46 clinics in Colombia

Poor quality of service from the medical lab team and patient services. Contacting via WhatsApp and Email gave imposible results after trying to reach them for weeks for a quote for labs. They give you differing information (via whatsapp they gave me a quote and then almost doubled the quote estimate via email - still unexplained). They kept me holding for weeks with no proper response nor matching prices. After waiting I still don't have a full quote for the correct labs. Calling is also made impossible as whichever option you pick off the menu loops you back through the main menu. I do not recommend planning any tests or labs through them.

absolutely one of the worst experiences I have gone through. This place is a mess, disorganized, rude staff. A terrible experience from beginning to finish. Avoid it au all costs.

If you're traveling and get sick, think hard BEFORE you go there. This "Hospital" will take you for everything you got if you're not Colombian and have private insurance. To be fair, the nursing staff is wonderful, but the doctors are nothing but vultures circling to squeeze as much money out of you in your moment of need. Get local traveller's insurance and avoid this place like the plague!!!!

Bn

Imagine being in a wheelchair, trying to get into urgent care for a surgery you had there, and not being helped about when you arrive, somehow managed to get into the triage and then be left alone, then get the need to use the bathroom at a place not clearly design to be used for people with mobility issues, then the only person available to help you is another patient passing by. It's such a shame that all of this happened here, where I have yet to get medical attention for my urgent needs.

One if the best hospitals in Cali. Modern, well staffed, good service

Do not come here even if you think that your dying or have any serious medical problem, absolutely terrible care and attention takes 6-12 hours for them to even do simple blood test or any real examinations. Really there rating should BE honest and lower then where it currently is, also technologically speaking their WAY behind.

If you need immediate medical attention do not come here this is absolutely the worst hospital I've ever had to come, unfortunately, I almost died here from a heart attack and they did nothing to help me except treat me like a ragdoll. Absolute garbage attention and no care for the patients, I literally had to waddle my way out of that hospital as If this is a movie, I would give them ZERO STARS if I could, save uour time and go elsewhere.

Expat and traveler warning: do not come here. They will not work your insurance and then once you start getting assisted be ready to wait 6+ hours for a simple blood test. This hospital is living in the dark ages with technology and I would not have anything major done here unless I was dying

Horrible! Dont go to this clinic. The most unfriendly employees I have experienced in this Hospital. Yes I do speak spanish but once I didnt understand smth the lady just ignored me! Errors start already in front of the Clinic. Apparently they don't know the difference between a Swiss flag and a medical (red!!!) cross. So my question: is this a Swiss Clinic??? Of course not...

Really good service medical staff and non medical staff really humane and professional.

My mom got a well planned surgery in this Clinic. Excellent outstanding service what a relief. Fast service, very diligent and well trained all staff. Great place to get well and get some recovery. If you get sick go there you will be fine quickly. Do not visit Los Nogales clinic or La Colina. Marly is the best! Thank you all for your service! Mom is doing great. The doctor was very profesional!

I wish there was an option without stars! The emergency service is wicked! This clinic covers more than it can handle. Here what matters is the client (MONEY), not the patients. The staff have gotten used to these unworthy conditions and even if they wanted to, they really don't have a way to care for people with empathy.

It's the worst clinic, they start to accept a few people who they can't care for because their facilities aren't that big to care for them. They are greedy nothing more. The service is terrible, I've been waiting for an exam for 19 hours and they won't let me eat. They don't care that I suffer from gastritis. You ask someone about your process and no one knows how to give you answers. They just gossip. If they will work like they gossip, even suddenly they would half serve well.

I hae been there a few times, because my insurance has them as a provider. Once I managed to secure an appointment, all works; however setting up an appointment can be a formidable task, as they dont answer the phone and if they do they pass the buck to sumeone else, or worse they ask you to call a bunch of wrong numbers. The whatsup useless. Today I spent 4 hours trying to get an apointment without any luck. I will soon go in person with a spy camera and will publish my experience on all available social media. What a shame, good doctors and deplorable IT and customer service. Management is unreachable for some strange reason (NOT !!!)

Terrible admin care. There is no real patient ownership and each unit blames the other. There is deep lack of coordination among stakeholders. Patient has been to the hospital 3 times now to get surgery and something always fails because there is lack of coordination and communication between staff. There is need for a real overhaul. Very sad to see this historically best-in-class hospital treat patients this way.

First off this is the best hospital in Bogota according to the locals and my Colombian friends. I came here on a work trip and had an emergency operation to remove my appendix. I came in at 2am, got the diagnosis at 3:30am and they didn’t operate on me until 12pm. The delay was due to the incompetent hospital admin people dealing with my work insurance. I offered to pay out of pocket to get things rolling but they refused. They told me they don’t want double payment incase the insurance goes through. I definitely suggest bringing a Spanish speaker here if you don’t speed to local language because most of the staff don’t speak english. Before the surgery, I had to sign a bunch of disclaimers and waivers which were all in Spanish. My surgery was great. The surgeon spoke good english and was very professional. He reassured that I’m not going to die. As far as hygiene goes, the facility looks clean except there were a few times I caught my nurses taking my blood and iv out without wearing any gloves. Make sure you have money before coming to the hospital. They wont operate on you until payment is confirmed. Last but not least bring a blanket and pillow so you can sleep on the bench while you wait to be seen. Overall I’m grateful for the nurses and Drs that saved my life. My appendix was on the verge of bursting. I would like to give this place a 5 stars had it not been for the front desk admin people.

I had to get a covid antigen test prior to flying back to the US, and was reading reviews at labs all over Bogota, stating the antigen test took 5-7 days to come back. I was worried that would be the case here, so when we went in, I asked, and they said only 4 hrs at the most (it took about 2 hrs, yay!). The staff was so kind and helpful, even though we understood hardly any Spanish. They were very patient with us and we were able to get all the paperwork filled out without any problems. Also, the antigen test was only 120,000 COP, which was better than anywhere else I had found at the time.

Excellent attention, human warmth, management, responsibility. They are excellent from the students, nursing staff and doctors and specialists, as well as the people who collaborate in cleaning and feeding. Thank you for your good attentions.

The attention is very humane and pleasant, the doctors, recent, students, nurses, cleanliness in general, I have no complaints, they are excellent professionals and above all, very human.

Good hospital services

The international clients WhatsApp line is the worst I have experienced within the business in Medellin. I was trying to get an appointment for an MRI and responses were just like automatic system that left you for hours with no responses. If you call nobody answers. When finally someone responds your multiple messages, leaves again with no answers. I never expected such a poor service from such a reputable institution. I started around 10:00 AM and at 2:48 PM still wasn't able to get any availability for the appointment. I told them never mind and they respond to that message at 5:35 PM! I understand if the people is to busy, but so that means they need to hire more people for the job.

I paid for an Antigen COVID test and haven't received the results from the examination even as they promised to send them within 3 hours to my email address and provide access on there website! On requests I couldn't reach anyone. Thats fraud and should be a 0 Star Rating!

One of the best hospitals in Colombia

I arrived on Tuesday 03/21/2023 at 11pm with a multiple heart attack to your emergency room, transferred from another hospital and they managed to stabilize me on Thursday 23rd, they performed a catheterization and managed to improve my quality of life, saving me from certain death since I had 3 arteries. clogged I thank God for the doctors and all the staff who work there since there is a quality of humanized service that I had not seen in other hospitals God pay them all thanks a thousand

The hospital has good technology and spaces. But the staff is negligent, from watchmen to doctors. My wife gave birth last and was one of the first to arrive, she almost has the baby waiting, half of the doctors are bad people, and they NEVER helped us or gave us guidance on feeding the baby since she was not eating well. We had to go out the wrong way and take him to a private appointment so that they will send him a suitable milk for him.

Even though it is amazing how old the building is, technology is very modern and well suited. Historic building. Long hallways.

This is the dependency to cancel before the appointment. Where the absence shines, meanwhile patients and other users must wait until at least the attention to the citizen is given in terms of respect.

3 days waiting in que for gallbladder surgery to be scheduled! Why does the patient get to wait? And why doesn't the clinic approach and explain what's going on to the patient's children.?

Customer service people on their cell phones while helping zero people in the que. The pictures say it all. Look at the customer service people chatting on the phone and the video board showing zero people in the que.

Clínica del Prado looks nice from first glance, but once they take the mother into the maturity ward it becomes a concentration camp for pregnant women. They torture and torment mothers, denying humane care the entire process. They bounded the hands and feet of my wife during delivery, while the nurses were laughing and joking to each other how worried the father (me) was outside I’m the waiting room for 13 hours. Our son also suffered and barely made it. Thank god he is now okay. 4 babies died that night at Clínica del Prado. Let that thought sink in.

...yes...it took some time until the baby was there...BUT staff did the best they can in these difficult times...thank you very much to all of them!!...you are the real heroes and I really hope that politicians never forget this...hence, staff at hospitals deserve to be well paid!!!... Colombia has got fantastic doctors and highly educated medical staff...so treat them, how they deserve to be treated: as heroes!

Nice hospital

I made an appointment with anesthesiology for my mom and they gave it to me for three months where my mom already has her exams ready and if she doesn't have that appointment, the orders and exams expire only for the middle, see the exams and say that she is fit for the Surgery does not have to wait for a patient for months, and when my mother goes to that appointment, neither the tests nor the orders will be useful for those appointments. What to give maximum one week not three months later

Terrible 😣

I have blood cancer, so I get test at other testing place and than go here for treatment. Lots of waiting, I have to go down street to pay for service. Than more waiting. Not bad place, but everyone seems to be confused. Other than that, it's fine

It has excellent facilities and good patient care. The attention was agile and timely.

Very Nice and Organized The first time I visited her They treated us very well The nurses are kind and attentive The clinic is in good condition, very neat They gave me good care.

Inhuman people, they deserve all the bad treatment they receive from patients, the incredibly rude, arrogant and foul-mouthed "secretaries", the "doctors" don't even pretend to have humanity anymore... hey, what's wrong with you?? ??

It's a good play for an emergency

I was surprised when I arrived at the site, first of all the unique attention of the employee staff, the total cleanliness, the doctors, nurses do their job with great professionalism and the attention they give to their patients at all times, I felt proud that daughter Had my granddaughter there, I give a 10 to all the employees and facility staff.

Good attention, it seems to me that the control is adequate, although as in any place there is always someone who exceeds their functions as the security body, they have little ethics and with their attitude they generate discomfort in the people who arrive at that place

It is the worst "hospital and/or clinic". I had to take my son because he broke his wrist. We arrived yesterday, April 8, around 4 in the afternoon, and to this day, April 9, still does not serve us. The worst thing is that my compensation eps authorized the surgery from the night of April 8th. And when I ask for information they tell me that I have to wait. Since the urgency of my 13-year-old boy with the gout wrist does not present a vital urgency. Ah, they don't perform that kind of surgery at night. Lousy lousy lousy service and not counting the head nurses. that they are super rude

The attention is very bad, the matter of attention is worrisome, the emergencies from 8 to 9 hours and we have been in the chair for 3 days our feet are swollen the restricted views the decicos pass 1 time a day there are people in chairs for 7 days and still no response I have Sura and it seems to me a lack of respect that they do not appropriate the subject @sura I am Laura, a 25-year-old patient between for a "celebration affectation which I cannot move half my right body and I am in a chair 💺 and neither reclining nor comfortable here I leave the photos for you to think

The worst hospital and disastrous care by medical staff and nurses. Last August 6 in the early hours of the morning I went to the emergency room, they took some tests and left me waiting for a long time, without giving me results, despite the severity of my symptoms. I went to look for the doctor who authorized the tests and she answered me very rudely that I had to keep waiting, because she was very busy with a procedure (she was chatting on her cell phone). I had to go to the San Ignacio Hospital and there I had adequate and better care, by far. I do not recommend going there to Hospital San Rafael.

In my opinion, the clinic is very good, almost excellent, they took care of my grandmother very well, nurses, doctors, security, economy, in general, they are very attentive to their patients. Thank you all for your human sense and your great work.

Clinical and hospital services.

I would like to thank all the staff and doctors who cared for and treated me. The care is very good and professional.

A very regular clinic does not have specialized staff, such as a radiologist, not even for the endoscopy service. My experience with my father was very sad.

They never answer the phone, so they give a customer service number if the user is worth it.

I want to share my experience in this clinic, I had surgery with Dr. Yobanka Prado and at first I did not like the idea of ​​going to Palmira from Cali for surgery, but it was the best decision I made, the nurses are very attentive, they were attentive from me at all times and I listened from the observation room after surgery how they treated people, very humane and close treatment, with empathy towards people. Really, thank you very much for the attention, especially to a nurse named Olga, it's a pity I didn't know her last name, her work is surely vocational because her way of treating people is incredibly humane, I was feeling very bad and she was very loving and was aware of me at all times. A thousand thanks In general to all the staff of this clinic. Great professionals with patients.

All staff member needs an urgent training to learn the meaning of empathy and serve to patients.

The best in town.

Omg I had to walk to the nurses station for everything from a blanket to medication. They have no tv in the rooms. They take for ever. You have to wait 6-8 hours to get something done. Just go to a regular clinic in Barranquilla they are not as nice but they get things done.

I came to see if giving birth at Serena del Mar was an option. When I was given a tour of where the mothers and babies stay it was great. I was told to male an appointment to be seen by an obgyn so that they would have a history of me. The nurse took my info days before my appointment but apparently never followed through with setting up my profile. I showed up for my appointment and was never told who I would be seen by. Dr Maria Fernanda Toro Wils was upset that she had to wait on me because the staff had not created my profile. I finally went into my appointment with the doctor and she scolded me and told me she had no time we had to rush. I told her I did not understand whybinwas being treated this way when her staff was a mess. She told me she always does 40 minutes and she dedicated about 20 minutes if that. I left there feeling so upset and totally changed my mind about having my baby there. The treatment from Dr. MARIA Fernanda Toro Wils was terrible. I would not recommend her or her staff in a million years.

They neither answer their phones nor respond to emails seeking an appointment! Terrible customer service. I communicated in Spanish as well so not a language issue.

We waited for 3 hours and asked 5 times until they finally realized they hadn’t put our name on the waiting list. We speak fluent Spanish so this was not a communication problem. We needed to repeat all kinds of personal data 3 times. Very long processes just to get some antibiotics. The space itself is very nice and clean but administration takes forever