36 Cardiac surgery clinics in Colombia

Poor quality of service from the medical lab team and patient services. Contacting via WhatsApp and Email gave imposible results after trying to reach them for weeks for a quote for labs. They give you differing information (via whatsapp they gave me a quote and then almost doubled the quote estimate via email - still unexplained). They kept me holding for weeks with no proper response nor matching prices. After waiting I still don't have a full quote for the correct labs. Calling is also made impossible as whichever option you pick off the menu loops you back through the main menu. I do not recommend planning any tests or labs through them.

absolutely one of the worst experiences I have gone through. This place is a mess, disorganized, rude staff. A terrible experience from beginning to finish. Avoid it au all costs.

If you're traveling and get sick, think hard BEFORE you go there. This "Hospital" will take you for everything you got if you're not Colombian and have private insurance. To be fair, the nursing staff is wonderful, but the doctors are nothing but vultures circling to squeeze as much money out of you in your moment of need. Get local traveller's insurance and avoid this place like the plague!!!!

The international clients WhatsApp line is the worst I have experienced within the business in Medellin. I was trying to get an appointment for an MRI and responses were just like automatic system that left you for hours with no responses. If you call nobody answers. When finally someone responds your multiple messages, leaves again with no answers. I never expected such a poor service from such a reputable institution. I started around 10:00 AM and at 2:48 PM still wasn't able to get any availability for the appointment. I told them never mind and they respond to that message at 5:35 PM! I understand if the people is to busy, but so that means they need to hire more people for the job.

I paid for an Antigen COVID test and haven't received the results from the examination even as they promised to send them within 3 hours to my email address and provide access on there website! On requests I couldn't reach anyone. Thats fraud and should be a 0 Star Rating!

One of the best hospitals in Colombia

It's a good play for an emergency

I was surprised when I arrived at the site, first of all the unique attention of the employee staff, the total cleanliness, the doctors, nurses do their job with great professionalism and the attention they give to their patients at all times, I felt proud that daughter Had my granddaughter there, I give a 10 to all the employees and facility staff.

Good attention, it seems to me that the control is adequate, although as in any place there is always someone who exceeds their functions as the security body, they have little ethics and with their attitude they generate discomfort in the people who arrive at that place

In my opinion, the clinic is very good, almost excellent, they took care of my grandmother very well, nurses, doctors, security, economy, in general, they are very attentive to their patients. Thank you all for your human sense and your great work.

Clinical and hospital services.

I would like to thank all the staff and doctors who cared for and treated me. The care is very good and professional.

It is in a building where the elevator is never enabled, which is paradoxical for an orthopedics center

To consider It is not a clinic! it looks more like a medical union... I only saw one for a nurse with secretarial functions, they are offices with office furniture and diplomas on the walls. Better to evaluate if it is the right place for the need for care, personally even the insurer is wrong to send a patient to this place.

Very complicated to care. They send wrong schedules. I was a holiday... they say that from 8 o'clock and then at the last minute that at 9 o'clock. People's time is valuable... improve that!

Bn

Imagine being in a wheelchair, trying to get into urgent care for a surgery you had there, and not being helped about when you arrive, somehow managed to get into the triage and then be left alone, then get the need to use the bathroom at a place not clearly design to be used for people with mobility issues, then the only person available to help you is another patient passing by. It's such a shame that all of this happened here, where I have yet to get medical attention for my urgent needs.

One if the best hospitals in Cali. Modern, well staffed, good service

Do not come here even if you think that your dying or have any serious medical problem, absolutely terrible care and attention takes 6-12 hours for them to even do simple blood test or any real examinations. Really there rating should BE honest and lower then where it currently is, also technologically speaking their WAY behind.

If you need immediate medical attention do not come here this is absolutely the worst hospital I've ever had to come, unfortunately, I almost died here from a heart attack and they did nothing to help me except treat me like a ragdoll. Absolute garbage attention and no care for the patients, I literally had to waddle my way out of that hospital as If this is a movie, I would give them ZERO STARS if I could, save uour time and go elsewhere.

Expat and traveler warning: do not come here. They will not work your insurance and then once you start getting assisted be ready to wait 6+ hours for a simple blood test. This hospital is living in the dark ages with technology and I would not have anything major done here unless I was dying

Horrible! Dont go to this clinic. The most unfriendly employees I have experienced in this Hospital. Yes I do speak spanish but once I didnt understand smth the lady just ignored me! Errors start already in front of the Clinic. Apparently they don't know the difference between a Swiss flag and a medical (red!!!) cross. So my question: is this a Swiss Clinic??? Of course not...

Really good service medical staff and non medical staff really humane and professional.

My mom got a well planned surgery in this Clinic. Excellent outstanding service what a relief. Fast service, very diligent and well trained all staff. Great place to get well and get some recovery. If you get sick go there you will be fine quickly. Do not visit Los Nogales clinic or La Colina. Marly is the best! Thank you all for your service! Mom is doing great. The doctor was very profesional!

I wish there was an option without stars! The emergency service is wicked! This clinic covers more than it can handle. Here what matters is the client (MONEY), not the patients. The staff have gotten used to these unworthy conditions and even if they wanted to, they really don't have a way to care for people with empathy.

It's the worst clinic, they start to accept a few people who they can't care for because their facilities aren't that big to care for them. They are greedy nothing more. The service is terrible, I've been waiting for an exam for 19 hours and they won't let me eat. They don't care that I suffer from gastritis. You ask someone about your process and no one knows how to give you answers. They just gossip. If they will work like they gossip, even suddenly they would half serve well.

I hae been there a few times, because my insurance has them as a provider. Once I managed to secure an appointment, all works; however setting up an appointment can be a formidable task, as they dont answer the phone and if they do they pass the buck to sumeone else, or worse they ask you to call a bunch of wrong numbers. The whatsup useless. Today I spent 4 hours trying to get an apointment without any luck. I will soon go in person with a spy camera and will publish my experience on all available social media. What a shame, good doctors and deplorable IT and customer service. Management is unreachable for some strange reason (NOT !!!)

Terrible admin care. There is no real patient ownership and each unit blames the other. There is deep lack of coordination among stakeholders. Patient has been to the hospital 3 times now to get surgery and something always fails because there is lack of coordination and communication between staff. There is need for a real overhaul. Very sad to see this historically best-in-class hospital treat patients this way.

First off this is the best hospital in Bogota according to the locals and my Colombian friends. I came here on a work trip and had an emergency operation to remove my appendix. I came in at 2am, got the diagnosis at 3:30am and they didn’t operate on me until 12pm. The delay was due to the incompetent hospital admin people dealing with my work insurance. I offered to pay out of pocket to get things rolling but they refused. They told me they don’t want double payment incase the insurance goes through. I definitely suggest bringing a Spanish speaker here if you don’t speed to local language because most of the staff don’t speak english. Before the surgery, I had to sign a bunch of disclaimers and waivers which were all in Spanish. My surgery was great. The surgeon spoke good english and was very professional. He reassured that I’m not going to die. As far as hygiene goes, the facility looks clean except there were a few times I caught my nurses taking my blood and iv out without wearing any gloves. Make sure you have money before coming to the hospital. They wont operate on you until payment is confirmed. Last but not least bring a blanket and pillow so you can sleep on the bench while you wait to be seen. Overall I’m grateful for the nurses and Drs that saved my life. My appendix was on the verge of bursting. I would like to give this place a 5 stars had it not been for the front desk admin people.

I had to get a covid antigen test prior to flying back to the US, and was reading reviews at labs all over Bogota, stating the antigen test took 5-7 days to come back. I was worried that would be the case here, so when we went in, I asked, and they said only 4 hrs at the most (it took about 2 hrs, yay!). The staff was so kind and helpful, even though we understood hardly any Spanish. They were very patient with us and we were able to get all the paperwork filled out without any problems. Also, the antigen test was only 120,000 COP, which was better than anywhere else I had found at the time.

Excellent attention, human warmth, management, responsibility. They are excellent from the students, nursing staff and doctors and specialists, as well as the people who collaborate in cleaning and feeding. Thank you for your good attentions.

The attention is very humane and pleasant, the doctors, recent, students, nurses, cleanliness in general, I have no complaints, they are excellent professionals and above all, very human.

Good hospital services

This is the dependency to cancel before the appointment. Where the absence shines, meanwhile patients and other users must wait until at least the attention to the citizen is given in terms of respect.

3 days waiting in que for gallbladder surgery to be scheduled! Why does the patient get to wait? And why doesn't the clinic approach and explain what's going on to the patient's children.?

Customer service people on their cell phones while helping zero people in the que. The pictures say it all. Look at the customer service people chatting on the phone and the video board showing zero people in the que.

I made an appointment with anesthesiology for my mom and they gave it to me for three months where my mom already has her exams ready and if she doesn't have that appointment, the orders and exams expire only for the middle, see the exams and say that she is fit for the Surgery does not have to wait for a patient for months, and when my mother goes to that appointment, neither the tests nor the orders will be useful for those appointments. What to give maximum one week not three months later

Terrible 😣

I have blood cancer, so I get test at other testing place and than go here for treatment. Lots of waiting, I have to go down street to pay for service. Than more waiting. Not bad place, but everyone seems to be confused. Other than that, it's fine

It has excellent facilities and good patient care. The attention was agile and timely.

Very Nice and Organized The first time I visited her They treated us very well The nurses are kind and attentive The clinic is in good condition, very neat They gave me good care.

Inhuman people, they deserve all the bad treatment they receive from patients, the incredibly rude, arrogant and foul-mouthed "secretaries", the "doctors" don't even pretend to have humanity anymore... hey, what's wrong with you?? ??

It is the worst "hospital and/or clinic". I had to take my son because he broke his wrist. We arrived yesterday, April 8, around 4 in the afternoon, and to this day, April 9, still does not serve us. The worst thing is that my compensation eps authorized the surgery from the night of April 8th. And when I ask for information they tell me that I have to wait. Since the urgency of my 13-year-old boy with the gout wrist does not present a vital urgency. Ah, they don't perform that kind of surgery at night. Lousy lousy lousy service and not counting the head nurses. that they are super rude

The attention is very bad, the matter of attention is worrisome, the emergencies from 8 to 9 hours and we have been in the chair for 3 days our feet are swollen the restricted views the decicos pass 1 time a day there are people in chairs for 7 days and still no response I have Sura and it seems to me a lack of respect that they do not appropriate the subject @sura I am Laura, a 25-year-old patient between for a "celebration affectation which I cannot move half my right body and I am in a chair 💺 and neither reclining nor comfortable here I leave the photos for you to think

The worst hospital and disastrous care by medical staff and nurses. Last August 6 in the early hours of the morning I went to the emergency room, they took some tests and left me waiting for a long time, without giving me results, despite the severity of my symptoms. I went to look for the doctor who authorized the tests and she answered me very rudely that I had to keep waiting, because she was very busy with a procedure (she was chatting on her cell phone). I had to go to the San Ignacio Hospital and there I had adequate and better care, by far. I do not recommend going there to Hospital San Rafael.

All staff member needs an urgent training to learn the meaning of empathy and serve to patients.

The best in town.

Omg I had to walk to the nurses station for everything from a blanket to medication. They have no tv in the rooms. They take for ever. You have to wait 6-8 hours to get something done. Just go to a regular clinic in Barranquilla they are not as nice but they get things done.

Malpractice. My grandmother was left to die. After an isquémic stroke. Proper measures were not taken within first 6 hours. Instead of ICU, she was put in a regular room. Nurses shifts had no records of prior shifts. Avoid at all costs.

I was supposed to have surgery in this clinic on 10/17/22. I arrived around 10:30 at the O.R floor, 4th floor in the building, and no one was there. The reception desk was dark with zero employees. While I sat waiting for someone to show up I looked at my paperwork handed to me at check-in, when I realized they had me as a Colombian citizen born in Barranquilla. I'm a U.S citizen. The address, phone number, and emergency contact provided by me earlier had been overlooked and ignored. I went downstairs and corrected it. Finally, the nurse showed up; she was a nice lady. There isn't anything negative to say about her. Around 3:30 a nurse assistant brings a wheelchair and wheels me into the OR. My surgeon, Dr. Carlos Cala was running late, she said. The O.R had a two way-in, bidirectional, restaurant style, swing door with small windows. At his point I had not been sedated, medicated, nor given a relaxant to prepared me for the cultural shock I was about to experience. There was, right in the middle of the room, an overwhelming sight of a surgical bed dressed in brown sheets ready for a bloodbath; and a dented, shallow bucket, right at my feet. The pan was wide enough for my feet to fit in. The N.A explained to me that she was going to bathe me with antiseptics and soap before surgery. I followed her with my gaze, noticing a disturbing sight of two soiled, worn out, filthy, and grotty, styrofoam coolers. There they kept the antiseptic and soap warm that she was about to use on me. She asked me to stand in the pan facing the door and those swinging doors started to open and close while medical staff came in and out. I was naked and a swing away to be seen by everyone sitting at the desk just outside the OR (recovery area). Then, as I’m looking around in dismay, I spotted a recording video camera IN the OR. All the feelings of humiliation, indignity, disrespect, and violation of privacy took over me at this point. I complained about this to the NA and she called the floor manager. The manager explained to me that the video was for liability reasons and to cover their backs, privacy wasn't a concern to them and video recording was a common practice. I requested an appointment with the clinic’s director and It seemed as if I threw a stone in a hornets nest. The floor manager called the anesthesiologist, Dr. Bernal, and he asked me what was the problem. All of this time I was still naked. I tried to explain to him that I felt my privacy was not being respected as I had never gone through anything like I was experiencing at that moment before and his replied was: “you should go back to the United States and get surgery there.” I don’t know what was more upsetting; the fact that this doctor represented COLOMBIA so poorly, not aspiring to anything beyond mediocrity as a professional, stepping over his Hippocratic Oath, and having a condescending tone towards a CUSTOMER (I’m a paying client in a private clinic, I reminded him), or the fact that his lack of character, dignity, and vulgar behavior, were an irrevocable proof of his unprofessionalism. When did lack of HYGIENE and violation of privacy became a common practice in healthcare?! Both, Dr. Bernal and the floor manager, proceeded to tell me to calm down and that if I wasn’t ready for surgery I could reschedule. I kept saying that I still was interested in an appt with the clinic’s manager. The floor manager kept hinting that there was not going to be a surgery if I insisted to see the director because that meant I was upset, while Dr. Bernal kept using my request as leverage pertaining to the final success and outcome of the surgery. Again, all of this time I was naked. Because I didn’t shut up and submissively obeyed, the surgery was canceled and I was scorted out of the OR while the nurse assistant was making signs behind me at everyone we were passing by (medical staff, patients, and their families around) that I was crazy. I did speak to the director days later. Even though he was nice, I opted to have my surgery elsewhere. Avoid at all cost unless you're dying.

Good service but they would have bigger watings rooms...

They have a pbx where they never answer the entire extension is always busy I tried it I made more than 20 calls and look at each extension don't waste time with the information go directly tell me the people who know the clinic

Very bad service. Impossible to get an ultrasound appointment. they never answer

Impossible to communicate to make an appointment, I've been dialing for 3 days and they don't have the decency to have a real person, they transfer from machine to machine and it always keeps going. Busy phones. Please more respect with patients.

Right now my daughter is going to be 24 hours waiting to be seen. What time is it and the internist has not arrived. If something happens to my daughter, I report them for incompetence and negligence. They confuse the life of the human being. They have not given him a bed. All night sitting and with symptoms of a strong infection. With fever, vomiting, and a lot of pain. It's not fair, you don't play with life. what a lousy service

We were on a walk in Santa Marta in December, from the hotel they sent my dad to the Avidanti clinic for emergencies, they treated him and did their respective exams and they immediately transferred him to the ICU due to his situation. He was in the ICU from December 17 to January 2 and the care was excellent, Dr. Intesivita Chima, very cordial, professional and attentive, the nursing staff very friendly and the guard very cordial. Then I go to the floor until January 6, and it was possible to show that the attention in the medical processes is slower, it is necessary to be attentive so that the specialists pass and it would be recommended that some nurses be more professional and attentive to their work because in On one occasion they put an antibiotic on him wrong, they left him watering, so we went and they weren't there at the nearby nursing station, we searched the other one and they were dancing and eating, we told them and it took them more than an hour to go and organize it. It is understood that they can have their spaces, however I consider that there are situations in which the health of the patient is paramount, however the attention by two other nurses was excellent. One aspect to improve in the clinic service is the communication of the patient's report with the ICU, since compared to the institutions in Pereira, in Avidanti it is only at 11:00 AM and you must wait another 24 hours to have more information about the patient. If they call, they don't say unless they're stable, they say they have to wait until visiting hours and they hang up. I understand that the medical team should focus on providing the best care to patients and should not be answering calls, but at least on special dates they should allow a video call, because in our situation my dad was conscious and hearing or seeing other relatives It would encourage him more, as well as a call at night from the clinic giving a medical report would generate peace of mind for the caregiver. Finally, we are very grateful for the processes, treatment, and kindness of most of the Clinic's collaborators. It is worth highlighting once again the care of Doctor Chima, the nephrologist Edwin, Ángela the head of dialysis, the watchman Perera and we do not remember the names of several nurses but we are infinitely grateful to them, since we were not residents of Santa Marta.

Everything went pretty fast and the team seemed Professional, the doctor came to check on me couple of times and I could really feel she cares. It’s a pretty good hospital for South America standards .