Windpipe cancer surgery in 254 Thoracic surgery clinics worldwide

Terrible service. They have closed the permanent customer service, admission for appointments from 4pm onwards has to be done at the counter on floor 0 because the counters on the other floors are already closed, which greatly increases the waiting time. Even though I've been coming to this hospital since it opened and I live a 5-minute walk away, I prefer to look for another hospital.

Very unfriendly reception at piso 0. Sending back and forth. Technician late so far 0.5h (still not here) for a scheduled exam... so far great experience with HLuz but first at Amadora. Not anymore

Dr. Joana Rocha Pauletta was extremely rude, condescending and impatient. I waited 30 minutes although I had an appointment, and she seemed to be agitated from the moment I sat down. I made an appointment with her specifically because her profile said she speaks English. So I waited two months to see her. But when I got in the appointment she continued to not only chastise me for not speaking fluent Portuguese but she was very condescending and rude about it. She continued to communicate with me in Portuguese and then would get frustrated when I didn’t understand. Again, her profile lists English as one of her languages , yet she refused to communicate in English. I had several concerns that I needed addressed regarding perimenopause and her response to each concern was that I needed to see a general doctor. Additionally their website has an entire page about communication with international patients which makes her behavior and disposition all the more perplexing. Medical Tourism is when people travel for medical procedures, in which case, tourists are not expected to speak the language of the country they travel to. This was a Horrible horrible experience. If she does not want to deal with native English speakers she needs to remove it from her profile.

I feel robbed. I spoke on Instagram with Dr Paulo Morais (dermatology) about removing a mole in which I sent a photo of it. What did Dr. He told me what it was and that he removed it easily in 15 minutes in a consultation. However, on arrival at the Hospital Clínica da Luz in Amarante, they charged €75 before the consultation. I entered the office Dr Paulo Morais saw the sign again and said he would have to pay €270 to remove it. In other words, I had not mentioned this before, not having gone there prepared, I did not carry out the procedure and I still ran out of €75 in 5 minutes to leave to find out the same and I lost a morning of work. 😔😪 The situation is regrettable, Dr. Paulo Morais deceived me well.

Review of previous review for the reasons I will describe, although I chose to maintain some aspects. Private clinic where many quality professionals work, however the entire management of this hospital seems to be based solely on traditional, and very clear, objectives: profit! An institution of this nature must, in my humble opinion, regulate its procedures by ethics, above all. But that does not always happen. I do not accept scheduling a surgery with a stipulated price, in prior consultation, and being presented with a bill that ends up being more than double that amount. I paid, it's true, because I didn't take anything that could prove what I'm saying here, even though I had a document at home whose code differs from the one presented to me on the invoice. But the worst part was how quickly the mini-surgery took place. I ended up not extracting all the "signs" (or warts, which is what they are) planned for extraction, thus maintaining a greater risk of spread. Furthermore, he planned to carry out the action through cryotherapy, and not through scraping, which involved a lot of blood loss, marks everywhere, the impossibility of leaving and other constraints. This was not told to me in the preliminary consultation. The way in which we are "deceived", because, in my opinion, that is what it is all about, always begins with an initial consultation, which is long and during which sympathy hides the intention of the true final charge, which, in my opinion, does not take place of the doctor's will, but of the objectives to which workers are currently subject. Here I leave my honest opinion, with the intention that anyone who has a few seconds to read it does not fall into the same "trap". Requiring clear documents, budgets, for example, that stipulate final prices, is fundamental and ends up corresponding to a right enjoyed by users. That cannot be neglected! PS: Oh, and the date set for surgery cannot correspond to an appointment, let's face it! We should be careful, because if we refuse to accept paying for a consultation on that day, the final price will probably reflect this disagreement, due to some other excuse...

Incredible......I waited 70 minutes to be seen by Mr. Doctor José Miguel Freitas! I ended up giving up on the appointment as I was still waiting for them to call me! My Time is as precious as yours..... I will not use your services again!!!!!

My wife and I have been going to this hospital for a couple of years. We have a family doctor (always late but doctors do have other patients with problems that need intervention, I like to think) speciality doctors for hematology, dermatology, gynecology and urology. They all have a specified amount of time to allot to each patient for consultations so sometimes it seems rushed but they have all been very professional and in almost all cases attentive and caring. The hospital is very busy and i think the receptionists do an excellent job of helping patients.

Mammogram and ultrasound checks everyone's helpful. Friendly and professional felt relaxed with all the helpful doctors .nurses and receptionistist would give them more stars 🌟 then five

Recepcionists who answer the phone are hysterical and rude. The worse!! The lady who answered to me and didn’t want to transfer to her boss or the person I called for, started yelling as crazy to me. Asking me personal information but she denied to give me even her name or transfer the call. I even advise her to take a valium and she hung up on me. Crazy lady

I had the worst experience in care, I had an obstetrics consultation, and Dr.Ana Branco, who attended to me, was extremely rude, I felt offended, talked about my country of origin and even revealed the sex of my baby, without even asking. If you would like to know, you leave the room completely destabilized, I'm thinking like a doctor who treats pregnant women, doesn't have the slightest bit of empathy! It's a shame to pay so much for a consultation and go through a situation like this! I chose Hospital da Luz, because I believed that there would be excellent professionals there to assist me, especially at such a sensitive stage, which is often pregnancy! But I would give 5 stars to the nurse and attendants who were super friendly and attentive, the opposite of the doctor.

Good experience in the A&E but regular appointments get very delayed. The doctor was 29 minutes late for my appointment. Not a good use of my time.

Hospital

My experience has been nothing but good. Friendly, sympathetic and caring doctors and staff, that in no way seem rushed or annoyed. Never met a rude or inpatient employee during many visits here. Clean and tidy establishment. Big plus for using technology (using mobile App for everything from booking consultations or exam, paying invoices and receiving exam results, all in my phone.

It has been a month since my ginecological ecography, and the hospital still hasn´t delivered results. But the invoice yes, oh this they delivered! I had to go there physically, make a special request (sic!) and after a week still nothing. So I paid for the exam that now i cannot even access to see the results and bring them to another doctor. As far as i know, refusing the access to patient´s own health information is a crime in this country.

Whilst on holiday in Portugal I developed an eye infection in my only good 'seeing eye'. The symptoms caused me to have blurred vision and photosensitivity. I was extremely frightened of losing my sight completely. The hospital staff were very supportive and managed to get me an urgent appointments in the eye clinic with two of their ophthalmology doctors ; Paulo Silveira Rodgues & Ana Rito Pinta Barreiros. I can not say enough good things about both of these doctors. They were both extremely highly skilled, professional, efficient , compassionate and thorough. Thank you for helping to save my vision.

I waited for 1h40min for an appointment and it got to the point where they wait was ridiculous, I had already had to cancel my next thing, and felt absolutely frustrated for coming all the way for a consultation, waiting so long to then desist as I don’t have more life to lose on this. The only reason I don’t give it 1 star is that the receptionist was nice and helpful and that the check in was easy. I don’t plan on going to CUF for help ever again.

They performed the surgery well. But was too expensive, they took far too long for a private hospital and they didn't explain costs. I cannot dispute the charges without making an account but I can only make an account by going in person. Not sure if it would be better than a public hospital in most countries

Just want money, no more than that. They told us to pay an amount of money regarding an appointment in the hospital and we already paid it then found a higher invoice to be paid later while we confirmed in the hospital several times that there would be no extra cost.

I was honestly concerned because of the overall evaluation and some unsatisfied customers. I visited this hospital recently, and I am satisfied with the services used. Everything was smooth. Everyone was nice and helpful, from the receptionist to the nurse and people passing by. I have nothing bad to say, but this hospital deserves a higher rate.

Here is an outrageous thing that happened to us at this hospital: My wife and I went to the hospital as she needed to be seen relatively quickly by a doctor. We asked how much it would cost and they gave us a price. We accepted, went to the waiting area, saw the doctor and went back to the counter to pay. At this point, they tell us a completely different amount (twice what they had previously quoted) and just say they made a mistake. We explained that we understood but that we wouldn't pay this new price as we based our decision on the previously quoted price... Especially since we waited 2 hours in the waiting room and they would have had the time to come and tell us it was a mistake at which point we could have decided to stay or leave. But they just did it after the fact and expected us to deal with it - I think that this is very very poor business manners. You can't quote somebody one price and then completely change after the fact and expect them to pay. Now we have just received a letter from the National Judicial system asking us for an outrageous amount of money because of this incident which was their fault in the first place. One of the worst example of how NOT to run a business.

To make appointment in this hospital is very hard. I was speaking with one person today, after 6 times calling and nobody responded!! Every time is like this. If you want to make appointment you should call in the beginning of the month, if you call after, they alreday made appointments. If you call first days in month the system is not working. The technician can't open the system?? Hey what is this?? If you can't make simple things, give the work to somebody else !!!! That's not normal.....What is working???? I need to make every month calls and calls. Worthless, they can't make for you even appointment.

What a wonderful hospital. We had a pre-operation visit today, and from the reception to having our nurse consult, blood tests and X-Rays done, each and everyone we saw, were so kind, and explained everything in detail as to what was going to happen step by step to make us feel as comfortable and relaxed as possible. I highly recommend this hospital. Thank you 👍

Referred by Luzdoc to Urgencias on Tuesday 31 October. Everyone we encountered was extremely helpful. Special thanks to Dr Issy and Dr Pedro who reassured me with their professional competence. Nursing staff were very caring. Waiting in such medical circumstances is expected and inevitable. All staff spoke English without any hesitation, for which I am grateful as unfortunately my Portuguese is not to that level. I thank everyone for their assistance and treatment.

Very nice people and very professional doctors at this hospital so the 2 stars are for them. I had a cut in my lip and needed stitches. The very friendly Dutch speaking doctor put in 4 stitches. Good job. But than came the bill. The treatment took 15 minutes, sedation and stitching. The bill: 1100 euro. A totally excessive amount of money for the work done. 2 Years ago I was here also for 6 stitches in my face and than I had to pay around 350 euro. There is something seriously wrong in our society if you wanna make that much money over the backs of people that need treatment. HPA, you should be ashamed. To the CEO of this place, try to look in the mirror and say out loud, 4 stitches 1100 euro, and than keep a straight face.

I went there to give birth and it was a wonderful experience! From beginning to the end I felt heard, comfortable and taken care of by a very professional and kind staff. I have to mention specifically the nurse David de Sousa, who goes beyond his duties to make new parents feel secure. He is so helpful and always kind and highly professional. Also the nurse Angela Mendonca who is so passionate to help and make a great environment for the moms to be. Of course Dr. Paula Pinto, who was so professional but also kind and supporting during the whole process. Overall wonderful experience. Would highly recommend it.

Booked an appointment for 10:30am, by 11:45 I had still not been brought in to see the doctor. Since I took time from work for this appointment, I had to leave without seeing the doctor. There are much better private hospitals n Funchal that keep to their appointments. I recommend you go elsewhere. Da Luz is often a good option.

We were visiting Madeira when I got ear infection and had to visit emergency department. Service was really quick and effective. Everybody spoke english very well. Doctor knew what she was doing. If you are travelling and have travel insurance and need help, this is the place to go.

I hade a spine surgery 2 days ago. Thank you Dr Barnes a fantastic job. and Dr Graham .thanks all hard working nurses, they are very friendly, and always look after me. It was absolutely 5 stars

Excellent service and very satisfactory! I had an open heart surgery here and I feel like home . Everyone who works there take good care of me and always there when needed. Thank you for your service ❤️

Had hip replacement surgery and Mercy made it an absolutely top experience. Thanks so much to the nurses, surgery team, physio, caterers, cleaners. Everyone made the procedure as painless as possible.

Got seen very fast for a simple broken ankle. All the staff were super nice and professional. Couldn't have gone better. Other than the broken bone part.

Absolutely amazing staff. Every single one of them. The nurses are wonderful especially Sheridan or Sheri as we called her. She is one of the best nurses I dealt with. Sharon is also a wonderful nurse. The surgeon Dr Segar is the best around and the anaesthetist as well. The best hospital I've stayed in. Big rooms, great food and lovely staff.

I went To this facility. For A asthma attack that was Induced by A infection The wait time was very long though. This is understandable as they were Short-staffed. The nurses were lovely. And took good care of us. The issue I came across. Was the doctor? At this point I had been Coughing to the point of not being able to breathe and almost throwing up for 2, maybe 3. Hours The nurses moved me to a room by myself so I wouldn't disturb. Other patients? But when the doctor finally arrived. She looked at me with a raised eyebrow. And accuse me of faking it. I was In shock Not 5 minutes into talking to the doctor. She says "Your coughing has picked up a lot since I came here." She called it convenient. She sat there looking at me not giving me Instructions But she did give me a asthma inhaler. Something a nurse had already done. She proceeded to interrogate me. And ask me what I was trying to skip out on. This was because I had asked for a medical notice To give to my strict school. This blatant disrespect completely ruined The experience I was already exhausted from a being late. And having coughing fits every 5 seconds. And then I had to deal with that. To be honest, it seems like a decent facility. I think I just got unlucky with either a too tired or too unprofessional doctor.

I feel like I'm so pampered at my lowest time. Having a chance to stay in this hospital made me think how great God is all the time. To the nurses (Emma, Lisa & Maggie) and staffs, your care to me is highly appreciated. Thank you very much and God bless you all. ❤️🙏

My brother had a full knee replacement at Southern Cross on Tuesday 17/08/2021 and was expected to stay in hospital until at least Thursday 19/08/21. At 11.59pm that day New Zealand went into a Level 4 lockdown. What was Southern Cross Invercargills answer to that? They tried to send my brother home on Wednesday morning 18/08/21 saying the hospital was closed. Where is the duty of care to the patient? He was in a high level of pain and believe it or not without COVID!!! The CARE factor is zero. Even the Surgeon wouldn't carry out face to face assessments! Very, very average, Southern Cross!

Was a great stay. My surgeon was amazing and done an excellent job of my knee replacement. The staff were kind, caring, helpful and compassionate. Food was amazing, great selection tasty and very nourishing. I like that they cater to all food groups. Best hospital experience ever 😊

Shout out to Ward One. Spent two days there after surgery. From admitting to discharge everyone was knowledgeable, capable and kind. I found the rooms were amazing, far exceeded my expectations. Special acknowledgement to my nurses who went above and beyond.

Its an amazing 👏 hospital. I had day surgery and all the staff treated me with great care and respect. I was always updated on what was happening and how long each process would be. Food was yummy too 😋. Tip: they usually give out WIFI password at admission but if forgotten, just ask and they'll share.

Not the first time I've been in here but as previously even though it was for an operation all the staff right through from reception to orderlies, nurses, doctors and anaesthetists all made the experience stress free and even, although it might be a strange thing to say, enjoyable. You all do an amazing job. Also a big shout out to the cleaners and sorry if I've forgotten anyone. Thanks so much. Cheers, Peter.

I was here for my first operation. I was a bit nervous, but all the staff made me feel at ease. Couldn't fault a thing. Operation went well, aftercare all organised.

I couldnt have asked for better care from the time i arrived until i left. Staff right down to kitchen were so kind and professional. Thankyou so much.

I have just got home from a 3 night stay at Southern Cross Hospital in Wellington after a scheduled operation. I was blown away by the skill, care, attentiveness, professionalism, kindness and generosity shown by ALL the staff. It was very conducive to facilitating a fantastic recovery. The food was wholesome & delicious and I wanted for nothing. They were welcoming and relaxed as other family members visited and I am so grateful to have had the pleasure of such fine care...and very pleased I didn't cancel my private health insurance when I was about to need it the most! Thank you all :)

Such an amazing and cosy place. The stuff is also incredibly nice and helpful, everyone is polite and patient :)

Incredible professional and nice doctor. I recommand it 200%!!!

Short wait, on time, polite and friendly nurse - horrible test (but that IS the test - so would be horrible anywhere) a but effectively and expediently performed - can’t ask for more to be honest.

ER is terrible! Unprofessional doctor with zero ethics.

Actually I don’t l know what to say because honestly we still can not believe what happened, my mom had an eye surgery 6 months ago more or less ( ophthalmology department) and she went more that once to follow up with her ophthalmologist on her case and the feedback was her surgery went good and she was ok and no need any more to follow up, meanwhile she was very sick nowadays and she went for a checkup on her eye and suddenly doctor saying that stitches still inside the eyes and the new doctor in the same ophthalmology department in the same international medical center removed 2 from the stitches and said that was the previous doctor mistake because he didn’t follow up correctly on his case and didn’t remover the stitches and after all mom is very very sick and she needs laser sessions to feel better. She very old and is feeling sick for what happened and we don’t know how to report or how to escalate honestly.

Radiotherapy section is clean. Very polite, friendly and responsive staff. Scheduled time for the session is accurate you come as per your schedule you start the radiotherapy session right away. Very clean dressing rooms to dress in the medical gown. You pay EGP 10 at the car entrance gates. Parking is available. Very clean bathrooms.

A bad nurses behavior even not a smile, not organized at all and in several departments which i deal with, as for the out patients clinics, internal admissions process- their policies are not clear- tr wrong directions as a patient you do not know your responsibilities , or your right they do not gave any medical expectations or procedural- by the way i did a surgery and this is another story to told- for nursing which is a disaster- as a one day surgery- the nurse came holding in her hand all of medications and stuff for doing blood analysis without a tray or gloves - for the operation procedure normally in any respecting hospitals- they always gave scrub - the nurse came at my room which had the number 124 - through the scrub ( in a package which a least something good) on the trash can and told to wear this ?! My way to the operation room is another comic story of none nursing medical procedure behavior- very bad experience- not recommend

Saudi German hospital is like a Chinese car which looks good on the outside and hollow on the inside. Orthopedic doctors are seemingly one of the worse departments in Cairo hospitals, very low standards, although the mighty tone, over confidence, ignorance is spread like soft butter on a toast. Not recommended unless you wanna stay in a hotel like hospital but with butchers as your medics.

I lost my grandpa who was the closest person to me in the ER, doctors are oblivious and ignorant, online it says to admit people with aneurysms to an OR asap yet my grandpa was in the ER for three hours and died there, i saw the doctors walking around fast having phone calls,what looked like they were freaking out because there is no surgeon or an available OR. Its so bad to lose someone like this. I am not mad at the hospital only but at this country. We paid 12k after with insurance covering 40%, so it’s about 20k. They spent one hour doing blood tests and another trying to measure his blood pressure because they didn’t trust their equipment, basically i can say if you have any serious emergency don’t go there, unless you don’t care about coming out. A side note google maps shouldn’t be where we post hospital reviews. But what can we do anyway in this country. It’s a lost cause.

Once again in this awful building. 2 people almost dead, and the 3 of us are waiting for 3+ hours. You should be ashamed of yourselves honestly. How dare you calling yourselves emergency???

Thank you so much for the professional help on my situation. I went there for emergency, very friendly-approach from all the staff & doctor. Thumbs up for your kind & professional help.

This place is a nightmare. I always come here complaining because you always stay here at least 4 ou 5 hours to get a simple antibiotic for flu. It's ridiculous the disorganization. It's not clear where the waiting room is, not clear what is the next step, you see a lot of people passing by and not doing anything. It's a disaster. Only come here in case of serious problem. It's very bad here.

Until now, I had only seen average hospitals in rural areas, but the medical technology here is amazing. His uncle is now able to walk along the Sumida River embankment, even though he became ill and was given time to live. As my friend said, it's a wonderful hospital that doesn't waste its know-how or vision.

Terrible hospital. I had an appointement with the Immunology department, because I may have an immune disease. On the day of the appointement, the Immunology department cancelled our appointement and referred me to their Dermatologist, who couldn't help me either. I was told that the Immunology department, who specializes in IMMUNE DESEASES, didn't know what my immune disease was. Imagine not knowing what you work with everyday. The Immunology department is just a massive bunch of incompetent people. They probably slept during their studies, just like the rest of University graduates in Japan.

Came in for an emergency as I broke my leg. They failed to administer any pain killers and insisted I keep moving around between different beds and wheelchairs. The staff kept making jokes and laughing in Japanese, all while I’m in serious pain. The doctors were all young and inexperienced. And it was clear they didn’t want me in the hospital, as I, a foreigner, would be taking up a bed. It was about their convenience, not about treating me. In my entire life, I have never experienced a worst doctor or worst treatment. Telling other doctors, Canadian and Japanese, of what transpired always results in shock. The surgeon at another Tokyo hospital was completely confused at how I didn’t get any care as I developed blisters from necrotizing skin (a major emergency). The doctor at Tokyo University Hospital told other hospitals administrative staff what I had wasn’t an emergency and so I couldn’t see a doctor at other hospitals, even when I said I had increased pain and discomfort. I had to go to a clinic to get a new referral to actually get treated. Even the city help line, which originally told me to go to back to Tokyo University Hospital, changed their mind after speaking with the doctor. This hospital and the sadistic doctor have literally permanently scared me. I was lucky to not lose a leg due to their complete and utter inhumane treatment.

Open letter to Profesor Zielinski I wanted to tell you that I’m very disappointed with you and your clinic. Now, after my father’s death and Mr. Suta’s (the patient from Targu Mureș) also I’m convinced that you are guided only by profits and you are not concerned about the wellbeing of patients. We have sent you translated medical reports, pet CT’s and other imagistic investigations, blood tests and you didn’t even have the decency to look over them and tell us it’s not worth making the trip giving how advanced was their condition. You could have done what the doctors from Szeged hospital did for me and say that there is nothing you could do for my father and with regrets I cannot take your money and leave our country with a negative perception about our medical services. They said that because they looked over the investigations I sent them. But no sir you were too blinded by money and we were so desperate to save our fathers that we believed you. Shame on you. I guarantee these are words well thought and not said in anger.

All the people super friendly. If something took longer, it was only because there were patients who needed to be treated more urgently. Some people probably forget that here in the evaluation. As far as you can say about a hospital stay, I had a good time there.The staff is international and with many languages. (Team 5 Nord)I have heard German, Russian, English and also Hungarian, Ukraine, Rumanian, and many others. Thank you very much, indeed

I was diagnosed with serous ovarian carcinoma and after resection of the carcinoma by a Romanian doctor, director of a private hospital in Bucharest, in a boundless desperation I contacted the best clinics in the world, specialized in oncology. The commercial representative of the WPK hospital, Mr. Alexandru Pop, was the first to contact us and was the only one who convinced us to buy tickets to Vienna. We had all the appointments made by the minute, he walked with us and empathized every moment. Thanks to him, I got to the best specialist in gynecological surgery, the most wonderful woman who rushed all my procedures in order to be able to proceed with the surgery. In the worst moment of my life, when I read despair on the children's faces and I felt helplessness and frustrated, this wonderful woman, , Prof. Dr. B. Schurz, gave us a chance. The hospitalization period was 8 days and I received the best care possible. The staff was by far very professional and very empathetic, as well as the nurses. I felt treated like a family member. The sales representative came to me twice a day, called me and asked me all the time what else I needed or if I was satisfied. Because of my diagnosis, even if I came at the very early stages, I will still have to proceed with 6 chemotherapy sessions with one of the best oncologists in the world, Prof. Dr. Zielinski. I recommend the clinic with great confidence.