4 Cardiac surgery clinics in Cali

Bn

Imagine being in a wheelchair, trying to get into urgent care for a surgery you had there, and not being helped about when you arrive, somehow managed to get into the triage and then be left alone, then get the need to use the bathroom at a place not clearly design to be used for people with mobility issues, then the only person available to help you is another patient passing by. It's such a shame that all of this happened here, where I have yet to get medical attention for my urgent needs.

One if the best hospitals in Cali. Modern, well staffed, good service

I was a user of the Emergency service for voluntary health plans of the Farallones Clinic as a patient of my Complementary Care Plan of S.O.S. de Comfandi and I thought it was very good because the facilities are very nice and comfortable, both the administrative and health staff are very agile, friendly and helpful, and in terms of my health care, the doctor took the time necessary to investigate about my symptoms, the appearance of these, he ordered me to apply medicines immediately and formulated others to take at home. All this contributed to my being very satisfied with the clinic and its care, and of course to my getting better soon.

HORRIBLE care in the emergency room. They let people suffer and even die due to lack of care. If they don't have the capacity and the staff to receive so many patients, DO NOT receive them and send them to another place, the two girls who supervise at night are quite rude and you can see how little they want to work. If they can pay the $700,000 per night that hospitalization in a private room costs, I recommend them since the attention is completely different. The ER is literally a DIE.

I took my mom to be attended to by the ER and privately. She had hit her head and it was obvious that she needed stitches. When we arrived they asked us for a $600,000 deposit, which I had no problem paying, after two hours, they finally attended her, the lady who attended her did not clean the wound, she put three stitches without removing the hair from the edges and left her face full of blood... in short, my mother got infected with the days and we had to take her to another place. On the other side of the deposit, 30 days have passed and they have not refunded what was 'left over', they have not issued an electronic invoice either, I had to go back to get $430,000 back... anyway! They are a disaster not only in the attention, but also in the procedures. The most bureaucratic private clinic I know in Cali. I HOPE YOU OR SOME OF YOUR FAMILY NEVER HAVE TO END UP THERE.

In the month of February I went to make an appointment at the endoscopy unit, I had to wait in three different lines because apparently no one in the hospital knows where the different medical units are, when I was finally able to get to the endoscopy unit I met Two people attend, a young woman and a man, who seems to eat scorpions for breakfast, because if attention is supremely rude, I didn't go as a visit, just to make an appointment for an endoscopy and I did it in good manners, but this man He acts as if he were the owner of the hospital and he was not only rude to me, but also to two ladies who were waiting for attention before me, how sad that people like that take care of the public, because if that is too much for him, what does this man do? there?

I go for a year requesting an appointment with an anesthesiologist and they always tell me that there is no schedule available and that I am on the waiting list and I always have to go to my eps to renew the authorization because it expires.

Excellent team of professionals. Thank you very much to God first and to the staff who work in said hospital. They treated my son in an exceptional way, so much so that my son told me at that hospital if I felt loved and cared for, not as at the other.

I wish there was an option without stars! The emergency service is wicked! This clinic covers more than it can handle. Here what matters is the client (MONEY), not the patients. The staff have gotten used to these unworthy conditions and even if they wanted to, they really don't have a way to care for people with empathy.

It's the worst clinic, they start to accept a few people who they can't care for because their facilities aren't that big to care for them. They are greedy nothing more. The service is terrible, I've been waiting for an exam for 19 hours and they won't let me eat. They don't care that I suffer from gastritis. You ask someone about your process and no one knows how to give you answers. They just gossip. If they will work like they gossip, even suddenly they would half serve well.

I hae been there a few times, because my insurance has them as a provider. Once I managed to secure an appointment, all works; however setting up an appointment can be a formidable task, as they dont answer the phone and if they do they pass the buck to sumeone else, or worse they ask you to call a bunch of wrong numbers. The whatsup useless. Today I spent 4 hours trying to get an apointment without any luck. I will soon go in person with a spy camera and will publish my experience on all available social media. What a shame, good doctors and deplorable IT and customer service. Management is unreachable for some strange reason (NOT !!!)

Poor quality of service from the medical lab team and patient services. Contacting via WhatsApp and Email gave imposible results after trying to reach them for weeks for a quote for labs. They give you differing information (via whatsapp they gave me a quote and then almost doubled the quote estimate via email - still unexplained). They kept me holding for weeks with no proper response nor matching prices. After waiting I still don't have a full quote for the correct labs. Calling is also made impossible as whichever option you pick off the menu loops you back through the main menu. I do not recommend planning any tests or labs through them.

absolutely one of the worst experiences I have gone through. This place is a mess, disorganized, rude staff. A terrible experience from beginning to finish. Avoid it au all costs.

If you're traveling and get sick, think hard BEFORE you go there. This "Hospital" will take you for everything you got if you're not Colombian and have private insurance. To be fair, the nursing staff is wonderful, but the doctors are nothing but vultures circling to squeeze as much money out of you in your moment of need. Get local traveller's insurance and avoid this place like the plague!!!!

Do not come here even if you think that your dying or have any serious medical problem, absolutely terrible care and attention takes 6-12 hours for them to even do simple blood test or any real examinations. Really there rating should BE honest and lower then where it currently is, also technologically speaking their WAY behind.

If you need immediate medical attention do not come here this is absolutely the worst hospital I've ever had to come, unfortunately, I almost died here from a heart attack and they did nothing to help me except treat me like a ragdoll. Absolute garbage attention and no care for the patients, I literally had to waddle my way out of that hospital as If this is a movie, I would give them ZERO STARS if I could, save uour time and go elsewhere.

Expat and traveler warning: do not come here. They will not work your insurance and then once you start getting assisted be ready to wait 6+ hours for a simple blood test. This hospital is living in the dark ages with technology and I would not have anything major done here unless I was dying

Excellent attention, human warmth, management, responsibility. They are excellent from the students, nursing staff and doctors and specialists, as well as the people who collaborate in cleaning and feeding. Thank you for your good attentions.

The attention is very humane and pleasant, the doctors, recent, students, nurses, cleanliness in general, I have no complaints, they are excellent professionals and above all, very human.

Good hospital services

The international clients WhatsApp line is the worst I have experienced within the business in Medellin. I was trying to get an appointment for an MRI and responses were just like automatic system that left you for hours with no responses. If you call nobody answers. When finally someone responds your multiple messages, leaves again with no answers. I never expected such a poor service from such a reputable institution. I started around 10:00 AM and at 2:48 PM still wasn't able to get any availability for the appointment. I told them never mind and they respond to that message at 5:35 PM! I understand if the people is to busy, but so that means they need to hire more people for the job.

I paid for an Antigen COVID test and haven't received the results from the examination even as they promised to send them within 3 hours to my email address and provide access on there website! On requests I couldn't reach anyone. Thats fraud and should be a 0 Star Rating!

One of the best hospitals in Colombia

It has excellent facilities and good patient care. The attention was agile and timely.

Very Nice and Organized The first time I visited her They treated us very well The nurses are kind and attentive The clinic is in good condition, very neat They gave me good care.

Inhuman people, they deserve all the bad treatment they receive from patients, the incredibly rude, arrogant and foul-mouthed "secretaries", the "doctors" don't even pretend to have humanity anymore... hey, what's wrong with you?? ??