1 Cardiac surgery clinic in San Diego

I usually don’t write reviews - if I have bad experience with something I usually just move on with my life. However, once you deal with medical emergencies it’s a different story. We usually go to either Scripps at Torrey Pines or Scripps Mercy and have always been treated with kindness and respect. This time we ended up at Scripps La Jolla Emergency Room - big mistake! We came here for an emergency with my wife. We literally just experienced a major loss in hour lives and my wife’s Dad also got diagnosed with advanced cancer. In other words we’re dealing with a lot right now and the last thing we need is being treated like garbage by some nurse (unfortunately I don’t have her name) who just has a major attitude problem. No formal greeting or welcome, just snappy, disgusting attitude towards people who come to this hospital for help. The rudeness continued once we were about to be checked in. Unbelievable snappiness and attitude. And yes I did call her out on it which I assume no one has ever done before. Anyways, after this encounter I took my wife to another emergency room because it is unacceptable to treat emergencies like that. We’re paying a lot of money for our health insurance and being treated like some worthless… is just not acceptable. It’s not acceptable anywhere but specifically not in the medical field. I am so disappointed in Scripps and am now considering to take our business elsewhere. I will also file an official grievance as well.

I had my first surgery experience here and I am so grateful I had it with these amazing people. I had a complication with my pregnancy and needed surgery. I was faced with the most difficult decision and these amazing people guided me and took care of me when I was most vulnerable. They showed me so much compassion and kindness. The nurses at labor and delivery department were heaven sent. Laura, made sure that I was understanding everything that was to be done to me and even asked questions for me when I couldn’t even think for myself. She made sure I understood the procedures and the risks that come with them. Julie, was the most patient and understanding. She took care of me when I was healing and trying to recover. She was there for me when I was unsure what’s about to happen to me after the surgery. She gave me peace and reassurance that everything was going well and all that I’m experiencing is normal and even shared her own experience. She was so gentle and knew how to make me feel comfortable. Julie was like a mom to me and really took care of me as if I was family. Courtney, was new in the labor and delivery department but felt like she’s been doing it for forever. Courtney was the one that took care of me during the surgery. She was there with me every step of the way. During the worst time when I was feeling the most pain.. I held her hand and cried on her shoulders like a little kid. I was so drugged up with the anesthesia and was so scared and everything I was feeling was my first time but she was there with me and I can honestly say that during that time she gave me strength. Just her being with me gave me so much relief during one of the most difficult and scariest time of my life. Also Dr. Starikov was amazing. He’s very direct to the point and straight forward and he makes sure that you understand everything. He uses simple words and even draws you pictures to make sure that you know what he’s talking about and you don’t get lost in medical vocabulary. He guided me through my decision making with his knowledge and experience. He’s a little scary at first but once you get to talk to him a couple of times, he even jokes around. You could really feel how much he cares and wants the best for you. I am very thankful for the wonderful experience that Scripps’ staff gave me. I’ve always had the highest respect for our medical professionals but when they really go above and beyond, thats what separates them from just being professional to actual heroes.

This what I get to eat at breakfast. Just had open heart surgery and I am diabetic. Cafe simply doesn’t answer ph. Funny on hold message , receiving high numbers of call”. This is a lie. Scripps doesn’t sell to general public. Great hospital but very poor chef and his team. I called multiple times and stayed on hold for 45 min , 10 min, and 30 min. Lost the energy and hung up. May be it’s a way to save money to starve patients and not give them food. The President is sleeping at the helm. Be aware before going. You will not get food.

Diane , Shawn, seoung , Ashley, Barbra, & all the wonderful folks here at Pam have treated me very well, & went well above the call of duty to make me feel comfortable in an extremely difficult time in my life, ,, thank all of you so very much, & may God bless each & every one of you 👍❤️😊😊😊

My husband came to PAM 3 weeks ago after multiple recommendations by people within the hospital industry. We are leaving soon, and wanted to leave a review of all the wonderful staff at the facility. The therapy teams have been an absolute dream! John with physical therapy is patient, kind and funny. He pushes us to constantly strive for better, and is a huge asset to PAM. Kristen with occupational therapy is also the sweetest woman I've ever met. She is helpful, encouraging and a great listener. Irene with Speech therapy is so incredibly kind and also brilliant. She describes every step of the therapy and why it benefits you. It made us feel so much more at ease in an area of medical care that we had not ever participated in. Kelsey, Noe, Travis and Anika with Respiratory Therapy were wonderful to work with. They moved my husband quickly through all the stages of respiratory therapy, while making sure he was safe, but also pushing him to the next step. The nursing staff was exceptional during the day, we adored Bonnie, Jordan, Lydia and Matt, and Monica and Natalie were great night nurses. As far as CNA's, Madison, Abby and David were all fantastic! These staff treated us like family, loved on my husband, and gave exceptional service. They constantly asked if we needed anything, were thoughtful with the meds being given, and carefully curated his healthcare to fit the need at the moment. We could not have asked for a better experience! The administration dealt with any issues that arose quickly and efficiently. We did struggle slightly with some night staff that struggled to find the patience to understand his communication methods, but we brought this to the attention of administration, and they dealt with it immediately. He was given control of his healthcare, and this eased anxiety in so many ways. We are so incredibly blessed that we came to PAM and would highly recommend it to anyone looking for an LTAC in the future.

I want to time to give Mr. Garth a very big THANK YOU! I'd been wanting to get my haircut, and he came through for me. He even helped with my shaving kit....He helped end this week on a great note. God Bless him for being here when I needed it the most!

My husbands best friend has been in the Pam Unit for 2 months. Not once was the room cleaned. Floors were so dirty. They would leave their trash laying in the room and on his bed. There was one RN nurse who was meanest uncaring person I have ever seen! They have now moved him to a nursing facility over 4 1/2 hours away that has awful reviews. It is so sad how people treat sick patients 👎🏻 they don’t even deserve a 1 star

This place is a complete joke. I should of knew the first 10 minutes we were there that it was going to be a nightmare. We got my dad there at 10 pm and when we got to the room it didn’t even have a bed in it. The speech therapy/nutrition employees were one of the rudest people ever. They are unprofessional and not very caring. One day one speech therapist said he could use a straw and have ice and water and the next day another person said he couldn't. The lack of care and compassion by most of the staff is unacceptable and unnecessary. Dr. Motaz B Hossein is very unprofessional and not friendly at all. He is not very compassionate. He doesn’t listen to the patient or the family. He is very stuck up. I hope that Kettering network never recommends this place to anyone in the future. I was actually worried for my father’s well being. I wouldn’t recommend this place to my worst enemy.

Horrible experience for my father in law. It was dirty and people were zero help with his rehab. I would give this place zero stars if possible. I would never send anyone there. It was suppose to be a step down from hospital care but there was hardly any care at all. He was there for 2 weeks and he made zero improvements. This place should not even be an option to send people too.

I just want to say Veronica-CNA has given the best care. She’s is the number one person that goes above and beyond with her care for her patients. She stops what she is doing to helps me and makes sure I am okay. Thank you so much Veronica

Patient care was perfect and staff was very friendly and helpful. The doctors are informative and were available and there everyday. I Just want to give a big thank you to everyone at PAM Health Specialty Hospital! This is my second stay here and extremely thankful to the doctors and staff for their care, concern and professionalism. Happy to be gaining my health back to head home.

My daughter was in this place. It was horrible! They treated her so bad. They were mean people. They would tease & mock her. They rarely spent time with her. She had to beg to have someone help her. I witnessed 2 nurses standing in the door way laughing while my daughter was beging

Had a great experience with the team at Pam Speciality. Communication was excellent. Patient received great care.

Everyone from the time my father in law was admittedly until he was discharged were exceptional. I was able to speak, at any time, with the doctor and nurses as needed. They were so helpful and caring at all times to dad. I knew at all times, if we weren’t able to be there, he was well taken care of and our community is very fortunate to have a facility of this kind to help dad recover until he was able to get to the next rehabilitation center. I can’t say enough how understanding and helpful the nursing staff are with the patient as well as the family. Thank you for taking care of dad and being so sweet and kind.

I cannot express how pleased my family and father is with our experience at Pam Specialty Hospital! All the staff caring for my father has been exceptional! Without their care, my father would not have made great strides in his recovery to live a better life. The staff has become our family. This hospital, with their phenomenal team, will hold a special place in my family and father’s heart forever.

I would like to say that Pam hospital did a wonderful job taking care of my sister when she was there. The staff was so nice and friendly and the hospital was so nice,clean and good environment. Some the staff even reached out after my sister left the hospital just to check up on her and see how she was doing. Amazing place and they do an amazing job!!!!

My father was recently discharged from about 3 weeks at PAM. I am so happy he was in their care. Very clean facility and easy visitation process. I spoke directly with members from every team while he was in their care. They took the time to explain everything to me whenever I asked. The have the professionalism and patience I wish other facilities did. A shout out to the entire staff. I know I'm getting some of these names wrong. Andy, Nurse Jaime, Yen, Dr. Sprague, Dr. O, Mike and Jackie from therapy and my little Cuban nurse friend (Mey-Lynne?) who put up with dad when he was a challenge and tolerated my Spanish. Front desk lady was always so welcoming. Sorry dear, I never got your name. Case workers Kris and Laura were awesome. I was freaking out a little when my dad was not doing well and Laura talked me down. I still owe you one for that... The whole staff went above and beyond even my highest expectations. You guys are doing god's work and I very much appreciate all you do everyday for everybody in your care. J

Stayed here from late January 2023 until March. What miserable experience. I had an occupational therapist scream and yell at me. I had a doctor yell at me. Both were very unprofessional. I waited for 2 hours for the staff to answer my call light and to distribute necessary pain pills. I left the place with a newly acquired bed sore. I received infrequent therapy. I only got out of bed 5 times in my entire time there. Need III go on? What a terrible in place!

This place is awful dont get me wrong there are some good people here but they haven't changed my bed and I been here almost 2 weeks and thos what they serve you

This place is awful understaffed and most of of staff are under qualified they were a few good ones my husband was in diapers and I could not get him changed he got blisters on his lower half I started trying to get him changed at 6:15 went to the nurses station at 7:00 after call 4 times and finally at 7:45 they came to change him and treat his blisters which made me decide to post. I was taking him outside at the hospital which help his mind after a liver transplant and I could not get anyone to help me get him in a wheelchair here. I would not leave my dog here

This is the second major hospital stay for my mother in the last 3 years and when needing extra care and time to heal with her serious life threatening medical concerns we were given choices and decided to come back to PAM for her Acute medical care. I’m so glad we came here, she’s improving daily with her Dr, Nurses, therapists and aides here at PAM. Thank you so much.