1 Thoracic surgery clinic in Acapulco de Juárez

Lousy, lousy 😡 service We went to the emergency room and to attend to it they asked us for a deposit of 5000. Afterwards they didn't even check him up as it is, they just put the oximeter on him and took his temperature and the doctor on duty told me that I had to go to the pediatrician but that he was going to charge me 1500 apart from the 5000 deposit Because he is a specialist and that is aside, it also takes about 40 minutes for the pediatrician to arrive and I do not check on my son, I just ask the doctor how my son was. I wonder what medication he was taking and he just stared at his cell phone for about an hour, In the end, he just adjusted the medication that he didn't even know what the medication was. We just went to give away 6500 We arrived around 11 pm and left At 2 in the morning only with the medication adjustment. Appalling

Terrible service. They do not have devices and to top it off their high costs just for a consultation without a solution, they mistreat inept people within the hospital. The licensed record Elena in the area of ​​imaging promised to solve and never solved anything They never attend to you until they spend it on video calls and the patient waiting for care in the waiting room throughout the day

I arrived with a health emergency and they literally conditioned my attention, since they asked me for a deposit of 3000, I only wanted to pay the 800 for the consultation, the very despotic doctor on duty only asked his routine questions and I left there in less than 5 min with my recipe in hand, without further information and attention.

BEWARE IF YOU ARE A TOURIST! My father was hospitalized on a family trip to Cancun. He was transported to this hospital and needed emergency surgery This hospital FAILED him. They wouldn’t even give him so much as saline or an antibiotic without payment in FULL. WE WERE CHARGED $4,000 FOR. He went 8 HOURS sitting on an emergency room bed when he should have been in surgery. THEY DEMANDED 50,000 DOLLARS PAID IN FULL BEFORE STARTING ANY CARE AND THAT WAS JUST FOR THE SURGERY. WE OFFERED TO PAY 25,000 SO THEY COULD START AND THEY REFUSED. WE OFFERED TO PAY THE REST THE NEXT DAY AND THEY REFUSED. WE TRANSFERRED MY FATHER TO THE OTHER HOSPITAL BECAUSE WE THOUGHT HE WAS GOING TO DIE. WE FELT USELESS WHILE THEY HAD ALL THE POWER TO DO SOMETHING THEY CHOSE TO DO NOTHING!!!!! THEY ARE SCAMMERS AND NOTHING MORE. ITS A MIRACLE MY FATHER SURVIVED AND ONLY BY THE HELP OF GOD WAS MY FATHER ABLE TO COME BACK HOME WITH US. JUST TO TOP IT OFF WHEN WE WERE PAST THE TRAUMA THAT THESE PEOPLE PUT US THROUGH THEY HAD THE AUDACITY TO BILL IS THE OXYGEN THAT WAS ADMINISTERED DURING THE AMBULANCE RIDE!! 2000 DOLLARS!!!!!!!! THEY WOULD RATHER WATCH YOUR FAMILY MEMBER DIE, I WILL NEVER FORGET THEIR DISGUSTING SMUG FACES

It feels very comfortable being there. Olivia is the best. She arranges everything for you when you are from outside the country of Mexico. You show up and all is prepared. Her personality is very welcoming and friendly. I love not having to worry about the stress of paper work especially since i don't know Spanish well. All her subordinates speak English as well and are all very nice. Galenia might be costly however the peace of mind you get not being stresses out with paperwork helps a lot. I don't even need to Contact my insurance. They do everything for you. Best service. The receptionist at imaging are a bit slow and don't know any English. But the staff attending to you in the radiation area are super friendly and helpful. I see many people complain about the price. This is a private hospital and will be costly. It is the same in my own country. Private hospitals cost a lot but if you have insurance and you are not from Mexico, then I highly recommend using their tourism concierge. They are a great help and speak English. They are all very nice and helpful. I have had the pleasure of meeting and being assisted by Olivia (who is the best), Ellen, Ricardo and another guy i cant remember his name. Not sure if it is Daniel or something with a D. That was over 2 years ago i met him. They arranged everything with my insurance prior to going there. I just showed up and Olivia walked me through everything. I was in and out as quick as possible. No long waiting. Use the concierge service they have. It really helps you from stressing about paperwork and payments. My journey at Galenia started September 2021 and I continue into 2023......

Be careful all the tourists MOST FROM USA, in this hospital they don't try to help, they're just looking to take all your money freaking you out, using your feelings to scare you and take as much money as they can!! Please don't go there, go to the General Hospital they really help for nothing ($$). If you want to WASTE your money go to the Galenias.

They allow themselves to be charged as a 5-star hospital and it is not. The nursing service is the worst I have ever experienced in my life. You ring the bell and they never help you or if they help you it's because they're going for something else. I was hospitalized for 4 days and better I learned to manage the serum control boxes and if I needed something better I would stop to go to the infirmary's reception... Of course, they don't shake their hands to get paid.

The service is always very good, from admission to the nurses and doctors who work there.

I expected much more from this hospital, I don't have insurance so I had to pay the full bill. It was an account of 200k for a single night, the service is mediocre, from the moment you arrive the facilities are half emhhh, obviously they make you fill out all your paperwork and leave a deposit of 150k. The bed was horrible, the most uncomfortable I've ever been in and look at how I've had about 10 operations including the public health system and I dare say this was the worst, all the nurses had no idea of ​​anything, they didn't know when to change the Medicines or anything, the cleaning of the room was bad, they left the dirty food tray until they arrived with the next meal. I liked the location since my parents were able to go to Paseo Acoxpa to have fun. And a recognition to the nurse Ana María, nurses like them are to be appreciated, with high vocation and dedication. The food was so-so. There are still many things to improve in the hospital, it looks very new or improvised. It is not one of my favorites and if I can avoid it I will.

The facilities are quite clean and pleasant, at least the room that was assigned to me was quite nice, clean and comfortable, unlike others that are a little simpler that I had the opportunity to see right here, I don't know if they still exist or have been remodeled, but I don't have any complaint. The extremely friendly staff from the first moment, from administrative, security, nutrition and especially nursing, attentive at all times and for any little thing regardless of the time, after my surgery I asked for a blanket and in a minute I already had a thermal, I asked for my glasses and they brought them to my room in another building. Quality staff checked into the room daily to ask if I was comfortable and receiving good care. The only thing that was quite complicated was the entrance, since it took 3 hours due to lack of availability of rooms, despite the fact that it was already scheduled. Same thing with check in and out, it took too long. Still, I was extremely satisfied with my stay.

I entered because of my daughter's major medical expenses and from then on they think that since you don't absorb all the expenses, they can give you mediocre care, to begin with they put you on one side of the building where everyone has major medical expenses, what's up? a floor for children where there are games and themes for children, the emergency area is very deficient, you practically have to wait outside and they are quite late, since urgently they do nothing, the administrative areas seem worse than the ISSTE or IMSS for real What a pity that charging what they charge they don't have much better service, you see them talking or really eating I was going to put a video of all this but I didn't want to harm the ladies, of course if you pay a lot more money the service is 100 and what there is an area that looks like the fourth apartments, it is understood that they deal with a lot of people but there must be more empathy.

To my fellow US Citizens I suggest this hospital but please don’t get services from Dr. Gilberto Hernandez Bautista. Unprofessional anesthesiologist. Be sure he won’t be involved in your surgery.

Worst hospitals only into making money I could have got my treatment done cheaper in the USA...they just dump what ever they want for kidney stone laser treatment and stay was a bomb 210000 pesos+80000 for doctors fees...they will empty ur pockets with sweet talks beware doctors are good you could use their services in other hospitals....the taxation department should look into these scamsters

A well trained doctors and nurses with a focused operational leadership.

Así a surgeon I can strongly recommend this hospital, superb service,and no,j don't work there

An excellent hospital, the first time I attended and even the parking security people are very friendly, clean, tidy facilities. The doctor that I went to see was very kind and respectful, the pharmacy with a wide variety of medicines, they accept cards. Ample parking and everything is very well identified. Before entering the elevators you can see the directory in tower 1 are the offices and tower 2 is specialty. You find a Starbucks and a store to buy food.

Good doctors, I did not like my visit very much, I was not even issued a prescription about my medical care or any simple report, there was not a single serious reply, everything was fine, there is nothing more and it is urgent that he withdraw. Referring to the doctor who treated me, yes, for his therapies or treatments it is good to charge. From the girl who is a receptionist. He has no idea how to treat customers. And I stayed in the same and now to pay again. With another urologist who is serious

It is one of the best private hospitals in the state of Puebla, although at the moment there are two towers and another building is under construction. The facilities are modern, good medical equipment and excellent treatment by almost all the staff that work there. In my personal case, excellent care from Dr. Daniel Miranda.

Unfortunately the hospital staff seem to have the only goal of making as much money off you as possible, recommending exams and treatments that are not needed or very, very excessive. On top of that, their professional knowledge is so poor I had a X ray technician and a doctor telling me I have a condition by which my organs are on the opposite side of where they should be because they were looking at my X rays flipped the wrong way around. In short avoid if you can!

I would definitely not go back to that hospital, I had ankle surgery and the admitting people are unbelievably incapable, they take too long for admission and it was supposed to be "emergency" plus the deposit I made was not refunded until I asked Due to the invoice for this, they told me that in fact I had a credit balance and that I had to return to cancel the voucher. The medical discharge that my doctor did took hours to process. In addition, the discharge took a long time because they missed an x-ray. Friendly nurses but on two occasions that I called they did not come to my room. Good facilities, nice spacious room and my excellent doctor.

Completely disappointed, everything was happiness, good facilities, perfect medical care, good emergency, wonderful nursing, good doctor, excellent food, until the day I was discharged, the nursing center took 3 hours to pass the discharge account analysis since my doctor indicated everything because they changed their system and I don't know if nobody knows how to use it or it's very bad, they loaded me with 10 jars of happiness in two days when they only used one, they supposedly had fixed it and it wasn't true since my The insured rejected the bill for those same bottles and they left me in the hospital another day when I no longer needed it, since an analysis of the accounts told me that they had already sent the corrected bill to the insurer and it was a lie, since it was already 10 pm and that Darian did not discharge me until the next day, the next day I had to go up and down, I felt kidnapped since the insurer was not refusing to pay, I just wanted the correction of the bottles that I charged They took too much until I said I'm going to go out for a patrol car because they have me kidnapped. Administratively, they are at minus zero, very bad.