18 clinics in New Zealand

The kiwi Indian doctor in the rehabilitation department is rude, unprofessional and lack of respect towards Asian women. He shouted to my mom in room when my grandfather was admitted to hospital (last 3 days of his life). The caregivers r awful, when visitors left, the caregivers don’t even pass water and pills closer to my sick grandpa. I completely have lost hope in this hospital. Please put a camera for your loved ones in this hospital you will know how they are really being treated. Hospital should take feedback seriously!

Great experience today with a day surgery for my daughter. Wasn't to long of a wait..staff are so busy and do a great job. Great friendly staff. So helpful and caring. Very lovely with my daughter who was super nervous.. Thank you 😊

I was admitted promptly and every nurse that looked after me went above and beyond. Special shout out to Regan who is a superstar! All of the staff from reception to wardies were amazing and made a painful experience much more bearable. Thank you

Fantastic modern building, well laid out with a large cafe on the bottom floor, food is great, good selection. Coffee is also good. Excellent accessibility with a large number of disabled parks close to the entrance. Parks are well sized with plenty of room for disability equipment to be loaded in and out. Follow the signage and the carpark layout is easy enough.

February 2023 current inpatient. I have very specific dietary needs. FODMAP lactose intolerant, sensitive to gluten etc I think the kitchen staff are limbo dancers. They have bent over backwards to help me eat well and to follow the dietitian's advice. I cannot thank them enough for the effort they have put into keeping me healthy. Real cheese would be nice though!!!!. Thanks to their care in meal planning I should be able to go home next week But, I will miss the meatballs, roast beef and cheesecake. I hope they realise how wonderful they are. THANK YOU from Cas 🌹🥰🌹

I was at Burwood Hospital for 2 weeks in the Rehab Ward going to Physio and working on my injured left ankle. Thanks to the fine work of everyone involved I was able to regain my independence with what I had learned. Everyone who worked there and it didn't matter who it was encouraged me with their attitude,good work ethic and duty of care.They were able to get the best out of me despite the fact the Health Sector is having various problems of it's own to deal with. Although my opinion may differ greatly from others I'm sticking to my opinion that these people who despite working under pressure at times showed me how to get the job done with a smile and I will be forever grateful to them all for the effort they all put in helping me on the road to recovery

We came to the Emergency tonight because my 9 months old baby has been having 39+ fever. Security didn’t even ask if we had an emergency or anything, just rudely asked us to ‚move it’ because we came in a camper van and somebody reported us?! We just parked there to have her nursed before going inside! I feel so violated by this treatment and rather go somewhere else! Great to see how people here treat travellers.

I have been experiencing pain in my ear, which has resulted in a headache since yesterday. Despite taking ibuprofen, the pain has worsened, and I have not been able to sleep. I tried booking an appointment with an after-hours service, but they are fully booked, and I do not want to wait in the emergency department for hours. When I arrived, I was in so much pain that I could not even speak properly, and I felt exhausted. My husband had to answer questions from a nurse, who was rude and unkind to us. She even talked loudly in the lobby, insinuating that I was pretending to be sick. I can walk, but that does not mean I am not in severe pain and unable to speak. The nurse demanded to see me and refused to talk to my husband. I feel miserable, sad, and angry because of the pain and the nurse's behavior. It is unacceptable for a healthcare professional to be unkind to a patient, especially when they are in distress. I hope that one day she experiences the pain I am feeling and is treated with the same rudeness she showed me. Some people like her should not be nurses.

I was recently at the hospital with my daughter who had a severe kidney infection. I can not fault one single doctor, nurse, receptionist, or orderly there. The care she got was amazing from the time she got admitted to the time she got discharged. Seeing first hand what they all cope with really put it in perspective & every single person I had contact with does/is doing an amazing job. I know it isn't everyone's experience but I want people to know just how great our time was there

No words to thank the team at the hospital, during my last stay and now every nurse and doctors had been so supportive ❤️ I know I get stubborn and not take medication or eat much but the nurses are there for me.Even I had bad days they come and try to cheer me up so that I don't feel low. They work so hard in all different shifts. These guys are awesome and they care

My husband went to A&E today and was very impressed with the wonderful responsive care he received. He was transferred to the CDU where a wonderful nurse Lynne looked after him. She was fantastic and got him organised re his follow up in the morning. Had a great sense of humour also. We are very grateful 🥲

This is the most dysfunctional hospital I'm NZ. they do a shift change and forget/deny everything the last nurse or doctor says. you're regularly forgotten and the doctors are incredibly withholding with medication. you may as well stay at home and deal with it.

Worst "private" hospital ever. After a procedure that required a general anesthetic (fully under) and therefore 17hrs of fasting ahead of it, I awoke in a curtained room with 4 other people (one coughing & blowing their nose) to receive a fruit plate with: 2 grapes, 1 slice of kiwi fruit, 2 chunks of pineapple, 1/2 a plum and a triangle of watermelon. When I requested something more substantial so I wouldn't faint walking out, I was offered a gluten free cookie and a ginger beer. If I weren't so appalled, I'd laugh at how pathetic it all was. And I had the honour of co-paying $500 and god knows what the insurer was billed. Never again!

Stayed overnight after surgery and was really impressed with everything. I had Jo and Anna as my nurses who were super friendly, knowledgable and so eager to help with any request. Same thing with the rest of the staff like the nurse in the waiting room, receptionist, anaesthesist etc... It's like the same service you get at a nice hotel 👌

My 2nd time at the hospital. Awesome friendly staff. Nurses are so friendly and helpful. Always there for you when you need it.

Nurses here are wonderful!! I've gone into radiology here at MercyAscot many times. The nurses are kind, caring, empathic and very patient. All my concerns and questions were answered with care and time. Michelle who works in the Radiology as a nurse for the "Heart Group", is simply AMAZING!! Shes brilliant and very empathic. Thanks ❤

Loveliest nurses took care of me so well when I came in for surgery. Rooms are modern and clean. I had a lovely view out the window to some trees.

Entered my registration in the parking machine when I arrived, then again when I was leaving and the machine told me I owed no money so I left. Months later I had a letter at my old house to say I owe $85.

Highly recommend going here if you can. Amazing service from surgery day to discharge. The surgeons, anesthesians and nurses are just amazing, attentive and very friendly and made sure I was looked after no matter what the time. Very grateful to be looked after so well when at my most vulnerable and thanks to that it set a precedence to my home recovery. Also have to give shoutout to the restaurant quality food where you can choose from a menu! If you're having surgery and can go here then I would highly recommend you book yourself in 😊

Denying people medical treatment by delaying access to THE doctor , whilst simultaneously offering a specialist clinic, where people can book in and leave within 30minutes, in direct contrast to us - waiting 5 hours and then only to be continually bumped down the cue for so called emergencies. The most excruciating thing is , I know for a fact the doctor would spend 5 minutes with us and then send us on our own way. Also the older receptionist tends to make broad assumptions that someone with allergies is a covid case. This place should not be permitted to continue as an A&E.

I recently had surgery here and wanted to write to them to say thank you for their upmost care and attention- from the surgeon and anaesthetist through to the nursing staff and catering - very good. I would highly recommend.

My brother had a full knee replacement at Southern Cross on Tuesday 17/08/2021 and was expected to stay in hospital until at least Thursday 19/08/21. At 11.59pm that day New Zealand went into a Level 4 lockdown. What was Southern Cross Invercargills answer to that? They tried to send my brother home on Wednesday morning 18/08/21 saying the hospital was closed. Where is the duty of care to the patient? He was in a high level of pain and believe it or not without COVID!!! The CARE factor is zero. Even the Surgeon wouldn't carry out face to face assessments! Very, very average, Southern Cross!

Was a great stay. My surgeon was amazing and done an excellent job of my knee replacement. The staff were kind, caring, helpful and compassionate. Food was amazing, great selection tasty and very nourishing. I like that they cater to all food groups. Best hospital experience ever 😊

Built on the site old of the Historic Park Hospital opened in 1994 friendly staff too

Not the first time I've been in here but as previously even though it was for an operation all the staff right through from reception to orderlies, nurses, doctors and anaesthetists all made the experience stress free and even, although it might be a strange thing to say, enjoyable. You all do an amazing job. Also a big shout out to the cleaners and sorry if I've forgotten anyone. Thanks so much. Cheers, Peter.

I had a surgery and stayed for one night at Southern Cross. Everyone was very kind and helpful. I felt very well cared for. A big thanks to everyone involved in my care.

Would like to say thank you to the nurses and staff while I was in for surgery on the 24th and 25th Jan, they were all very kind and friendly and nothing was a problem. Regards Shaun S

I had a the best experience I could have ever asked for. I had massive anxiety before the surgery and all the staff that I dealt with were absolutely amazing. I had lumbar fusion rods and screws l5 to s1 replaced vertabrae and bone graft. Before the surgery I limped into the hospital hunched over. It's been 7 days and I can walk around the house without that pain, it's a bit tender from surgery as expected. The surgeon was amazing the after care was amazing the food was great. They got me walking a day later and the encouragement and support was so good. Thank you southern cross and the team you looked after me and welcomed my wife and our young kids.

Have had 2 surgeries here in the last year and a half, the nurses are so lovely, attentive and you can tell they genuinely care. Thanks for lovely experiences Southern Cross and team.

Really lovely staff, nurses, surgery staffs etc so good even with a super anxious person like myself. Definitely recommend this place if you can afford it you’ll be very well looked after. Little bit OTT with the covid stuff. Even though me and sister were triple RAT tested I still had to put a face mask on as soon as I could after surgery, and sister had to have it on at all times too. Wish it was a little more simple when you need a surgery there and just 1 package including all fees, surgeon fees, Anastasia fees, hospital fees etc all in one rather than finding out new bits and costs as you go. Overall a very good experience and most covid stuff probably out of their control

It depends on the staff you get as to how you are treated. I got barked at by the cook who I seemed to annoy as I’m lactose intolerant. The wait of 5 hours for surgery is not appreciated

An incredible group of dedicated people. The level of care and support is absolutely outstanding.Thankyou to the surgical team and the nurses who administered my care in such a professional caring manner. Many thanks too to everyone who had a part in my recovery. Best wishes.

Special thankyou to all the staff at southern cross yesterday,for making me feel right at home,daytime nurses melissa and javan best hospitality ever thankyou,nurse abby,and marsha good crack up chat in the room pre surgery,dr charlie and all his surgery team,you did a amazing job on my right knee❤,amiee in recovery room good laugh to chat with and to cathrine the evening nurse for great hospitality.i hope you all get rewarded for your hard work and care towards your patients ,it 💯goes unoticed.once again thankyou all best wishes and have a merry christmas🙂❤💯

Went in for a knee replacement. I can't say enough about the service and care provided here. Awesome staff and facilities. Thank you all for making my stay so comfortable

Totally wonderful experience with superb staff, nursing, and Doctors. They should be all very proud of themselves🌷

Outstanding service, beautiful staff, loving care. Thank you. Worth the drive from Tauranga. Excellent.

Such an awesome experience. Just had my ACL and meniscus surgery on the 7th from Dr Nick Gormack. Everyone was really professional and friendly. They really takecare of their patients.Even the nurse who provided food was really caring and kept checking on me if I wanted something to eat and drink. Julia who was there when I woke up from my surgery was really professional. Helped me heaps when I started hyperventilating. She cared for me alot and helped me regain my consciousness. Special thanks to Denise and Ian who looked after me soo well. The physio Wendy for helping me through walking exercises. It was a lovely experience staying there. It was clean and the cooked food was really good just like what you'd order from a nice restaurant/Cafe. Thank you so much Denise and Ian. You both have been really lovely and caring towards me. I would happily choose this hospital again if I had any surgery in future. Thank you Ormiston Hospital. All your staffs were professional and kind.

To all who were part of my knee operation yesterday, the team I had were fantastic. My check in nurse was so kind, then my anethetist Elitza put all my worries or fears to rest. She was brilliant. Then I had Vinnie who walked me to surgery a real gem thankyou. I felt well looked after and everything went perfectly. My surgeon was great also.

Reception is on level 3. Lovely team of people that i encountered right through my procedure from reception to dispatch. Def better than mainstream hospital for me. A lot more calming and personal rather than a rat race. Especially when you're nervous enough, from previous hospital experiences. Its almost like the older days where they care, listen and can advise. Im grateful for the team their, i thank you and those kind natured souls who take on those roles to look after us.

Fantastic dentist, affordable prices, realistic advice and treatment plans, friendly staff and a beautiful, clean and calm space. Highly recommend Ahmad especially- he’s brilliant!

Extremely professional and friendly crew. They fixed a crown I’ve had issues with for the last 5 years and perfected a composite filling that turned yellow. I currently have no issues with my teeth and my smile looks great. I’m very happy and will only ever go to Grafton Dental from now on.

I visited Grafton Dental for the first time last year for a checkup and clean with Dr Ahmad. The entire team were very organised and friendly. Dr Ahmad was very detailed and explanatory with his treatment plan. Overall, I had a wonderful experience.

I had a great experience speaking to the receptionist at the front desk. She was very kind and helpful. Good wisdom tooth extraction done by the dentist. Some calculus was missed after scaling and could have been done better. However, great practice and dental representatives overall.

Superb Dental Clinic highly recommend. Fantastic dentist saw me on a Sunday. Removed my wisdom tooth on Wednesday, very smooth process. The whole team was extremely professional and friendly. Followed up on how my recovery was going.

I got a tooth extracted here there were complications and I had a bit of an issue but AJ who was called in was wonderful and very honest, made me feel reassured and like he’s really cared about my family and me. I can see he strives to please the customer and make the practise the best it can be. That’s rare to find these days. So being able to chat about the issue and be looked after means the world to me. Sometimes things can go wrong or not as expected but being able to care for you patients in such a kind honest way and trying to make it better shows what such a great place this is.

Had a hygiene appointment / teeth clean with Bridget last week and was very pleased with the care provided. Ticks all the boxes for me, friendly staff, thorough clean with great attention to detail taken and a gentle overall process. The cleaning was very thorough, firm where needed to remove plaque but overall a gentle and a comfortable process. Very careful and considerate workmanship. She explained the condition of my teeth, areas I can improve in terms of brushing / flossing practices and what I should be aware of without being preachy or critical. I do appreciate a firm but gentle approach that avoids yanking or hard scraping and that was very much achieved. It would be hard to do any better, well done.

What kids dental clinic and the hospital dental care could not solve within months (cracked tooth in a child, which required a root canal) Carpenters dental fixed within 24 h of hearing about it. We had not been with them previously, and Carpenters had been suggested by my dentist (when they themselves could not help) and amazing Tia. I cannot stop highlighting their kind, friendly, uncomplicated and lightning fast service, in what was a stressful, complicated, and bureaucratic matter.

My first appointment with Carpenters after moving back to Palmerston North. A recommendation from a friend, and I was so thrilled with the way I was welcomed and the expert and quick procedures done today. Lovely staff and very happy with my Dentist, as I am gagger from way back, so was a little apprehensive, however, need not have worried. Very impressed.

Hadn't been to a dentist in about a decade and was a little nervous what it would be like but all the staff was extremely friendly and made me feel at ease.

I have to say the reception lady is very impolite, she doesn’t even talk or look at people. I am the regular patient of their hygiene cleaning. She wants to charge me $193 but the website shows $193 for first visit new patient and $160 for regular patient. The reception lady said she have no idea about the price on the website. So I need to pay $193. Are you guys kidding? You have no idea about the information that posted on your company website?? After I showed her the website page she said that’s for patient who comes every 6 months. So for the patient who booked late appointments is defined as non regular patient?? What a joke. Don’t make excuses for yourself. I was book the appointment on Jan but the clinic cancelled it on the appointment date so I rescheduled for March. I just couldn’t believe it was the customer service of a clinic that has been running in Queenstown for years. What a shame. I only paid $160 in the end by the way.

Jo took the time to fully explain my options and did an excellent job of the work done.

Fantastic service. Jillene (receptionist) was so friendly and helpful, getting me an appointment quickly and was lovely right through my experience. Dr Kerry Chen and her assistant were so lovely and caring. They put up with me being absolutely terrified (to the point of tears) and helped to support me through a difficult tooth extraction that involved Dr Sam having to come in and help. Thank you all!

Today I came in with extream tooth ache. They fit me in straight away, informed me of costs and likely options to resolve it without putting me on the spot. I had Samual Brady working on my teeth and I have never ever had an extraction before and it was 100% painless. He was gentle, patient and very calm which made a really nice experience for the one in the chair. Concidering it was weekend work cost was very reasonable. Thank you for the great experience even though I lost a tooth. I will definitely be back.

I honestly can't fauly Dr Brady, I am very glad to have found his dentistry. He is definitely one of the better ones out there. Good prices and better service.