Hip deformity treatment in 2 Orthopedic surgery clinics in Mexico City with additional parameter

In 20 plus years of international travel I’ve never needed emergency services until a very bad fall in CDMX left me with 3 sprained toes, a sprained knee, a bruised hip and back and a very deflated ego. Medica Sur was AMAZING. Fastest I’ve ever been in and out of an emergency department. It felt like I had 3 dedicated doctors and never even saw the waiting room. Their English was way better than my Spanish and everything including the consultation with the trauma surgeon and X-rays was $550 total. That’s it. I’m paying more to get my teeth whitened at home. Having damaged the same leg in similarly stupid ways before- this care was miles above what I’ve had in the past. Don’t be worried about going to the hospital in CDMX. They know what they are doing and they are super nice about everything

As they advertise, best hospital in Mexico

This place's customer service sucks. I emailed them with questions regarding a minor surgery that I'm looking to get. I wanted to know what the price or approximate price would be for it, if they had availability in a certain part of the month, and if this surgery could be done at the same time. They responded that I would need to set up a consultation in order to get the answers I was looking for. Guess how much a consultation is? USD$150 or $3300 Pesos. Seriously? I explained to them that it wouldn't make sense for me to spend that kind of money when I may find out they don't have availability for appointments when I need it. How hard is it for a hospital to tell their patients when they have appointments available?

They have a terrible Surgeon, is name is José Antonio Soriano, he was my surgeon and the results of the operation were disastrous, he only cares about money , and not about his patients. I filed a complaint at the hospital and the didn’t do nothing

Terrible experience. I tested positive for COVID three days ago, and began Paxlovid and fever reducers immediately. After three days, I am still having symptoms and testing positive. I called the ambulance to bring me to the hospital. My oxygen was 81 (after a dexamethasone injection and tablet today). The paramedic gave me oxygen right away in the ambulance. The doctor was useless. He refused to prescribe remdesivir. In nonhospitalized patients with mild to moderate COVID-19 who are at high risk of progressing to severe disease, remdesivir should be started within 7 days of symptom onset and administered for 3 days. The doctors name was Dr. Diego Lecona. I showed proof of my asthma and low oxygen saturation from prior attacks. He did nothing to help me and didn’t give me the medicine. All he did was charge me over $300 for a useless consult. Never again

Unfortunately I became quite I’ll on a recent trip to Mexico City. The physician on call for the hotel direct me to this hospital. My care in ER was efficient, caring and appropriate. Lilliana and Mezil in Er were so caring and great communicators. I was admitted and again impressed with the care of the team. Very professional and respectful. When called received prompt response. My physician, Dr Jessica was knowledgeable, great personality and did follow thru with communication upon my return home. Highly recommend and hope in US we can rid our staff of the EMR demands that take them away from the bedside. Perhaps then we can be as attentive as the team in this hospital. Thank you to the nurses, housekeeping and residents as well!

If you have the opportunity to be treated at this hospital MISS IT!! The service leaves a lot to be desired, admission, cash and public relations are extremely inefficient, they do everything wrong No They are empathetic with patients and do not provide solutions of any kind. The facilities are being remodeled and they have no qualms about drilling you in the Head at 2:00 am, they have no respect for the patients nor do they give a damn about their peace of mind and rest. Terrible service!! In addition to their times being ridiculous to deliver an account, register and charge you: more than 8 hours and they can't do it!!!

Without a doubt, one of my worst experiences, from the hospital...everything is super neglected and mistreated, even the staff, especially the person: ROSARIO LAGOS, she is supposed to be the head of public relations, she was asked several questions and she never knew how to answer adequately. a person who does not have tact or sense to be a head of public relations, the hospital should pay more attention to the people it hires in its positions, not just out of friendship, handing over positions with great positions to people who are too big for the position…. Do not waste time and do not contract the service provided by this hospital, TAKE THE ANGELES DEL PEDREGAL HOSPITAL AS AN EXAMPLE

My experience with the doctors, anesthesiologists and nurses was very human. Super nice and attentive nurses. They were always on the lookout. The doctors are very professional and explained everything to me in detail. Those who complain about the insurance and that the income is late. You should see this with your manager, but it is normal, even upon admission, they mention that the insurance takes 4 to 6 hours to respond and this has nothing to do with the hospital.

The place is large and they have excellent patient care from the beginning to the end of your stay. The hospital has all types of rooms but the one I got was a junior suite and it is very nice. The truth is that the staff is very attentive and the nurses do their work with pleasant attention, nothing rude and always very polite, the cleaning staff are also very friendly.

I had no issues, but my doctor helped with registration and with getting an accurate bill. Room was clean, nurses were all responsive, and food was good ( and they were accommodating to my preferences). If my doctor had not helped to smooth the process with registration etc.. I might have had a different experience. They also fixed the medical issue that I had so no complaints from me.

Unfortunately the hospital staff seem to have the only goal of making as much money off you as possible, recommending exams and treatments that are not needed or very, very excessive. On top of that, their professional knowledge is so poor I had a X ray technician and a doctor telling me I have a condition by which my organs are on the opposite side of where they should be because they were looking at my X rays flipped the wrong way around. In short avoid if you can!

Fell bbroke ankle emergency room visit 3 xrays specialist and world class equipment bill under 500 usd seen in 15 min.

the best

I asked for a minor consultation here for a fall I suffered not too long ago, thinking that I was going to break the bank for the service I was going to get. Not so, it seems. The doctors and staff here were friendly and helpful. So I definitely recommend coming here, even if it’s for something minor. Better safe than sorry.

Hands down, one of the best hospitals I've ever been to. Within minutes of bringing my dad here, the entire team was assisting him with his high blood pressure and symptoms of a stroke. The staff is very friendly and attentive. It's important to keep in mind that this is a private hospital, so if you don't have insurance, they will ask you to deposit a certain amount of money into the account. Make sure to mention that you are self-pay. So they can bundle everything up into one packet. I was so impressed with the ability to be able to just walk down to the administrative office and ask what my balance was and get that information within seconds. It is worth every single penny they charge.

I was a patient her for 2 nights and it had truly been one a the better experiences of being at a hospital ever. Staff was attentive, cleanliness was amazing and the over all experience with my surgeon was amazing! Highly recommend! Coming from the USA, this is like being at a 5 star hotel!

I can’t begin to express how much I enjoyed my visit here. From Admission, medical, food service everyone was so kind! Also, food was a 10/10!

The place needs renovations

There service is the best! I was admitted for a week there and they incredibly took care of me and if I gave it a rating it would be an absolute 5 star! Their food, my gosh it was delicious. I never imagine that they serve great quality of food with numerous options. The taste were not bland, it is well seasoned. I always look forward for every meal. heheh. Oh, and their rooms are so clean! They make sure that a cleaner visits my room twice a day to mop and clean the toilet and they remove the trash. And finally, the Nurses are very kind, caring and gentle.. They check up on you multiple times a day/night and responds quickly if you call them.

They have provided a very good service

I had the worst experience at this hospital, first they lied to me about the waiting time for my lab results. They asked me to come back in 6 hours for my result and before they told me over the phone that it was gonna be 3 hour wait. Then I called before the 6 hours to ask if my results were ready the lady said she sent me the results through email and that they were normal and I that I don’t have to see a doctor. I believed her and we proceed to return to USA after I opened my email for results and I saw my cholesterol level in red I called the hospital and they told me I have to see a doctor because they can’t read the results only a doctor. They wanted me to set up another appointment and waist another day in Tijuana. I asked for an appointment over the phone and they said because I was a first time patient a have to have an in person appontiment. I don’t agree with this because they lied to me on everything, they don’t even help you or guide you when you’re there in person. These people only care about your money please don’t go over here. I regret having my test on this place they are not transparent and not professional at all. 😢

I’ve been coming here regularly for almost 7 months to treat my tumor in my hand, I’ve hand multiple surgeries and each one has been successful and quick. The border medical pass is a huge perk which eliminates the need to wait hours in line to get back to the states.

I was blown away by the quality of care I received! Modern facilities, dedicated staff, and the peace of mind knowing I wasn't sacrificing my savings. This place is setting new standards.