Trapeziometacarpal (TMC) osteoarthritis treatment in 449 Orthopedic surgery clinics worldwide

Presented with chest/breathing problems. Directed to station to give all admin details and make payment. All very streamlined, then waited and was taken to a isolation room. They apparentley should not have sent me to waiting room as l am highly infectious. When in room lost all cell and wifi. Asked many staff none had any idea of hospital wifi codes. 6 hours later at desk again to make outstanding payment. I mentioned that maybe it was a admin role that they tell people how to access hospital wifi as this was an ideal momment. They certainly were able to take money and l signed for my insurance. The slim older woman wirh blond grey hair let me know very aggresively that it was not her job. While at the far end of the counter was a business card with wifi details..... Just appaling her lack of care. Surely patients maintaing contact with family, matters as the hospital phone also did not work in room, however she could not care less and let me know that. The rest of the staff are amazing. After tests l have Influenza A.

Currently staying over night & I’m blown away by the staff. They were all very attentive & reassured me before, after and during. Was laughing through my whole experience which has never happened before! Lovely people who do an amazing job.

If there is 0 star, I will give it to Cabrini. Back in early Jan 2023, I was referred by my GP to Cabrini to receive intravenous antibiotics due to swelling in my foot. The reception in the ED asked me to complete a form, provided my Medicare and Medibank information, and I paid $485. At that time, I inquired about any additional out-of-pocket expenses as I was covered by private insurance, and I was clearly told there would be none. I was then placed on a bed in a ward. A doctor examined my foot and, after assessing it, decided not to administer IV antibiotics and no treatment is required, but asked me to take an ultrasound test on my foot. Since there will be no treatment plus I had several meetings that day, I specifically asked whether I could return home first and had the test later if still needed. The doctor told me he would inform me of the expected waiting time; if it was lengthy, I could leave and have the tests done at my GP, but if it was short, I could have them done at the hospital. Later, he informed me that the test could be done quickly, so I proceeded with it at the hospital. It took me more than 6 hours to finish the test and wait for result. In the end I was discharged without any treatment. During the checkout process, I once again inquired at the front desk whether there were any additional out-of-pocket expenses beyond the $485 I had already paid, and I was told there were none. A few weeks later, I received the test invoice, after discussing the matter with Cabrini accounting team, I was informed that I had never actually been admitted to the hospital. Does Cabrini expect an ordinary consumer to identify the difference between an outpatient ward and an admission ward? Not to mention I was informed by your staff there will be no additional out-of-pocket expense, plus no treatment at all, totally misleading!!! Even worse, after I raised a compliant to CRM Cabrini, received feedback telling me the invoice will be put on hold until review is done. Since then, no one from Cabrini has communicated with me. Last week, I got a letter from collector chasing payment, what an arrogant and disgraceful act! Stay away from Cabrini!

What superb care my darling 95yr old Dad received in their A&E dept!!!! The Male Nurse, 'Nappy', was so kind, compassionate and approachable and so gentle with my Dad. Thanks to him, I was able to take my Dad home later this afternoon, problem rectified and my Dad in much better spirits too! The triage Nurse was really lovely and the clerk, Julie, was also incredibly kind, calm and compassionate. They are a shining example of what all A&E Department should aspire to! So very grateful! God bless you all. 🙏🏼🕊🙏🏼

It's disgraceful for a hospital that holds itself out as one of the premier hospitals. They are not equipped to care for elderly and frail patients who as we well know often suffer from poor appetite and require more intensive attention. . My wife who in her 80s, is frail and weak, has been in there for two weeks and no one has checked her food intake. During the two weeks she only had mostly soup. I had to point this out to them and request for food supplement to be provided. The nurses explain that they are understaffed and can only provide the basic attention and care. On the other hand the nurses are polite and kind but obviously stressed.

After severing an artery and nerve at my workplace, I was directed to attend SJOG Murdoch for reparative surgery by Dr Sharon Chu. From the moment I set foot in the hospital, the level of kindness, care and competence was exemplary. Orderlies were extremely kind and attentive, the nurses and doctors were super efficient and lovely, I couldn't fault anyone I came into contact with. My anaesthetist, Dr James Miller was similarly amazing, taking my past history with genersl anaesthesia into account and ensuring I did not wake up sick and vomiting after the GA as I usually do. I woke up in recovery feeling great, with no hint of nausea. Dr Chu was similarly impressive, not only by doing a great job on the repair, but by being kind, attentive and very reassuring. Her smile lit up the room and completely put me at ease, it made all the difference and eased my pre-op anxiety! My breakfast the next day was superb and ordering off the room service menu felt as though I was in a 5 star hotel! It was delivered promptly with a smile by another lovely hospital employee and was hot & delicious. I truly felt that I was having a lovely holiday, with just a bit of surgery thrown in for good measure! I cannot fault my experience at SJOG Murdoch and give my heartfelt thanks to all imvolved in my care!

First of all let me say it and clear it, that 1star only for most of the billing counter staff specially on level 3 (both side). Doctors, nurses and treatment are good in this hospital. Only problem I found so far with the billing counter staff on level 3. They are rude and arrogant with very less manners. Again this review is NOT for the Doctors or nurses or neither their treatment.

Serving the huge community of old Dhaka, it’s one of the best, largest as well as expensive hospital in Bangladesh located at Gendaria adjacent to the Dhupkhola field. Having almost all the departments for patients are well decorated and the environment is excellent. Extraordinary look, medical college, huge parking facilities, Cafe are the additional features to make the cozy ambiance for the patients as well as visitors!

I recently had the privilege of receiving medical care at Asgar Ali Hospital, and I must say that my experience was nothing short of extraordinary. From the moment I stepped through their doors, I was greeted by a warm and friendly staff that made me feel instantly at ease. The hospital's commitment to providing top-notch medical care is evident in every aspect of its operation. The facilities are state-of-the-art, featuring the latest in medical technology and equipment. This not only instilled confidence in me as a patient but also reassured me that I was in capable hands. What truly sets Asgar Ali Hospital apart, however, is the exceptional expertise of its medical staff. The doctors, nurses, and specialists are not only highly qualified but also genuinely dedicated to their patients' well-being. Throughout my stay, I was impressed by their depth of knowledge, their willingness to answer questions, and their unwavering focus on providing the best possible care. The attention to detail extended beyond medical treatment. The hospital's rooms were comfortable and impeccably clean, creating a soothing environment conducive to healing. Additionally, the administrative staff efficiently handled all paperwork and logistics, allowing me to concentrate solely on my recovery. While it's true that the services at Asgar Ali Hospital come with a premium price tag, the level of care and expertise provided more than justifies the cost. When it comes to our health, quality should always be a top priority, and Asgar Ali Hospital delivers on that front without compromise. In conclusion, my experience at Asgar Ali Hospital was characterized by exceptional care, cutting-edge expertise, and a commitment to patient well-being that goes above and beyond. If you're seeking the very best in medical care and are willing to invest in your health, I wholeheartedly recommend Asgar Ali Hospital. MD Rayhan Raju

It's a good hospital, considering the quality of the average hospitals in Bangladesh. You can find some good consultants here. The rooms and lobbies are clean. The nurses and duty doctors are available 24x7, responsible and are cooperative. Almost all of the necessary tests and medicines are available in-house. The rooms don't have an emergency button for the patients to call for help, so for server patients, sometime must be there with the patient always. The cabins have 2 beds for this reason. The room rents don't include meals. But apparently, they don't have any restrictions for outside food or even for visitors. Being a well reputed and popular hospital, it's tight to get a cabin here. If you follow the instructions provided by the admission counter, you may get a cabin in 2-3 days. No parking available, only street side. Managing a spot sometimes seem impossible in busy day time.

Ibn sina Hospital( ইবনে সিনা হাসপাতাল) is one of the oldest private hospital in dhaka. They have other branches in Dhaka and district level also. This hospital has some top level physician and surgeon. Moreover this hospital has all kinds of facilities depending on rate, Hospital bed rent ward= from 1900 tk Cabin bed = from 2700 tk Vip cabin bed= from 6500/- They have all kinds of lab diagnostic and imaging center, everyone can get 25% discount in every test. Because of a trusty institions they give some subsidy on test. Their cardiac,pediatric,stroke, gynecologist, unit is very resourceful.

Cleanliness and service are good. But their billing system is a complete mess. People are waiting for hours to pay the bill, but not even one bill is right. Even after my own patient's bill comes to the counter, it takes 1 hour to pay. What kind of system is it? Management of the hospital should improve the speedy billing process to eliminate suffering of patients.

The hospital is immaculate, and their service is excellent. It is also one of the most modern hospitals in Bangladesh, with extensive car parking. Parking fee is 50 taka for car and 20 taka for motor cycle. The fee is for the first two hours. After two hours, the price will be increased. They have a canteen for the patients, relatives and visitors. They have a diagnostic centre. The environment inside the hospital is quite good. Their treatment is also reasonably good. They have many experienced doctors and nurses. The use of doctors, nurses, and staff is satisfactory. However, the cost of treatment is relatively high. From my observation, the flagship doctors are excellent, but the many duty doctors, most of the nurses and support staff are not as good. The behaviour of the supporting staff could be more pleasant, and few are very helpful and well-behaved. Again, this is my observation only; somebody may have a different word based on the service received.

Well known Private Hospital in Dhaka City operated by BRB Group. Famous for Gynecological treatment provided by some reputed doctors of the country.

This is a top level hospital in Bangladesh. The hospital is very clean and their service are very good. They have very large car parking. Parking fee is 50 taka for car and 20 taka for motor cycle. The fee is for first two hours after two hours the price will be increased. They have a canteen for the patient relatives and visitor. They have diagnostic centre. I feel that the hospital is very expensive. Outside food is not allowed in the hospital. They have single cabin room, single luxury cabin, double shared room. Room rent is very expensive.

Give a birth here on September. All employees were very professional, helpful and nice to me, during the birth and during the staying.

The Nurse Lady at the Evidence Pacientu was so rude, I was trying to speak in Czech even tho I understand just a little, she was literally shouting at me, while I asked how long after doctor is coming because I was going through a pain, She really doesn’t know how a nurse should talk with a patient who comes for a emergency treatment. It was such a bad experience.😕 No complains to the doctor, he was so helpful and Understanding.

The ophthalmology emergency service of the hospital, situated at floor 16, is quite bad,in the sense of the attention from the part of nurses and doctors, I went several times, and just two doctors from 6 where nice to me, I don’t speak czech perfectly and I was trying to make me understand talking in czech, majority of them didn’t want to understand me.... recommending sant Anne.. the crew there it’s seem more profesional and trying to find a solution to my health problem.

Hernia operation. I had a hernia for years. It started to be worst so i decided to go for operation. Waiting time to get operated was 4 months. Not great. Not great ... I read somewhere it is result of cutting staff. Experience with the doctors was however great. I was operated by a young Female doctor M B (thanks again you are great and talented) I stayed altogether 3 days in hospital (one day before operation and 2 days after ) they removed 2 hernias, one lomparoscopy and one net stitching. The nurses were great and helpers too. I would have liked being helped to the door for exit process. I walked out with spinning head. Very very very bad experience was front desk administrative nurse. miss J. She either hate people or her job. Who knows maybe both. Her approach and the words used were conflictual and distasteful even if i was nice. Pain was very manageable 3/10

Crazy person on the line. Just not normal to talk to people like that. Why do you work in the hospital if you hate them so much?

I went to this hospital several months ago to run some tests. Upon trying to reschedule an appointment for a checkup, I was told that they do not accept foreigners, despite the fact I have Czech residency, and was referred elsewhere. The level of unprofessionalism is frankly appalling; it appears the staff at this hospital has forgotten the fall of communism was over 30 years ago.

Very disappointing experience. My mom fell very sick while on a bus traveling from Austria to Poland through Czech Republic. She fainted, vomited, had seizures and was unconscious for 40 minutes while waiting for the ambulance. Ambulance took her to this hospital, wasted time on checking her insurance instead of helping first and foremost, and made her wait for a check up for an hour in an emergency department. Later, after receiving medical help my mom felt very thirsty and asked for a glass of water. She had to ask several times different staff, and all of them didn’t bother to help and just said there is no drinking water available (however, my mom could see two bottles of water on a table and an electric kettle, probably the staff’s, but obviously they didn’t want to share). My mom felt dizzy and weak, and yet had to get up and go to toilet to drink tap water. Just after 2 hours of staying in the hospital the staff asked my mom to vacate the bed even though she still felt very dizzy and nauseous. Just a reminder: she was in a unknown city in a foreign country took off the bus because of an emergency medical accident. The hospital staff couldn’t care less, they just asked her to leave because according to them she already “got all needed medical assistance” and “ready to leave”. She had to quickly book a hotel room and leave. When she asked to help at least with getting a taxi, the staff again acted reluctantly and didn’t help in the end. Unempathetic, unhospitable and unprofessional. Me and my family members have experienced medical assistance a few times in several countries but never had such a bad treatment.

Definitely among one of the best teaching university hospitals in the Country, spacious, with a lot of subspecialities including cardiology, gastroenterology, ENT, etc..

Very efficient. Arrive and take a ticket then wait to be called. They take your details and then you are seen according to your needs. English is spoken.

Got my Covid (#5) vaccine at this facility. Vaccination center is located in building/pavilion E next door from entrance E7. Hospital is easily accessible via public transport/trams. The service and staff are very efficient. Dr. Mankovecky (fluent in English) and his nurse are extremely friendly and pleasant. Appointment is required and recommended for the vaccination services. I recommend this facility!

This review is for the ULZ department in this hospital. I went several days to the hyperbaric chamber. The team was the best one I've ever encountered in Czech Republic, doctors, nurses, technicians, everyone was nice, positive, polite, helpful, and dedicated. They took the time to explain everything to the patients, are nice and smiling everyday. For the first time I felt they loved their job for both the medical part and the human contact. Special thanks to Mila, the nurse who took care about me all along the procedure. Please do not change anything! And for the hospital in general please take this department as an example!

It’s really a very good hospital. As I don’t speak Czech, it may be a problem in some places. But here it is very good. It’s like an international hospital. Everyone from the reception to the examination doctors all speaks good English. There is no problem with being treated. And the waiting time is not long at all.

a hospital has it's own aura decorum. the medical staff here are really powerfull not obeying the rules, wich is one of the main building blocks of great morale here and the overall success rate here, where you are in a care of true proffesionals

I tried to contact them for several days!!!! I sent emails, I called to the reception and she redirected me to a wrong department. There they gave me another phone number but they don't pick up for 2 days!!!! Hopefully their emergency department works faster.

Unfortunately we had to visit Stomatochirurgic department on Sunday evening in emergency with our kettle nephew who had an accident and the tooth got broken. The nurse was very nice to us whilst we were filling up all the paperwork. Meanwhile doctor A. Ščerbová arrived and told us her opinion about the necessity to take out the tooth. We were worried to make the decision quickly and she was so nice and patient that didn’t mind to explain everything to our family friend (dentist) over the phone. Whilst the procedure started she was communicating with our nephew, explained him everything and shortly it was done. Really amazing experience and lovely professional, but still kind attitude of the nurse and the doctor. Thank you very much again!!! PS: there is massive car park with 50czk fee.

State Hospital & Emergency for Adults with Heliport and 24/7 Pharmacy💯🙂👍🇸🇰🇪🇺

Big thanks to the doctors who helped with my sprained ankle. I was visiting Bratislava and injured my ankle on the day of departure, I waited 3 hours and the doctors helped me and put a cast on my ankle so that I could get the train and travel back to Poland

Worse service ever. I had covid symptoms and couldnt breath, the receptionist was unpleasant and sent me to another hospital and from that hospital sent me back to Ružinov Hospital. Half day was wasted and i had to eventually wait for 7 hours while still waiting here and doctors are closing the door so strongly that it just shakes my mind. Toilets are broken no toilet paper even. While im waiting here my health condition has gone worse. I wouldnt even give one star so far.

In May 2022, we urgently arrived from Kazakhstan to the clinic. It was necessary to install a drainage to remove bile from the liver. The condition was quite serious, bilirubin was more than 500 units. In Kazakhstan it was not possible to install drainage, it did not work. Ivan Mikhailovich Davydov did an excellent job with this complex operation, many thanks to him and the clinic for this. Excellent care, modern equipment, competent, experienced doctors.

At the beginning of August, I underwent a full check-up at the NACFF clinic. I really liked the clinic, the level of high professionalism of all the doctors. I especially want to express my gratitude to the therapist Pashayeva Zhavgar Magomedrasulovna. Despite her young age, Zhavgar Magomedrasulovna is a professional in her field and helps resolve all issues related to my health! A very sensitive and responsible specialist. Good luck, development and prosperity to the NACFF clinic!!!

A good clinic, competent doctors, I really liked Nelegach Tatyana Vladimirovna. Competent professional, patient and very polite. He tells everything on the shelves, a very pleasant person. I also liked the ultrasound specialists, the comfortable atmosphere. The neurologist who did the echocardiography of the heart is very charismatic and attentive. I didn’t really like the gynecologist, Khugaeva, the feeling that I consulted not with a doctor, but in the market) I don’t like gynecologists, it’s difficult for me to have examinations, my body twitches reflexively, that I can’t do anything about it and I have to endure through force. (And I already tried to endure as best I could and lie still) this is when you try to insert lenses into your eyes and the eyelids begin to close themselves. They did a screening of the cervix, I thought I would burn with shame, during the examination, constantly “well, why are you twitching, I don’t hurt, you are having sex, but what’s terrible” post-Soviet attitude entered the chat) inappropriate questions about earnings, etc. ) Most likely, as a specialist, she is really competent, she has gone through so many institutions in her practice, but her attitude towards patients should be improved. In general, the hospital is good, I recommend. Their only disadvantage is poor management, and untimely approval of preliminary plans and estimates. The price tag is adequate, but if you go through a check, prepare for the amount not 110,000, but from 130,000 (if you are about 20 years old) and from 250,000 if you are about 60. Passed 3 times checkup, me, husband and grandmother. And they did an operation to reduce the grandmother's breasts, we are waiting for the results) Doctors - 5 out of 5 Atmosphere - 5 out of 5 Management - 3 out of 5 Politeness - 5 out of 5 Patience - 4 out of 5 Value / quality - 4 out of 5

They giving your personal data to Delta Generli bank, after that operators from bank call you every 3 weeks and trying to sell you insurance, avoid this clinik....

My dad had called the nurses on the buzzer 20 times they did not attend so he called me. I had to leave my apartment to come and see him so he could go to the toilet very unprofessional.

I made an appointment for surgery with general anesthesia in 16.30. I didn’t eat and drink for almost a day before the anesthesia. I called the clinic twice before the surgery to make sure everything was ok. When I arrived at the appointed time, my time had been moved to 11.30! Of course, the operation was canceled. Very unprofessional attitude towards patients.

I would like to express my deep gratitude to the doctors of the traumatology.orthopedics clinic.for their sensitive attention.and care during.my stay.Starting from.the head.of.the.department.to.the.coordinator. Christina, the doctor who operated on Tkalin. Artem Nikolaevich, attending physician Mikhail Belash. Andreevich, Alekhan Andrey Nikolaevich. That's what people in their places mean. I bow to you for your hard work.

There are no complaints about the doctors. There are also no complaints about the conditions that I almost wrote about the content. But ! Administrators of this institution! Make sure that you don’t have one at checkout, at the checkout counter, at the register, or at the reception desk!!!! your specialist was rushing about, but at least half of the declared 13 windows were working! I completed the procedure faster than sitting in the queue at the reception at the cash desk! Again ? You have one employee working for you! One !

According to the profile of treatment, they were satisfied with the doctor and the attitude towards the patient. Nice and professional doctors. Ambiguous opinion about a paid hospital. 6600 rubles a room. Disgusting food. True, how can you feed "it"? Cold jelly soups made from some kind of pasta, with a hint of defrosted chicken meat, half-dried pies. The husband asked the clerk for lunch instead of soup for potatoes, she said that she had promised her to another ward))). For breakfast, kefir and orange))). A bathroom with a persistent smell of sewerage, which was not eliminated, even by pouring a product into it (from home, by the way). Each gesture of the staff and procedures is paid in addition to the cost of the ward. Free was only a thermometer at night)))). Well, in general .... having such prices for paid services and the state budget, the FNCC of the 90s and 2023 remained the same (with the exception of the new CDC). The same doors in the departments, the same shabby floors, the same stream in which to find a competent doctor is a lottery for a million. All good and health!

Knee replacement was performed. The operation was painful and complicated.. I was very pleased. High specialists, masters of their craft. Just wizards. And what else I liked was the attitude of the staff. The team is united and attentive. thank you for everything

On July 20, 2023, an operation to replace the left knee joint was performed. I would like to very much thank the entire operating team of doctors and nurses of Anesthesiology for their professionalism, sensitive attitude, attention to patients, and also say words of gratitude to the entire team at the trauma department of the hospital. Thank you very much. Good health to everyone

Ok

A real life saver!

I went there twice to get some treatment. Both of my problems were solved as quickly as possible and never bothered me again. Very professional staff. Not sure if they all speak good English, since I spoke Czech but they were trying hard to understand me, a foreigner.

I had to see a dermatologist with urgency, Dr. Boroczván Csilla was extremely thorough, attentious and kind. After living in the USA with great health insurances for a decade, I can confidently say I was surprised by the cleanliness and treatment here.

Vaccination center not that well organized. Located in crowded corridor.

Got there unconscious afte car incident. ER staff and all the doctors who dealt with me were very attentive, meticulous and pretty kind. It took more time than I'd prefer to spend there, but it all worth to

Most of the nurses working in the infectious disease department on the first floor are disrespectful and impatient with vulnerable patients. No empathy or helpfulness whatsoever. Expertise is also questionable in many cases. It is very difficult to get information about the patient's condition from doctors. It's sad that people like this work in healthcare.

They are mean nurses and I saw my grandmother...people who don't want to work...who don't care about patients.

Bit of slow process, but overall it was good. The military folks were extremely polite and helpful. Salut to them!

Very Good Hospital Equals With The Englands National Health Service.

If you're a foreigner without the local medical card/number you end up sent to emergency here. I had a sore throat for a week and no other doctor would see me, all pointed me here. I found it very difficult to navigate, having to ask people on footpaths for directions even to find the emergency building. Before entry a metal box building near the entrance had someone ask me questions then perform a covid test. When inside, with much language difficulty they sent me to the nose/ear/throat building. Again not easy to find. Here I was told off for using the ground level entrance, being directed down stairs to a door. When opening the door I was yelled at to wait. After waiting a while with others queued up, another person opens the door and gets let in. Several locals who arrived after me instantly jumped the queue. I asked how long the wait time was, they laughed and said "long". Asking if that meant over an hour they said yes more. I was fed up and left. Came back in the afternoon going other staff are there, the same people were there, they remembered me and my Hungarian friend said they were all saying that I must've not waited through the queue in the morning. They were not helpful in any way, instead all trying to prove to each other that they did their job correctly. I left again. Eventually with local help I found a nose/ear/throat specialist who does private consultations for cash. If you can, avoid this place.

Awful service, disrespectful staff who speak to patients in an extremely unprofessional and belittling manner (most of them anyway). At other healthcare clinics this kind of behaviour would result in termination of employment. Looks like in this clinic, unfortunately, this is the norm. We've visited at least 4 buildings at the clinic and we had the same awful experience at all of them. They send you from one building to the other and no one knows what's going on, wasting SO much of their patients time. On top of that it's very sad that their employees feel the need to power trip at patients. I understand they might not get paid too much, but still they should be respectful to others.

Have been passed around from test to test for 3 months trying to get clearance for surgery without any treatment for my condition. Seems like all they want to do is test and not treat problems. Impossible to contact doctors offices by phone. Ordered tests without telling me. Asked for referral to hand surgeon and they sent me to shoulder specialist. Asked for referral to ear doctor and they sent me to throat doctor. Did multiple tests on heart and all good but they are ordering more tests. Think they are more interested in generating revenue than healthcare

My first bad experience, I have been admitted here several times and my stay had always been good, until today that I already have 6 days admitted with my son here we had a double room where the first nights I was touched by very decent and respectful people, the last two nights I have been touched by a couple with their son who leave the light on until late at night, they spend the day in phone calls and with a very inadequate tone of voice, the husband stays to sleep and has an awful snoring because those that are very difficult For me and my baby to have rest time! I talked to the manager who didn't do anything, I don't talk to people or take the delicacy to even see if she could move us to another room I don't care if it was with another person maybe they weren't as indecent as these which the sick people have told her that please if they can keep their composure and they don't even change! The truth is that I would have liked to have another person to help me and be more condescending with the situation, because I have seen empty rooms since last night even double, but according to the person I spoke they were not available! I'm still here and I can't take a break! As a hospital you need to put some rules like do not let man stay at least in double bedrooms, do not permit loudly noise in the room and for the residents on the rooms to keep respect to others and peaceful space appropriate for recovering!

My sister had surgery at Columbia Presbyterian Hospital. Her surgeon called me at 11:14 to report that she was out of surgery, and that the recovery room staff would be in touch when we could see her. I did not hear from the recovery room, so I called them. The desk clerk rudely told me that the nurse would call. It is now 2:50 - almost 4 hours since my sister left the OR, and I still have not heard a thing from the recovery room nurse. It is inexcusable to treat family members in this way. In addition - they have a one way texting app for communicating with family members - useless, apparently, because they don't use it. I understand nurses can be extremely busy, but it only takes seconds to communicate to worried, waiting loved ones.