Submandibular gland resection in 63 Oncology clinics in Americas

They do not do their job well, 7 hours in the emergency room and do not attend and then say that they cannot attend to a patient

Undoubtedly one of my best experiences, location in the center of the city, excellent medical and administrative staff, old but well-kept infrastructure, spacious with gardens.

This opinion is directed to block 6 of the hospital, which is in an area where you can see people who consume drugs, although there is surveillance and once inside the hospital it is safer, if it is scary, at least walk to the hospital at dawn, and block 6 is opened at 6 in the morning and meanwhile everything is dark or with little light, a perfect place for homeless people, you have to travel with great caution and at least if you are patient and come from somewhere other than Medellín, it is not advisable to be in line before 6 in the morning to check in at block 6, arrive with 5 minutes left or at 6:00 am, there a guard opens the door and when you are already inside the place is much more pleasant and neat, there is a waiting room with chairs where you can wait for them to call you for the billing card, there are elevators, there is natural ventilation in that waiting room, almost all the staff there are friendly to the extent they should be. I give it a 3 star rating, for a not very pleasant event that I had to go through in there, I think that of all the possible days in which that bad event had to happen, it happened just on the day of my appointment, I don't know who it was from the fault of that negligence but thanks to a call to my eps I was able to quickly solve that difficulty so as not to continue in that unpleasant situation in that hospital block.

Terrible!! The triage staff are rude and the doctor who treated us doesn't even answer the greeting. They lack empathy. If one day they want to get certified, they should start with the staff. You can see the hatred they have for their work, which they project into customer service. The only good people are those in the goal and the laboratory!

Terrible 😣

I have blood cancer, so I get test at other testing place and than go here for treatment. Lots of waiting, I have to go down street to pay for service. Than more waiting. Not bad place, but everyone seems to be confused. Other than that, it's fine

All staff member needs an urgent training to learn the meaning of empathy and serve to patients.

The best in town.

Omg I had to walk to the nurses station for everything from a blanket to medication. They have no tv in the rooms. They take for ever. You have to wait 6-8 hours to get something done. Just go to a regular clinic in Barranquilla they are not as nice but they get things done.

An amazing facility with an amazing level of care. Better than any US or German hospital I have ever been in. The office of international patients is very professional and thorough. Dr. Taboada is very thorough and professional. I can't recommend this hospital enough. Super experience.

I came to see if giving birth at Serena del Mar was an option. When I was given a tour of where the mothers and babies stay it was great. I was told to male an appointment to be seen by an obgyn so that they would have a history of me. The nurse took my info days before my appointment but apparently never followed through with setting up my profile. I showed up for my appointment and was never told who I would be seen by. Dr Maria Fernanda Toro Wils was upset that she had to wait on me because the staff had not created my profile. I finally went into my appointment with the doctor and she scolded me and told me she had no time we had to rush. I told her I did not understand whybinwas being treated this way when her staff was a mess. She told me she always does 40 minutes and she dedicated about 20 minutes if that. I left there feeling so upset and totally changed my mind about having my baby there. The treatment from Dr. MARIA Fernanda Toro Wils was terrible. I would not recommend her or her staff in a million years.

They neither answer their phones nor respond to emails seeking an appointment! Terrible customer service. I communicated in Spanish as well so not a language issue.

Malpractice. My grandmother was left to die. After an isquémic stroke. Proper measures were not taken within first 6 hours. Instead of ICU, she was put in a regular room. Nurses shifts had no records of prior shifts. Avoid at all costs.

I was supposed to have surgery in this clinic on 10/17/22. I arrived around 10:30 at the O.R floor, 4th floor in the building, and no one was there. The reception desk was dark with zero employees. While I sat waiting for someone to show up I looked at my paperwork handed to me at check-in, when I realized they had me as a Colombian citizen born in Barranquilla. I'm a U.S citizen. The address, phone number, and emergency contact provided by me earlier had been overlooked and ignored. I went downstairs and corrected it. Finally, the nurse showed up; she was a nice lady. There isn't anything negative to say about her. Around 3:30 a nurse assistant brings a wheelchair and wheels me into the OR. My surgeon, Dr. Carlos Cala was running late, she said. The O.R had a two way-in, bidirectional, restaurant style, swing door with small windows. At his point I had not been sedated, medicated, nor given a relaxant to prepared me for the cultural shock I was about to experience. There was, right in the middle of the room, an overwhelming sight of a surgical bed dressed in brown sheets ready for a bloodbath; and a dented, shallow bucket, right at my feet. The pan was wide enough for my feet to fit in. The N.A explained to me that she was going to bathe me with antiseptics and soap before surgery. I followed her with my gaze, noticing a disturbing sight of two soiled, worn out, filthy, and grotty, styrofoam coolers. There they kept the antiseptic and soap warm that she was about to use on me. She asked me to stand in the pan facing the door and those swinging doors started to open and close while medical staff came in and out. I was naked and a swing away to be seen by everyone sitting at the desk just outside the OR (recovery area). Then, as I’m looking around in dismay, I spotted a recording video camera IN the OR. All the feelings of humiliation, indignity, disrespect, and violation of privacy took over me at this point. I complained about this to the NA and she called the floor manager. The manager explained to me that the video was for liability reasons and to cover their backs, privacy wasn't a concern to them and video recording was a common practice. I requested an appointment with the clinic’s director and It seemed as if I threw a stone in a hornets nest. The floor manager called the anesthesiologist, Dr. Bernal, and he asked me what was the problem. All of this time I was still naked. I tried to explain to him that I felt my privacy was not being respected as I had never gone through anything like I was experiencing at that moment before and his replied was: “you should go back to the United States and get surgery there.” I don’t know what was more upsetting; the fact that this doctor represented COLOMBIA so poorly, not aspiring to anything beyond mediocrity as a professional, stepping over his Hippocratic Oath, and having a condescending tone towards a CUSTOMER (I’m a paying client in a private clinic, I reminded him), or the fact that his lack of character, dignity, and vulgar behavior, were an irrevocable proof of his unprofessionalism. When did lack of HYGIENE and violation of privacy became a common practice in healthcare?! Both, Dr. Bernal and the floor manager, proceeded to tell me to calm down and that if I wasn’t ready for surgery I could reschedule. I kept saying that I still was interested in an appt with the clinic’s manager. The floor manager kept hinting that there was not going to be a surgery if I insisted to see the director because that meant I was upset, while Dr. Bernal kept using my request as leverage pertaining to the final success and outcome of the surgery. Again, all of this time I was naked. Because I didn’t shut up and submissively obeyed, the surgery was canceled and I was scorted out of the OR while the nurse assistant was making signs behind me at everyone we were passing by (medical staff, patients, and their families around) that I was crazy. I did speak to the director days later. Even though he was nice, I opted to have my surgery elsewhere. Avoid at all cost unless you're dying.

Good service but they would have bigger watings rooms...

As a foreigner I was sent to Reina Sofia 4 times to solve my problem, everyone did a good job even though my problem was not solved. The biggest thanks go to Paula Rodriguez and Maria Paula Mantilla, who go extra mile and are super helpful. Paula was there for me even outside of her working time. This is really appreciated.

Wife and I had our oldest child here. Expenses out of pocket weren’t so bad, staff is somewhat lacking in knowledge. They couldn’t figure out the leg stirrups on the birthing bed, I had to put them up. Clean place, but don’t seem to have a great bedside. Very pushy on breastfeeding, I was not to thrilled with them. But one of the better options in Bogota.

Real bad service . Staff are rude. My husband get burn on his chest in the ICU. Money making clinic only. Bad bad experience from that clinic.

Excellent patient care by security guards, administrators and doctors. Very satisfied with the humanization that they have implemented, the impeccable facilities

Many friends have had surgery at this clinic and they say they received very good care. I had read that they did not answer the phone and the first time I made an appointment they answered me and gave me an appointment for a hip CT scan for the next two days.

I had the privilege to be operated on by the best surgeon this clinic has to offer. Dr. Juan Pablo Florez. I am a Canadian Nurse and have been for the past 12 years, and i can assure you that the service and the medical attention they have to offer surpasses Canadian medicine.

Very poor attention from the staff in addition to giving the wrong diagnosis, worrying patients about illnesses that are not the case. I have had a very bad experience at this hospital.

The emergency service is relatively good, although they lack a lot of cleanliness in the waiting room, in the hallways and especially in the bathrooms of all emergency facilities, billing is too slow but I rate the medical laboratory and nursing service as efficient and professional.

Bad service, I've been trying to get in touch for two days to request an appointment but no one responds, they just listen to a recording. Please gentlemen, more human quality and user service. Do not enter phone numbers if they are never going to answer. I am at the hospital waiting to make an appointment, but the person attending has preference with friends. It's been an hour and it has only served 3 people with assigned shifts. It's a shame that the tension is under democracy

Great Service, Doctors are so respectful of patients times. Very clean hospital. Quite a different experience from other hospitals. Very pleased.

I went in with back pain. Got excellent care ,x-rays, diagnosis in less than 2 hrs.

This hospital is amazing! My husband had to attend and I was so impressed with the staff! As we do not speak Spanish, they were all very amazing and did their best to help us. They were kind, caring and detailed to ensure that we were well taken care of. Thank you so much for taking care of my husband! You are the best!

Terrible

Many people. The attention is not friendly upon admission, however in external insult it improves a little and in hospitalization it improves considerably more. The medical equipment and technology are good.

Good attention

They take good care of patients, they are treated as they should be. The facilities are well maintained. The parking lot is ample.

Madhouse, worst service at ER

Emergency services won’t take a sick 13 years old child as a patient. So please beware of this strange rule and don’t take your youngsters there. Very strange rule. Should be advertised widely so one wouldn’t waste their time on a case sensitive situation. Be good to communicate this on company’s website.

Please dont ever seek treatment here you are better of at a veterinary. Went here cause my girl friend got an bladder infection and it was hurting more than it normally would. They scared us to death with all these possible rare conditions she might have and do everything they can to do as many scans and tests possible. After all the ultrasounds and MRI they tell us they did not find anything and they give her a prescription with a rare intramuscular antibiotic(she was already 2 days in to a normal penicillin cure) the doctor tells us to stop taking the cure she was on and get a shot everyday of the intramuscular one she prescribed. The fun part is after that i went with my sick girlfriend around rio to try and find a place that has this medicine and can inject her with it but no pharmacy or public hospital was willing to do it. So she went without antibiotics for 2 days, only for us to go back to this hospital for them to change it to an oral one. So long story short we spent more then a 1000 euro's and 2 days trying to get her help and she only got more sick and ended up with the normal antibiotics we started our journey with

I'm only impressed by the price. My doctor was inexperienced, replied badly to my questions. They hardly speak any English. They did not give me the x-ray I payed for. Unprofessional, but overpriced.

Clean and sophisticated hospital, sympathic and skilled people and doctors English speaking doctors Very good experience Recommend 100%

Don't go there if you don't have a brazilian plan, they will force you to pay for unnecessary insurance that is 3x the normal price.

Stellar. professional, humaine, attentive, caring and loving. My mother was admitted 3 times and used the hospital almost daily after discharged. From the valet parking to the doctors, cleaning to nursing staff, everyone was efficient albeit friendly.

The structure of the building is good, but the service is lacking. In the office building there is no air conditioning and it is 35ºC hot. It is absurd that a private hospital environment does not have a decent structure to serve its clients!

I underwent a total thyroidectomy surgery on 08/17 and I was very well taken care of, from the time I arrived until I left (08/18). I would like to thank the entire team of Dr. Reginaldo Fujita, all the nurses and doctors in the recovery sector and all the nurses, physiotherapists and other employees in the hospitalization sector, for their love, care and patience. The structure of the hospital is wonderful (bedroom, operating room, recovery room)!!! My only complaint is about parking…..absurdly expensive. My mother paid 122.00 to stay 1 day with me!

I had septum surgery at this hospital and it went smoothly. Nurse Roberto took care of me with care. I stayed in room 509 where everything was organized and clean. Dr. Moacir's surgical team is very careful.

My cousin went to this hospital to have this removed since it went through her finger. Doctor Carmona Estrada Mayra attended my cousin and told her that anesthesia was not needed, plus she was really busy. My cousin sat through all that pain of having it pulled out with no pain reliever. That doctor had also told her that even if she opened up her finger that she wouldn’t put no anesthesia on it. After all that pain my cousin went to another hospital because there was a broken piece of the object still left in her finger. This Doctor needs to go because she couldn’t even perform this normal task to help out her patient.

Bad experience at this hospital with doctors not being honest and staff is rude. Their not helpful at all and there just out for your money. They have no true concern about your family member. They lie about how the patient is doing and if anything they make them worst to your expense. It was truly heartbreaking to realize how bad this hospital is. Don’t take your family members here. Find a different place.Funny thing is that I wrote a detail review of everything that happened and for some reason it’s not on here. Point is don’t trust them with your love ones. Question what there doing and why. Research to see if they even need certain things they ask you for and what the purpose of it is.

A lot of patience in the external consultation Archive and in the consultations themselves, sometimes the doctors do not arrive or they assign others who should not and you have to make an appointment again in the Archive. But they are no longer scheduling APPOINTMENTS for 2023 because they don't have a 2023 Agenda. Well that's what they say...

Unprofessional! My wife went through awful experience in this hospital on Friday and Saturday "Jun 24th/25th without any doctors seeing her!!!! They just gave her IV During those two days, My wife she's with high blood pressure and other high risk issues.... We'll go back to Toronto and will share this unbelievable awful experience, Thanks for nothing.

Excellent!

me n

I was seen super quickly at the doctor..When it was time to do the dressing..I was waiting for 45 minutes..Shift change..No one to be seen, just me and one other person..I thought it was disrespectful..And I had to pay plus an hour of parking..

The structure of the hospital looked great after the renovation. Access and exit very well organized. But in the emergency embarkation and disembarkation part, it was abandoned. I stopped to disembark a friend there. Very close to the zebra area. She moved slowly. It was then that an Uber, with a damaged Kwid, stopped close to the left side of my car, almost hitting my mirror. I stared at him. So I rolled down the window to explain that he couldn't go through there. The citizen still wanted to criticize me, saying that he was in a wheelchair, he went wherever he wanted and that I was completely lost. I think you should paint that zebra area better, as it's a little faded. As far as I know, you can't go over it. It would also be interesting to get someone to instruct these Ubers that are completely lost, because if he had damaged my car, he would charge the hospital!

The hospital in general is good, so far I have received good care in consultations and exams, but today in the ENT the attendants at 217 are to be congratulated for their incompetence. I've been waiting more than 1 hour to be answered, as I couldn't find a location for the website, I came here on Google, I will reformulate this evaluation after receiving an answer and make my next query here.

I have had both good and bad experiences at this hospital. More bad than good unfortunately. They are not prepared to treat neurodivergent patients and have no understand of their medical access needs. The hospital should do more research in this area. I am very grateful for the nurses though! They work so hard.

If I could rate this a zero I would. This has to be the worst hospital in this whole city. It should be shut down. The lack of care is disgusting! I know the nurses are overworked but to be rude and mean to the patients is unacceptable. I live in the neighborhood so sadly this is the hospital I'm stuck with whenever there is an issue. 30 years ago it was a good place but it has gone way downhill and is only getting worse. My mother has a broken hip and isn't ready to leave but yet they're kicking her out because they want the bed, and she has Covid but they don't care, she's been there a month and they feel she's ready to go home. It may be free healthcare but that doesn't mean it's good. If you can, beg and plead the ambulance drivers not to send you there ask to be sent to a different hospital because you'll get treated like garbage here if you get treated at all. It's a disgraceful place and I feel for anyone that has to be stuck in here. I love all these fake reviews saying they're great. What a joke!

A recent 3 day visit to this hospital for a surgery of a family member renewed my respect and appreciation in Canada Health system. A great team of doctors, nurses, support staff and volunteers provided an A1 service efficiently, professionally and with care using complex and up to date medical and IT equipment. The team included senior and younger staff from Canada and new comers to provide care for patients that have not visited the hospital by choice. The hospital offered a super clean place even during renovation. The Kitchen staff would not get a Michelin star rating but they got a 5 star from me for quality, reliability and service. Even the underground parking was safe, clean, well lit and with reasonable prices. Well done team MG. I know that such a performance takes a lot of work behind the surface. A refreshing experience that proves that dedicated, experienced and “real” people, not money and politicians, make all the difference. Sorry for the long winded review, but a big thank you. Keep up the good work.👍👏

Worst ER I have seen, the nurses show zero compassion, waiting time is endless, no proper process for taking patients in is in place, not clean, every time I go there’s blood on the floor which is not cleaned right away. People are left to die, some bleeding some in pain & no one cares. Twice now that I go & I wait hours even before I make it to Triage to get my information taken & i end up leaving.

I was delighted with the treatment I got at Joe Brant last Wednesday, the 18th of October. I arrived around 4PM with a finger I had cut off (I had it with me) and one that was basically dangling. It was a table saw accident. I was greeted immediately and directed to the waiting room. I did have to ask if they should put my finger on ice with the hopes it could be reattached. That was done. The triage nurse was great (sorry, I didn’t get her name) and the person who wrapped my hand the first time equally as great. I eventually got to the back (it was a busy time) and Dr. Terry Hatch came in and assessed my fingers. He told me exactly what was happening and what was going to happen. And then set the wheels in motion. I was re bandaged, sent for X rays given tetanus shots, and then Dr. Hatch came back in and began to work on shaving the bone etc and stitching up my fingers. It was decided that the one would not be reattached, but the other one was to be repaired. I felt very well looked after by the main nurse assigned to me, Dr. Hatch and pretty much everyone else. Dr. Hatch was calm, professional, pleasant and excelled at what he did. All my questions were answered simply and calmly, no matter how silly they may have been. I had some prescriptions for pain and antibiotics, and a referral for an appointment for a plastic surgeon (follow up) before I left. I can’t say enough about Dr. Hatch and the nursing team in Emergency. Thank you so much for what you do, and the way you do it. David

Had the greatest if you can say at the ER today. Great people, hard working. Taking care of the sick. Me included. Nurses were awesome, triage fast and friendly. Finally ER, Dr MacDonald great knowledgeable, patient and offer a solution. A referral. Something I couldn't get from my GP who I've known for 20+yrs. Thank you Joe Brant Hospital

I tried to set an appointment to see a surgeon. Front desk hang up on me cuz my spanish is not great.

I put five stars just so everyone can see this Dr. Jorge Eugenio Valdez Garcia who works at el Zambrano hellion is doing research with an implant in my eye and he is harassing and threatening to have some one shoot me and has hired someone to stalk me and that person has been breaking in to my truck and has been stealing from me he is trying to scare me they grafted the implant in my eye without my consent and he has been doing research with my eye for several years now!

Great service and awesome doctors, we visited Dr José Ángel Garza Cantu