Reconstructive surgery for treating pressure ulcers in 17 Orthopedic surgery clinics in Americas

The building is a little old and has a few maintenance issues but the staff here is incredible. My day nurse Brandy is absolutely amazing. She goes above and beyond to make sure your stay here is the best experience you can possibly have. Her bedside manner is absolutely amazing. Brandy is very knowledgeable and does her absolute best to keep you comfortable and very well taken care of. My night nurse Heather is absolutely amazing as well. They both go above and beyond to make your stay here the best it can be. The nurse techs are very kind and gentle and try their very best to do everything in a timely manor,…. I would like to add that nurse Dawn is an absolutely amazing person and nurse who takes amazing care of her patients and isn’t afraid to go above and beyond to make her patients feel like friends or family and be as comfortable as they can be. She’s very smart and nice and considerate. You need more nurses like her and lots more techs like Teressa and Alyssa. They are I mean there isn’t words to describe how good these ladies are at their jobs and how well they take care of me even when they are short staffed….. Summer and Cam are absolutely amazing techs. They are fast to answer the call light and are very caring and affectionate people. They are amazing at making sure you are comfortable and having everything you need and want. I believe every one of the techs should have to work a few shifts with these two ladies just so they know how to have great bedside manner and great people skills as well as do the job proudly and professionally.

PAM has taken exceptional care in doing their best to make me comfortable and take care of both my medical and personal needs. Brandy is one of my day nurses, and is very compassionate.

Pam LTAC has been the most amazing experience for me with my family member the dialysis department is phenomenal they treat the patients like it’s their own family. The kidney doctors are wonderful. Nikki the dialysis nurse goes above and beyond to make everything as comfortable as it can be I definitely recommend if your family needs dialysis and ltac setting. Thank you all for what you do

I had a great experience at Pam. As a patient there I was paralyzed from my belly button down and the care and respect I recieved was tremendous. I left Pam with my wounds healed and ready for rehabilitation such a great team thanks Pam!!!!

If I could give no stars I would this place is absolutely horrendous. My husband is paralyzed and they leave him in his bed no attempts at physical therapy nothing to actually care for him. They did a Foley catheter because it was too inconvenient to do his straight catheter. They leave him ignored at the end of a hallway. The environment is dark and dingy. The parking is a whole other issue on its own. It takes 20/30 minutes for him to be attended to after pushing his call button. They shouldn’t be accepting patients who they aren’t equipped to care for

My father is currently residing here after a biopsy gone wrong and over a month in a coma at the ICU. After a rough experience in the ICU, this place is like a breath of fresh air. Consistent care, kind staff and a willingness and eagerness to heal. Mariana especially is one of the most amazing healthcare staff I have ever met.

Absolutely horrible place I do not recommend sending your loved ones here. Before my dad passed we sent him there in hopes that they would take care of him and treat him well because he was very very ill to the point of needing 24/7 care. But, we were terribly wrong the rooms were absolutely disgusting and not being cleaned even the chairs had so much build up I had to deep clean them and the room. The bed they had him in as well was gross and sticky. I unfortunately had to do their job and clean his room everyday. I unfortunately had to also monitor his colostomy bag because they would let it get so full that when they would finally clean when i asked that it overflowed and spilled on the floor. I had help them clean it up because they left it for hours and took them and hour and a half just to get the bag in the first place after i asked them to remove the old filled one with a clean new one. The list goes on unfortunately. In his stay there he also got bed sores i would ask them to help move him often and put pillows under him so that he wouldn’t get bed sores and they never did. The hospital he was at before this was osu. Every hour or two like clockwork osu’s staff would turn him and put pillows under him so he wouldn’t. PAM failed to do this even when I asked especially when I would leave they slacked at taking care of him. I had to move him myself some so that he wouldn’t be uncomfortable. He was in the hospital for months unfortunately and later passed. I’m here 4 months later after his passing to share this because I don’t want this to happen to anyone again. My father didn’t deserve to be treated the way he was at PAM especially being a veteran that served for our country.

They took excellent care of my momma! In a time when time was critical the staff was very quick with their response time. My momma was able to return to her home in a very reasonable amount of time. With out the care and dedication of the staff here she would not be back home with us.

My husbands best friend has been in the Pam Unit for 2 months. Not once was the room cleaned. Floors were so dirty. They would leave their trash laying in the room and on his bed. There was one RN nurse who was meanest uncaring person I have ever seen! They have now moved him to a nursing facility over 4 1/2 hours away that has awful reviews. It is so sad how people treat sick patients 👎🏻 they don’t even deserve a 1 star

DO NOT BRING YOUR FAMILY MEMBER HERE!! If I can give this place 0 or negative I would. This guy named James is a liar, and this lady Rose will not listen to you and dismiss you! Was on hold for more than 20 minutes, since my brother didn't receive his dinner. This guy named James put us on hold and confirmed that the patient finished his dinner but did not record it, 2 CNAs couldnt remember what food was served or what the patient ate. Spoke with the visitor that was there and confirmed that there were no food. This lady named Rose, who is the charge nurse after answering the phone told us (without listening what we have to say), that she just gave him a sandwich and some fruits. Mainly to shut us up.. Why did they lie to us and confirmed just to get us off the phone??? They didn't even apologize. If they lie on this little thing, makes me wonder what else they could be lying. This place needs to be closed down or need to replace all the incompetent staff.

My dad has been at PAM's for a little over 2 months and is set to transfer in the next few days. This facility is AMAZING, and my family and I are blessed to have had my dad here. He had a stroke after having a double bypass surgery with 2 valves replaced and was transferred to PAM's. This facility has treated him and us like family and truly taken care of him as if he were their own dad, brother, or uncle. PAM's is extremely clean and has tons of staff that are willing to help! My dad is my world, and it was extremely scary when trying to choose a facility for him to be moved to, and if PAM's is a choice, choose it!!! Some of the AMAZING staff members: Case manager: Marc Director of Rehab: Natalia Speech therapy: Genevieve Hannah Occupational therapy: Ceci Diane Brian Physical therapy: Maritta Kim Mike Respiratory therapy: Ray Lauren Wound care: Johnathon Katie Gentiva Sylvia Nurses: Rosa Ebony Mario Cayts Kelsey CNA: Cherry Yvonne Fernando Veronica Steven (Night shift) Each one of these people went above and beyond while taking care of my dad! I can't say thank you enough and am truly blessed to have met you all! Thank you all for making PAM's a second home!

This place is an absolute nightmare. One person stood out above the rest and that was Ronnie the CNA. Holly the chief of nursing is a joke and only gives false sense of security but she doesn’t follow through. Most of the nurses are nice, some of the CNAs are helpful. There is absolutely no communication with staff. When you bring up concerns they are brushed under the rug. If you ask a question no one has the answer and they point blame to the next. They bring people in here to die here. Illegal things happen in your loved ones rooms, and the so called chief of nursing is aware. If your loved one is a respiratory patient and on oxygen or a ventilator I suggest you move them to another hospital and fast. I highly suggest if you have family in this hospital you need to be there at all times and keep a close eye on everything they do. They don’t actually care about the patients or the families, they care about the money. Even the staff have made comments that it’s all about the money to this place. Absolute disgrace to the medical community and the sick patients who need actual care and kindness. Ronnie keep doing what you are doing, you are an absolute angel and do not let these people change you. We need more people like you in the world!

Im a true believer that we are all captains of our own ship. Life is what you make of it. However some circumstances are influenced by others. I was really worried when the doctors at Carolina East suggested that my brother who had been on a ventilator for 16 days and critically ill be transferred to PAM in Rocky Mt NC. Reading reviews only scared me more. However nothing there was working and he was slowly dying. After much prayer and research we ultimately made the best decision of his life. Only after 4 days he is eating and walking. A total miracle. When we first got here I was a little skeptic. Everything seemed old school and I wasn’t sure if I had made the right decision. But within hours I felt so comfortable confident and at ease. These people are so nice and caring. Like every hospital they have some that aren’t as good as others but for the most part we have not had a problem yet. The doctors and therapy teams are absolutely amazing. This is the first facility that encourages family members participation. They provide a place to sleep with your love one and meals all at no cost to the family.A shower and private bathroom was in our room for our convenience. My brother has been sick for over a month and for the first time I am hopeful. Thank you PAM y’all have been awesome 👏 😊🥰

My brother received excellent care last month. He was only there for about two or three weeks but the care and overall service he got was exceptional. During dinner time, we were offered dinner (which was delicious). His Second Floor nurses not only attended to his physical care but addressed his overall well-being too. This was instrumental at how fast he got better. Thank y'all again for taking such good care of him.

From the minute the referral was made until the successful discharge, the PAM facility and staff exceeded my expectations. I have been a nurse for over thirty years and this has been the best experience I have ever seen/had at a facility. Patient placement at PAM was the right decision. I would highly recommend it!

Our loved one was at PAM in Sarasota for over a month in respiratory rehab. The entire team was excellent. They were professional and compassionate. The environment was clean and welcoming to visitors. By the time my parent was discharged we knew a lot of staff by name and had gotten to know some of the staff through their friendly conversation. I understand that every person's experience in this type of setting will be different, but my family highly recommends this facility based on our shared experiences there.

A friend of mine recomended PAM hospital for my son who was in ICU for a week and needed an additional treatment and monitoring of his condition. From his admittion to his discharge, our experience at PAM was excellent. Staff members are professional, kind and caring. It was easy to obtain info and speak with my son's doctors, nurces and case workers. Everybody showed a great deal of concern for the well being of my son, and we both felt that he was safe and in good hands there. Everyone, without exception, was helpful and treated us with understanding, compassion and respect. In addition, my son's room was always clean and sanitised. Thank you all for your hard work and dedication to your profession, patients and their families.

I was in a coma and on a ventilator due to Covid at Sarasota Memorial last year from January 2022 until the end of March. I was transferred to PAM, where I woke up and recovered for about a month. I felt very blessed to have those on the staff there taking care of me during that life-changing event. I have gone from deaths door and not being able to talk or walk to being fully functional and back at work for over a year now. Thanks again for doing a great job!

My daughter, Katherine, was in a severe car accident in our home state of Arkansas. She was airlifted to OCHSNER LSU and then after she was stable she was moved to PAM. She had a severe brain injur, both wrists were broken, her left knee messed up. She had a feedingtube and a traciautomy even though she could breathe on her own her oxygen levels had to be monitored. The staff was very kind compassionate to us. Constantly telling us not to give up hope. We were there from October of 2022 to January of 2023. I was able to stay with my daughter overnight. I can't possibly name everyone on staff that helped us. Cheri, was wonderful in helping getting all of my daughters paperwork for her transfer to TIRR in Houston. I didn't have to worry about filling out anything, she took care of everything. The physical therapists were wonderful. Even though she really couldn't do anything they worked her muscles just about every day. Julie, Jessica, & Betty y'all are just awesome. And the nurses and nurses aids. You ladies & gentleman have all my thanks and respect. Y'all helped me as much as you took care of Katherine. Wound care y'all were awesome. The doctors that came were kind and understanding. The respiratory ladies & gentleman were wonderful. The janitorial staff were excellent, her room was cleaned everyday . I just can't thank you all enough. Y'all explained things to us and I received a mini nursing education that helped on our next journey. We were in Houston till April of 2023. Now we are home and she is walking and talking. We are truly blessed with the care & kindness we received at this facility. I thank and love them all.

This place is HORRIBLE!!!! Half the nurses & staff are horrible & just there for a PAYCHECK not because they care and have a passion for what they do!!!!! My mother was at this facility and let me just say she's worse today than she was when she went in. Observed one nurse on fb, another watching a movie, and the other one texting on her phone. When did the state board of nursing start allowing these things to go on in a facility?? Room was dirty and half way cleaned!!!! Can't tell you how many times the call light was pressed and it took them 30-45 mins to come see what was going on. My mother fell twice out of the bed. Run if you are even considering this horrible place for your loved ones. I didn't even want to give them a 1 star because they deserve a negative !!!!!!!

This place is awful understaffed and most of of staff are under qualified they were a few good ones my husband was in diapers and I could not get him changed he got blisters on his lower half I started trying to get him changed at 6:15 went to the nurses station at 7:00 after call 4 times and finally at 7:45 they came to change him and treat his blisters which made me decide to post. I was taking him outside at the hospital which help his mind after a liver transplant and I could not get anyone to help me get him in a wheelchair here. I would not leave my dog here

This specialty hospital provides no privacy for patients in that there are cameras in all rooms. Add to that: patients' visiting families are treated in a way that might be similar to visiting a prisoner. The nurses are amazing they seem to really care but management needs to take some courses in public relations.

I had the worst experience at this hospital, first they lied to me about the waiting time for my lab results. They asked me to come back in 6 hours for my result and before they told me over the phone that it was gonna be 3 hour wait. Then I called before the 6 hours to ask if my results were ready the lady said she sent me the results through email and that they were normal and I that I don’t have to see a doctor. I believed her and we proceed to return to USA after I opened my email for results and I saw my cholesterol level in red I called the hospital and they told me I have to see a doctor because they can’t read the results only a doctor. They wanted me to set up another appointment and waist another day in Tijuana. I asked for an appointment over the phone and they said because I was a first time patient a have to have an in person appontiment. I don’t agree with this because they lied to me on everything, they don’t even help you or guide you when you’re there in person. These people only care about your money please don’t go over here. I regret having my test on this place they are not transparent and not professional at all. 😢

I’ve been coming here regularly for almost 7 months to treat my tumor in my hand, I’ve hand multiple surgeries and each one has been successful and quick. The border medical pass is a huge perk which eliminates the need to wait hours in line to get back to the states.

I was blown away by the quality of care I received! Modern facilities, dedicated staff, and the peace of mind knowing I wasn't sacrificing my savings. This place is setting new standards.

Really good service for a tourist in need of a quick prescription. I was seen within 15 mins and got the medication I needed. Doctor spoke English which was helpful

They will not accept you if you don't have private insurance. They only accept payment from the insurance company, no credit or cash. If you are traveling here, go to a public hospital. The lady working there was extremely rude to me and was not willing to help me at all when I asked her where I can go to get medical help. I asked her for a hospital name and she essentially told me to F off. Luckily, I contacted a Spanish school for Spanish lessons and asked them where I can go. They gave me the name of a public hospital, and I was able to get my wound treated.

Malardo

The only good thing about this hospital is the view because the truth is that customer service leaves a lot to be desired. I went to this hospital because it is the one that referred me to my social work. I traveled from the interior (1500kms) and arrived for my shift ON TIME to see the doctor. They attended to me 3 HOURS later. Then the doctor asked me to get an MRI done at the same hospital. Those who assisted me told me that I had to send a WhatsApp (since I was in person to request an appointment). I arrived at the place where I was staying and requested an appointment. They wanted to give me a shift almost a month later. I told them my situation and the urgency (since I had traveled many kilometers and couldn't stay that long). They cared little or nothing. They didn't give overtime shifts. After an odyssey to get the MRI, I was able to do it but in another place in the capital a day later. I already had to go back so the doctor asked me to continue the treatment by teleconsultation. I left Buenos Aires the first days of September. WE ARE ALMOST REACHING DECEMBER and it is the 5th time that I cannot have the teleconsultation with the doctor. It is a disaster!. They make excuses that my social insurance doesn't cover it when I had already told them that I had no problem paying it privately but they continue to tease me. I hope my social work changes the hospital where it refers its members because it is truly regrettable. I DO NOT RECOMMEND IT AT ALL AND MUCH LESS IF YOU ARE FROM THE INTERIOR OF THE COUNTRY BECAUSE YOU WILL WASTE YOUR TIME AND YOUR MONEY.

I've been going for years! My dad took care of her, I take her to my mom and obviously sometimes I go. From personal experience I know that the elderly are treated very well. Maybe they have some other problem in the administrative and customer service part. It can always be improved!! The one that has the most weaknesses is the administrative part of neurology. But like I said they can improve. But as for the professionals, they are very attentive and excellent, I can confirm that 🐘😁❤️☮️ I've been going for years! My dad took care of her, I take her to my mom and obviously sometimes I go. From personal experience I know that the elderly are treated very well. Perhaps they have some other problem in the administrative and customer service part. You can always improve! The one that has the most weaknesses is the administrative part of neurology. But like I said they can improve. But as for the professionals, they are very attentive and excellent, I can confirm that 🐘😁❤️☮️

Amazing staff. Doctors, nurses & admin are very professional and cozy. Thanks !

Good hospital but total inflated prices, they charge so high that they reach above the TOPE of your insurance. For a small one - hour surgery, they charge 7 million CLP

“Urgencia” doesn’t move with much urgency. I’m currently in the waiting room in the respiratory area of the emergency department. My mother in law arrived in bad condition and I saw no sign of triage or prioritization based on symptoms , first come first served. NONE of the alcohol hand dispensers have alcohol, staff aren’t using alcohol gel. Not just in the emergency area but also in the other buildings I passed through. Very surprised by the experience considering the cost and reputation of the hospital. Go to Clinica San Carlos de Apoquindo UC or Clínica Alemán.

I had a severe reaction to a Lyme disease infection contracted in the USA, that manifested itself when I arrived. I was hospitalized at Clinica Los Condes for 3 days. The care was superb. Since Lyme disease does not exist in Chile, the staff coordinated their care for me in coordination with the USA CDC.

Just was released yesterday after being admitted last Thursday in need of a pacemaker. My husband and I were so pleased with our experience. Dr Marlon and Dr Francisco from the cardiology department were amazing. I was treated very well. I will be forever grateful.

Such an amazing experience! I went to the emergency with a stomach issue and they immediately took me in for checks and tests. Super professional - totally recommend!

Terrible (i.e. no) pain management after severe accident. Got also pain chock due to rush in changing linnen. As I chose to be operated at my home hospital (one of the top three hospital in pelvis operations in the whole World) they got upset and delayed my ambulance flight with a day (by not filling in papers on time). You can imagine the cost of having an ambulance flight waiting for you one extra day..

Great Service, Doctors are so respectful of patients times. Very clean hospital. Quite a different experience from other hospitals. Very pleased.

I went in with back pain. Got excellent care ,x-rays, diagnosis in less than 2 hrs.

This hospital is amazing! My husband had to attend and I was so impressed with the staff! As we do not speak Spanish, they were all very amazing and did their best to help us. They were kind, caring and detailed to ensure that we were well taken care of. Thank you so much for taking care of my husband! You are the best!

Do not reccomend to be attended by Dr. Jaime A. Estrella. Was forcing me to put workers comp when my injury had nothing to do with work, and threatend to report me as well for leaving half way through. Very bad doctor.

I've been go Almater Hospital twice now to have surgeries with Dr. Luque. I can't begin to express my gratitude for what wonderful experiences I've had. On both occasions, the staff both with Dr. Luque's clinic team, the surgical team, and the hospital staff have gone above and beyond to take exceptional care of me. They are patient with my insecurities and anxiety about the processes, they deliver excellent care, and are kind and considerate throughout. I'm a Nurse Practitioner by trade in the US and have had many surgeries in the US in the past. I can genuinely say the care I received at Almater hospital and by these medical professionals far exceeds any treatment I've ever received in the US. This will be my choice hospital for care with all procedures I'm able to utilize them for and highly recommend them to others.

Very bad hospital to get treated. I went for a procedure on my low back (cyst) and they charged me over 9,000 pesos for just medicine, and wanted to charge me 50,000 for the procedure. Of course they only told me the price after I had asked how much it was going to be. Also they charged me 1000 pesos extra for using a different doctor that supposedly is filling in for another. They wanted to keep me over night for no reason, I would have just been laying in bed (I assume to make more money of me). Communication between the workers is bad. Not recommend at all. Prices are way overpriced and the service is bad. Save your time and money and go to a different hospital

The place is old, but the people who serve are super friendly, they went overboard!!!

In general it is old, the elevators are bad, slow and it is super big, the facilities are a little poorly maintained, the elevators and in my case to access the arrhythmia secretariat you have to go with a map and counting the steps go up to 5 and then go down to 4 because there is a closed part of the hospital. But as excellent quality specialists and within everything they comply with everything. (There is very little availability of hours).

Terrible attention. This place needs better customer service.

Facilities are very clean, the staff is professional, and respectful! Best in the country. Also the food in the cafeteria is very good.

It is a expensive hospital, but it is worthy. My 1 year old baby was diagnosed with testiculo tumor, he needed to be operated ASAP. Now he is 100% out of danger. Thanks God and the doctors. Never felt more comfortable in a hospital.

I have been a patient at Vivian Pellas for over 9 years in that time I have had 4 surgeries and my wife had her hip replacement done there. My past experiences have been good up until a little over a year ago. Went in for what I thought was hemorrhoid surgery. According to all my papper work which I still have but instead I received a sphincterotomy and no hemorrhoid present at the time. Be carefull there! Still having ongoing problems as a result