Hip infection treatment in 26 Orthopedic surgery clinics in Oceania

Emergency dept is an absolute joke. Sitting in here in pain, waiting to be looked at by a doctor for 4+ hours now on a Wednesday mid morning, with about 15 other patients. Nurses “visit” the waiting area of the emergency dept, as if in a hurry, but doesn’t look like any of the patients are actually receiving any care. Came in here with a fractured hand, will be leaving with not just a fractured hand, but also a low blood sugar level and migraines as complimentary gift. Such a waste of tax payer dollars.

Vote of "No Confidence" - Do Not go here! Get yourself to Sunshine if you have an emergency! It's definitely not the Royal Melbourne, and not even close to the experience at Sunshine. To describe the Mercy as "Parochial" is to be extremely kind. When I present at an ED in an Australian capital city, I expect a confident workforce, a competent director and a facility that provides a comprehensive ED. It's a sad indictment that Australia's shining cornerstone; its world-class medical system seems so utterly diminished and beleaguered by the shockingly poor example given up as The Mercy Hospital. Having just moved to the area, I was appalled with my first [and I hope only] experience at the Mercy Hospital. I was directed by my GP to the Mercy after a suspected stroke. I had blurred vision and a screaming headache. I waited for Eleven uncomfortable hours to be told by a somewhat bureaucratically limited doctor lacking any ability in patient empathy, that there was no one at the Mercy who could be sure of my condition. Or apparently, possess the ability to read a CT Scan. Filled with anxiety and a lack of blood sugar, my confidence in this hospital's abilities instantly evaporated. I am a diabetic and by this time was in real need of food. Apparently, food is also on the list of things NOT currently available at the Mercy. I immediately discharged myself and had my partner drive me to Sunshine. What a difference Sunshine is compared to the Mercy. Food, doctors with empathy, doctors that can read CT scans, admin staff that know how to process an emergency department - not to mention the ability to drive up to the front door. The Mercy needs to take a very long hard look at itself, its facilities, and its staffing capabilities. Start with replacing its director. Who by the way, made an appearance on the ED floor with a triumphantly lame attempt at explaining away his ineptitude at heading up and implementing a capable ED. A fact not lost on the onlooking and demoralized waiting room. A defective leader will only ever attract the same. The ED had a clear communication disconnect between triage and general assessment. (Yes I've had a stroke. But I'm also a diabetic - the two can be true at the same time!) It has a fundamentally flawed waiting room procedure and process reminiscent of some outback roadside clinic. The doctors and general staff seemed limited to and hindered by bureaucracy, with no evident desire to move beyond remedial procedure and develop an ability to infix confidence in their patients. This defines a workforce lacking in experience under incapable leadership. A fact that is picked up and amplified by their patient's experience. As reflected by the multitude of negative experiences retold on this public site.

The fact that this is a hospital is laughable. Lack of experienced qualified staff and good management. Almost lost my wife and child due to a staff not knowing what they were doing. Also don’t get me started on their emergency department. When I was in London during peak covid 19 while thousands of people were dying, the wait time in emergency was only 4hrs, here it’s 11hrs+ wait. How can you call this a first world country. Australians pay big tax dollars almost 30% or more of what they earn working hard, this should be invested into hospitals and other needed services. There needs to be another hospital in the west. Maybe Tarneit or Truganina because this place is shambolic. If you can, please wait to see your GP and pray it’s bulk billed or try to put your own broken legs together. It’ll be better than going into Werribee mercy.

Really odd billing experience.... Started getting weird texts saying that I owe Cabrini $12.00 with no invoice or explanation. I hadn't been to Cabrini in over a year and I thought it was a scam. After a few more texts i call them and they say they did an internal audit from my procedure from the year before and that they under quoted me and under billed me then and expected me to pay now. I know it is only $12. But I found this really odd... isn't it their responsibility to make sure they are quoting the right price before the procedure and when payment is made? Anyway... just be careful because who knows who else this has happened too and for how much!? Just felt very unprofessional to chase up $12.00 without explaining a year later!

Went for a gastroscope and most of the nurses were amazing, doctors were too! Went there in the morning and unfortunately my partner couldn’t pick me up before 3.30 pm. One of the nurses (don’t remember her name) a bit older, was absolutely rude to me and over the phone with my partner and to me again when I told her that I was happy to wait in the waiting room in front of the desk after the procedure, and let someone else come in. She was very pushy in a bad way and need me gone before 3pm. Also, when I got notified for the procedure, few weeks prior the procedure, I completely forgot to reply back to a very stressful weeks of work and family situation.. got a phone call from the same rude lady and she pretended to know “why I didn’t reply to the message” .. Not sure why she had to act like that.. but I’m sure wasn’t the first time.

The staff here have been amazing. Wonderful nurses and staff. Highly recommend. The ambience and staff are positive and happy. Loved my experience here. Thank you 💜😀

I feel like I'm so pampered at my lowest time. Having a chance to stay in this hospital made me think how great God is all the time. To the nurses (Emma, Lisa & Maggie) and staffs, your care to me is highly appreciated. Thank you very much and God bless you all. ❤️🙏

My brother had a full knee replacement at Southern Cross on Tuesday 17/08/2021 and was expected to stay in hospital until at least Thursday 19/08/21. At 11.59pm that day New Zealand went into a Level 4 lockdown. What was Southern Cross Invercargills answer to that? They tried to send my brother home on Wednesday morning 18/08/21 saying the hospital was closed. Where is the duty of care to the patient? He was in a high level of pain and believe it or not without COVID!!! The CARE factor is zero. Even the Surgeon wouldn't carry out face to face assessments! Very, very average, Southern Cross!

Was a great stay. My surgeon was amazing and done an excellent job of my knee replacement. The staff were kind, caring, helpful and compassionate. Food was amazing, great selection tasty and very nourishing. I like that they cater to all food groups. Best hospital experience ever 😊

Fantastic service from the time we walked in the door on Friday… admin staff, Nurses, surgeon, anaesthetic doctors, I can’t thank you all enough for your wonderful care!

It depends on the staff you get as to how you are treated. I got barked at by the cook who I seemed to annoy as I’m lactose intolerant. The wait of 5 hours for surgery is not appreciated

An incredible group of dedicated people. The level of care and support is absolutely outstanding.Thankyou to the surgical team and the nurses who administered my care in such a professional caring manner. Many thanks too to everyone who had a part in my recovery. Best wishes.

Would like to thank all the staff at Southern Cross Rotorua for the amazing care I received while there for a Left Hand Hip replacement. Thankyou all very much.

Absolute best service and care taken with me. I had my gallbladder removed here and the service from the moment I walked in the doors to the moment I left was the absolute best. Every person there gave me such extreme care. Not to mention it didn't feel like a hospital but a warm environment. The food is remarkable and the rooms are so so warm. Best experience!!! Thank you to the amazing staff and surgeon!

Just checked out, didn't want to leave😂. Everyone was amazing great service, got the correct hip 😂and the food was on point. Thank you so much for looking after me.

A great hospital made so by its staff. The nurses make this a five star place to be (even for those of us who loathe hospitals). The compassion, attention to detail, and FOLLOW THROUGH on things which are promised to take place. Meet anyone in the mingling area outside and there isn’t a bad word to be said for all it’s arenas of practice from mental health, alcohol counselling, pain control and so forth. Management must be doing something right because staff are actually happy doing what they’re doing, which has the obvious follow on effect of stellar patient treatment. Where other places are found wanting, your loved ones will be well taken care of here.

From my wife Christine McKinsley. Had a knee replacement done on 17 aug by Dr Weber. The first few days i wasn't sure how I felt but they discovered my blood was low so after transfusion I got along in leaps and bounds. My heartfelt thanks to the doctor and nursing staff in medical ward and also to the physio staff. You all do a wonderful job. The catering and cleaning staff nursing staff etc were all so friendly and professional. I was in Portsea Ward Thank for taking care of me whilst I was there and I won't hesitate to recommend Beleura hospital to one and all. I wish each and everyone of you the best in your chosen professions.maybe I will see you all again later in the year with my right knee. 😂😂. Many many thanks. From Christine McKinsley

I recently had a total Hip Replacement at Beleura Private Hospital and also did inpatient Rehabilitation on Mc Crae ward. I cannot thank every single person enough. From the moment I walked in the doors the professionalism and care I received was second to none. I would highly recommend Orthopaedic Surgeon Brad Crick he has done an excellent job for me personally ( thankyou so much ) All the Drs, Nurses, OTs, Physiotherapist, Porters were absolutely amazing they all worked so well as a team and made me feel welcomed and safe ( Thankyou ) Thanks also goes to the catering team the food was excellent ( my trays always went back empty 🙂 ) and the staff were lovely and friendly. All the cleaners were friendly and easy to talk to everyone and did a wonderful job. I'm currently doing outpatient Rehabilitation there and still finding everyone so nice friendly and helpful. So I'm guessing you can see by my review that I personally had a wonderful experience. Regards Kerry Pyne 🙂

Fantastic place to have surgery done - the staff are friendly, the hospital well equipped and you know you’re in safe hands. Delicious meals too! Thank you to Mr Fred Phillips, Anna, Jenny, Gorica, Maggie and the many others behind the scenes for what you do!

From the Receptionist, to the Nurse's and Specialist, and being apprehensive about the procedure I was to undergo, was put totally at ease, and was listened to and treated with the upmost care. Thank you for the wonderful service and care shown to both of us. Regards Barbara (Barb) Sharpe

My partner has been waiting nearly two months for a specialist recommendation letter from Anup George. We have called around 5 times, emailed 3 times and have received nothing. Not good service for someone with a life expectancy of 10 years at 27 years old.

I cannot thank the wonderful people at this hospital who showed great care and understanding to my situation. They were efficient, caring and above all very professional. I cannot rate them highly enough. They deal with some very difficult people and situations and to their credit come back next shift to do it all again. They are special people who should be recognised for their effort.

The doctors and Medical staff are great and they deserve a 5 star based on my experience. However, the Hospital desperately needs to look into how their back office staff treat people. My mother was admitted as an overseas patient. When she was discharged, a lady came and asked us to go to a private area and she put some papers asking me to sign it. When I asked her what I was being asked to sign, her response was “will explain once you have signed it.” When I declined, she started getting aggressive and rude. It came to a point that I had to ask her to get a second person come in and witness what she her aggressive and pushy behaviour. Finally when a second person was present in the room, her behaviour changed to an angel. Then we went through the invoice realising that we were charged for 3 nights when mom was admitted for 2 nights only. There were other errors as well. I am writing this because I hope that this will alert private patients and they are prepared to deal with these scenarios.

I had to have an emergency surgery on the 11/11/2023. I just want to thank the Staff at the hospital for such a professional , polite and extremely well co-ordinated care from start to end . From arriving at the beginning and being interviewed by the first point of contact (nurse) and then the admin staff, both professional and friendly. When the nurse from the Emergency Department came to fetch me , she was brilliant in her care, after the Doctor saw me . She was so thorough and careful in attaching my drip for my medication . She was so careful in finding a strong vein to take my blood , and answering any questions I asked her. What an amazing nurse. The doctor was also polite and friendly and explained what needed to be done . One of the surgical team came to speak to me as well and told me exactly what the surgery was all about , also friendly and polite . They then moved me to a ward and the PSA staff member was friendly and polite. At the ward , there was a student nurse and she was so professional in her manner of asking questions and checking my Blood pressure , temperature and oxygen , she even went to find my wife a chair. When the student's shift ended , the nurse that took care of me was even more amazing , explaining what was going to happen and reassuring me , went with me to the theatre and escorted back after the surgery. Took great care in her treatment of me , with pain relief and antibiotics through my drip. I just want to say a big thank you to her. The anaesthetists were so thorough and reassuring as well as polite and friendly . Both were so willing in answering and explaining my concerns or questions I had .The anaesthetist nurse assistant was polite and friendly. The surgeon was great , helpful and friendly . Sunshine hospital is so clean and has great modern facilities and technology. Thank you so much Sunshine hospital for your great service from ALL your staff .

Went to emergency department with possible fractured ankle. Staff was very rude and told me to go to primary care clinic. Was also referred to bending health imaging department for scans only to be told to go somewhere else and get it done after being referred to them. Extremely arrogant and rude receptionist.

Went there for a severe oil burn and had to wait more then 8 hours to get checked up. We were told we were second in line 3 people ended up going in before us. An hour and half went by to then get told we were first yet another 3 people went infront! it's outrageous how long you have to wait! And it's was also past 4 in the morning.

Waiting more than 1 hour for a doctors appointment should be illegal why can’t you just book people for a later time? And not waste peoples times for profit. Understand that it might be busy but that is because you overbook for a certain time.

If you ever need to go to hospital I suggest you don't go to this one, one of the worse hospitals in Perth. 1. My grandmother was dying in hospital so naturally all of her family were there to be with her for her last breaths, the staff were rude and wouldn't let us all be with her, these were the last moments we will never get back. Thanks for your compassion Fiona Stanley. 2. My dad had triple bypass surgery after waiting one or two weeks for one of the best open heart surgeons. Surgery all went well apparently. One week after, the hospital called my family to say he was being discharged, my mum and sister got there and the paper work wasn't ready and said they could post it out so they didn't have to wait any longer, which is all fine but... No doctor came to see my family to let them know what kind of care my dad would need or any other information necessary for when he's home. Two days later he died. What was the point for the government in spending so much money on surgeons when patients of major surgery get kicked out of the beds too soon and left to fend for themselves?! The lack of care and compassion for patients and their families is disgusting, I really hope this hospital gets better for the sake of the people of Perth.

The medical support is great. However, more cultural awareness trainings are needed for some of the staff. For the 1st time, today, I've heard a very inappropriate conversation which could negatively affect patients of certain background. I've reported the incident to the Dr in duty who I hope will take care of it for a better well-being of the hospital patients and staff

I gave birth via c section because my son my breech and the whole team were amazing. I felt so comfortable through the whole process. They talked us through everything they were doing as it was happening and our son arrived happy and healthy. We received the best care in the days after giving birth, I couldn't fault the team. Every appointment I had throughout my pregnancy was amazing. As a first time mammy, it was a lovely experience.

I was here for my first operation. I was a bit nervous, but all the staff made me feel at ease. Couldn't fault a thing. Operation went well, aftercare all organised.

I couldnt have asked for better care from the time i arrived until i left. Staff right down to kitchen were so kind and professional. Thankyou so much.

I have just got home from a 3 night stay at Southern Cross Hospital in Wellington after a scheduled operation. I was blown away by the skill, care, attentiveness, professionalism, kindness and generosity shown by ALL the staff. It was very conducive to facilitating a fantastic recovery. The food was wholesome & delicious and I wanted for nothing. They were welcoming and relaxed as other family members visited and I am so grateful to have had the pleasure of such fine care...and very pleased I didn't cancel my private health insurance when I was about to need it the most! Thank you all :)

I had key hole surgery on my knee Friday 27 October 2023. Level 3 What an amzing group of medical professionals. They took such good of me. They went above and beyond in making sure i could understand what was happening. In theater they made sure i could lip read (as i am profoundly deaf) Thank you Level 3 for your excellent service. And to my nurses who cared for me with A+ care. From Carina Eco They

5 stars ain’t enough for this place. Had surgery here years ago and a recent one 2 months ago for my mum. Their staff is what makes this place different from others plus their facilities and cleanliness are top notch. Staff always attentive, accommodating, and takes care of you the moment you walk in that door until the day you’re released. Amazing!

A great choice out in East Auckland. The staff provided all the required information prior to the day, so we had the required information. Plenty of free parking outside, with a 5 min drop off/pick-up area too. Reception is on Level 3 via the elevator and they had a cafe and pharmacy on Level 1, which is handy, as you can pick up your medications also. Staff are really friendly and look after you

Shout out to Ward One. Spent two days there after surgery. From admitting to discharge everyone was knowledgeable, capable and kind. I found the rooms were amazing, far exceeded my expectations. Special acknowledgement to my nurses who went above and beyond.

Its an amazing 👏 hospital. I had day surgery and all the staff treated me with great care and respect. I was always updated on what was happening and how long each process would be. Food was yummy too 😋. Tip: they usually give out WIFI password at admission but if forgotten, just ask and they'll share.

Not the first time I've been in here but as previously even though it was for an operation all the staff right through from reception to orderlies, nurses, doctors and anaesthetists all made the experience stress free and even, although it might be a strange thing to say, enjoyable. You all do an amazing job. Also a big shout out to the cleaners and sorry if I've forgotten anyone. Thanks so much. Cheers, Peter.

Yesterday, I had to have an operation at RPA. It was amazing service, and the staff were wonderful. All the nurses and doctors were fantastic, and I would like to commend them on their work and thank them again very much. Great job. Thank you 😊

The hospital is hit miss like all of NSW Health. The nurses have mental health issues so depending on which nurse you get, either you will receive good care or be subjected to abuse like having your meds not given, information not provided, details not passed to your doctors (who often review remotely so you don’t see them every day). The outsourced food is not relevant to your needs and not replaced with adequate nutrition if you have allergies etc. I saw one new father deliberately kept outside because the nurses didn’t like him then watched them laugh at the struggling new mum who was doing things without support and the nurses just watched, didn’t help her. Same with trying to get information from Doctors, they simply don’t talk to you. The information provided by the nurses is often half-truths designed to placate people not be honest with them.

I don’t know if they will see it but thank you so much to Maddie, Lisa, Eva, Greg, Todd and all of the other overworked nurses and drs who looked after me whose names I didn’t catch or couldn’t remember. I just had my appendix out and it was my first ever hospital visit and everyone was so kind and attentive. I really appreciate how hard you all work. Thank you so much ♥️

A big shout out to the doctors and nurses at Dickinson south building level 2. Your care is elite. Your all angels that deserve amazing lives. May God bless all of you Doctors, Nurses and health care professionals.

I’ve been in the Emergency Department of Prince of Wales, a number of times in my life. I waited a very long time only once. I had only 1 bad experience where I was in observation in bed and I could not get a peaceful sleep as the doctors kept checking on me every hour and kept my light on the whole time. The next day, they forgot to remove the IV from my arm and sent me home. Overall, not too bad experience.

Tammy was an excellent night nurse who woke me up very gentle and made sure i was ok. She distracted me from my injury and made my stay very calm and comfortable. I am very thankful to of had her as my nurse :)

Thank you so much for everything you do for your patients. It was a long wait but everyone was kind and kept informing us of wait times and set expectations appropriately. It's such a tough job but you guys are really amazing. I can't say enough kind things about all of you.

Although we are in zone for Middlemore Hospital, we have travelled to the birthing unit here twice. The birthing rooms are clean and tidy. The staff are very helpful. You have your own dedicated nurse while you are in labour. The nurse does an amazing job taking care of the birthing mother throughout the entire process. There are family rooms, and tea facilities for spouses and extended family. We also went to the Tamaki ward for after birth Care for two nights. They have sleeping arrangements available in the room for your spouse. Staff in this ward were fantastic and helpful. Again there is a family room and communal kitchen. Overall the hospital is pretty up-to-date and tidy. My only concern is parking. The car park tends to get full quite early and the parking fees are astronomical. If you are a genuine patient, you should be offered some sort of parking subsidy.

Thumbs up for all the doctors and nurses of Ward83! My dad stayed at room 3 of the high dependency unit, so touch of how hard all staffs taking their duties and so proud of your job and the kindness and loving heart!!

Thursday 8th December 9.30pm to 2.30 Janice the nurse in emergency was amazing. She was kind and caring and looked after my son who was having heart problems. Thank you so much Janice! The doctor was also lovely A kind Irish man Very helpful, answering all of our questions.

my partner was taken into the ER on tuesday afternoon and spend all night and all morning wednesday there, the nurses were amazingly dutiful and took great care of both him and me. our nurse sarah went above and beyond for us and did her best to make us comfortable and keep him in the best condition possible at the time. i'm super thankful for all the nurses.

Long waits for surgeries and wait times can take over an hour for a booked appointment. A Dr or two aren’t helpful but staff do their best with the pressure and demand they are under. I have been going to this hospital since birth. They are doing more renovations so it should more upgraded within the next few years. Apart from that staff and nurses are great. Cafes and plenty of food and coffee to grab whilst you wait.

You will probably die before you get your waitlist surgery appointment date, unless another hospital saves you out of your misery. Stay away from this hospital as there is absolutely no compassion here!!

This was my fourth time at this hospital for post-surgery exercise, today I had two other people's records on my file. The staff member that was assigned to me, was confused because of this. I was there for my back exercise, not my hip or knee. You can only blame the Qld health office staff for this. THANK GOD I WAS NOT HAVING A OPERATION. ANOTHER MISTAKE FROM QLD HEALTH

I had a hemorrhage type stroke in the ER room after being denied the usage of Ryan's Rule, staff is extremely rude and unprofessional. Since the stroke I have been refused triage and denied medical treatment every time I attempt to present to emergency with the Doctor's very rudely telling me they aren't going to treat me and to go home during my acute medical episode which included my brain actively hemorrhaging. Have only ever received treatment when the Police have done an EEA which involved the staff drugging with me high amounts of Morphine the first time and Fentanyl the second time making me unconscious for the EEA before releasing me outside which resulted in me getting hit by a car. Incredibly disgusting behavior by an abhorrent group of staff and pathetic excuses for Nurses and Doctors.

Saved my life (twice). Had I been anywhere else I would be 6 foot under. Thank you so much to all the staff who helped me and medical records in particular Ms Gee who was highly competent. I would like to thank the surgeon and staff who operated on me. I simple do not understand the negative reviews here, try going to other parts of the world and see healthcare others have. Thank you.

I recently had a positive experience at Canberra Hospital, and I'm eager to share my feedback. Dr. Phillip, the surgeon, delivered an outstanding level of care, demonstrating expertise and professionalism throughout. Nurse Manita was incredibly cooperative, ensuring I felt comfortable and well-informed during my stay. The follow-up care from Nurse '' ROSE'' was exceptional—her kindness, care, and sweet demeanor made a significant difference in my overall experience. I appreciate the dedication and compassion displayed by the medical team at Canberra Hospital.

Very professional staff working efficiently and compassionately under enormous pressure due to a chronically underfunded hospital system. Many of the negative reviews reveal narrow minded attitudes and highly unrealistic expectations of a stressed public health system. We are lucky to have such a hospital in Canberra, which last I was aware is actually the second busiest trauma hospital in the nation- accepting patients not only from Canberra but transfers from regional areas and Sydney.

Waited since 11pm to be seen, at 5.30am was taken in to be seen by a doctor, 7am and still not seen by a doctor and asked to leave the room and bed as someone else needs it. Absolutely shocking. One doctor on. We are in Australia and cannot receive decent medical attention. Disgusted and will never return here. Triage staff rude.

UPDATE CANCELS Pediatric APPOINTMENT OF MY FIVE YR OLD NEPHEW A DAY BEFORE BY TEXT AND SAID ANOTHER APPOINTMENT WILL BE SENT OUT BY MAIL. NOT GOOD ENOUGH. Looking abit disheveled bc of lack of sleep and nurse looks me up and down with a judgey look on her face and rolls her eyes. Honestly the nurses are awful. Trainee nurses can't hit veins and be disclosing personal information about themselves (that they take Zoloft, while forgetting to tell drs I need pain medication, put hot tea in front of my face nearly permanently scarring my eye, also forgetting to ask Drs to check my cervix which nearly led to the loss of my baby and when it finally was checked baby was about to be born her head was past cervix expected to deliver baby on my own and i was unessasarly on heavy painkillers for longer which led to withdrawal symptoms for my child.) Honestly completely unprofessional if they're having a bad day. Old hospital is falling apart while private is upgraded. Honestly if your overworked you shouldn't be working. And that's part of your training. Completely alienated by the nurses looking after my child, it's literally fd up. No information on breastfeeding just yes or no and then a pump sent to my room. Resulting in potentially life threatening mastitis. Along with completely messing up my mental health the social workers seriously need to learn some decorum or at least basic manners.

80 year old woman sat in ED waiting room after botched abdominal surgery in regional hospital. Sat in wheelchair for about five hours in FMC ED after being hastily sewn up by regional surgeon. No pain relief given, eventually admitted into ED and given a bed around 11:00 pm, seen by doctor around 4:00 am the following morning… Eventually admitted to appropriate ward where the specialist and nurses have been brilliant!