Lateral access lumbar fusion in 1 Spine surgery clinic in Kuala Lumpur with additional parameter

High-end & premium hospital with very poor services. Everything is slow and unsystematic. Average waiting time is around 1hr ++ at each location (from at the clinic reception, meds collection at the pharmacy) The clinic receptionist were very unprofessional, loudly gossiping about their other colleague at the front desk area, I can clearly hear what they were talking while I was sitting at the other end of the room. There are more than 4 counters at the pharmacy but only 1 pharmacist was on duty at a time to hand over meds to the customers. I think the service at some gov hospitals are far way better than here.

Exellent service, all the staff, nurse and the doctor are amazing, you know that the are working wholeheartedly. The hospital is clean, treatment is done with procedure which make patient not waiting to long.

You can be in pain in comfort. The service is always efficient, with friendly and comforting nurses and doctors. There is a porter man that will accompany and bring you to xray places. The menu is always yummy and you can choose your food from the menu one day ahead. Everything is healthy but flavourful. The room is a single room with a sofa bed for someone to accompany you. Since I am covered by insurance, the cost is not under me, but I have to be referred with a referral letter and admitted. Otherwise, it would be quite costly to be treated here.

Have been coming here for one year plus for various reasons but I absolutely dread it every time since I would end up waiting for over an hour just to meet my doctor for 5 minutes and then the payment would take over an hour after that. Recently it has gotten so much worse. Doctor asked me to do an MRI for my ankle and they told me to be there an hour early. In the end, I had to wait for over an hour just to be transported to the MRI center. The person at the registration counter at the MRI center was really rude and gave me judgemental looks too. I was then asked to make a follow up appointment to review the MRI scan with my doctor. I tried to make an appointment online through their system but didn't get a response from them then they suddenly called me on the day itself and asked "are you coming for your appointment right now?" when I wasn't notified that my appointment is confirmed so I couldn't make it. I tried making an appointment online again, but didn't get a response through email or call. I tried calling them but was put on hold for over 15 minutes and when I finally got to talk to someone, the call got disconnected.

Was given appointment at 4pm but waited till 8pm. When ask, nurse give a very stupid excuse 'first come first basis'. If first come first basic then WHY GIVE TIME AND ASK NOT TO BE LATE???? This is ridiculous! So call private hospital but system sucks!!!! Is worse than government hospital. So many bad reviews with regards to waiting time, nurse rude and yet no improvement. Respond to review was 'cut and paste'. The management, please look into it seriously!

I m very disappointed with the system of client appointment at this hospital. Totally waste of time! 3 times was here, and all times I spent 2 -3 hrs!!! Where doctor see me only for 3-5 min. So much time takes to register, then to wait the appointment (initially the appointment was fixed, but always have to wait). And then to wait to pay for appointment. Second time the doctor was very rude when I asked him about my problem. Then he says “why I have to repeat so many times to you to understand..”. I was really trying to understand that I need that surgery he was suggesting me.

I've done a hand surgery by Doctor Teh Kok Kheng. Doctor was super friendly and knowledgable to explain everything in a casual way, even play my favourite Hong Kong singer - Alan Tam songs throughout the surgery process to calm me down, my blood pressure was drop immediately from 196 to 140, haha. Therefore, I highly suggest that hospital should allow to play some music while doing treatment, it's a super efficient way to calm a patient, trust me! Nurses and staffs are very friendly as well, the whole process goes smoothly and I am very satisfied with the service so far. Thank you doctor and the team!

Very friendly staff and my dad has a wonderful time to do his pet scan! Nowadays it’s very hard to find customer oriented staff but we are lucky to meet her

Everything was great. The place and environment really good and have the best doctors. But, I get different information from clinic, MRI and cashier staff. It’s not synchronize. Communication between them is bad. It will be the 5 star if, all the information and system are standardize. Thank you

Comfortable environment and courteous personnel. There room for improvement for test screening arrangement. Not so effective, longer waiting time. Need better coordination.

Their bed was comfortable compared to other 2 big named hospitals. Had abit of difficulties in communication due to some nurse can't speak English. But I will definitely chose here again. Plus they offer menu to chose for every meal.

It's my first time to have health screening at their branch! I can say that their service is superb! The nurses are nice, the doctor is helpful, the staffs are polite! I strongly recommend purchasing their health screening package since sometimes they will do promotions. Remember visit their website to make an appointment!

We visited this hospital for outpatient treatment. They have refurbished the interior and looks better than our last visit some years ago. Counter staff were courteous. Doctor was helpful in explanation of the condition and the MRI scan was done efficiently at comparatively reasonable cost.

The staff nurses here are very friendly and jovial, ever ready to help. Old building but well-refurbished. Services are excellent with affordable price. Nursery staff nurse came to ask for suggestions or feedback but can't think of anything that they should improve 🤣

A revisit to Dr Lam since year 2019. Arrived about 7:50am on Saturday and the registration counter alread full of people. Waited about 30 mins for my turn. Direct went into Cardiolgy Unit, reception was friendly. Dr Lam, as before very patience to explain in details for the things I need to know. Done my Stress Test (level 6 in 17 mins) and Echo. Report is very good, according to Dr Lam and need to go back only after 2 years :) . The chief nurse (I guess, based on the color of the uniform), did not ask for her name, is very efficient and friendly to handle the reception area. Thank you Dr Lam and the nurses.

Customer Relation Officer Ms Lim Bee Yuan - Very friendly, helpful and nice. She gave me a mask when she saw I forgot to wear mask. So caring!! (thumb up)... And she is giving a positive quote and energy when we are waiting outside the ICU room. So lucky BTMC got this kind of good employee :)

I have been asking for my medical report that supposed to share via email last week. It's been 3 weeks since I have visited the gynae there and already called thrice to check the report status but no proper response from the clinic. Every time the answer is doctor is reviewing the report and we will call you by TODAy!!! But it never happened until today. Very disappointed with the service.

I am a stroke patient here since August 2023 and I have been doing my physio treatment at Bukit Tinggi Medical Centre, Klang. I am under the care of Ms Sharynn. She offered her assistance and expertise in her duty of work. Under her care, I got a very speedy recovery and I am very happy that I am able to walk very fast and stable. I like to thank her and her whole department assistance offered to me. All of them are very friendly and helpful.

This experience is even more disappointing than my previous encounters at government hospitals. I was admitted here through emergency last night, and after numerous tests, it was confirmed that I am positive for influenza B. I've been dealing with severe coughing and a sore throat, making it impossible to sleep. At 5 am, I urgently requested cough medicine and a spray for relief, but the nurses informed me that I had to wait for the doctor's morning check-up to prescribe the medication. Despite waiting until 12 pm for the doctor's arrival, the medicine still hasn't been provided, and it has been five hours. They explained that they are in the process of preparing the medicine. Honestly, considering the delay, I'm contemplating whether it would be quicker to go to an external clinic or pharmacy to purchase the medication. It's disheartening to face such delays in a hospital setting, and I wouldn't recommend this experience to anyone.

Clean and nice place. But they are too freaking slow. it took more than 1h 30mins from the moment they told us about the ward number until my wife got into her ward. Ridiculous.

The doctors and nurses here are very helpful， understand my special identity and give me enough private space during my admission. Their service is also very attentive, I won’t say I wish to come back again , but I would say that if anything on hospitalisation, you are still my first choice☺️ Thanks !