Robotic spine surgery in 25 Spine surgery clinics worldwide

We had a great experience at Liv Hospital Ulus. Pick up and drop off every time we had an appoiment. On top the staff is very profesional and friendly. I highly recomnend them. They also offer a translator who was amazing and help us to have a better understanding of our situation. The building looks like a 5 star hotel, very clean and equiped with the latest medical technology 🙂

I just had gastric sleeve surgery at Liv Ulus hospital, my nurse was so sweet and lovely to me, her name was Gülperi, if you are so lucky that you get her Then you Will have a good time after your surgery! My doctors name was dr. Kaya he was so professional and made me feel safe! 5 stars⭐️⭐️⭐️⭐️⭐️

Fabulous hospital! Staff are welcoming, helpful and attending. We went for check up and we were surprised with quality and fast procedures. Doctors are experienced and speak very well english. They have translators in many languages! LiV family thank you for amazing experience!

This hospital prefers earning money rather than customer service and support. The personel is not well educated for patience support. The staff didn't know their mr machine is out of service. After the complain about the hospital communication problem about the mr machine, the receptionist told us the doctor will give you some pain killer, then we went to dr office and get some pain killer prescription.If you are not a doctor dont suggest pain killer.That is unprofessional

If there is anything below 1 star I would give it to them. This is my second visit where I have to take my son to do some simple stiching due to injury in his forehead. Firsr I paid a high amount of money just to see doctor and instead of doing his job stiching the injury. He wanted me to do CT Scan and suggest to arrange an appointement with plastic sergeon and make the thing bigger than it supposed to be! And of course for the sake of making you paying extra amount of alot of money! Anyway left the hospital to went to another devlet hospital where I got all of that done within less than 20 minutes free of charge. Don't let yourself fooled with this hospital. They are only care of charging you alot of money on all levels hospital and even parking. Especially if you are foreigner.

Excellent, exceptional and high quality health care and very devoted care providers across all hospital departments. And their foreigner patient service department is truly wonderful and helpful, especially thankful to Mr. Hussain from the aforementioned department

Radiation Scan and Analysis of Same. Was Superb. Dr Amir and staff incomparable.Assistant gave scrip for sleeping.

My story is for expats and foreigners in Moscow. Yesterday night my wife had a feeling of intense burning in her chest. She just recovered from covid (having made negative test that day). So, I took her to EMC to be faster than a state ambulance. We were at their premises at ca. 22:15. The place was not busy at this late hour. We explained our situation that we fear of heart attack or stroke. A receptionist first invited us to take a sit and wait for in-house emergency doctor. But then he realised that less than 14 days gone since first positive test. He told us urgently to leave the premises, saying that they can not help us in any way. He did not bother even to offer calling state ambulance. So, EMC pushed its patient, who might have had a life threatening condition, onto a street at midnight without any help. Beware, you should always have a plan B (and C) who you call in Moscow in such situations since evidently EMC can fail big time. Luckily for us we had other options, an ambulance from a competing private clinic arrived within 30 minutes and they helped my wife, so her life is not in danger anymore.

NOT RECOMMENDED. Visited the clinic for an emergency situation treatment. At the entrance a lady stops me asking are you aware of the fees. Minimum would be 165 euro then she says even for emergency cases we have to first fill up all the forms and formats, scan passports, take all data then we will listen to your problems. Upset about the service level given the prices. Big turn down. Also to add. I had been there after not finding a traumatolog doctor in their Arlovskaya clinic where the receptionist did same price detailing, holding me in pain at the gate and then says doctor needs time to be called even if emergency. Finally after suffering in both the EMC outlets I had to go to another local clinic. On the way in pain right now.

My son was treated here for a fractured arm. Dr Burstev did an incredible job both with the surgery and immaculately neat stitches, as with the care and attention given during follow-up appointments. Nurses and other staff also showed great attention and we really couldn't ask for more. Grateful.

Good specialists but expensive. Billed in EUR

Expensive company than a hosptial

I am a customer of the EMC for about 15 years. During the last 5 years the attitude of the hospital has changed. Before it was clearly the best place to get medical attention, especially when you are a foreigner and don't speak too much Russian. But now the game changed. Not only are they very high price and I most of the time I have the feeling that I am recommended additional check which are not needed. Now they also don't trust their customers any more. As a Foreigner, with a record in their database for 15 years, you have to prepay your treatment. I have always paid by bills with them before leaving the building on every visit, so I have not given any reason for this. And then the payment doesn't work well. The payment terminals are difficult to use / not working and the alternative is to go to the ground floor and pay at the cash register. For this money I expected perfect service. Don't get me wrong, I think the doctors are good. But the management I don't like.

Is it even legal to charge as much for health care? Seems like the regulator isn't aware of the price list of this hospital. Other than that having insurance isn't a guarantee that you'll get services in this hospital because there is lack of real time communication between the service provider and the insurance company, so you still have to guarantee payment with your bank card. If the two do not communicate in an hour, money is deducted from your card. Then back to square one...running after the insurance for compensation! Just a terrible experience to say the least.

Even after more than 25 years as a loyal customer, I was made to feel like a potential criminal who is lying about your insurance coverage. In the middle of a series of consultations and tests, I was forced to stand at the reception desk and have a lengthy discussion with the receptionist and the insurers before I could get the correct invoice with only 20 percent co-payment. This clinic is fine if you don’t mind being publicly humiliated and pay everything up front.