1 clinic in Ibagué

It seems disrespectful to my uncle. I arrived at 11/40 am on February 27, 2023. A patient who underwent open heart surgery and I brought him to the emergency room underwent triach and an electro and that was it. At 4 PM I had to leave without being attended to, and no one gives a reason, the very rude doctor says that he is very busy and no one else gives a reason for anything, at 6:30 p.m. the shift manager calls me and tells me to bring him that They are going to treat him and he arrived and the doctor says no, he is leaving, and so on 😡😡 Is it disrespectful to an adult of almost 80 years that they give him that kind of treatment in such a sophisticated clinic? Please, emergency care is the worst. PLEASE BE MORE RESPECTFUL FOR THE OLDER ADULTS

The service is very bad. The management is slow, they are not agile, they are only filling out reports and chatting on the computers. They are called for something and they take a long time or get angry. The nurses are only there to apply the medicine because if they are of legal age there must be a person day and night. Supplying their duties on occasions. Any procedure they have to do seems to be a ritual because they take so long. Not counting the way in which at the entrance they can be waiting even in the chairs at the entrance for a stretcher. The nurses and doctors are not formal at all, they are lazy for you to ask anything and sometimes some of them respond terribly to any question. How they like it is that people or users treat them badly at all times because they do treat them quickly. And to think that there are only 3 or 4 clinics as complete for as many users as we are. The fact that the EPSs to which they provide the service or those of Avidanti take time to authorize something also does not help.

I was with my father in the ER. For me the service was excellent. From the officiating goalkeeper to medical, nursing and cleaning staff. Very well cared for. Very clean headquarters and bathrooms with everything you need. I congratulate you.

Poor quality of service from the medical lab team and patient services. Contacting via WhatsApp and Email gave imposible results after trying to reach them for weeks for a quote for labs. They give you differing information (via whatsapp they gave me a quote and then almost doubled the quote estimate via email - still unexplained). They kept me holding for weeks with no proper response nor matching prices. After waiting I still don't have a full quote for the correct labs. Calling is also made impossible as whichever option you pick off the menu loops you back through the main menu. I do not recommend planning any tests or labs through them.

absolutely one of the worst experiences I have gone through. This place is a mess, disorganized, rude staff. A terrible experience from beginning to finish. Avoid it au all costs.

If you're traveling and get sick, think hard BEFORE you go there. This "Hospital" will take you for everything you got if you're not Colombian and have private insurance. To be fair, the nursing staff is wonderful, but the doctors are nothing but vultures circling to squeeze as much money out of you in your moment of need. Get local traveller's insurance and avoid this place like the plague!!!!

Bn

Imagine being in a wheelchair, trying to get into urgent care for a surgery you had there, and not being helped about when you arrive, somehow managed to get into the triage and then be left alone, then get the need to use the bathroom at a place not clearly design to be used for people with mobility issues, then the only person available to help you is another patient passing by. It's such a shame that all of this happened here, where I have yet to get medical attention for my urgent needs.

One if the best hospitals in Cali. Modern, well staffed, good service

Do not come here even if you think that your dying or have any serious medical problem, absolutely terrible care and attention takes 6-12 hours for them to even do simple blood test or any real examinations. Really there rating should BE honest and lower then where it currently is, also technologically speaking their WAY behind.

If you need immediate medical attention do not come here this is absolutely the worst hospital I've ever had to come, unfortunately, I almost died here from a heart attack and they did nothing to help me except treat me like a ragdoll. Absolute garbage attention and no care for the patients, I literally had to waddle my way out of that hospital as If this is a movie, I would give them ZERO STARS if I could, save uour time and go elsewhere.

Expat and traveler warning: do not come here. They will not work your insurance and then once you start getting assisted be ready to wait 6+ hours for a simple blood test. This hospital is living in the dark ages with technology and I would not have anything major done here unless I was dying

Horrible! Dont go to this clinic. The most unfriendly employees I have experienced in this Hospital. Yes I do speak spanish but once I didnt understand smth the lady just ignored me! Errors start already in front of the Clinic. Apparently they don't know the difference between a Swiss flag and a medical (red!!!) cross. So my question: is this a Swiss Clinic??? Of course not...

Really good service medical staff and non medical staff really humane and professional.

My mom got a well planned surgery in this Clinic. Excellent outstanding service what a relief. Fast service, very diligent and well trained all staff. Great place to get well and get some recovery. If you get sick go there you will be fine quickly. Do not visit Los Nogales clinic or La Colina. Marly is the best! Thank you all for your service! Mom is doing great. The doctor was very profesional!

I wish there was an option without stars! The emergency service is wicked! This clinic covers more than it can handle. Here what matters is the client (MONEY), not the patients. The staff have gotten used to these unworthy conditions and even if they wanted to, they really don't have a way to care for people with empathy.

It's the worst clinic, they start to accept a few people who they can't care for because their facilities aren't that big to care for them. They are greedy nothing more. The service is terrible, I've been waiting for an exam for 19 hours and they won't let me eat. They don't care that I suffer from gastritis. You ask someone about your process and no one knows how to give you answers. They just gossip. If they will work like they gossip, even suddenly they would half serve well.

I hae been there a few times, because my insurance has them as a provider. Once I managed to secure an appointment, all works; however setting up an appointment can be a formidable task, as they dont answer the phone and if they do they pass the buck to sumeone else, or worse they ask you to call a bunch of wrong numbers. The whatsup useless. Today I spent 4 hours trying to get an apointment without any luck. I will soon go in person with a spy camera and will publish my experience on all available social media. What a shame, good doctors and deplorable IT and customer service. Management is unreachable for some strange reason (NOT !!!)