them again very much. Great job. Thank you 😊

The hospital is hit miss like all of NSW Health. The nurses have mental health issues so depending on which nurse you get, either you will receive good care or be subjected to abuse like having your meds not given, information not provided, details not passed to your doctors (who often review remotely so you don’t see them every day). The outsourced food is not relevant to your needs and not replaced with adequate nutrition if you have allergies etc. I saw one new father deliberately kept outside because the nurses didn’t like him then watched them laugh at the struggling new mum who was doing things without support and the nurses just watched, didn’t help her. Same with trying to get information from Doctors, they simply don’t talk to you. The information provided by the nurses is often half-truths designed to placate people not be honest with them.

I don’t know if they will see it but thank you so much to Maddie, Lisa, Eva, Greg, Todd and all of the other overworked nurses and drs who looked after me whose names I didn’t catch or couldn’t remember. I just had my appendix out and it was my first ever hospital visit and everyone was so kind and attentive. I really appreciate how hard you all work. Thank you so much ♥️

I can't thank the staff enough. Our time at RPH was outstanding care. The nurses do amazing job. These people who work in our hospitals are angels. I understand our health care system has its hiccups. But with put there care my son would not be in the great care he us today

I want to thank the Emergency Department Dr Poppy when my Dad was brought in after collapsing at home on the 10th of November. He was then transferred to ICU and looked after by Dr Peter. We can’t thank all the nurses and doctors enough! Your kindness and care were outstanding. You always kept us up to date and had time to explain Dad’s situation.

I was hit by a car on Wednesday whilst riding my scooter home from TAFE and was taken to Royal Perth Hospital for emergency by ambulance. I want to thank all the paramedics, nurses and doctors who looked after me and did every possible test to make sure my bones and internal organs were not affected by the collision. I stayed there from 5 p.m. until 2 a.m. the next day and was discharged after confirmation. I only had muscle injuries and was able to return home safely. Thank you so much for all the support and kidness ❤️

A big shout out to the doctors and nurses at Dickinson south building level 2. Your care is elite. Your all angels that deserve amazing lives. May God bless all of you Doctors, Nurses and health care professionals.

I’ve been in the Emergency Department of Prince of Wales, a number of times in my life. I waited a very long time only once. I had only 1 bad experience where I was in observation in bed and I could not get a peaceful sleep as the doctors kept checking on me every hour and kept my light on the whole time. The next day, they forgot to remove the IV from my arm and sent me home. Overall, not too bad experience.

Tammy was an excellent night nurse who woke me up very gentle and made sure i was ok. She distracted me from my injury and made my stay very calm and comfortable. I am very thankful to of had her as my nurse :)

Had a relatively minor surgery performed here recently, and can honestly say that my surgeon was a genius! In 24 hours I had more relief than in the last 3 years (and that’s still with swelling included). The nurses in the maxillofacial department were fantastic! So welcoming and comforting - I have an immense appreciation for the doctors and nurses in that department after my visit. Try not to hold it against the staff for long wait times, etc… they really are doing the best they can 🙂

i was really unwell even had covid & right side lower the tummy unbearable pain so i went in emergency in tui & doctor said that’s symptoms of appendix & they referred me to go hospital n when we went they just checked my urin n blood test which can not tell you that you have appendix or not. they should to scan it .because of that still i’m suffering from that pain.. please try to provide your best & accurate service.doctors are to save people’s life not to leave them to struggle with the pain.

This is the worst ED in New Zealand , 8 hour wait time so far, still have not been seen. not many people here. Patient with sepsis whom could hardly walk, in a wheel chair kept going to counter to ask for help an kept getting told to sit back down. 4 hours later many times going to reception and finally got a bed. Many people complaining, was an absolute nightmare, worst experience ever !!!!!!!

I had self funded surgery here 6 weeks ago. My surgeon and anaesthetist were amazing. 10/10. The nurses I had when I came out of recovery were great. Attention to detail, caring, wonderful. The nurses I had the following day were average. The surgery cost $11950, I was in hospital less than 18 hours. My admission was messed up, so after fasting from 9pm for an 8am surgery, I wasn’t admitted until after 4pm. Surgery went great and was out of recovery by 8pm. The next morning I wasn’t given any fluids or anything and was discharged not long after waking. I was given the wrong discharge papers and medication scripts too. Please do better in future. I would definitely think twice about having surgery here again.

All the staff at the Wesley are amazing. Even when staff are super busy, they are friendly, they make time for you and your every concern. The staff look happy and appear to work as a well oiled team. Comfortable rooms and great food choices (including Vegan options) and service. Remember, it is a Hospital not a restaurant. It really is the best! Thank you Wesley

Professional staff, every nurse and doctors were amazing at the Wesley hospital. Special thanks to Dr GOUGH who performed an excellent thyroid operation.

Waited since 11pm to be seen, at 5.30am was taken in to be seen by a doctor, 7am and still not seen by a doctor and asked to leave the room and bed as someone else needs it. Absolutely shocking. One doctor on. We are in Australia and cannot receive decent medical attention. Disgusted and will never return here. Triage staff rude.

UPDATE CANCELS Pediatric APPOINTMENT OF MY FIVE YR OLD NEPHEW A DAY BEFORE BY TEXT AND SAID ANOTHER APPOINTMENT WILL BE SENT OUT BY MAIL. NOT GOOD ENOUGH. Looking abit disheveled bc of lack of sleep and nurse looks me up and down with a judgey look on her face and rolls her eyes. Honestly the nurses are awful. Trainee nurses can't hit veins and be disclosing personal information about themselves (that they take Zoloft, while forgetting to tell drs I need pain medication, put hot tea in front of my face nearly permanently scarring my eye, also forgetting to ask Drs to check my cervix which nearly led to the loss of my baby and when it finally was checked baby was about to be born her head was past cervix expected to deliver baby on my own and i was unessasarly on heavy painkillers for longer which led to withdrawal symptoms for my child.) Honestly completely unprofessional if they're having a bad day. Old hospital is falling apart while private is upgraded. Honestly if your overworked you shouldn't be working. And that's part of your training. Completely alienated by the nurses looking after my child, it's literally fd up. No information on breastfeeding just yes or no and then a pump sent to my room. Resulting in potentially life threatening mastitis. Along with completely messing up my mental health the social workers seriously need to learn some decorum or at least basic manners.

80 year old woman sat in ED waiting room after botched abdominal surgery in regional hospital. Sat in wheelchair for about five hours in FMC ED after being hastily sewn up by regional surgeon. No pain relief given, eventually admitted into ED and given a bed around 11:00 pm, seen by doctor around 4:00 am the following morning… Eventually admitted to appropriate ward where the specialist and nurses have been brilliant!

Gross negligence in patient care- avoid this hospital like the plague.. it’s an absolute joke. if I could give no stars I would. If you value your life and want a good chance of recovery and not to die due to poor nursing and “specialist care” - DO NOT GO TO GREENSLOPES… you have been warned.

Had private health cover for most of my adult life and one time I needed to use it, the experience was so horrible. I’ve triggered Ramsay rule 3 times without success, was told medical director was going to see me, but that did not ever happen. I was eventually transferred to a public hospital, and experience was so much better.

I want to express my heartfelt gratitude to the hospital and its incredible team for the exceptional support and care we received during my cesarean section. The nurses and Midwife were outstanding, the food was worthy of a 5-star hotel, and Dr. Melissa Mckenzie proved to be the best in the world. Every detail of our stay was handled with professionalism and warmth, making us feel cared for and comfortable. Even after 5 days, I would have wished to extend our stay because they made us feel at home. Highly recommended! Thank you all for making this moment so special and peaceful for my baby and me. 👶🌟"

Wouldn’t recommend as a private patient, during fasting the staff ate in front of you and it was loud and chaotic. It’s outdated and worn down. Worst experience of a hospital I have had. Was offered a sandwich at the end that had condensation on the plastic. Communication was terrible. Sat for 2.5 hours with no updates. The clothes given to wear for surgery was scratchy and uncomfortable. Bed sheets had stains. Understaffed and overbooked.

I stayed overnight in Ward 5D (Orthopedic ) in July 2023. The nurses and other staff were excellent. The only problem I had was the constant ringing of the bell. It was so loud . No one seem to be concerned about it . I did not get a minute of sleep even though the nurse gave me earplugs which didn’t block the noise at all. One staff told me the noise is always ongoing. Can they not turn the volume down a bit ? Unfortunately the specialist who treated me operated at this hospital. I have to change to another Dr and go to another private hospital if I need orthopedic treatment in future. I have mentioned this noise problem in the survey I completed post discharge. I have not received any explanation .

What can I say saved my life end of story great team of doctors, nurse's and support staff I'd love to come back but rather not haha great work keep saving lives your good at it

Presented with chest/breathing problems. Directed to station to give all admin details and make payment. All very streamlined, then waited and was taken to a isolation room. They apparentley should not have sent me to waiting room as l am highly infectious. When in room lost all cell and wifi. Asked many staff none had any idea of hospital wifi codes. 6 hours later at desk again to make outstanding payment. I mentioned that maybe it was a admin role that they tell people how to access hospital wifi as this was an ideal momment. They certainly were able to take money and l signed for my insurance. The slim older woman wirh blond grey hair let me know very aggresively that it was not her job. While at the far end of the counter was a business card with wifi details..... Just appaling her lack of care. Surely patients maintaing contact with family, matters as the hospital phone also did not work in room, however she could not care less and let me know that. The rest of the staff are amazing. After tests l have Influenza A.

Currently staying over night & I’m blown away by the staff. They were all very attentive & reassured me before, after and during. Was laughing through my whole experience which has never happened before! Lovely people who do an amazing job.

If there is 0 star, I will give it to Cabrini. Back in early Jan 2023, I was referred by my GP to Cabrini to receive intravenous antibiotics due to swelling in my foot. The reception in the ED asked me to complete a form, provided my Medicare and Medibank information, and I paid $485. At that time, I inquired about any additional out-of-pocket expenses as I was covered by private insurance, and I was clearly told there would be none. I was then placed on a bed in a ward. A doctor examined my foot and, after assessing it, decided not to administer IV antibiotics and no treatment is required, but asked me to take an ultrasound test on my foot. Since there will be no treatment plus I had several meetings that day, I specifically asked whether I could return home first and had the test later if still needed. The doctor told me he would inform me of the expected waiting time; if it was lengthy, I could leave and have the tests done at my GP, but if it was short, I could have them done at the hospital. Later, he informed me that the test could be done quickly, so I proceeded with it at the hospital. It took me more than 6 hours to finish the test and wait for result. In the end I was discharged without any treatment. During the checkout process, I once again inquired at the front desk whether there were any additional out-of-pocket expenses beyond the $485 I had already paid, and I was told there were none. A few weeks later, I received the test invoice, after discussing the matter with Cabrini accounting team, I was informed that I had never actually been admitted to the hospital. Does Cabrini expect an ordinary consumer to identify the difference between an outpatient ward and an admission ward? Not to mention I was informed by your staff there will be no additional out-of-pocket expense, plus no treatment at all, totally misleading!!! Even worse, after I raised a compliant to CRM Cabrini, received feedback telling me the invoice will be put on hold until review is done. Since then, no one from Cabrini has communicated with me. Last week, I got a letter from collector chasing payment, what an arrogant and disgraceful act! Stay away from Cabrini!

Twice I have been an inpatient at this hospital. On my first stay, I thought I’d got lucky and struck a few excellent doctors and nurses. But now, after my second stay (a year later) I realise this is a superb hospital. The kindness was almost overwhelming. I felt like the best friend or close relative of everyone. From the reception ladies, to the terrific doctors (esp Dr Mishra), the amazing nurses, even wards men (thanks Wayne), St Vincent’s Private Hospital is filled with care, compassion and competence. Sure, I love the hospital near my home town in Rockhampton. But if I’m ever in Brisbane and am unfortunate enough to get sick again, I hope I’m fortunate enough to be their patient. Thank you to everyone for all you did for me. I’m very grateful to you. ❤️

Shout out to all of the gorgeous nurses in ward 1A! Unfortunately was admitted twice but all of you made an awful painful experience a million times better. I didn’t like the fact that I was in hospital and away from my family and in pain, but it was like having friends close by. You all actually cared. You were all so lovely, caring, friendly, empathetic and advocated for me. Thank you! You all deserve a massive pay rise!

Recently stayed overnight after gallbladder removal surgery. I was very unwell afterwards, but the nursing staff were beyond amazing and caring. Loved the room service food too with great choices (have attached photos in case anyone wants to know in advance what you can get).

My elderly father was admitted by his specialist to the 7th floor. Just want to compliment staff member Ange Power who went above and beyond for my father in every respect and couldn’t be nicer if she tried. If staff always were so lovely, helpful and obliging what a great world this would be. 5*Ange and thank you for your care.

It’s a great place to be sick , staff are all amazing, everything is always clean ,

Just completed a full hip replacement and initial rehab at St Vincent’s private, I cannot praise them enough! As with all hospitals they encounter their issues with individuals, food, cleaning etc but I felt SVP did a terrific job under all circumstances. I was comfortable both in the room and with the service, well fed and felt safe and supported through what was quite a substantial surgery/recovery process. I will not hesitate to return for any further surgery, touch wood!

I recently gave birth at St Vincent's Private hospital and was impressed by the level of service and care I received during my stay. I was very well looked after by all the doctors, nurses and hospital staff. Not only did the staff provide me and my husband with lots of knowledge and insight as first time parents, they were caring and empathetic too. I highly recommend this hospital and I'd come back to deliver another baby in the future. Thank you

We had our first baby over a year ago at St. Vincent’s in Fitzroy and we had a great experience. Everyone was lovely from the nurse in the room who helped me to get ready for my c- section to the anaesthetists. I didn’t want to breastfeed and no one absolutely no one judged me or pushed me. The room was great. The care was great. Food was great and the night nurses did a wonderful job taking care of our Bub. The paediatrician was amazing and just so calm and encouraging. We are now planning to have our second baby at St. Vincent’s.

I had to spend a week in St Vincent's Private Hospital. The staff were just wonderful. Felt well taken care of at all levels. Nothing was too much trouble. The meals were basic but fresh and of good quality.

The best experience ever… thank you so much level 3 birthing unit … I loved every bit of my delivery and the care was the best thank you to my obstetrician dr margie harpham … and all the nurses.

Due to h to he doctor rupturing my spleen during a routine colonoscopy I now have had to stay 2 nights & have extra tests- all at my cost! The food is appalling I haven’t seen a piece of fruit & none offered-just sweet biscuits & muffins! So much healing foods. Nursing staff have been fantastic though hence some stars. Any other business the client would not pay for doctors mistakes! A bit upset !

I had minor surgery there last week which required me to stay 3 nights. Service on arrival and admission was friendly and efficient. Post surgery, the care from Lee in Recovery and the team on Level 5 was excellent - very caring and kind. Thank you so very much to all including; Tate, Georgina, Hema, Ricky, Miguel & Sarah and two other lovely nurses whose names I can't remember. Your kindness was greatly appreciated.

I don't know where to start from,I had a fall on Oct 7 2023 and ambulance took me to ED,I was attended fast and though I was high with green whistle but I can still say all the staff who attended me was very supportive. Mind it I never been to hospital in my full life. After I came out of theatre, I moved to orthopedic ward,some ward5 ..sorry don't exactly remember, but the Nursing staff there was so helpful and supportive they really tried there best,they talk positive they listen you ,understand you and took care of your dignity and privacy,after a week I moved to.plastic OMG the Nursing staff there was like an angles sorry I can't name anyone as they all were the best including an Asian uni student.what a great level of skills and patience the staff have.thank you very much all doctors and nursing staff to fix me up and taking a great care of me.will surely visit in person to pay my gratitude and to say thanks to all once am completely recovered. Wish you all a very merry x mas and a happy new year. Regards

You've been fantastic! Your positive attitude and kindness reassured my family that I was being looked after, and throughout my stay I felt I was in good hands. I am now feeling stronger, and I am feeling much more hopeful about my recovery. Kind regards, Saba

We were ask to attend for an elective planned surgery. This is a second procedure follow on from the first. The 1st admission process was smooth with minor hiccups that we overlooked because we were happy with the surgical outcome. The second procedure we were aware that we might be the 3rd listed for surgery. We were advised to attend for pre-admission procedure at 6.30 am. We did as we were told. The nurse advised us that we might be called in at 1130hrs to get ready to be taken to theatre. We waited, waited and waited and no call for theatre or a decency of an update on the delay. We attend RMH at the surgeon request which we know is best with the expert in the field here. We attended as private patient in a public system. We don't have any problem with that arrangement either. But someone who is highly anxious with heighten anxiety and a delay such as this is entirely unacceptable. It further exacerbated with such appalling poor communication. Providing the best health care does not stop at surgical outcome alone, but how the patient and the family made to feel the entire experience will be what constitutes best health care. I don't know this is a result of poor training where empathy is out of the window or complete complacency of the public system. If one were to admit to ED, with no bed within 4 hours will be a red flag. Not until we approached the reception staff we received an update. What has been a good encounter is tarnish by such lack of attention to basic courtesy of good communication. Very disappointing today.

I hade a spine surgery 2 days ago. Thank you Dr Barnes a fantastic job. and Dr Graham .thanks all hard working nurses, they are very friendly, and always look after me. It was absolutely 5 stars

Excellent service and very satisfactory! I had an open heart surgery here and I feel like home . Everyone who works there take good care of me and always there when needed. Thank you for your service ❤️

Had hip replacement surgery and Mercy made it an absolutely top experience. Thanks so much to the nurses, surgery team, physio, caterers, cleaners. Everyone made the procedure as painless as possible.

Got seen very fast for a simple broken ankle. All the staff were super nice and professional. Couldn't have gone better. Other than the broken bone part.

Absolutely amazing staff. Every single one of them. The nurses are wonderful especially Sheridan or Sheri as we called her. She is one of the best nurses I dealt with. Sharon is also a wonderful nurse. The surgeon Dr Segar is the best around and the anaesthetist as well. The best hospital I've stayed in. Big rooms, great food and lovely staff.

I went To this facility. For A asthma attack that was Induced by A infection The wait time was very long though. This is understandable as they were Short-staffed. The nurses were lovely. And took good care of us. The issue I came across. Was the doctor? At this point I had been Coughing to the point of not being able to breathe and almost throwing up for 2, maybe 3. Hours The nurses moved me to a room by myself so I wouldn't disturb. Other patients? But when the doctor finally arrived. She looked at me with a raised eyebrow. And accuse me of faking it. I was In shock Not 5 minutes into talking to the doctor. She says "Your coughing has picked up a lot since I came here." She called it convenient. She sat there looking at me not giving me Instructions But she did give me a asthma inhaler. Something a nurse had already done. She proceeded to interrogate me. And ask me what I was trying to skip out on. This was because I had asked for a medical notice To give to my strict school. This blatant disrespect completely ruined The experience I was already exhausted from a being late. And having coughing fits every 5 seconds. And then I had to deal with that. To be honest, it seems like a decent facility. I think I just got unlucky with either a too tired or too unprofessional doctor.

I want to express my deepest thanks to the doctors and nurses at RCH, particularly the nurses in Possum ward, for their exceptional care of my daughter Ophelia Low. Your unwavering attention and support truly alleviated our stress during her stay. Thank you sincerely once more.

I was at the emergency with my child today and we saw Dr Kae. He was very knowledgeable. He put me at ease with the concern I was having. I was very worried coming in and waiting long but the 2 hour wait went very quick. I was offered something to drink from a volunteer and when my child’s name was called, the nurse even helped me pushed my pram for me. I’m very happy with my first time experience at RCH today.

Salute to all the doctors and nurses working at this hospital. You guys were awesome! I cannot thank you enough, the amount of support and love show to my 4 year old son who had an Asthma attack. Very professional and friendly. You saved my sons life and il be forever grateful. 🩵💙