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Good attention

They take good care of patients, they are treated as they should be. The facilities are well maintained. The parking lot is ample.

Madhouse, worst service at ER

I'm really upset with the hospital because before I was discharged they gave me the antibiotic and painkiller medication many hours before I was due to make my bill bigger and they went over the insurance budget and they didn't let me see the breakdown Disastrous administrative staff

What a lack of professionalism: - nurses calling each other “amiga” while tending patients in their rooms - residents and nurses rushing into the patients rooms disregarding any privacy and without any education to greet anyone in the room - nurses setting up a workstation in the rooms hallway, meaning they have no respect for patients or visitors need for peace and quiet - poor facilities and lack of maintenance

In general, it is a good service that is provided, with the exception of a nurse who, without having any idea of ​​how to channel, gave my wife her arm with a huge bruise. The staff is very friendly and the facilities are clean and comfortable. The dark one in the rice is the cashier staff, who get annoyed just because, after almost five hours of having discharged a patient, they go to ask them if the documentation to pay is already there. Without any kindness they answer curtly: we are checking, we will call you.

Bad place to go to an emergency... They pick you up whenever they want and they don't attend to you... I arrived at 10 pm... I was left waiting for 2 hours on the stretcher with the curtain closed so that in the end no doctor would arrive. check me... They only told me that they would come and check me out but that wasn't the case... I had to leave...

On Friday, October 27 at approximately 8:00 pm, we came to the emergency room to check my daughter who had a throat infection and urinary tract infection. Dr. Jesús María Hernández Reyna did not test her with the reagent strip and so I He prescribed an antibiotic, and I asked him if he was not going to take a test, and very bleeding and sharp, he answered that there was the medicine for both infections. I was very upset and dissatisfied, we had to return again today because my daughter still has the discomfort of the urinary infection 😡 Seriously, I don't know why they study medicine if they aren't going to treat their patients well, it's too bad that some of them take it all because it's not the first time we've come and other times they've treated us well.

Reception staff, terrible service, thanks to the fact that you go to that hospital, they have work, they should improve, no, it's up to anyone to put things in order, not because they pay, they treat you well, nothing to do with it. My best opinion is that they better use social security. I think they give better service. that you are clinical.

Please remove Cynthia Solís (plastic) from this hospital. My family and I were her patients and she almost killed one of us. She is ignorant, an extreme danger to patients and commits medical malpractice for which she is currently under investigation.

My second time here in the past month…this is one of the best Hospitals I’ve ever been in. Excellent staff, World class service. No problems whatsoever like the other reviews. Blue Cross insurance was accepted and I was taken care of around the clock. HIGHLY RECOMMENDED.

Went in to get an abscess removed on three different visits. I was scheduled at 10am but the room wasn't available until 8pm. Told to wait. I luckily asked for a written cost estimate and was told 58,000 PESOS (not including blood work, ultrasound and "hospital fees"). I said "no" and before I left, I paid the receptionist the 2,000 peso consult fee which she strangely handed over to one of the doctors. I never got a receipt for the two times that I paid. I went down the street and had the abscess removed for 2,000 pesos. BE SURE TO GET A WRITTEN COST ESTIMATE BEFORE ANY PROCEDURE. GO ELSEWHERE- THIS PLACE IS A RIP OFF! 30x more than the competition. Shady billing, accounting, payment, no receipts and handing cash to doctors?

My father was hospitalized for a complication of the bile ducts, in general the hospital is exaggeratedly expensive for the service offered, the facilities are old, the staff that works there and does everything possible to ensure that the patient stays longer days to charge more, Since it costs approximately $25,000 per day, I do not recommend it in the least.

The worst clinic, my grandfather was admitted there for a stroke, they charged for medication that was not even relevant, the devices and facilities are super old, the nurses, especially the intensive care ones, were very despotic and rude, there were bedbugs in the waiting room. The only thing they care about is getting paid and making sure August.

What I am going to write is completely real, my grandfather was left to his own devices when he was hospitalized, he was about to be discharged and then he died, there is no use there, the worst clinic that exists in Aguascalientes, don't go there. I mean seriously, besides my grandfather is not the only one who has died due to the negligence of the doctors there, also one of my mother's uncles, or they were poisoned and there was even evidence, but my mother's relatives did not want to get into trouble and that is why They did not report. They should close this "clinic" Apart from all this, a day at that clinic can cost up to 15,000 pesos.

That day they had the refrigeration at a very low temperature making it uncomfortable to wait for the doctor's attention.

Excellent care from the medical staff who work in this public hospital

Good service from the staff, but it is very slow. They should make the way they serve donors more agile, something that is not so easy to achieve.

My sister was treated for kidney stones in August and we signed a document agreeing to pay $13,800. When we got home, our credit card was charged $38,000. We have made numerous attempts to speak to the hospital, no one has responded. They sent a credit card receipt that clearly shows that they forged our signature and are still demanding payment. Stay away from this hospital, they will scam you out of lots of money.

Terrible money scam. People were nice, but not professional. My mom had a heart issue and was sent here by Xcaret Hotel Mexico (this is a partner hospital with the hotel, says something about the hotel too). She was given EKG and blood test, which was charged 1300USD. The emergency doctor couldn't give any diagnosis with these results and wanted to refer an internal medicine doctor to continue with more procedures (for more charges). The whole time we were there there was no monitor of vital signs, the IV stopped working. We ran away without continuing with any procedure. Stay away from this hospital if you can!

My son hurt his knee pretty bad after landing awkwardly trampolining at our resort. He couldn’t bare weight on it and had a lot of pain so we researched a few local hospitals and decided on Amerimed based on some of the Google reviews. We were not disappointed and so glad we picked this one. The staff were friendly, knowledgeable and got us in, x-rayed, meds and a knee brace for 6,500 pesos/ $400usd. We were out within 90 minutes. Great experience. Thank you Amerimed.

Excellent staff and food. Excellent care and attention to detail. Being from the US I was very nervous but my mine was out to ease by all the caring and professional staff!

I’m an American, living in San Francisco and accustomed to high level of medical care. My father developed an infection and the hotel recommended this hospital. Great experience. Very clean, modern and professional. Similar to an urgent care in the US. You pay out of pocket but prices are relatively reasonable. Everyone speaks English. I wasn’t sure what to expect so hope this review is comforting if you need to see a doctor while traveling.

While on a dive trip to Cozumel, my husband became seriously ill and was hospitalized at Costamed. He received excellent treatment. This review is about the patient services people, particularly Jesus Pineda and Israel Cuerca, who were so helpful. My phone would not work and Jesus let me use his phone to contact my bank. He was a very calming influence at a trying time. All the staff was kind and helpful but these two stand out, especially Jesus.

It could be 5! BUT IT'S BEEN A MONTH SINCE MY SON'S RESULTS HAVE NOT BEEN OUT. I DID IT BY REFERRAL FROM THE HEALTH CENTER! THEY SAY THE DOCTOR HAS NOT DONE THE REPORT YET! ONE MONTH? MY SON NEEDS THIS REPORT TO BE ABLE TO GO TO NEURO FOR A DIAGNOSIS. ONE STAR FOR LACK OF RESPECT! Did it in October and so far nothing! I call! I send an SMS. TERRIBLE ABOUT THE DELAY IN THE REPORT RESULTS!

Saturday, November 25th, I was at GRAAC to have an MRI of the lumbar sacral spine, referred by the UBS, I was well received at the reception, attended to at the time the MRI was scheduled, attentive nurse and exam technician; bathrooms and very clean facilities, and after leaving with exam in hand, to my surprise, I even received a snack kit

Very good hospital. service ten. Congratulations to everyone who works at this hospital. very polite staff who care about the lives of patients and respect their companions and relatives 👏👏👏👏👏👏

Our treatment with Alvorada was good up to a certain point, Doctors were cordial and treatment was decent. Our problem starts with some of the Administration staff that failed to inform us of the costs, and a Week after my partners X-ray exams the hospital decides to charge us extra, failing to properly explain the reason for the extra charges. It was also disappointing the lack of instruction from the admnistrative team, I felt like all it was needed from them was collecting the "payment". I understand hospital is a Business, but I still feel disappointed that my Mother was charged extra instead of my Partner and I - Let alone the charge came a week late with little explanation. We felt scammed

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Had an infection in the year with moderate to high pain. Excellent and quick service. Dr Vanessa was sweet, efficient and professional. Thank you.

I'm hospitalized, I'm going to spend a few days being treated for bacteria and I find myself in a filthy apartment, water leaking from the central unit into the apartment, flooding the floor, the bathroom walls and ceilings are filthy, water is leaking from the taps, the electric shower doesn't work. ..simply useless.I've already complained and nothing has been resolved.

It is very difficult to schedule an exam, whether by phone call (it dropped 5 times in the same morning), WhatsApp (you wait more than 40 minutes for an interaction with an attendant and if it takes less than 5 minutes to respond the service is terminated) or even via the app . I hope they observe the message, consider it, and try to at least adjust the messaging service.

Ok

I was in the emergency room on August 4, 2023 and I have never been so well attended. The entire nursing team is very dear, welcoming, providing humanized care. A million compliments to Dr. Thais, an excellent professional who comforted me throughout the service, did what she could and what she could not to welcome me. Thank you very much to all!

Excellent hospital, excellent facilities and top notch staff! Far superior to Rede D'or. If you have a serious medical case in your family, go there.

I had laser bladder stone removal surgery performed by Dr. Adrian Andres Jara Benitez at Hospital Pró-Cardiaco and I am extremely satisfied with my experience. From the beginning, I was impressed by Dr. Adrian's professionalism and empathy. He thoroughly explained the procedure and reassured me of any concerns I had. His clear and kind communication made me confident in his abilities as a surgeon. The Pró-Cardiaco Hospital also deserves praise. The medical and nursing staff were exceptionally attentive and helpful. The environment was clean, modern and welcoming, which contributed to my comfort and tranquility during my stay. During the surgery, Dr. Adrian demonstrated exemplary surgical skills. His dexterity and precision were remarkable, and I felt safe and confident in his skilled hands. Additionally, your attention and care before, during and after the procedure was greatly appreciated. The medical and nursing staff at Hospital Pró-Cardiaco continued to provide high-quality care throughout my recovery. They closely monitored my progress and responded promptly to all my needs. His dedication and professionalism were impressive and contributed to a smooth and peaceful recovery. I am immensely grateful to Dr. Adrian Andres Jara Benitez and the team at Hospital Pró-Cardiaco. They are true professionals who provide exceptional medical care with a humanized approach. I recommend Dr. Adrian and Hospital Pró-Cardiaco to everyone looking for quality medical treatment. I would like to express my sincere gratitude to Dr. Adrian Andres Jara Benitez and the team at Hospital Pró-Cardiaco. Your expertise and careful attention were critical to the success of my surgery and my recovery. SERGEY SERGIENKO

Emergency services won’t take a sick 13 years old child as a patient. So please beware of this strange rule and don’t take your youngsters there. Very strange rule. Should be advertised widely so one wouldn’t waste their time on a case sensitive situation. Be good to communicate this on company’s website.

Please dont ever seek treatment here you are better of at a veterinary. Went here cause my girl friend got an bladder infection and it was hurting more than it normally would. They scared us to death with all these possible rare conditions she might have and do everything they can to do as many scans and tests possible. After all the ultrasounds and MRI they tell us they did not find anything and they give her a prescription with a rare intramuscular antibiotic(she was already 2 days in to a normal penicillin cure) the doctor tells us to stop taking the cure she was on and get a shot everyday of the intramuscular one she prescribed. The fun part is after that i went with my sick girlfriend around rio to try and find a place that has this medicine and can inject her with it but no pharmacy or public hospital was willing to do it. So she went without antibiotics for 2 days, only for us to go back to this hospital for them to change it to an oral one. So long story short we spent more then a 1000 euro's and 2 days trying to get her help and she only got more sick and ended up with the normal antibiotics we started our journey with

I'm only impressed by the price. My doctor was inexperienced, replied badly to my questions. They hardly speak any English. They did not give me the x-ray I payed for. Unprofessional, but overpriced.

This hospital is terrible!!!! I had an ear problem last month and I went to this hospital that charged me for a consultation without first telling me that they did NOT have an ENT doctor available who could help me (even after having gone through the screening), and now even having spoken to the ombudsman, they claim that I was notified, which is an absurd lie. What I take away from this is that in addition to having terrible service and incompetent nurses, they also lie. Don't go to Santa Paula, they won't solve your problem, and then they will claim that “you were too stunned to understand” which is an absurd lack of empathy and humanity for a hospital to say something like that.

Second time this week I spent this week in the emergency room of this hospital, because the medicines prescribed by the doctors are not relieving my pain, I have flu-like symptoms. I haven't slept almost at all this week and today in particular, I stayed up all night feeling a lot of pain. It is not possible that I will have to go to the emergency room for the third time. If I go, it won't be in this hospital. Update: I went to the emergency room for the third time this week, but in another hospital, I was howling in pain, I knew something was wrong, as I was feeling very ill and didn't get better with any prescribed medication. I was diagnosed with sinusitis in another hospital, I remember that the last doctor at this hospital said it was nothing serious and didn't even give me an antibiotic and said it was influenza. They gave me nausea dosage in the amount for a child and not for an adult and in a greater number of hours. I no longer trust this hospital and will not return again.

Good afternoon everybody. My 18 year old daughter was hospitalized on 10/06 with teratomas on her ovary. A huge scare, because we went to the emergency room with suspected kidney stones. We were very scared and very worried, but I would like to record here the excellent and extremely humanized care provided by everyone, without exception, at the hospital. My daughter had recently turned 18 and so I couldn't sleep with her in the hospital, imagine my despair and worry? So, in addition to never being hospitalized, she had to be alone. But, all (without exception) the nurses, receptionists, doctors, were very careful, loving, attentive and caring. I would really like to remember everyone's name (and I recommend that the hospital look at the days of this shift to really recognize these professionals from 10/05 to 11:20 pm to 10/08), but I was very nervous, but, I remember Carol, Kelly, Luana (in the emergency room), Dr Manoel and the team that successfully performed the surgery to remove the teratomas on my daughter. Those whose names I don't remember (especially a nurse who attended to us in the early hours of 10/06 who was so loving), please forgive me, they are no less important in my gratitude, as I said to some of you, for For me, it is not simply a profession but rather a gift of caring for others. I couldn't spend 24 hours with my daughter in the 3 days she was there, but I'm sure that God chose all the people who took care of her correctly. Congratulations to the hospital, which recognizes its team and always values ​​the people who work there. I also mention the cleanliness of the hospital and the rooms, which are cleaned constantly. My daughter continues to recover very well. I am grateful for Dr. Manoel's assertive clarifications, which left us calm and confident as my daughter continued. I noticed that all medications, all procedures that were performed, were calmly explained to her, eye to eye, realizing whether she was understanding or not. Thank you all very much, may God bless you always.

First-class hospital, very beautiful and organized, not to mention its huge size!!! Top service!

Execelente hospital

Legal

It's similar to a public hospital, I have my doubts if the state isn't behind it. Because it looks like a public office, no one saw it, no one knows anything, everything takes time, any decision. Everything has to go back and ask to insist on something you need, you have to press if nothing works. It's a piece of junk, I use it because my plan pays for it at this hospital. I've been seen in the emergency room a few times in 2020. and 2021 22 or 23. It's even clean where we walk and in the rooms, like the doctors, 70% are old doctors, it gives me the impression that they are legacies of public service, they serve as public servants. But I started looking only for newer doctors. There they have improved care.

Terribly, my elderly father, 86 years old, with shortness of breath, spent more than 6 hours waiting and couldn't get help, he gave up. Unprepared employees, talking, laughing without being interested in providing a good service. I don't recommend it even to my biggest enemy... management should change because they are not good professionals

We all know that the nursing profession is highly responsible and requires a lot of attention from this professional as it takes care of human life. We all know how much excessive heat harms attention and the quality of service, whether in any area, but especially for those who need to take care of their health. life, as is the case of technicians and nurses. It turns out that the corridors on the HED bed floors do not have air conditioning for employees, with temperatures above 40⁰ in the summer, these poor professionals are forced to work dripping with sweat, sometimes even with deconcentration and their memory fails, and they can come making mistakes unintentionally due to the strong heat in the corridors, wrong medication for patients, etc. Patients have air conditioning in their rooms, but the corridors and other facilities where technicians and nurses circulate do not have air conditioning. This is inhumane and those who can pay the price for this are the patients since the HED administration sacrifices its nurses by not providing the basic things that are the appropriate temperature to work, how can you work in such heat? How to concentrate? So every time a family member is admitted there, they will be cared for by professionals who are under strong pressure and heat.

At a time when people are not being respected, what this HOSPITAL shows is totally different. Respect and empathy in everyone, from reception to the last doctor. A HOSPITAL that has a Concierge, I had never seen that before. Congratulations to everyone, you deserve top marks. You enchant people.

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The structure of the building is good, but the service is lacking. In the office building there is no air conditioning and it is 35ºC hot. It is absurd that a private hospital environment does not have a decent structure to serve its clients!

I underwent a total thyroidectomy surgery on 08/17 and I was very well taken care of, from the time I arrived until I left (08/18). I would like to thank the entire team of Dr. Reginaldo Fujita, all the nurses and doctors in the recovery sector and all the nurses, physiotherapists and other employees in the hospitalization sector, for their love, care and patience. The structure of the hospital is wonderful (bedroom, operating room, recovery room)!!! My only complaint is about parking…..absurdly expensive. My mother paid 122.00 to stay 1 day with me!

I had septum surgery at this hospital and it went smoothly. Nurse Roberto took care of me with care. I stayed in room 509 where everything was organized and clean. Dr. Moacir's surgical team is very careful.

I had my children at the hospital, I had other procedures and today I am hospitalized having a tubal ligation. My biggest disappointment!! The other times I had no problem, but now. Simple surgery that ended at 9:00, I stayed in the recovery room for more than three hours, nurses passed in front of me They ignored my questions, my husband had no news (they said they had warned me) a total disregard. I came to the room and got something to eat for another 9 hours after the surgery. I was in pain and it took more than an hour to take medication. Total disrespect towards me.

I do not recommend the maternity ward at this hospital to anyone. I went through a traumatic process on the day of birth. They induced my labor without my permission, after the birth they left me in the waiting room for more than 10 hours, and hungry. I paid for the most expensive apartment, as the agreement covered everything. When I went to the room, a doctor asked me to take off my underwear and open my leg in front of more than 5 residents (I was bleeding). The experience was so bad that a year passed and I'm still angry about it to this day.

Worst experience of my life I had in this hospital. I was 23 weeks pregnant + 5 days pregnant, a high-risk and cerclated pregnancy, when my water broke on Sunday night, 17/09/23, I went straight to the maternity ward at the mater dei hospital, where they immediately came in with a medication and I did not remain hospitalized there, because my obstetrician assured me that in Vila da Serra I would have better care, especially because she works in that hospital. He guaranteed that my place in the bed, along with that of my baby who would later be born, were guaranteed at the hospital, and so I left the house and went straight to the village, who already received me with the news that they knew nothing and that there would be no No bed was available, but, due to my partner's position in the situation, they freed up a bed for me, even so, with my water broken, no medication was given to me. After a long wait, I was seen by 2 doctors who explained that I could get an infection that would pose risks to my life and that my baby would have to be born anyway, even so, I went to an observation room to wait for a bed and no medication. When it was the next day, 09/18/2023, they started taking medication due to the discharge that was coming out of me, which by the way hurt my entire arm due to the inexperience of the nursing team. When it was afternoon, they took me to the emergency room and found that the umbilical cord was out (cord prolapse). The doctors immediately sent me to the surgical suite, but when I got there, I was surprised by the information that I I didn't want to invest in my baby's survival, since I would never say that and that was not said by me or my partner, in that moment of tension I had to take a stand saying that I wanted a cesarean section and I would like to invest in my baby and I wanted the same to be true for uterine birth, given that 3 years ago I had a natural birth at 22 weeks and my baby was stillborn, I wanted to have a different experience! They performed an emergency cesarean section, my baby was born and went to the neonatal ICU, I went to bed to recover and receive medication. I underwent tests and they medicated me saying that I had an infection in the uterus, but then the torture show began, I felt very ill with the strong medications, I was barely willing to see my baby in the ICU, every time the team was asked to None of them were attended to by the doctor, the nursing team often didn't come, I even registered a police report while still in a hospital bed in the situation I was in, all the treatment coming from the nursing staff was grotesque and inhumane, they even hurt me at the time of doing an ultrasound on my stomach, when the nurse went to take off my pants and shaved my pants on my scar which was swollen with a seroma. After being discharged and spending a few days, on one of the days that I went to visit my baby in the ICU, I was feeling ill with a seroma in the cesarean section scar and I could barely move, we kept moving back and forth in search of care and nothing. meet! On 09/28/23 I received the news that my baby had died in the neonatal ICU, the responsible doctors only issued the death certificate and did not want to give us a verbal and personal explanation, all the doctors hid it, it was very painful to have to Facing this chaos at the most difficult time of my life, even when they reported the death of my baby they were completely rude and inhumane, I am disgusted with this hospital, I will never set foot in it again and I will not recommend it to anyone! But justice will be done!

Terrible care in this hospital, I was hospitalized on May 19, I They channeled me to medicate me and left a piece of what appears to be a needle inside my right wrist where they put the channel. I am already in the city where I live. They do not want to take responsibility, even though I have to undergo surgery due to their negligence, I have to lose days of work, I have to lose time and the trauma that all this is causing me, they want me to travel to Acapulco again, generating MORE EXPENSES and more stress about the situation, so that according to them they can take care of me!!!

Terrible, terrible 😡 service We went to the emergency room for my son who was having seizures and to treat him they asked us for a deposit of 5000. Afterwards, they didn't even do a checkup as it is, they just put the oximeter on him and took his temperature and the doctor on duty told me that I had to go to the pediatrician but that he was going to charge me 1500 in addition to the 5000 deposit Because he is a specialist and that is aside, it also took about 40 minutes for the pediatrician to arrive and he didn't check my son, he just asked the doctor how my son was doing. He asked me what medication he was taking and he just stared at his cell phone for about an hour, In the end they just adjusted the medication and didn't even know what the medication was. We just went to give away 6500 We arrived around 11 pm and left. At 2 in the morning only with the medication adjustment. Appalling

Terrible service, they do not know how to weigh a baby nor were there doctors, the one who treated my baby was not a doctor, she gave us a prescription with another name from a male doctor and she was a woman, very poor care and very expensive for the poor care they provide.